Guest

Cisco MDS 9100 Series Multilayer Fabric Switches

Field Notice: FN - 63416 - DS-C9124 & DS-C9148 have incorrect MAC Programming; UMPIRE Program in Place

Hierarchical Navigation

May 10, 2011

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
10-MAY-2011
Initial Public Release.

Products Affected

Products Affected
DS-C9124-0-K9
DS-C9124-1-K9
DS-C9124-2-K9
DS-C9124-HDS-K9
DS-C9124-IBM-K9
DS-C9124-K9
DS-C9124-PC-K9
DS-C9124AP-K9
DS-C9148-16P-K9
DS-C9148-32P-K9
DS-C9148-48P-K9
DS-C9148D-4G16P-K9
DS-C9148D-4G32P-K9
DS-C9148D-4G48P-K9
DS-C9148D-8G16P-K9
DS-C9148D-8G32P-K9
DS-C9148D-8G48P-K9
DS-C9148UCSBNDL-K9

Problem Description

Some MDS 9124 and MDS 9148 units produced between Feb 13, 2011 and April 29, 2011 were programmed with incorrect MAC addresses.

Background

The Cisco FMS software is currently dependent upon the OUI of the MAC address to recognize equipment as a Cisco device. The affected systems were programmed with an OUI of "64:00:f1".

Problem Symptoms

Cisco Fabric Manager and other protocols will not recognize a switch with an OUI of "64:00:f1" as a Cisco switch.

A switch with an incorrect OUI will have the following issues:

  1. Traps will not be registered.
  2. The switch will not be monitored or discovered properly.
  3. Performance Manager will not collect stats from the switch.
  4. The switch will not be included in various wizards including FCIP, Security Wizard, Upgrade wizard and the IOA wizard.
The first 3 bytes of the MAC address are the OUI.

Customers can identify if their switch is effected by issuing the command "show sprom backplane 1 | include "MAC Address". Look at the first 3 bytes of the MAC address to see if your device is affected.
switch# show sprom backplane 1 | include "MAC Address"  
MAC Addresses : 64-00-f1-01-ca-b2

Workaround/Solution

Replace the affected hardware.

As of approximately May 1, 2011 new products are guaranteed to be free of this problem. Refer to "How to Identify Hardware Levels" below for instructions on how to view the version and deviation of in-service product.

How To Identify Hardware Levels

As of May 1, 2011 new products that were manufactured should be free of this problem.

To determine if your system is affected issue the command show sprom backplane 1 | include "MAC Address"

For example: 

switch# show sprom backplane 1 | include "MAC Address"  
MAC Addresses : 64-00-f1-01-ca-b2
If the first 6 hexidecimal values (bold in the example) are "64-00-f1", your system is impacted. As a verification you can also Check the Serial Number .
If your system is affected, request replacement by filling the Upgrade form at end of this Field Notice.

Upgrade Program

DS-C9124-0-K9, DS-C9124-1-K9, DS-C9124-2-K9, DS-C9124AP-K9, DS-C9124-HDS-K9, DS-C9124-IBM-K9, DS-C9124-K9, DS-C9124-PC-K9, DS-C9148-16P-K9, DS-C9148-32P-K9, DS-C9148-48P-K9, DS-C9148D-4G16P-K9, DS-C9148D-4G32P-K9, DS-C9148D-4G48P-K9, DS-C9148D-8G16P-K9, DS-C9148D-8G32P-K9, DS-C9148D-8G48P-K9, DS-C9148UCSBNDL-K9
If you want to check status on a previously booked upgrade, please refer to the Status Tool (Please note: you must have a sales order number in addition to a CCO User ID and Password to access this site):http://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen

For questions about an upgrade order already submitted, please send an email with your order number in the subject line to:upgrades-support@cisco.com
You will receive a response within 24 hours Monday-Friday not including US Holidays.


Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
*Country
Product
Product *Quantity *Serial# 2
DS-C9124-0-K9
DS-C9124-1-K9
DS-C9124-2-K9
DS-C9124AP-K9
DS-C9124-HDS-K9
DS-C9124-IBM-K9
DS-C9124-K9
DS-C9124-PC-K9
DS-C9148-16P-K9
DS-C9148-32P-K9
DS-C9148-48P-K9
DS-C9148D-4G16P-K9
DS-C9148D-4G32P-K9
DS-C9148D-4G48P-K9
DS-C9148D-8G16P-K9
DS-C9148D-8G32P-K9
DS-C9148D-8G48P-K9
DS-C9148UCSBNDL-K9
Customer Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
Notes
1 For phone and fax, include 011 and the country code outside North America.

2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.