Guidance for Telephony Deployment
Quickly deploy comprehensive, reliable telephony using Cisco Unified Communications Manager.
Learn how to empower your workforce through collaboration services, such as Unified Communications, Video Collaboration, and Contact Center. Design a powerful, comprehensive, and scalable collaboration infrastructure with help from Cisco Validated Designs (CVDs).
These guides provide the framework for systems design based on common use cases or current engineering system priorities. Cisco engineers have tested and documented each CVD in order to help ensure faster, more reliable, and more predictable deployment.
Collaboration Guides
- Telephony Using Cisco UCM Technology Design Guide - August 2013 (PDF - 2.8 MB)
- Telephony Using Cisco UCM Configuration Files Guide - August 2013 (PDF - 1.0 MB)
- SIP Video Using VCS Technology Design Guide - August 2013 (PDF - 2.3 MB)
- VCS and UCM Video Integration Technology Design Guide - August 2013 (PDF - 4.8 MB)
- H.323 Video Interworking Using VCS Technology Design Guide - August 2013 (PDF - 2.4 MB)
Collaboration Supplemental Guides
- Help Desk Using Cisco UCCX Technology Design Guide - August 2013 (PDF - 2.9 MB)
- Help Desk Scripts and Prompts - August 2013 (ZIP - 0.4 MB)
- On-Premises IM Using Cisco Jabber Technology Design Guide - August 2013 (PDF - 3.3 MB)
- VPN Phone Technology Design Guide - August 2013 (PDF - 1.7 MB)
Cisco Unified Configurator for Collaboration
Used in conjunction with the "Telephony Using Cisco UCM Technology Design Guide", the Cisco Unified Configurator for Collaboration (UCC) helps you quickly install, configure, and deploy basic telephony and simple voice messaging. We offer Cisco UCC for Microsoft Windows and for Apple Macintosh.
- Cisco UCC for Windows - August 2013 (ZIP - 54.1 MB)
- Cisco UCC for Mac - August 2013 (ZIP - 21.3 MB)