Cisco announces the end-of-sale and end-of-life dates for the Cisco TelePresence Software v1.0 - v1.7. The last day to order the affected product(s) is November 30, 2012. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.
Table 1. End-of-Life Milestones and Dates for the Cisco TelePresence Software v1.0 - v1.7
Milestone
Definition
Date
End-of-Life Announcement Date
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.
June 1, 2012
End-of-Sale Date
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
November 30, 2012
Last Ship Date:
App. SW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
February 28, 2013
End of SW Maintenance Releases Date:
App. SW
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
November 30, 2013
End of New Service Attachment Date:
App. SW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
November 30, 2013
End of Service Contract Renewal Date:
App. SW
The last date to extend or renew a service contract for the product.
February 26, 2015
Last Date of Support:
App. SW
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.
November 30, 2015
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
End-of-Sale Product Part Number
Product Description
Replacement Product Part Number
Replacement Product Description
Additional Information
CTS-EP-SW-V1.2-K9
CTS CODEC Software Version 1.2
Cisco TelePresence Software v 1.9 or higher
-
-
CTS-EP-SW-V1.3-K9
TelePresence Codec Software Version 1.3
Cisco TelePresence Software v 1.9 or higher
-
-
CTS-EP-SW-V1.4-K9
TelePresence Endpoint Software version 1.4
Cisco TelePresence Software v 1.9 or higher
-
-
CTS-EP-SW-V1.5-K9
TelePresence Endpoint Software version 1.5
Cisco TelePresence Software v 1.9 or higher
-
-
CTS-EP-SW-V1.5-K9=
TelePresence Endpoint Software version 1.5
Cisco TelePresence Software v 1.9 or higher
-
-
CTS-EP-SW-V1.6-K9
TelePresence Endpoint Software version 1.6
Cisco TelePresence Software v 1.9 or higher
-
-
CTS-EP-SW-V1.6-K9=
TelePresence Endpoint Software version 1.6
Cisco TelePresence Software v 1.9 or higher
-
-
CTS-EP-SW-V1.7-K9
TelePresence Endpoint Software version 1.7
Cisco TelePresence Software v 1.9 or higher
-
-
CTS-EP-SW-V1.7MK9
TelePresence Endpoint Software version 1.7 for Multi Screen
Cisco TelePresence Software v 1.9 or higher
-
-
CTS-EP-SW-V1.7MK9=
TelePresence Endpoint Software version 1.7 for Multi Screen
Cisco TelePresence Software v 1.9 or higher
-
-
CTS-EP-SW-V1.7SK9
TelePresence Endpoint Software version 1.7 for Single Screen, noting that the OSCAR mapping changed to the 1.7.4 CTS image
Cisco TelePresence Software v 1.9 or higher
-
-
CTS-EP-SW-V1.7SK9=
TelePresence Endpoint Software version 1.7 for Single Screen
Cisco TelePresence Software v 1.9 or higher
-
-
Product Migration Options
This end-of-sale bulletin covers Cisco TelePresence Software v1.0 through v1.7. Software v1.0 and v1.1 of the Cisco TelePresence Endpoint Software did not have formal part numbers but are also included within the scope of this end-of-sale bulletin. Customers are encouraged to upgrade to the current version of the Cisco TelePresence Endpoint Software to receive support, fixes, and the latest functionality. The latest version of the TelePresence Endpoint Software is freely available for download from http://www.cisco.com/cisco/software/navigator.html?mdfid=280789323&catid=280789323 for customers with current support contracts.
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.
Customers may be able to continue to purchase the Cisco TelePresence Software v1.0 - v1.7 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.
