Cisco announces the end-of-sale and end-of-life dates for the Cisco Service Control Software 3.5.x. and 3.6.x. The last day to order the affected product(s) is October 16, 2013. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.
Table 1. End-of-Life Milestones and Dates for the Cisco Service Control Software 3.5.x and 3.6.x
Milestone
Definition
Date
End-of-Life
Announcement Date
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.
October 16, 2013
End-of-Sale Date
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
October 16, 2013
Last Ship Date
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
October 16, 2013
End of SW Maintenance Releases Date
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
December 16, 2014
End of Vulnerability/Security Support
The last date that Cisco Engineering may release bug fixes for Vulnerability or Security issues for Release 3.5.x and 3.6.x. After this date, bug fixes for Vulnerability or Security issues identified in Release 3.5.x and 3.6.x may be provided through later supported software releases.
December 16, 2014
End of Vulnerability/Security Support through migration
The last date that Cisco Engineering may release bug fixes for Vulnerability or Security issues found on Release 3.5.x and 3.6.x through later supported software releases.
December 16, 2014
End of New Service Attachment Date
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
December 16, 2014
End of Service Contract Renewal Date:
App. SW
The last date to extend or renew a service contract for the product.
March 16, 2015
Last Date of Support
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
December 16, 2016
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
End-of-Sale Product Part Number
Product Description
Replacement Product Part Number
Cisco Service Control Operating System Software 3.5.x and 3.6.x
The listed Cisco Service Control OS Software Release version is a representation of releases derived from Release 3.5.x and 3.6.x. All releases and rebuilds are included in this end-of-sale and end-of-life announcement.
Cisco Service Control OS Software 4.0.x
Cisco Service Control Application for Broadband 3.5.x and 3.6.x
The listed Cisco Service Control Application for Broadband Release version is a representation of releases derived from Release 3.5.x. and 3.6.x All releases and rebuilds are included in this end-of-sale and end-of-life announcement.
Cisco Service Control Application for Broadband 4.0.x
Cisco Service Control Collection Manager 3.5.x and 3.6.x
The listed Cisco Service Control Collection Manager Release version is a representation of releases derived from Release 3.5.x and 3.6.x. All releases and rebuilds are included in this end-of-sale and end-of-life announcement.
Cisco Service Control Collection Manager 4.0.x
Cisco Service Control Subscriber Manager 3.5.x and 3.6.x
The listed Cisco Service Control Subscriber Manager Release version is a representation of releases derived from Release 3.5.x and 3.6.x. All releases and rebuilds are included in this end-of-sale and end-of-life announcement.
Cisco Service Control Subscriber Manager 4.0.x
Insight V1 (1.x.x) and V2 (2.x.x)
The listed Cisco Insight Release version is a representation of releases derived from Release 1.x.x and 2.x.x. All releases and rebuilds are included in this
end-of-sale and end-of-life announcement
Cisco Insight 4.0.0
Product Migration Options
Customers are encouraged to migrate to the Cisco Service Control OS and Application software version 4.0.x. Customers cannot directly upgrade from 3.5.x / 3.6.x to 4.0.x. This will need to follow interim upgrade steps and so Customers are requested to refer upgrade document or contact your local account representative.
Please refer compatibility matrix providing compatibility information for various components of the Service Control Software solution.
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
