February 16, 2009
NOTICE:
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Revision History
Revision Date Comment
Products Affected
Products Affected
Problem Description
When using Symantec Anti-Virus software and the Cisco Clean Access Agent - with realtime scanning enabled - Symantec Anti-Virus QuickScan will delay the initial pop-up for the Agent from running. With AV detection, the agent takes 2-4 minutes to popup. This has also been seen on Windows XP, but is more prevalent on Vista.
Product Type : AntiVirus (NortonAV)
Product Name : Symantec AntiVirus
Product Ver. : 10.2.0.276
Def Ver. : 11/6/2006 rev. 64
Def Date : 11/6/2006Also please referrence
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008111414031848
Background
Interoperability testing has brought this issue to the attention of Cisco Clean Access software development group.
Problem Symptoms
The Cisco Clean Access Agent login screen is delayed/very slow to pop up and will ask for login credentials.
Workaround/Solution
The following workaround should be used:
Exclude the Clean Access Agent AV411 directory from Symantec Antivirus scanning. See http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008111414031848
DDTS
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DDTS Description CSCsr90712 (registered customers only) Symantec Antivirus delays Clean Access Agent startup
For More Information
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