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User Guide for Cisco Unified Messaging with IBM Lotus Sametime Release 1.2(x)
Setting Up Lotus Sametime Connect to Access Voice Messages
Accessing Voice Messages from Lotus Sametime Connect
User Guide for Cisco Unified Messaging with IBM Lotus Sametime Release 1.2(x)
Revised December 15, 2008The Cisco Unified Messaging with IBM Lotus Sametime plug-in lets you view and play Cisco Unity or Cisco Unity Connection voice messages directly from Lotus Sametime Connect.
Voice messages are displayed in the Cisco Voicemail application panel in the main Lotus Sametime Connect window. From there, you can play and delete voice messages, as well as chat with other Sametime users who may have left voice messages for you.
This guide contains the following sections:
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Setting Up Lotus Sametime Connect to Access Voice Messages
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Setting Up Lotus Sametime Connect to Access Voice Messages
Revised December 15, 2008Before accessing voice messages for the first time, you must enter your Cisco Unity or Cisco Unity Connection account information in Lotus Sametime Connect.
To Set Up Lotus Sametime Connect to Access Voice Messages
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Accessing Voice Messages from Lotus Sametime Connect
Revised December 15, 2008In Lotus Sametime Connect, voice messages are listed in the Voicemail panel. In this area, you can review new and saved voice messages, play or delete voice messages, select filters to show all or a subset of your voice messages, and sort the list of voice messages by certain criteria.
The status bar at the bottom of the Voicemail panel indicates whether you are successfully connected to access your voice messages. Any error messages appear as hypertext links, which you can click to show information about the errors and how to resolve them.
Checking Voice Messages
Revised December 15, 2008In the message list, new voice messages are shown in bold text with the New Message icon; heard messages are in regular text with the Read Message icon.
The Name column identifies the sender with either the name of a Sametime contact or a phone number if the message was left by someone who is not in your Contacts list. If the sender is a Sametime contact, you see the availability status of the contact and can initiate a Sametime chat.
The message list also shows the date and time that you received the message.
You can click column headings to sort messages by message status, by contact availability, by contact name, and by date and time. You can filter the message list to show all messages, heard messages, unheard messages, and deleted messages by clicking the applicable option in the Show list.
Right-click a message to display a menu of Lotus Sametime Connect and voicemail actions. Actions vary depending on the voice message status (heard, unheard, or deleted) and whether the sender is a Sametime contact or unknown.
Tip
Playing Voice Messages
Revised December 15, 2008You can play voice messages in the following ways:
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In the Voicemail Player that appears, you can manage message playback.
If the message sender is a Sametime contact, you can right-click the name in the Voicemail Player to display a menu of Lotus Sametime Connect commands.
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Deleting Voice Messages
Revised December 15, 2008You can delete voice messages in the following ways:
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Deleted voice messages are moved to the Deleted Messages list. (In the Show list, click Deleted to display these messages.) You can restore any messages that have been marked for deletion by right-clicking them, then selecting Undelete Voicemail from the menu.
Deleted messages are not removed until you permanently delete them. To permanently delete all deleted voice messages, right-click any message, then select Purge Deleted Voicemail from the menu.
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