Key Products
People
Environment
Society
Value Chain

Key Products

Back to top

Worldwide utilization of general-use Cisco TelePresence units remains just under 50 percent based on a ten-hour day. Many Cisco TelePresence units are booked at or over 100 percent capacity based on a ten-hour day. Further utilization is constrained by room availability or because of differences in time zone between meeting endpoints. The table below illustrates our rollout of Cisco TelePresence across the company since September 2006, which was the first quarter of FY07. We have installed various Cisco TelePresence models at many locations to accommodate the different requirements of each site. This includes models that accommodate anywhere from one or two users in a private office setting to larger group meetings of up to 18 people. By having a range of Cisco TelePresence units available, more types of interactions can be virtualized, avoiding more physical travel and reducing travel expenses and GHG emissions.

Cisco TelePresence room deployment
Cumulative, as of
end of fiscal year
Total number of Cisco TelePresence rooms Total number of cities Total number of countries
FY07 (general use units) 72 50 20
FY08 (general use units) 179 109 37
FY09 (general use units) 369 156 44
FY10 (general use units) 534 214 59
FY07 (private or EBC units)* 26 6 3
FY08 (private or EBC units) 53 12 7
FY09 (private or EBC units) 179 47 21
FY10 (private or EBC units) 334 73 26

*EBC stands for Executive Briefing Centers, regional meeting facilities that Cisco uses for presentations to customers.

Cisco WebEx and Cisco MeetingPlace products are also part of the suite of solutions used by Cisco employees to avoid physical travel by using remote collaboration within Cisco and with our customers, partners, and other stakeholders. As shown in the following table, our use of Cisco MeetingPlace and Cisco WebEx has doubled each of the last two years, mirroring a similar growth in Cisco TelePresence use. A "people-hour" is one person attending a remote meeting for one hour, either by teleconference or via the web and a personal computer. Five people attending a two-hour meeting would equal ten people-hours. Use of web conferencing is pervasive at Cisco because of the global nature of our collaborative business processes and management practices.

Cisco WebEx and MeetingPlace usage*
Year Total web-conferencing
(millions of people-hours)
FY07 4.7
FY08 7.6
FY09 13.3
FY10 19.3

* Previous year metrics have been changed to reflect revised or corrected prior-year data.

As shown in the following table, employees have rapidly adopted Cisco Virtual Office technologies, which include an integrated services router and IP phone, to effectively work remotely. Although telecommuting or working in a flexible office space does not directly reduce air travel, it does afford opportunities to become more proficient in using collaborative technologies. This proficiency can be applied directly to business activities where remote collaboration does reduce air travel.

Cisco Virtual Office usage*
Calendar Year Total users
2005 1467
2006 5006
2007 8234
2008 15,305
2009 17,488
2010 (through July) 19,195

* Previous year metrics have been changed to reflect revised or corrected prior-year data.

 

People

Back to top

Cisco employs more than 70,700 people in 93 countries and over 420 locations worldwide. Approximately one-quarter (24%) of our employees work at the headquarters site in San Jose, California. Our workforce has a wide variety of skill sets, but it can be divided broadly into engineering, sales, and other business functions.

Workforce by job function
Workforce Percentage
Engineering 33.8%
Sales 25.5%
Other Business Functions 40.7%


The tables below characterize the employees we have hired over the past five years in terms of gender and ethnicity. The ethnicity figures in the second table are given for employees in the United States only.

New Hires by Gender (Non-U.S.)
  FY06 FY07 FY08 FY09 FY10
Total Number of Hires 3120 4982 4517 2536 4970
Number of Female Hires 694 1029 1018 484 912
Percent of Female Hires 22% 21% 23% 19% 18%


New Hires by Gender and Ethnicity (U.S. Only)
  FY06 FY07 FY08 FY09 FY10
Total Number of Hires 3562 5821 5441 4208 3837
Number of Female Hires 1014 1712 1643 1034 835
Percent of Female Hires 28% 29% 30% 25% 22%
Number of Non-Caucasian Hires 1642 3108 2838 2191 1591
Percent of Non-Caucasian Hires 46% 53% 52% 52% 42%
Total Number of Female Caucasian Hires, and Male and Female Non-Caucasian Hires 2111 3858 3533 1249 2035
Total Percent of Female Caucasian Hires and Male and Female Non-Caucasian Hires 59% 66% 65% 57% 53%


Cisco employees by world market region

Cisco is a global organization with a widely dispersed workforce. The table below indicates the number of Cisco employees working in various regions of the world.

