November 18, 2009
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
Revision Date Comment
Products Affected
Products Affected
Problem Description
The CTS-LIGHT-FIXT-JP (used for TelePresence systems CTS-1000, CTS-3000, CTS-3200) has the wrong Japanese safety marking.
Background
For shipments prior to June 2009, the CTS-LIGHT-FIXT-JP parts have an incorrect "PSE MARK" Japanese safety marking.
Affected units will be in the Serial Number range shown here:
Serial Number.
Problem Symptoms
An incorrect label indicates the product is not compliant with safety regulations.
Workaround/Solution
Customers and partners who want to correct the label must send an email to tp-light-label-japan@cisco.com.
Correction labels are available and will be provided by request.
How To Identify Hardware Levels
Please see below for the location and format of the Light Fixture Labels:
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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