October 29, 2008
NOTICE:
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Revision History
Revision Date Comment
Products Affected
Products Affected Comments
Problem Description
Users trying to upgrade to CCA 4.5 from any earlier version will encounter an HTTP 500 error when they attempt to invoke the Web Upgrade functionality of CAS via CAM UI. This is because the upgrade file is too large to be pushed via a Web browser. This functionality of Web Upgrade of CAS is no longer supported in CCA 4.5. This is called out in the CCA 4.5 Release Notes.
Background
The upgrade file has grown too large to be handled correctly by the web upgrade process. This functionality is no longer supported in CCA 4.5 and higher.
Problem Symptoms
The user will receive an HTTP 500 error and the process will halt. No damage is done to the current installation. The requested upgrade just does not complete successfully.
Workaround/Solution
The workaround to this issue is to upgrade to 4.5 using the available methods described in the documentation. The various upgrade methods can be found here :
DDTS
To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.
DDTS Description CSCsr61106 (registered customers only) Cannot upgrade CAS via CAM's web UI
For More Information
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