December 12, 2013
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
Revision Date Comment
Products Affected
Products Affected Comments
Problem Description
Video feed from medical devices with standard definition aspect ratios of 4:3 (square) displays as high definition or 16:9 aspect ratio video feed (widescreen) and appears stretched.
Background
Cisco engineering designed the firmware for Cisco TelePresence VX Clinical Assistant (VXCA) Versions 1.0 and 1.1 to completely fill the screen when they transmit video. As a result, video feed from medical devices with standard definition aspect ratios of 4:3 automatically displays as high definition or 16:9 aspect ratio video feed to fill the entire monitor display and appears stretched.
Problem Symptoms
When you use a medical device with standard definition, such as composite or S-video/National Television System Committee (NTSC) or Phase Alternating Line (PAL), that has aspect ratios of 4:3 (square), the image on the Cisco TelePresence VXCA displays as high definition or 16:9 aspect ratio video feed (widescreen) and appears stretched.
Workaround/Solution
Cisco has included an enhancement in the WIL-D-001 Scaler Software Version 1.0(3) that automatically adjusts the aspect ratio. It is recommended that customers who use standard definition input devices update Cisco TelePresence VXCA Scaler firmware to Version 1.0(3) or later. The firmware and step-by-step instruction are available on this website. There is also an instructional video, Cisco TelePresence VX Clinical Assistant: WIL-D-001 Scaler Software Upgrade Video.
DDTS
In order to follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.
DDTS Description {CSCue13686} (registered customers only) VXCA Presentation Source upscale to 1080p affects the image aspect ratio
How To Request Onsite Service Support
Customers who require additional assistance with the scaler upgrade process can request On Site Service Support if they contact the team at tphealth-onsite@cisco.com.
For More Information
If you require further assistance, or if you have any further questions about this field notice, contact the Cisco Systems Technical Assistance Center (TAC) by one of these methods:
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