Cisco Unified Workforce Optimization

Introduction

After installing the Compliance Recording 2.7(1) license file on the Cisco Unified Contact Center Express (UCCX) system, the AppAdmin indicates that there are no Compliance Recording (CR) license files identified on the system. This document explains how to troubleshoot this issue.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco Unified Contact Center Express (UCCX)

• Cisco Workforce Optimization Quality Management

Components Used

The information in this document is based on these software and hardware versions:

• Cisco Unified Contact Center Express (UCCX) 7.0(1) SR3

• Compliance Recording 2.7(1)

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

After installing the Compliance Recording 2.7(1) license file on the Cisco UCCX system, the AppAdmin indicates that there are no CR license files identified on the system.

Solution

The new packaging of Quality Manager called Compliance Recording (CR) is introduced with the Cisco Workforce Optimization Quality Management Release 2.7(1), which includes Quality Manager (QM), Advanced Quality Manager (AQM) and CR. This comes with the release of UCCX 7.0(1) SR3. Earlier versions of UCCX do not recognize the CR license file. If you are using versions earlier than UCCX 7.0(1) SR3, you should upgrade to SR3 to use the CR. UCCX 7.0(1) SR3 can be downloaded from the location Download Software.

Note:  QM 2.7(1) and AQM 2.7(1) will work with all versions of UCCX 7.0(1).

Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Technical Support & Documentation - Cisco Systems