Enterprise Rapidly Integrates Acquired Company
Challenge:
Facilitate collaboration between organizations and virtual teams while delivering a consistent customer service experience.
Solutions:
Cisco Unified Communications Manager, IP Phones, Contact Center Enterprise, Customer Voice Portal, WebEx, and Telepresence.
Results:
- Contributed to US$190 million in savings from post-acquisition synergies
- Saved about $250,000 in travel costs during company-integration process
- Improved customer interaction, saving an average of 3 minutes per call
Cisco collaboration tools were instrumental in helping us complete 36 IT integration projects...to save $190 million through synergies.- Doug Saunders,
IT Director,
Republic Services, Inc.