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Cisco TelePresence Content Server

Field Notice: FN - 63679 - TCS 6.0 - Server Sends a 503 Service Unavailable Message after the Administrator Password is Changed. Workaround Available.

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October 16, 2013

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
16-OCT-2013
Initial Public Release

Products Affected

Products Affected
TCS devices that run Release 6.0 software

Problem Description

When a new Telepresence Content Server (TCS) Release 6.0 installation is set up with the use of the Cisco TCS Release 6.0 Quick Start Guide, Microsoft Internet Information Service (IIS) sends a 503 Service Unavailable error message after the local administrator password is changed in step two of the guide.

Background

This issue is due to the use of the local account (administrator) used for DefaultAppPool in the current configuration. As per the Quick Start Guide, when the local administrator password is changed it is synced everywhere except for the app pool. You need to perform this procedure to manually sync the password with the app pool.

Problem Symptoms

This error message is observed when the administrator password is changed in TCS Release 6.0.

Workaround/Solution

Remove the administrator account from DefaultAppPool and replace it with the default value (via the IIS Manager Release 7.5).

Complete these steps before you execute any steps from the Quick Start Guide:

  1. Log in to TCS as the administrator. Choose Start > Administrative Tools > Server Manager.



  2. In the Server Manager window, choose Roles > Web Server (IIS) > Internet Information Services (IIS) Manager.



  3. Click Application Pools and choose DefaultAppPool.



  4. Right-click DefaultAppPool and choose Advanced Settings.



  5. In the Advanced Settings window, choose Identity.



  6. In the Application Pool Identity dialog box, click the Built-in account radio button. From the Built-in account drop-down list, choose ApplicationPoolIdentity. Click OK.



  7. In the Advanced Settings window, click OK.



  8. Verify that the Identity for DefaultAppPool is ApplicationPoolIdentity as shown in the picture. If yes, restart the system. If no, confirm that steps 1 through 7 were completed correctly.



For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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