Cisco Unified Web Interaction Manager

Introduction

After an upgrade to Cisco Unified Web Interaction Manager 4.2.(5), ISAPI error is received. This document describes how to troubleshoot this issue.

Prerequisites

Requirements

Cisco recommends that you have knowledge of how to install Cisco Unified Web and E-Mail Interaction Manager. Refer to Installing Cisco Unified Web and E-Mail Interaction Manager for more information.

Components Used

The information in this document is based on the Cisco Unified Web and E-Mail Interaction Manager version 4.2(5).

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

After you upgrade to Cisco Unified Web Interaction Manager 4.2.5, Weblogic causes an ISAPI error. Weblogic does not come up, even if started as stand-alone, and it appears that the license mapping is corrupted.

Solution

Complete these steps in order to fix the license mapping:

Caution: You need to run the populate.bat file only if you see I18N_EGPL_LICENSE-ACTION_LICENSE_MAPPING_CORRUPT exceptions in the License manager log while it is coming up.

1. Place the file populate.bat in the <CIM_install>\bin\platform\windows folder on the file server.

2. Change the JAVA home and PL home path in this file.

3. Make sure that the Cisco Interaction Manager (CIM) application is stopped.

4. Run populate.bat with partition ids as the input parameters. For example, run this command at the commad prompt c:\CIM\eservice\bin\platform\windows\populate.bat 0 1

Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Technical Support & Documentation - Cisco Systems