Cisco announces the end-of-sale and end-of life dates for the Cisco TelePresence System 3000 and Cisco TelePresence System 3200. The last day to order the affected product(s) is April 20, 2010. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.
Table 1. End-of-Life Milestones and Dates for the Cisco TelePresence System 3000 and Cisco TelePresence System 3200
Milestone
Definition
Date
End-of-Sale Date
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
April 20, 2010
Last Ship Date:
HW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
June 22, 2010
End of Routine Failure Analysis Date:
HW
The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect.
September 6, 2011
End of New Service Attachment Date:
HW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
September 6, 2011
End of Service Contract Renewal Date:
HW
The last date to extend or renew a service contract for the product.
December 2, 2014
Last Date of Support:
HW
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
September 30, 2015
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
End-of-Sale Product Part Number
Product Description
Replacement Product Part Number
Replacement Product Description
Additional Information
CTS-3000
TelePresence 3000 System
CTS-3010
Cisco TelePresence Systems 3010 endpoint
--
CTS-3000-10PK
CTS-3000 10 Unit Package - Must order 10 to qualify
There is currently no replacement product available for this product.
CTS-3000-5PK
CTS-3000 5 Unit Package - Must order 5 to qualify
There is currently no replacement product available for this product.
CTS-3200
TelePresence 3200 System
CTS-3210
Cisco TelePresence Systems 3210 endpoint
--
CTS-ATP-3000
ATP discounted CTS-3000
CTS-ATP-3010
ATP discounted CTS-3010
--
CTS-ATP-3200
ATP discounted CTS-3200
CTS-ATP-3210
ATP discounted CTS-3210
--
CTS-PRJTR-GEN1
TelePresence Data Projector
There is currently no replacement product available for this product.
CTS-PRJTR-GEN1=
TelePresence Data Projector
There is currently no replacement product available for this product.
CTS-PRJTR-GEN2
Z700/Gen2 proj for WW
There is currently no replacement product available for this product.
CTS-PRJTR-GEN2-CH
Z700 Projector for China
There is currently no replacement product available for this product.
CTS-PRJTR-GEN2-CH=
Z700 Projector for China
There is currently no replacement product available for this product.
CTS-PRJTR-GEN2=
Z700/Gen2 proj for WW
There is currently no replacement product available for this product.
Customers can use the Cisco Technology Migration Program (TMP) to trade-in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/pr11/incentive/tmp/index.html.
Customers may be able to continue to purchase the Cisco TelePresence System 3000 and Cisco TelePresence System 3200 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to:www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End of Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
