November 2, 2010
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
Revision Date Comment
Products Affected
Products Affected
Problem Description
Some spare battery backup kits were sent without a cable between March and July, 2010. Non-spare units are not affected.
Background
The spare battery backup kit should include a cable, but it was not packed in some kits that were shipped. The cable is required when using this part for a newly installed RAID controller. The cable is not required when using this part to replace an existing battery backup. Units affected by this issue were shipped between March and July 2010.
Problem Symptoms
Affected units have no cable in the box with the battery.
Workaround/Solution
If a battery cable is required for the specific use of the battery backup kit, an RMA should be opened with Cisco to replace the kit.
The cable is required when using this part for a newly installed RAID controller.
The cable is not required when using this part to replace an existing battery backup.
How To Identify Hardware Levels
Affected units can be identified without opening the box by checking the serial number using the validation tool at the following URL:
FN63348 Serial Number ValidationAffected units may also be identified by opening the box and inspecting the contents to see if the cable is missing.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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