Cisco Employees by World Market Regions
  FY06 FY07 FY08 FY09 FY10*
Asia Pacific 4411 7528 9276 10,169 11,938
Emerging Markets 1549 2406 2921 7860 8550
Europe 5778 6907 7604 8082 8814
Japan 1015 1158 1253 1278 1290
United States and Canada 28,659 33,494 35,832 38,156 39,173

*The FY10 numbers do not include a small number of employees from a recent acquisition.

Cisco employee benefits

Cisco provides culturally relevant leave of absence and time off programs for employees globally. Examples of these programs in the U.S. include:

Employee learning and development
Type Amount
Total spent on employee training and development $90 million
Percent of employees participating in at least one course 82%
Total hours spent in learning and development courses 1.5 million

 

Environment

Back to top

Purchasing Renewable Energy

Cisco purchases renewable power where it is available in the local power market. Cisco plans to support non-carbon energy sources in other regions of the world as they become available in the marketplace.

Renewable electricity purchases
Purchasing Renewable Energy
  FY06 FY07 FY08 FY09 FY10
Electricity from renewable sources (GWh) 2 110 342 469 351
Electricity from renewable sources (%) <1% 10% 28% 37% 27%
GHG emissions avoided (metric tonne CO2e) 773 65,736 243,450 355,235 257,616


Renewable electricity purchases by region1
Region Percent of FY10 electricity from renewable sources
Global 27%
United States 29%
Europe 65%

1 Cisco buys Renewable Energy Certificates (RECs) and has entered into green power contracts with various electricity suppliers in the United States. Purchased RECs are certified by Green-e, an independent auditor of renewable energy products, and are generated from hydropower, wind power, and biomass projects throughout the United States. Cisco also purchases renewable energy through various European green power suppliers. We follow the guidelines from the United Kingdom's Department for Environmental and Rural Affairs (DEFRA) and use a grid average rate when calculating emissions associated with this power. Cisco is ranked seventh in the U.S EPA's Green Power Partnership.

 

Avoided CO2 emissions from use of Collaboration Technologies

It is difficult to project with certainty what might have happened to Cisco air travel emissions without widespread use of these collaborative technologies. However, in response to stakeholder inquiries, Cisco has compared changes to our actual air travel emissions against changes to revenue and headcount. Revenue and headcount are the two factors believed to be the primary drivers of air travel. In the following figure, actual emissions are plotted against headcount (right axis) and revenue (left axis).

Chart showing avoided CO2 emissions from use of collaboration technologies in Cisco revenue and Cisco average daily headcount

Idealized Greenhouse Gas emissions reduction model

Stakeholders have requested reduction goals beyond 2012. We believe our focus on executing existing commitments is best practice given the five-year horizon (2007 to 2012) of existing goals and the substantial existing challenge to the business. However, we have reviewed global reduction goals and Cisco's potential role in meeting the global challenge of climate change. The following figure places our 25 percent reduction goal in the context of the 80 percent goal for developed countries highlighted by the Intergovernmental Panel on Climate Change (IPCC). More discussion will be needed to better understand how developed and emerging country emissions allocation will affect future Cisco reduction goals.

