Revised October 11, 2007
September 20, 2007
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
|
Products Affected |
Comments |
|---|---|
|
Media Convergence Servers - 2003 1.1 and 2003 1.2 |
|
|
CCM-CSA - CiscoCM-CSA-5.0.0.194-3.0.2-k9.exe |
Cisco Security Agent (CSA) version 3.0(2) stand-alone installation |
|
CCM-CSA - CiscoCM-CSA-5.0.0.210-3.0.3-k9.exe |
Cisco Security Agent (CSA) version 3.0(3) stand-alone installation |
|
CCM-CSA - CiscoCM-CSA-5.0.0.216-3.0.4-k9.exe |
Cisco Security Agent (CSA) version 3.0(4) stand-alone installation |
|
Cisco Unified Communications Manager - 4.3(X) |
All Versions |
Problem Description
Cisco Security Agent for CallManager (CM-CSA) may corrupt the installation of any upgrades or service releases that are loaded on Cisco Unified CallManager / Communications Manager or Media Convergence Server operating system.
Background
If a customer is running the standalone version of Cisco Security Agent for Cisco Unified CallManager / Communications Manager there may be a vulnerability which may corrupt the installation of any upgrade on Cisco Unified CallManager, Cisco Unified Communication Manager or Media Convergence Server operating system.
Problem Symptoms
MCS servers installed with these version of Cisco Security Agent may experience the following events after an upgrade of the operating system or Cisco Unified CallManager.
-
Blue screen events
-
Application popup errors
-
Microsoft SQL server errors
-
Other unexplainable errors or events.
Workaround/Solution
Un-install Cisco Security Agent before installing any Media Convergence Server OS upgrades / service releases, Cisco Unified CallManager / Communications Manager upgrades / service releases or other supported voice applications.
Note: Before any upgrade process please perform the recommended backup procedures on the publisher server. Back up every database that is associated with your Cisco Unified CallManager / Communications Manager server.
Solution: This vulnerability is fixed in this release:
Cisco Security Agent (CSA) version 3.0(6) stand-alone installation
CiscoCM-CSA-5.0.0.217-3.0.6-k9.exe
Follow this link to download the software.
Unified Communications Manager & Voice Apps Crypto Software (registered customers only)
DDTS
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
|
DDTS |
Description |
|---|---|
|
CSCsi68438 (registered customers only) |
When you try to run various Installs/Upgrades you can get the following error "the install shield engine (ikernel.exe) could not be launched. server execution failed" |
Revision History
|
Revision |
Date |
Comment |
|---|---|---|
|
1.2 |
11-OCT-2007 |
Removed unaffected versions from Products Affected section. |
|
1.1 |
02-OCT-2007 |
Updated CSA vulnerability fixed version to Cisco Security Agent (CSA) version 3.0(6) stand-alone installation, file CiscoCM-CSA-5.0.0.217-3.0.6-k9.exe, in the Workaround/Solution section. |
|
1.0 |
20-SEP-2007 |
Initial Public Release |
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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