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Cisco UCS 5100 Series Blade Server Chassis

Field Notice: FN - 63587 - No Output from UCS B-Series DC Power Supply After Power Feed Interruption - Hardware Replacement Required

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Revised January 27, 2014
March 4, 2013

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.1
27-JAN-2014
Updated the How To Identify Hardware Levels and DDTS sections.
1.0
04-MAR-2013
Initial Public Release

Products Affected

Products Affected
UCSB-PSU-2500DC48
UCSB-PSU-2500DC48=

Problem Description

Output power is not restored when the input power feed is interrupted on affected Unified Computing System (UCS) B-Series DC chassis power supplies.

Background

Output power is not restored after the input feed of an affected UCS B-Series DC chassis power supply is removed and restored. The unit appears in UCS Manager as present, but the status is shown as not Ok. This problem is due to a firmware issue in the power supply. The power supply firmware is not field-upgradeable, so affected power supplies should be replaced with updated units. Refer to Cisco bug ID CSCuc47311.

Problem Symptoms

After input power feed is interrupted, the output power is not present, and the amber Fail Indicator LED is lit on the power supply.

Workaround/Solution

Short term workaround: Reseat the power supply.
Long term solution: Replace the power supply; use the order form in this Field Notice to order a replacement.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.

DDTS Description
CSCuc47311 (registered customers only) After removing/restoring power to DC PSU status is present but PS NOT OK
CSCuf03602 (registered customers only) Power supply VID not accessible from 'connect iom' shell

How To Identify Hardware Levels

Some UCS B-Series Blade Server chassis power supplies have been upgraded with corrected firmware. These units are marked with a deviation label D131186 as shown here:

Units with the deviation label have the corrected firmware, but display as Version ID (VID) 01 in UCS Manager.

UCS B-Series chassis power supplies that display VID 02 in the UCS Manager have the corrected firmware. VID 02 is reflected in the part number 341-0408-02 which is visible through UCSM or the power supply label. An example is shown here:

Note: Earlier versions of UCS Manager have a display bug, Cisco bug ID CSCuf03602, which can cause false display of VID 01 for this power supply regardless of the actual version. The issue is fixed in UCS Manager Releases 2.0(5c), 2.1(1f), and 2.2(1b). 

Upgrade Program

UCSB-PSU-2500DC48=
You will receive an email within a couple of days with an Order Number. If you need status of your Order, follow these directions:

If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen

If you were given an RMA Number for the shipment of your replacement parts, please refer to the RMA Status Tool (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/support/serviceordertool/home.svo

If you have not received an email with an Order Number after 3 business days, please send an email with your Request Number, Customer Name and PID in the subject line to:
umpire-escalations@cisco.com

Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
*Country
Product
Product *Quantity *Serial# 2
UCSB-PSU-2500DC48=
Customer Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
Notes
1 For phone and fax, include 011 and the country code outside North America.

2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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