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Table Of Contents
Release Notes for Cisco Unified Messaging Gateway Release 8.0
Hardware Supported by Cisco UMG Release 8.0
Network Modules Supported by Cisco UMG Release 8.0
Hardware SKUs for Cisco UMG Release 8.0
Software SKUs for Cisco UMG Release 8.0
Feature Licenses for Cisco UMG Release 8.0
File Packages for Cisco UMG Release 8.0.x
Software Compatibility for Cisco UMG Release 8.0 SRSV-UMG Licenses
Software Compatibility for Cisco UMG 8.0 VPIM Licenses
Determining the Software Version
New Hardware Supported in Cisco UMG 8.0.2
Resolved Caveats for Cisco UMG Release 8.0.2
Open Caveats for Cisco UMG Release 8.0.1 and 8.0.2
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco Unified Messaging Gateway Release 8.0
Last updated: November 11, 2010
These release notes support Cisco Unified Messaging Gateway (Cisco UMG) Release 8.0. Table 1 describes the history of this release.
Table 1 Cisco UMG Release History
8.0.1
April 12, 2010
8.0.2
September 7, 2010
Note
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These Release Notes contain the following sections:
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System Requirements
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Hardware Supported by Cisco UMG Release 8.0
Table 2 lists supported platforms and the minimum Cisco IOS software release required to support Cisco UMG Release 8.0.
Table 2 Cisco UMG Release 8.0: Supported Platforms and Minimum Cisco IOS Release Required
Cisco 2811
Cisco 2821
Cisco 285112.2(24)T
12.2(24)T
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—
Cisco 2911
Cisco 2921
Cisco 295115.0(1)M2
15.0(1)M2
15.0(1)M
15.0(1)M
Cisco 3825
Cisco 384512.2(24)T
12.2(24)T
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—
Cisco 3925
Cisco 394515.0(1)M2
15.0(1)M2
15.0(1)M
15.0(1)M
Cisco 3925E
Cisco 3945E15.0(1)M2
15.0(1)M2
15.1(1)T
15.1(1)T
1 Supported beginning with Cisco UMG version 8.0.2.
2 The NME-UMG and NME-UMG-EC are supported on the Cisco 29xx and 39xx platforms using the SM-NM-ADAPTR.
Network Modules Supported by Cisco UMG Release 8.0
Table 3 lists the network modules and their respective capacities.
A system of 20 Cisco UMGs comprises both primary and secondary messaging gateways; therefore such a system supports 500,000 subscribers instead of 1,000,000.
Caution
Hardware SKUs for Cisco UMG Release 8.0
Table 4 shows the hardware SKUs for Cisco UMG Release 8.0.
Software SKUs for Cisco UMG Release 8.0
Table 5 shows the software SKUs for Cisco UMG Release 8.0.
Table 5 Cisco UMG Release 8.0: Software SKUs
SUMG-NME-80-K9
Cisco Unified Messaging Gateway NME Software Release 8.0
SUMG-NME-EC-80-K9
Cisco Unified Messaging Gateway NME-UMG-EC Software Release 8.0
SUMG-SM7-80-K91
Cisco Unified Messaging Gateway SM SRE 700 Software 8.0 Release
SUMG-SM9-80-K91
Cisco Unified Messaging Gateway SM SRE 900 Software 8.0 Release
1 Supported beginning in Cisco UMG version 8.0.2.
Feature Licenses for Cisco UMG Release 8.0
Cisco UMG 8.0 requires that feature licenses be purchased. Please note the following:
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The Cisco UMG licenses support connecting multiple voicemail systems together for directory services. The licenses allow the Cisco UMG to connect to a maximum number of voicemail systems or nodes. The licenses do not apply to the number of mailboxes or users per node.
The number of nodes supported depends on the Cisco UMG licenses purchased, per Table 6.
