Document ID: 109043
Updated: Dec 12, 2008
Introduction
This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products (formerly Linksys Business Series).
Q. How can I reset my password for the ProtectLink Gateway Email Protection EUQ console?
A.To reset your password, you can do either of the following steps:
Step 1:
Click the Forgot Password link on the console and provide the information requested.
Note: If the information does not match what was originally entered during registration, the password reset will fail.
Step 2:
Request your ProtectLink Gateway Administrator to reset the password.
Administrators can reset the password of EUQ users by doing the following:
Step 1:
Log in to the ProtectLink Gateway console.
Step 2:
Click the ProtectLink tab and then click Email Protection.
Step 3:
Click Administration and followed by End user password.
Step 4:
On the Change user password screen, enter the EUQ user's email address and provide a new password for the user.
Step 5:
Click Save.
Related Information
Open a Support Case (Requires a Cisco Service Contract.)
Related Cisco Support Community Discussions
The Cisco Support Community is a forum for you to ask and answer questions, share suggestions, and collaborate with your peers.
Refer to Cisco Technical Tips Conventions for information on conventions used in this document.