Cisco Small Business IP Phones

Problems making or answering a second call is caused by factors such as an inactive second call service and incorrectly set-up recall selection. Check with your landline service provider to activate the second call service. If it still didn't work, follow the steps below.?

Answering a Second Landline Incoming Call?

Step 1:
When there is an incoming call from another line while you are on the first call, you will hear a call waiting tone.??

Step 2:
To pickup the incoming call, select Call. The first call will be put on hold.

Step 3:
You can press the Call key to switch between calls.??

Step 4:
Press the Power/End Call key to end the current call.?

Making a Second Landline Call?

This applies only if you have subscribed to this service from your telephone provider. To make a second landline call, follow the steps below.?

Step 1:
Press the Call key then dial the number you want.?

Step 2:
Press the Call key to shift between calls.??

Step 3:
Press the Power/End Call key to end the current call.?

Setting the Recall Duration?

Step 1:
Select Menu.?

Step 2:
Scroll to Settings then press Select.?

Step 3:
Scroll to Advanced then press Select.?

Step 4:
Scroll to Landline then press Select.?

Step 5:
Select Recall then press Select.?

Step 6:
Scroll to the new setting then press OK. The new setting is now saved.

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