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Cisco 1900 Series Integrated Services Routers

Field Notice: FN - 63502 - Cisco has been informed that the power cable (CAB-AC2J) previously shipped with the 800 & 1900 series products are not METI compliant: Replacement Program Available

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November 16, 2012

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
16-NOV-2012
Initial Public Release

Products Affected

Products Affected HW Rev
CAB-AC2J(=) 
37-0672-01
CAB-AC2J(=) 
74-3100-01 

Problem Description

The 2-prong power cable is a non-jacketed power cable. The previously shipped power cables for the 800 & 1900 series products are not compliant and can be replaced with a METI compliant power cable. 

Note: THERE ARE NO SAFETY ISSUES ASSOCIATED WITH ALL PART NUMBERS OF THE CABLES LISTED IN THE How to Identify Hardware Levels SECTION. 

METI is the Ministry of Economy, Trade and Industry for Japan.

Background

Cisco has been informed that the previously shipped power cable is not METI compliant. 

Customers may order a compliant replacement cable from Cisco. THIS IS NOT MANDATORY.

Problem Symptoms

The cables previously shipped with the 800 & 1900 series products are single insulated rather than double insulated (jacketed). These single-insulated cables cause no issues with the associated routers and are fully functional. 

Workaround/Solution

Customers may order a compliant replacement cable from Cisco. THIS IS NOT MANDATORY. If customers choose to order the compliant cable, the non-compliant cable should be scrapped. 

How To Identify Hardware Levels

The original single-insulated power cables have 2 part numbers (74-3100-01 & 37-0672-01). 

The double insulated (jacketed) power cable is part number 37-0672-02.

Upgrade Program

CAB-AC2J=
You will receive an email within a couple of days with an Order Number.If you need status of your Order, follow these directions:

If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen

If you were given an RMA Number for the shipment of your replacement parts, please refer to the RMA Status Tool (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/serviceordertools/svostatus/query.do

If you have not received an email with an Order Number after 3 business days, please send an email with your Request Number, Customer Name and PID in the subject line to:
umpire-escalations@cisco.com

Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
*Country
Product
Product *Quantity *Serial# 2
CAB-AC2J=
Customer Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
Notes
1 For phone and fax, include 011 and the country code outside North America.

2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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