December 18, 2006
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
|
Product |
Top Assembly |
Comments |
|
|---|---|---|---|
|
Products Affected |
Part # |
Rev. |
|
|
OPB-SCE-MM= |
05-1265-01 |
A0 |
Cisco Service Control Engine Optical Bypass, Multimode |
|
OPB-SCE-SM= |
05-1266-02 |
A0 |
Cisco Service Control Engine Optical Bypass, Singlemode |
Problem Description
The issue is with accessory parts, Optical Bypass modules, that are shipped with SCP boxes. They do not meet physical specifications.
Background
Optical Bypass modules supplied by Tyco are accessory units that are shipped individually or with SCP boxes. These modules are external and do not get installed inside SCP chassis.
A customer received 4 Optical Bypass modules that were wrong size. These 4 modules couldn't fit inside the panel that the customer used to mount all optical bypass modules. The customer returned these modules to Cisco as Dead on Arrival (DOA) since they were bigger than what they were supposed to be.
Problem Symptoms
The Optical Bypass modules that are shipped with SCP boxes do not meet physical specifications. The modules are too big and can not be plugged into the panels that Cisco supplies.
Workaround/Solution
Affected customers can request Return Materials Authorization (RMA), per Field Notice 62629.
How to Identify Hardware Levels
If the External Optical Bypass module does not fit into the opening in the front panel shipped with it, the module should be returned to Cisco.
Revision History
|
Revision |
Date |
Comment |
|---|---|---|
|
1.0 |
18-DEC-2006 |
Initial Public Release |
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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