Multinational Firm Collaborates with Voice, Video
Challenge
Thiess is a leading Australian mining and services contractor with a distributed workforce of about 20,000 employees. It aimed to:
- Optimize team performance and create a competitive advantage
- Connect mobile users with experts and information
- Simplify IT
Solutions
- Cisco Unified Communications Manager to centralize call control
- Cisco Jabber to extend collaboration to mobile users
- Cisco TelePresence to provide an in-person experience between business units
Results
- Gained competitive advantage in the market
- Increased collaboration between distributed project teams
- Simplified IT management
Jabber allows for real-time communications and group chat, and we can just click to escalate to a voice, video, or web conference.Network Engineer, Thiess Pty Ltd.