Cisco Customer Contact solutions provide a robust set of computer telephony integration (CTI) development tools and resources to help customers integrate business applications with telephony resources in order to provide a complete end-to-end solution for customers' contact center needs.
Customers utilize Cisco's CTI tools to develop customized Contact Center applications with the aid of professional services and system integration partnerships with IBM Global Services, CAP Gemini Ernst & Young, HP, Compaq, KPMG, and others.
Brochures (6)
Find details about hardware devices, software applications, and specialized components that relate to your networking solution.
Relevant Services
Provides details about the programs Cisco offers to deal with the use and maintenance of your networking solution.
Relevant Solutions
Blue Pumpkin ICM/IPCC Enterprise Technical Integration Brief
(PDF - 95 KB)
CallCenter Technology Data Sheet (PDF - 290 KB)
Concerto and Cisco IPCC Enterprise Technical Integration Brief
Melita Conversations and Cisco ICM/IPCC Enterprise Tech Brief
NICE and Cisco IPCC Enterprise Technical Integration Brief (PDF - 84 KB)
Verint Systems and Cisco IPCC Enterprise Technical Integration Brief (PDF - 100 KB)
Relevant Products (PDF - 95 KB)CallCenter Technology Data Sheet
(PDF - 290 KB)Concerto and Cisco IPCC Enterprise Technical Integration Brief
Melita Conversations and Cisco ICM/IPCC Enterprise Tech Brief
NICE and Cisco IPCC Enterprise Technical Integration Brief
(PDF - 84 KB)Verint Systems and Cisco IPCC Enterprise Technical Integration Brief
(PDF - 100 KB)Find details about hardware devices, software applications, and specialized components that relate to your networking solution.
Relevant Services
Provides details about the programs Cisco offers to deal with the use and maintenance of your networking solution.
Relevant Solutions