Table 6 Cisco UMG Release 8.0: Feature Licenses
FL-SRSV-NODE-25
CUMG-SRSV-NODE
25
250
1000
1000
1000
FL-VPIM-NODE-25
CUMG-VPIM-NODE
25
250
1000
1000
1000
L-FL-SRSV-NODE-251
CUMG-SRSV-NODE
25
250
1000
1000
1000
L-FL-VPIM-NODE-251
CUMG-VPIM-NODE
25
250
1000
1000
1000
1 The "L-" prefix indicates that the license is delivered electronically ("E-delivery").
If you order the Cisco UMG Release 8.0 software and licenses when you order the Cisco UMG hardware modules and routers, the factory installs the software and licenses on the modules for you. No additional key or code is required to enable the license. However, if you order spare licenses after the original hardware purchase, you will get a product activation key (PAK) that can be used to generate a license from http://www/cisco.com/go/license.
File Packages for Cisco UMG Release 8.0.x
Table 7 lists the file packages available in Cisco UMG Release 8.0.x for the NME-UMG and the NME-UMG-EC. Table 8 lists the file packages available in Cisco UMG Release 8.0.x for the SM-SRE-700-K9 and SM-SRE-900-K9 modules, supported beginning with the Cisco UMG 8.0.2 release.
Software Compatibility for Cisco UMG Release 8.0 SRSV-UMG Licenses
Cisco UMG Release 8.0 SRSV-UMG software is compatible with different versions of Cisco Unified Communications Manager, Cisco Unified SRSV-CUE and Cisco Unified Survivable Remote Site Telephony (SRST). Table 9 lists the versions of the software with which Cisco UMG Release 8.0 is compatible.
Note
Table 9 Cisco UMG Release 8.0: Software Compatible with SRSV-UMG
Cisco Unified Communications Manager1
6.1.3, 7.x, 8.0
All Cisco Unified Communications Manager platforms
Cisco Unity Connection
All Cisco Unity Connection platforms
Cisco Unified SRSV-UMG
(this product)8.0.1
8.0.2 and laterNME-UMG, NME-UMG-EC
NME-UMG, NME-UMG-EC,
SM-SRE-700-K9, SM-SRE-900-K9Cisco Unified SRSV-CUE
8.0.1
8.0.2 and laterAIM2-CUE, NME-CUE
AIM2-CUE, NME-CUE,
ISM-SRE-300-K9,
SM-SRE-700-K9, SM-SRE-900-K9Cisco Unified SRST or
Cisco Unified Communications Manager Express-as-SRST7.1, 8.0
ISR, ISR-G2
1 Extension Mobility is not supported for SRSV deployments in Cisco UMG 8.0.
2 In Cisco Unity Connection Release 7.1.3, the system uploads messages that were deleted in Cisco Unified SRSV as new messages. The subscriber must manually log in to his voicemail on Cisco Unity Connection and delete the messages again. In Cisco Unity Connection Release 8.0, the system uploads deleted voicemails as deleted.
3 The auto attendant feature is not supported with Cisco Unity Connection Release 7.1.3, only with Cisco Unity Connection Release 8.0.
Software Compatibility for Cisco UMG 8.0 VPIM Licenses
Cisco UMG 8.0 VPIM software is compatible with different versions of Cisco Unity Express, Cisco Unity, and Avaya Interchange. Table 10 lists the versions of the different endpoints/nodes with which Cisco UMG 8.0 VPIM is compatible.
Determining the Software Version
To determine the software version of Cisco UMG, perform the following steps.
Procedure
Step 1
Step 2
Step 3
Step 4
enable
<router_password>
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service-module integrated-service-engine slot/port session
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service-module sm slot/0 session
Step 5
show software versions
Limitations
This section lists some of the main limitations for Cisco UMG. For additional limitations, see the GUI Administrator Guide for Cisco Unified Messaging Gateway (Cisco UMG) Release 8.0.
CSCtf22534, Provisioning distribution list created in CUC with long extensions fails in SRSV.
