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Cisco Small Business SPA500 Series IP Phones

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Description 32 buttons Key expansion module 15 buttons Digital key expansion module 8-Line VoIP Phone with PC Port 1-Line VoIP Phone with Display and PC Port 4-Line VoIP Phone with Display and PC Port 8-Line VoIP Phone with Display and PC Port 12-Line VoIP Phone with Display and PC Port 1-Line VoIP Phone with Display and GigE PC Port 4-Line VoIP Phone with Display and GigE PC Port 5-Line IP Phone with Color Display, PC Port, WiFi and Bluetooth
Product ID SPA500S SPA500DS SPA501G SPA502G SPA504G SPA508G SPA509G SPA512G SPA514G SPA525G2
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General                    
Product Type Key expansion module Key expansion module VoIP phone VoIP phone VoIP phone VoIP phone VoIP phone VoIP phone VoIP phone VoIP phone
Body Color dark gray dark gray Silver, dark gray Silver, dark gray Silver, dark gray Silver, dark gray Silver, dark gray Silver, dark gray Silver, dark gray Silver, dark gray
Body Material ABS plastic ABS plastic ABS plastic ABS plastic ABS plastic ABS plastic ABS plastic ABS plastic ABS plastic ABS plastic
Phone Features                    
Cordless Phone Standard N/A N/A N/A N/A N/A N/A N/A N/A N/A IEEE 802.11g (Wi-Fi)
Key Expansion Module Max Qty N/A N/A 2 2 2 2 2 2 2 2
Dialer Type N/A N/A Keypad Keypad Keypad Keypad Keypad Keypad Keypad Keypad
Dialer Location N/A N/A Base Base Base Base Base Base Base Base
Conference Call Capability N/A N/A 3-way 3-way 3-way 3-way 3-way Yes Yes 3-way
Intercom N/A N/A Yes Yes Yes Yes Yes N/A N/A Yes
Speakerphone N/A N/A Yes Yes Yes Yes Yes Yes Yes Yes
Caller ID N/A N/A N/A Yes Yes Yes Yes Yes Yes Yes
Automatic Redial N/A N/A Yes Yes Yes Yes Yes Yes Yes Yes
Voice Mail Capability N/A N/A Yes Yes Yes Yes Yes Yes Yes Yes
Call Waiting N/A N/A Yes Yes Yes Yes Yes Yes Yes Yes
Call Forwarding N/A N/A Yes Yes Yes Yes Yes Yes Yes Yes
Call Transfer N/A N/A Yes Yes Yes Yes Yes Yes Yes Yes
Call Hold N/A N/A Yes Yes Yes Yes Yes Yes Yes Yes
Menu Operation N/A N/A N/A Yes Yes Yes Yes Yes Yes Yes
Function Buttons N/A N/A Conference button, speakerphone button, transfer button, headset button , mute button, hold button, redial button, voice mail button Conference button, speakerphone button, headset button , mute button, hold button, voice mail button Conference button, speakerphone button, headset button , mute button, hold button, voice mail button Conference button, speakerphone button, headset button , mute button, hold button, voice mail button Conference button, speakerphone button, headset button , mute button, hold button, voice mail button Conference button, speakerphone button, headset button , mute button, hold button, voice mail button Conference button, speakerphone button, headset button , mute button, hold button, voice mail button Conference button, speakerphone button, headset button , mute button, hold button, voice mail button
Programmable Buttons Qty 32 15 on each page ( 30 total ) 8 N/A 4 8 12 N/A 4 5
Volume Control N/A N/A Yes Yes Yes Yes Yes Yes Yes Yes
Ringer Control N/A N/A Yes Yes Yes Yes Yes Yes Yes Yes
