Printing, Marketing Company Improves Customer Care
Challenge
Keep workforce connected as company expands globally; help customers reach the first available agent with the right skills.
Solution
Collaboration solutions improve productivity between offices; Cisco Unified Contact Center Enterprise helps to help enable excellent customer service
Results
- Facilitated collaboration and accelerated decision-making
- Provided a high-quality customer experience
- Accelerated awareness of issues that could affect communications experience
"Cisco supports our business goals because itÂ’s at the forefront of communications and collaboration, and support is outstanding."VoIP Manager, Vistaprint