June 09, 2006
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
|
Product |
Comments |
|---|---|
|
MPE - 1.1 |
Versions 1.1.1.11 and earlier releases |
Problem Description
Users are unable to enter a web meeting room with Cisco MeetingPlace Express because of a license enforcement issue.
Background
Cisco MeetingPlace Express incorporates third-party technology for web conferencing and the license enforcement for this third-party technology incorrectly prevents usage of the web meeting room features.
Problem Symptoms
The error message received when attempting to join a Cisco MeetingPlace Express web meeting room is shown below:
Your Account Has Expired.
You are getting this error message because:
You were trying to login to your account and it has expired.
You were trying to access a content, course or meeting and your
account has expired.
Workaround/Solution
Workaround:
None
Solution:
Download patch Release number 1.1.1.1002 (filename - patch_mpe_1_1_1_1002.sh) from the Cisco MeetingPlace Express Version 1.1 Software Download (registered customers only) on Cisco.com.
Installation instructions for the patch noted above can be found in the readme file for Release 1.1.1.1002 (filename - patch_mpe_1_1_1_1002.readme) on the Cisco MeetingPlace Express Version 1.1 Software Download (registered customers only) page.
Note: A Cisco.com account will be required to access the Cisco MeetingPlace Express Version 1.1 Software Download (registered customers only) page.
DDTS
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
|
DDTS |
Description |
|---|---|
|
CSCse48183 (registered customers only) |
Unable to join web meeting see "Your account has expired" |
Revision History
|
Revision |
Date |
Comment |
|---|---|---|
|
1.0 |
10-JUNE-2006 |
Initial Public Release |
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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