Indicators N/A   Voice message waiting indicator, speakerphone indicator, headset, mute Voice message waiting indicator, speakerphone indicator, headset, mute Voice message waiting indicator, speakerphone indicator, headset, mute Voice message waiting indicator, speakerphone indicator, headset, mute Voice message waiting indicator, speakerphone indicator, headset, mute Voice message waiting indicator, speakerphone indicator, headset, mute Voice message waiting indicator, speakerphone indicator, headset, mute Voice message waiting indicator, speakerphone indicator, headset, mute
Firmware Upgradable N/A N/A Yes Yes Yes Yes Yes Yes Yes Yes
Additional Functions N/A N/A Pager call Call timer, built-in clock, pager call Call timer, built-in clock, pager call Call timer, built-in clock, pager call Call timer, built-in clock, pager call Call timer, built-in clock, pager call Call timer, built-in clock, pager call Call timer, built-in clock, pager call
Additional Features N/A N/A On-hook dialing, music on hold, built-in web server, paper label insert On-hook dialing, music on hold, built-in web server On-hook dialing, music on hold, built-in web server On-hook dialing, music on hold, built-in web server On-hook dialing, music on hold, built-in web server On-hook dialing, music on hold, built-in web server On-hook dialing, music on hold, built-in web server Music on hold, built-in web server, compatible with Bluetooth headsets and Smartphones (Mobile Line Feature)
IP Telephony                    
Main Features N/A N/A Multiline support, multiple VoIP protocol support, integrated Ethernet switch, Power over Ethernet (PoE) support Multiple VoIP protocol support, integrated Ethernet switch, Power over Ethernet (PoE) support Multiline support, multiple VoIP protocol support, integrated Ethernet switch, Power over Ethernet (PoE) support Multiline support, multiple VoIP protocol support, integrated Ethernet switch, Power over Ethernet (PoE) support Multiline support, multiple VoIP protocol support, integrated Ethernet switch, Power over Ethernet (PoE) support Multiline support, multiple VoIP protocol support, integrated GigE Ethernet switch, EHS and Power over Ethernet (PoE) support, TR-69/104/111 Multiline support, multiple VoIP protocol support, integrated GigE Ethernet switch, EHS and Power over Ethernet (PoE) support, TR-69/104/111 Multiline support, multiple VoIP protocol support, integrated GigE Ethernet switch, EHS and Power over Ethernet (PoE) support, TR-69/104/111, WiFi, Bluetooth
VoIP Protocols N/A N/A SIP, SIP v2, SPCP SIP, SIP v2, SPCP SIP, SIP v2, SPCP SIP, SIP v2, SPCP SIP, SIP v2, SPCP SIP, SIP v2, SPCP SIP, SIP v2, SPCP SIP, SIP v2, SPCP
Voice Codecs N/A N/A G.722, G.729a, G.711u, G.711a, G.726 G.722, G.729a, G.711u, G.711a, G.726 G.722, G.729a, G.711u, G.711a, G.726 G.722, G.729a, G.711u, G.711a, G.726 G.722, G.729a, G.711u, G.711a, G.726 G.722, G.729a, G.711u, G.711a, G.726 G.722, G.729a, G.711u, G.711a, G.726 G.722, G.729a, G.711u, G.711a, G.726
Lines Supported N/A N/A 8 lines 1 Line 4 lines 8 lines 12 lines 1 Line 4 lines 5 lines
Quality of Service N/A N/A IEEE 802.1Q (VLAN), Differentiated Services (DiffServ), IEEE 802.1p, Type of Service (ToS) IEEE 802.1Q (VLAN), Differentiated Services (DiffServ), IEEE 802.1p, Type of Service (ToS) IEEE 802.1Q (VLAN), Differentiated Services (DiffServ), IEEE 802.1p, Type of Service (ToS) IEEE 802.1Q (VLAN), Differentiated Services (DiffServ), IEEE 802.1p, Type of Service (ToS) IEEE 802.1Q (VLAN), Differentiated Services (DiffServ), IEEE 802.1p, Type of Service (ToS) IEEE 802.1Q (VLAN), Differentiated Services (DiffServ), IEEE 802.1p, Type of Service (ToS) IEEE 802.1Q (VLAN), Differentiated Services (DiffServ), IEEE 802.1p, Type of Service (ToS) IEEE 802.1Q (VLAN), Differentiated Services (DiffServ), IEEE 802.1p, Type of Service (ToS)
