Revised September 17, 2007
August 3, 2006
NOTICE:
THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
|
Product |
Top Assembly Part Number |
|---|---|
|
CS-MARS-100-K9 |
74-3854-02 -B0 |
|
CS-MARS-100E-K9 |
74-3853-02 -B0 |
|
CS-MARS-200-K9 |
74-3855-02 -B0 |
|
CS-MARS-GC-K9 |
74-3857-02 -B0 |
|
CS-MARS-GCM-K9 |
74-3856-02 -B0 |
Serial Numbers
|
Sequential # |
|---|
|
From 88810050022 to 88810054725 |
|
From 88810054725 to 88810213057 |
|
From 88810223793 to 88810240036 |
Problem Description
MARS-100/100E/200/GC/GCM appliances manufactured between March 27 and June 16, 2006 may have a mis-wired drive bay fan resulting in beeping noises from the MARS appliance. The beep sequence for the fan mis-wiring is two beeps followed by four beeps.
Background
Some material feed stock for the manufacturing process had a mis-wired drive-bay fan. The drive bay fan, mounted on the drive bay door, is separate from the appliance fan tray.
All fans in inventory were given a 100% visual inspection to purge the affected fans. The exact number of affected units which have shipped is unknown. It is assumed that some portion of the units identified in the serial number range may be affected.
Problem Symptoms
The drive bay fan will still operate, but will run at a slower rpm. This may cause a beeping alarm to sound; two beeps, followed by four beeps. The MARS appliance will continue to operate even as the beeping sounds.
Workaround/Solution
RMA the entire chassis as the fan is not a FRU part.
When generating the SVO, please select the following:
Service Level: MFG New
Reaction Hour/Day: 3rd Business Day
How To Identify Hardware Levels
Check the wiring of the fan connector to determine whether the fan is correctly or incorrectly wired. Open the drive bay door to see the fan wiring. Opening the drive bay door will not void the warranty.
Incorrect: Red wire next to Yellow wire
Correct: Red wire next to Black wire
The image below depicts the incorrect wiring.
The image below depicts the correct wiring.
Revision History
|
Revision |
Date |
Comment |
|---|---|---|
|
1.1 |
17-SEP-2007 |
Expired Field Notice |
|
1.0 |
03-AUG-2006 |
Initial Public Release |
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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