Revised December 4, 2006
November 17, 2006
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
|
Products Affected |
Comments |
|---|---|
|
SCE SCMS CM - 3.0.3 (BUNDLED) |
Cisco Service Control Collection Manager (Bundled Database) |
|
SCE SCMS CM - 3.0.3 (NOT BUNDLED) |
Cisco Service Control Collection Manager (Unbundled Database) |
|
SCE SCMS CM - 3.0.4 (BUNDLED) |
Cisco Service Control Collection Manager (Bundled Database) |
|
SCE SCMS CM - 3.0.4 (NOT BUNDLED) |
Cisco Service Control Collection Manager (Unbundled Database) |
|
SCE SCMS CM - 3.0.5 |
Cisco Service Control Collection Manager |
Problem Description
When a Service Control Engine (SCE) Collection Manager (CM) server running Red Hat Enterprise Linux 4 (RHEL 4) Update 3 boots, neither Sybase (in the bundled configuration) nor CM start during the boot sequence.
Background
During the CM installation, boot scripts are configured on the server to start the CM and Sybase (in the bundled case) for the sake of the high availability. When CM is installed on RHEL 4 Update 3, these boot scripts hang without completing the operation.
Problem Symptoms
When entering the command ps -ef , the utility's output contains one of the following hung processes:
initlog -q -c /etc/rc5.d/S90sybase start
initlog -q -c /etc/rc5.d/S91scmscm start
Workaround/Solution
Workaround:
To start Sybase manually, run as user root:
~scmscm/setup/sybase start
To start CM manually, run as user scmscm:
~scmscm/cm/bin/cm start
Solution:
SCMS CM should not be used with RHEL 4 Update 3. The system should be updated to RHEL 4 Update 4. Use the Redhat documentation as reference on how to update with the minimal downtime.
DDTS
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
|
DDTS |
Description |
|---|---|
|
CSCsg58420 (registered customers only) |
Sybase not listening on any port after reboot. |
Revision History
|
Revision |
Date |
Comment |
|---|---|---|
|
1.1 |
04-DEC-2006 |
Added versions 3.0.4 and 3.0.5 to Products Affected |
|
1.0 |
17-NOV-2006 |
Initial Public Release |
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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