IP Address Assignment N/A N/A DHCP, static DHCP, static DHCP, static DHCP, static DHCP, static DHCP, static DHCP, static DHCP, static, PPPoE
Security N/A   SIP/TLS, SRTP, HTTPS SIP/TLS, SRTP, HTTPS SIP/TLS, SRTP, HTTPS SIP/TLS, SRTP, HTTPS SIP/TLS, SRTP, HTTPS SIP/TLS, SRTP, HTTPS SIP/TLS, SRTP, HTTPS SIP/TLS, SRTP, HTTPS, 128 bit WEP, 64 bit WEP, WPA, WPA2, 256 bit AES
Network Protocols N/A   IP, TCP, TFTP, UDP, ICMP, ARP, HTTP, DNS, HTTPS, SRTP, CDP, LLDP-MED IP, TCP, TFTP, UDP, ICMP, ARP, HTTP, DNS, HTTPS, SRTP, CDP, LLDP-MED IP, TCP, TFTP, UDP, ICMP, ARP, HTTP, DNS, HTTPS, SRTP, CDP, LLDP-MED IP, TCP, TFTP, UDP, ICMP, ARP, HTTP, DNS, HTTPS, SRTP, CDP, LLDP-MED IP, TCP, TFTP, UDP, ICMP, ARP, HTTP, DNS, HTTPS, SRTP, CDP, LLDP-MED IP, TCP, TFTP, UDP, ICMP, ARP, HTTP, DNS, HTTPS, SRTP, CDP, LLDP-MED IP, TCP, TFTP, UDP, ICMP, ARP, HTTP, DNS, HTTPS, SRTP, CDP, LLDP-MED IP, TCP, TFTP, UDP, ICMP, ARP, HTTP, DNS, HTTPS, SRTP, CDP, LLDP-MED
Network Ports Qty N/A   2 x Ethernet 10Base-T/100Base-TX 2 x Ethernet 10Base-T/100Base-TX 2 x Ethernet 10Base-T/100Base-TX 2 x Ethernet 10Base-T/100Base-TX 2 x Ethernet 10Base-T/100Base-TX 2 x Ethernet 10Base-T/100Base-TX/1000Base-T 2 x Ethernet 10Base-T/100Base-TX/1000Base-T 2 x Ethernet 10Base-T/100Base-TX
Voice Features N/A   Comfort noise generation (CNG), voice activity detection (VAD), HD Voice Comfort noise generation (CNG), voice activity detection (VAD), HD Voice Comfort noise generation (CNG), voice activity detection (VAD), HD Voice Comfort noise generation (CNG), voice activity detection (VAD), HD Voice Comfort noise generation (CNG), voice activity detection (VAD), HD Voice Comfort noise generation (CNG), voice activity detection (VAD), HD Voice Comfort noise generation (CNG), voice activity detection (VAD), HD Voice Comfort noise generation (CNG), voice activity detection (VAD), HD Voice
Network Features N/A   Network Address Translation (NAT) Network Address Translation (NAT) Network Address Translation (NAT) Network Address Translation (NAT) Network Address Translation (NAT) Network Address Translation (NAT) Network Address Translation (NAT) Network Address Translation (NAT)
Phone Memory                    
Phone Directory Capacity N/A N/A 100 names & numbers 100 names & numbers 100 names & numbers 100 names & numbers 100 names & numbers 150 names and numbers 150 names and numbers 300 names and numbers
Call Log Capacity N/A N/A 60 numbers each for missed, placed and answered 60 numbers each for missed, placed and answered 60 numbers each for missed, placed and answered 60 numbers each for missed, placed and answered 60 numbers each for missed, placed and answered 100 numbers each for missed, placed and answered 100 numbers each for missed, placed and answered 60 numbers each for missed, placed and answered
Display                    
Diagonal Size N/A 5.5" N/A 3.0" 3.0" 3.0" 3.0" 3.0" 3.0" 3.2"
Type N/A LCD display - monochrome backlit N/A LCD display - monochrome backlit LCD display - monochrome baclit LCD display - monochrome backlit LCD display - monochrome backlit LCD display - monochrome backlit LCD display - monochrome backlit LCD display - color
