WebEx Case Study: Heidelberger Druckmaschinen AG
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Next Steps:
Manufacturer Transforms Customer Support
Challenge:
Provide rapid, effective technical support to large, global customer base.
Solutions:
Cisco WebEx support capabilities allow company to remotely resolve technical issues, significantly reducing travel.
Results:
- Reduced need for onsite support, with most requests resolved remotely
- Provided faster, more effective technical support to customers worldwide
- Improved onsite support through pre-diagnosis of issues
With WebEx solutions, customers and technicians can communicate across platforms without limitations or losses in performance...- Klaus Schelble, head of service, Heidelberger Druckmaschinen AG