Document ID: 109050
Updated: Dec 12, 2008
Contents
Introduction
This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products.
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Q. What do I do if I forget my username or password for ProtectLink Gateway Email Protection?
A. If you forgot your login username, please check the welcome email sent to you or contact the Small Business Support Center to have the username resent.
Note: The welcome email only contains the default login information.
If you have the username but forgot your password, click the Forgot Password link on the login screen of ProtectLink Gateway Email Protection and specify this information:
ProtectLink Gateway Email Protection username
Registered email address
A new password is sent to your registered email address. If you don't know what email address was registered with ProtectLink Gateway Email Protection, contact the Small Business Support Center and provide this information:
Requestor
Requestor's email address
Managed domain
Related Information
Open a Support Case 
(Requires a Cisco Service Contract.)
Related Cisco Support Community Discussions
The Cisco Support Community is a forum for you to ask and answer questions, share suggestions, and collaborate with your peers.
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