March 24, 2008
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
|
Revision |
Date |
Comment |
|---|---|---|
|
1.0 |
24-MAR-2008 |
Initial Public Release |
Products Affected
|
Products Affected |
Comments |
|---|---|
|
SCE SCAS BB - 3.1.5 |
Service Control Engine - Service Control Application Software |
Problem Description
Upgrading to SCA-BB 3.1.5 PP#12, using a policy taken from the listed below versions may fail.
-
3.0.6 PP#10
-
3.1.0 PP#10
-
3.1.0 PP#12
Background
PP#10 introduced the protocol ICQ Voice with the signature bearing the same name. In later versions, the ICQ Voice was added to the ICQ VoIP protocol.
Trying to upgrade the old policy, a duplication of the protocol element with the signature ICQ Voice occurs as it appears both in the ICQ VoIP protocol and in the obsolete protocol ICQ Voice.
Problem Symptoms
Upgrading the aforementioned policies will yield an SPQI failure indicating an error of a duplicate protocol.
Workaround/Solution
Solution:
To resolve the error please upgrade the versions mentioned in the Problem Description section to pertinent Protocol Pack #13 before saving the policy for further use.
Workaround:
If the above solution is not feasible please follow the below procedure.
Upgrade procedures to 3.1.5:
-
Open the Policy with SCA BB 3.1.5 GUI
-
Manually remove the ICQ Voice protocol element from the ICQ VoIP protocol
-
Apply the fixed Policy to the SCE
-
Install SPQI 315ppXX
-
Retrieve the Policy - it is the policy upgraded with the new 315ppXX dss
-
Delete ICQ Voice protocol from protocols list
-
Add the signature ICQ Voice to the protocol ICQ VoIP
-
Reapply the fixed policy
DDTS
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
|
DDTS |
Description |
|---|---|
|
CSCsm37063 (registered customers only) |
Amplifier in equipment failure for communication problem |
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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