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What You Will Learn
• A Cisco Validated Design provides the technologies you need to bring mobile devices onboard (personal or company provided), consistently enforce access policies for security, deliver collaboration applications to mobile users on their personal devices, provide an excellent user experience, and simplify support.
• You select the modules you need for the current business need, and later add modules to support new use cases.
• Cisco provides end-to-end support of the solution.
Challenge
• Enforce corporate access policies on any device
• Know who and what devices are on the network
• Minimize the IT resources needed to bring new personal devices onto the network
• Deliver a user experience that is like the wired experience, especially with latency-sensitive applications such as voice and video
• Mitigate security and privacy risks such as malware and loss of intellectual property
Business Benefits: Beyond Allowing Tablets on the Network
• Allow employees and guests to connect to the network using personal devices: This is the most basic use case.
• Adopt new business processes that increase agility: For example, instead of sending highly trained inspectors to the field, dispatch entry-level employees to capture video on tablets to share with the experts. Or allow manufacturing engineers in a central location to view video of assembly-line problems to accelerate remediation, minimizing lost time.
• Increase productivity: When employees know the wireless experience is equivalent to the wired experience in their office, they spend less time walking back and forth. For instance, mobile clinicians can respond more quickly if they can securely access medical records and test results from anywhere in the hospital, the restaurant down the block, or even home. You can help employees get answers and make decisions more quickly by providing Cisco collaboration tools such as the Cisco Jabber™ and Cisco WebEx® applications, which you can install on devices or access in the cloud.
• Attract and retain talent: In a 2012 survey of government employees by Forrester, 52 percent said that using their own devices for work increased job satisfaction. And 44 percent indicated they would be more likely to work for an employer that allowed them to bring their own device to work.
• Reduce costs: Many employees are willing to assume some or all of the hardware costs and service fees for personal devices in exchange for the freedom to work their way. After encouraging the BYOD trend for just one department, the state of Delaware reduced the expenses associated with smartphones by 45 percent-and reduced overall department wireless costs by 15 percent.
• Simplify operations: Consolidating to one network, one policy, and one management environment-the Cisco Unified Access approach-decreases overhead and IT complexity. Automatic registration of new devices and integrated management tools minimize operational costs and accelerate troubleshooting.
• Mitigate risk: Validated designs and end-to-end service and support can help you introduce your BYOD program more quickly and avoid the time, costs, and risks of integration efforts.
• Foster innovation: A tested, end-to-end solution lets you focus on strategic programs instead of solving technology problems.
• Protect the network and information: Secure your data, applications, and systems by automating policy enforcement across the entire organization.
Figure 1. Take a Comprehensive Approach to BYOD to Maximize Business Value
Cisco BYOD Smart Solution: A Flexible, Modular Approach
• Core infrastructure: Cisco wired and wireless network infrastructure reliably delivers the workspace to all devices, whether personal or corporate-owned. Employees enjoy the same experience using any device and connection method. And Cisco Prime™ Infrastructure management software accelerates troubleshooting by giving your IT team a single view into wired and wireless networks.
• Policy management: The Cisco Identity Services Engine (ISE) consistently applies your organization's access policies based on the employee's identity, and the device. It automatically registers personal devices the first time they attempt to connect, saving time for your IT team. And Cisco ISE provides system-wide visibility, showing who and what devices are on the wired, wireless, and VPN networks.
• Secure mobility: With the Cisco AnyConnect® Secure Mobility Solution and Cisco Adaptive Security Appliance (ASA), employees can securely access applications and data over 3G and 4G networks, Wi-Fi, and wired networks.
• Workspace management: The Cisco BYOD Smart Solution integrates with a variety of third-party tools for mobile device management (MDM) and mobile application management (MAM). Use these tools to establish policies such as encrypted storage or personal identification number (PIN)-lock requirements, track device location, remotely wipe devices, and disable features such as cameras and audio recorders.
• Workspace productivity applications: Enterprise-class applications such as the Cisco Jabber and Cisco WebEx applications on personal devices enable employees to collaborate from anywhere, helping accelerate decision making and increase productivity.
Table 1. Cisco BYOD Smart Solution Framework
Table 2. Flexible Deployment Model Supports Multiple Use Cases
Comprehensive Services and Support
• Architecture strategy workshop: Identify objectives, education requirements, and use cases to guide your strategy.
• Architecture assessment: Assess the strengths and weaknesses of your current architecture to support a unified workspace.
• Architecture design: Develop a detailed design, pilot, and implementation plan that addresses wireless, collaboration, security, network, and data center requirements.
• Optimization: Help ensure that authorized users can access applications from anywhere, on any device, by enhancing network availability, security, and operational efficiency.
• End-to-end support: Technical services provide solution support across all layers with Cisco SMARTnet® Service, and preempting potential problems, quickly resolving problems that do arise, and simplifying network management and support.
A Day in the Life of a Sales Manager
• Checking to make sure the tablet complies with his or her company policies and has not been altered in a way that could introduce security risks
• Provisioning collaboration applications
• Helping to prevent data loss if the device is lost and stolen: Techniques include setting up the device to lock if someone repeatedly enters an incorrect password; encrypting data stored on the device; and enabling the IT team to remotely wipe the device of all data.
Onboarding and Securing Network Access
Workspace Delivery
Secure Mobility Throughout the Day
Collaboration
End of Life
Why Cisco?
• Best-in-class technology in each layer: The comprehensive Cisco BYOD Smart Solution includes core infrastructure, policy management, secure mobility, workspace management, and workspace productivity applications. Gartner places each of these Cisco technologies in its Magic Quadrant, indicating leadership in both vision and execution.
• Comprehensive view of the workspace: With a Cisco solution, you can mix native applications, such as the Cisco WebEx Meetings or Cisco WebEx Social client software on the tablet, with virtual applications that live in the data center. Native and virtual applications can share solution components, lowering total cost of ownership (TCO) and protecting your investment as you continue virtualizing your application environment.
• Validated design with end-to-end support: All solution components have been validated to work together so that you can provide the high quality of experience that leads to high adoption. Validated designs reduce risk and accelerate deployment, and end-to-end support speeds time to resolution and avoids the inconvenience of calling multiple vendors.
• Third-party integration: Cisco validates third-party solutions included in the solution framework and provides end-to-end support.
• Comprehensive services: Your Cisco partner has the experience to plan, build, and manage the solution.
• Consistent experience with any connection method: Whether your users connect at work, from home, or when mobile, and over a wired, wireless, or VPN network, Cisco BYOD Smart Solution enforces the same policies. Consistent policy enforcement helps increase adoption and reduce security risk.
• Simplified IT: The Cisco BYOD Smart Solution simplifies IT by allowing you to consolidate to one network, one policy, and one management interface.
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