Cisco® Network Admission Control (NAC) solutions including NAC Appliance Manager, NAC Appliance Server, and NAC Guest Server have many loyal customers who wish to stay with their current solution for the foreseeable future. However, their hardware either is no longer supported or is included in an end of life plan.
The NAC hardware upgrade program assists customers wishing to migrate to current hardware, software, and SMARTnet support. This includes the following NAC Appliance series: NAC-3140, NAC-3310, NAC-3315, NAC-3350, NAC-3355, NAC-3390, and NAC-3395.
Program Offer
Cisco is offering its customers:
• Appliances for the purpose of migration on a one-to-one basis according to the following table:
Table 1. Cisco Secure Network Servers
Existing Appliance
New Appliance PID
Description
3140* (up to 500 devices)
SNS-3415-M-NAC-K9
Cisco Secure Network Server 3415
3310
SNS-3415-M-NAC-K9
Cisco Secure Network Server 3415
3315
SNS-3415-M-NAC-K9
Cisco Secure Network Server 3415
3350
SNS-3495-M-NAC-K9
Cisco Secure Network Server 3495
3355
SNS-3495-M-NAC-K9
Cisco Secure Network Server 3495
3390
SNS-3495-M-NAC-K9
Cisco Secure Network Server 3495
3395
SNS-3495-M-NAC-K9
Cisco Secure Network Server 3495
* 3140 customers must be on software version 4.1 or greater to participate in the program.
• The ability to place the new appliances under a SMARTnet contract
• The ability to upgrade to the latest software revision beyond the installed revision provided the new appliances are under SMARTnet
• Option to migrate NAC Appliance software to Cisco Identity Service Engine software without hardware replacement
This offer cannot be combined with any other offer.
Migration Plan
• Customers are able to order migration products (as detailed in the Migration Offer Details section)
• SMARTnet for these products is not discounted i.e. SMARTnet is offered at the same price as the non-migration products
• These appliances will have the software pre-loaded as per the Migration Plan Detail section
• Customers will retire existing appliances since they will no longer be licensed once the license is re-hosted
Migration Offer Details
When ordering a NAC Appliance Server, NAC Appliance Manager, or NAC Guest Server, select one item from each of the hardware and software steps. For a failover (redundant) NAC Server or NAC Manager pair, order twice as many Cisco Secure Network Servers.
Step 1 - Hardware
Select one of the following appliances from Table 2 that corresponds to the existing appliance in Table 1:
Table 2. Cisco Secure Network Servers
Product Part Number
Description
SNS-3415-M-NAC-K9
Cisco Secure Network Server 3415
SNS-3495-M-NAC-K9
Cisco Secure Network Server 3495
Step 2 - Software
Select one of the following software packages in Table 3 that corresponds to the hardware in Table 2:
Table 3. Cisco NAC Server Software
Product Part Number
Description
Hardware Required
SNS-NACS-K9
Cisco NAC Server Software
SNS-3415-K9 or SNS-3495-K9
SNS-NACM-K9
Cisco NAC Manager
SNS-3415-K9 or SNS-3495-K9
NACG-2.1.0-3415-K9
Cisco NAC Guest Server version 2.1
SNS-3415-K9
Cisco SMARTnet® Support
Table 4 lists the SMARTnet service options and orderable part numbers available for Cisco Secure Network Servers.
Table 4. Cisco Secure Network Server Support Part Numbers
Product Part Number
SMARTnet Part Number
Description
SNS-3415-M-NAC-K9
CON-SNT-SNS-3415
Cisco SMARTnet support for SNS-3415-K9 - 8x5 Next Business Day
SNS-3495-M-NAC-K9
CON-SNT-SNS-3495
Cisco SMARTnet support for SNS-3495-K9 - 8x5 Next Business Day
Other levels of SMARTnet support are available. Support for Cisco NAC Appliance Servers and Cisco NAC Appliance Managers is sold separately. All support licenses will be in effect for one year from the purchase date. Service contract and licensing support information is available at http://www.cisco.com/en/US/docs/security/nac/appliance/support_guide/license.html.
Q&A
Q. What is the difference between the various Cisco Secure Network Server models?
Q. Do the software features vary between the different Cisco Secure Network Server models (e.g., 3415 or 3495)?
A. No. The only difference is the number of users or the server count allowed by the license.
Q. Can I order the larger 3495 server when the customer is entitled to order the 3415 server?
A. No, Cisco is not supporting SNS-3415-K9 configurations on the SNS-3495-K9.
Q. What happens if I wrongly order either SNS-3415-M-NAC-K9 or SNS-3495-M-NAC-K9 and find out the customer does not have a corresponding license?
A. The servers will need to be returned to Cisco and a new order for the correct product will need to be placed.
Q. What happens if my customer has 3140 appliances and is not running software version 4.1 or greater?
A. Cisco is trying to be inclusive with this program but 3140 appliances with older software are just too old to participate in the program and no offer can be extended.
Q. If a customer wants to convert NAC Profiler appliances to NAC Appliance Manager, NAC Appliance Server, or NAC Guest Server, can I use this hardware migration program?
A. No, this program leverages existing NAC Appliance and Guest Server licenses. NAC Profiler has different licensing and is therefore not eligible for this program.
Q. If a customer migrates from their older NAC Appliance to the SNS-3415 or SNS-3495, can they upgrade to Identity Services Engine (ISE) at a later time?
A. In addition to NAC Appliance and NAC Guest Server, the Cisco SNS Series appliances also support ISE. Therefore, if a customer migrates from an older NAC Appliance to the SNS-3415 or SNS-3495, they will be able to migrate to ISE software in the future on the same SNS hardware appliances.
Q. Can the customer order five SNS-3415-M-NAC-K9 appliances when they only have four NAC-3310 appliances?
A. Since the customer will be re-hosting the licenses from existing appliances, ordering an additional appliance through the migration program will not be helpful since the customer will not be able to transfer a license to the last appliance.
Q. How can the customer transfer their licenses from their existing appliances over to the new appliances?
