Document ID: 108520
Updated: Nov 25, 2008
Contents
Introduction
This document describes how to recover the password in Cisco Security Manager (CSM).
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
The information in this document is based on the CSM.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem
You forget the password for the admin account which is by default admin for the password as well. Therefore, you need to perform a password recovery.
Solution
Complete these steps in order to perform the password recovery:
-
Stop daemon services by issuing this command in the Command Line Interface (CLI):
net stop crmdmgtd
-
Run the resetpasswd.exe execution file in the CLI.
C:\Program Files\CSCOpx\bin\resetpasswd.exe admin
You are prompted for a new password.
-
Start the daemon manager either through services or through the CLI.
net start crmdmgtd
You can discover the products, such as Adaptive Security Appliance (ASA), without any problem.
Related Information
Open a Support Case 
(Requires a Cisco Service Contract.)
Related Cisco Support Community Discussions
The Cisco Support Community is a forum for you to ask and answer questions, share suggestions, and collaborate with your peers.
Refer to Cisco Technical Tips Conventions for information on conventions used in this document.