Idealized Greenhouse Gas emissions reduction model showing GHG Emissions across the years 1990 to 2050

Cisco product reclamation, recycling and reuse operations

Cisco Reverse Logistics - Global Footprint chart showing SCFO Receiving and Reuse Operations in Lincoln, CA, Netherlands and Taiwan, Cisco Contracted Locations in Roseville, CA, AER-Fremont, Tuscon, AZ, Sparks, NV, Florida, South Carolina, Mexico, UK, Netherlands, Belgium, Sweden, Taiwan, Malaysia and Singapore, Recycler's Sub-Contracted Partners Locations in Toronto, ON, Columbia, Costa Rica, Venezuela, Peru, Chile, Brazil, Russia, Germany, Switzerland, Italy, France, and India, and Current Warehouse / Disassembly Locations in Netherlands, Japan, Hong Kong and Thailand

Operational waste

Cisco's Waste Reduction and Recycling Program is a key component of Cisco ISO 14001 certification and our global environmental policy. We routinely collect and recycle batteries, CDs and diskettes, beverage containers, trash, wood and pallets, cardboard, mixed paper, confidential waste, packaging materials, toner cartridges, compost, polyurethane foam, landscape waste, mobile phones, food waste, and construction waste.

Chart showing Operational Waste in select North American Sites from fiscal years 2005 through 2011. Percent operational waste recycled in North America total 72%, San Jose 79%, Boxborough 51%, Richardson 63%, Petaluma closed in FY09, and RTP 60%



Breakdown of waste stream from Cisco's San Jose site Pie chart detailing Breakdown of waste stream from Cisco's San Jose site: Compost 41%, Landscape waste 20%, Cardboard 11%, Wood 8%, Confidential paper 6%, Mixed recycling 6%, Mixed paper 6%, Special projects 1%, Cans and bottles 1%, Polyurethane foam less than 1% and Media less than 1%

 

Society

Back to top


Number of countries* with Active Networking Academy Sites, by year
Year (as of July 31) Number of sites
1997 7
1998 27
1999 71
2000 128
2001 142
2002 149
2003 155
2004 163
2005 164
2006 164
2007 164
2008 166
2009 168
2010 165

*For administrative purposes, we have defined some geographical areas as countries that are not autonomous states or are not recognized as countries by international bodies such as the United Nations. Examples of these include American Samoa, Hong Kong, and Puerto Rico.

Active students by education level
Education Level Percentage
Upper secondary/high schools* 14%
Community colleges (two and three year) 34%
Four-year colleges/universities** 46%
Others*** 6%

*Includes grades 6 through 12.
**Includes post-graduate.
***Includes community and nonacademic sites; also includes postgraduate outside four-year institutions.

 

Networking Academy student profile

View a tableNew window that gives a profile of Networking Academy students according to Cisco's major market regions and subregions.

 

Cisco financial contributions over five years
Type FY06 FY07 FY08 FY09 FY10
Foundation total (corporatewide) $9.3 $8.8 $10.7 $10.1 $10.5
In-kind total (corporatewide product and people) $39.4 $49.0 $37.9 $83.7 $96.7
Cash total (Foundation cash and corporatewide cash) $76.1 $67.7 $54.1 $44.9 $42.0
Corporatewide giving total $88.7 $93.6 $92.0 $128.6 $138.7
Funds from Cisco to Cisco Foundation 26.8 23.2 0 0 0
Contributions as a percentage of earnings before income, tax (EBIT) from previous year 1.4% 1.5% 0.97% 1.25% 1.47%

Value Chain

Back to top

The following chart summarizes the findings from our FY10 supplier audits, which reviewed supplier performance across all four pillars of value chain sustainability. Cisco undertook 1366 unique areas of investigation in our audits. Those audits revealed that the suppliers reviewed, on average, were fully compliant to 94 percent of those 1366 areas of investigation. Cisco and our suppliers ensured that each major and minor finding identified was fully addressed within the fiscal year.

Bar chart showing FY10 Supplier Audits - Summary of findings showing the following data: General Code and Legal Compliance - 46 total audit elements, 1 identified as major findings, 1 indentified as minor findings; Labor - 341 total audit elements, 21 identified as major findings, 13 identified as minor findings; Ethics - 88 total audit elements, 5 identified as major findings, 2 identified as minor findings; Health and Safety - 285 total audit elements, 27 identified as major findings, 24 identified as minor findings; Environment - 158 total audit elements, 6 identified as major findings, 23 identified as minor findings; L and E Management System - 224 total audit elements, 5 identified as major findings, 10 identified as minor findings; EHS Management System - 224 total audit elements, 9 identified as major findings, 9 identified as minor findings