Document ID: 116682
Updated: Nov 01, 2013
Contributed by Md Hasan, Cisco TAC Engineer.
Introduction
In some cases users need to access the log file, plist file, jabber-config.xml file, or cache file location in order to troubleshoot issues. The locations of these files are provided in this document.
Problem
The user needs to locate the log file, plist file, jabber-config.xml or cache location.
Solution
The log file locations and filenames are shown here:Log File:
/Users/<userid>/Library/Logs/Jabber/Jabber-The plist file locations and filenames are shown here:
<date_with_numeric_number>-Console.log/Users/<userid>
/Library/Logs/Jabber/Jabber-<date_with_numeric_number>.log
plist file:
/User/<userid>/Library/Preferences/.com.cisco.jabber.plist/User/The cache file location and filename are shown here:
<userid>/Library/Preferences/.com.cisco.jabber.plist.lockfile
Other cache file location (such as AppDialRules.xml, etc)
/Users/<userid>/Library/Caches/com.cisco.Jabber/<user_email>/
The Jabber-config.xml file location and filename are shown here:
Jabber-config.xml file:
/Users/<userid>/Library/Application Support/Cisco/
Unified Communications/Jabber
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Updated: Nov 01, 2013
Document ID: 116682