Display Location N/A Base N/A Base Base Base Base Base Base Base
Display Resolution N/A 128 x 320 N/A 128 x 64 pixels 128 x 64 pixels 128 x 64 pixels 128 x 64 pixels 128 x 64 pixels 128 x 64 pixels 320 x 240 pixels, QVGA
Features N/A Backlit N/A Backlit Backlit Backlit Backlit Backlit Backlit Backlit
Miscellaneous                  
Included Accessories Stand Stand Stand Stand Stand Stand Stand Stand Stand Stand
Hearing Aid Compatible N/A N/A Yes Yes Yes Yes Yes Yes Yes Yes
Connections AUX in/out AUX in/out 1 x headset jack / sub-mini-phone 2.5 mm 1 x headset jack / sub-mini-phone 2.5 mm 1 x headset jack / sub-mini-phone 2.5 mm 1 x headset jack / sub-mini-phone 2.5 mm 1 x headset jack / sub-mini-phone 2.5 mm 1 x headset jack / sub-mini-phone 2.5 mm 1 x headset jack / sub-mini-phone 2.5 mm 1 x headset jack / sub-mini-phone 2.5 mm
Cables Included AUX Cable AUX Cable Network cable Network cable Network cable Network cable Network cable Network cable Network cable N/A
Compliant Standards UL, C-Tick, CB, A-Tick UL, C-Tick, CB, A-Tick UL, C-Tick, CB, FCC Part 15 B, A-Tick UL, C-Tick, CB, FCC Part 15 B, A-Tick UL, C-Tick, CB, FCC Part 15 B, A-Tick UL, C-Tick, CB, FCC Part 15 B, A-Tick UL, C-Tick, CB, FCC Part 15 B, A-Tick UL, FCC, RoHS, WEEE, A-Tick UL, FCC, RoHS, WEEE, A-Tick C-Tick, CISPR 22 Class B, CISPR 24, cUL, EN 60950, EN 61000-3-2, IEC 60950, EN 61000-3-3, EN55024, UL 60950, EN50082-1, EN55022 Class B, ICES-003 Class B, EN 61000-6-1, FCC Part 15 B, FCC, FCC CFR47 Part 68, RoHS
Dimensions & Weight (Base)                    
Width 4.0 in 4.0 in 8.4 in 8.4 in 8.4 in 8.4 in 8.4 in 8.4 in 8.4 in 8.4 in
Depth 1.5 in 1.5 in 1.7 in 1.7 in 1.7 in 1.7 in 1.7 in 1.7 in 1.7 in 1.7 in
Height 8.5 in 8.5 in 8.3 in 8.3 in 8.3 in 8.3 in 8.3 in 8.3 in 8.3 in 8.3 in
Weight 0.5 lbs 1.2 lbs 2 lbs 2 lbs 2 lbs 2 lbs 2 lbs 2.4 lbs 2.4 lbs 2 lbs
Manufacturer Warranty                    
Manufacturer Warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty
Service & Support 1 year warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty 1 year warranty
Service & Support Details Limited warranty - 1 year Limited warranty - 1 year Limited warranty - 1 year Limited warranty - 1 year Limited warranty - 1 year Limited warranty - 1 year Limited warranty - 1 year Limited warranty - 1 year Limited warranty - 1 year Limited warranty - 1 year
Designed For                    
Designed For 3rd Party Call Controllers and Cisco Small Business Pro Unified Communications 320 and 500 3rd Party Call Controllers 3rd Party Call Controllers and Cisco Small Business Pro Unified Communications 320 and 500 3rd Party Call Controllers and Cisco Small Business Pro Unified Communications 320 and 500 3rd Party Call Controllers and Cisco Small Business Pro Unified Communications 320 and 500 3rd Party Call Controllers and Cisco Small Business Pro Unified Communications 320 and 500 3rd Party Call Controllers and Cisco Small Business Pro Unified Communications 320 and 500 3rd Party Call Controllers and Cisco Small Business Pro Unified Communications 320 and 500 3rd Party Call Controllers and Cisco Small Business Pro Unified Communications 320 and 500 3rd Party Call Controllers and Cisco Small Business Pro Unified Communications 320 and 500