University Integrates Voice and Collaboration
Challenge:
Increase efficiency to serve more students. Simplify collaboration for virtual teams and mobile workers.
Solutions:
Cisco UC Integration™ for Microsoft Office Communicator, WebEx, Contact Center Express and TelePresence.
Results:
- Simplified organizational communications with click-to-call capability
- Connected phones, and soft phones to call control system, simplifying management
- Enriched learning by adding real-time video interaction to online classes
Our staff is already familiar with Microsoft Office Communicator. Keeping the same interface while adding click-to-call made the Cisco integration very popular.- Matthew Fleming,
Manager of Network Services,
Liberty University