Phone extensions and E.164 numbers are limited to 15 digits for all entities, including subscribers and distribution lists.
CSCtf31457, Document lack of support for provisioning distribution list recorded name.
Cisco UMG Release 8.0 does not support pulling recorded names for distribution lists from Cisco Unity Connection and provisioning them on the SRSV-CUE device.
CSCtd90287, Provisioning fails if alias name contains special characters.
For the user ID field, SRSV-CUE devices do not support all the characters that are supported on Cisco Unity Connection. SRSV-CUE devices only support the following characters: alpha-numeric, period [.], dash [-], and underscore [_]. In addition, the user ID cannot start with a number. The user ID can contain numbers, but cannot start with a number.
CSCtd61458, New subscriber PIN is unknown after SRSV provisioning.
Subscribers cannot log in to Cisco Unified SRSV-CUE devices until they set up their voicemail preferences on Cisco Unity Connection.
CSCte01389, Need to handle CUC MD5 hashed PINs.
Cisco Unified SRSV-CUE devices only support PINs in the SHA1 format. If you are upgrading to the Cisco Unified SRSV system from Cisco Unity Connection, ensure that all your subscribers reset their PINs so that they are saved in the SHA1 format.
New Features and Enhancements
This section describes new features and enhancements in Cisco Unified SRSV-CUE 8.0 and is divided into the following sections:
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New Hardware Supported in Cisco UMG 8.0.2
Cisco UMG 8.0.2 supports the following new hardware:
SM-SRE-700-K9
Cisco UMG 8.0.2 adds support for the SM-SRE-700-K9 module. This module is a Services Ready Engine (SRE) module supported on the following router models:
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For more information, see the Cisco SRE Service Module Configuration and Installation Guide.
SM-SRE-900-K9
Cisco UMG 8.0.2 adds support for the SM-SRE-900-K9 module. This module is a Services Ready Engine (SRE) module supported on the following router models:
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For more information, see the Cisco SRE Service Module Configuration and Installation Guide.
Caveats
Caveats describe unexpected behavior in Cisco UMG Release 8.0. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.
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Using the Bug Toolkit
To find the latest Cisco UMG caveat information, go to Bug Toolkit and search, by product, for Cisco Unified Messaging Gateway.
The following information is provided for each caveat:
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Note
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Note that in the Bug Toolkit, the terminology "Cisco Unified Messaging Gateway" refers specifically to VPIM functionality, and "Cisco Survivable Remote Site Voicemail" refers to SRSV functionality.
Step 6
Step 7
Step 8
Step 9
The Bug Toolkit displays a list of caveats that fit your search criteria.
Resolved Caveats for Cisco UMG Release 8.0.2
The following caveats have been resolved in Cisco UMG Release 8.0.1.
CSCtg38930, UMG does not send proper MIME version header for NDR message
Symptom: Cisco Unity Connection cannot deliver NDR message generated by UMG to the subscriber.
Conditions: Cisco Unity Connection running 71.3 ES26 and UMG running 1.0.3 version.
Workaround: None at the moment. Upgrade UMG to a version that has fix for this defect.
CSCtg92093, UMG needs to translate sender's header field to match VPIM location
Symptom: Cisco Unity Connection cannot deliver NDR messages generated by CUE endpoints which are routed via UMG, and moves them to a bad mailbox folder.
Conditions: Cisco Unity Connection running 71.3 ES26 and UMG running 1.0.3 version.
Workaround: Currently there is no workaround. Need to upgrade UMG to a version that has the fix for this defect.
CSCth51222, UMG - unable to activate evaluation license, Session Closed
Symptom: It is not possible to activate the evaluation license on UMG software version 8.0(1). When attempting to activate the license using the license activate command, all that appears is "Session Closed". For example:
router-umg# license activate vpim nodes 100Session closedrouter-umg#Conditions: This was seen on a fresh install of UMG 8.0(1) on an NME-UMG.
Workaround: Install a permanent license.
Open Caveats for Cisco UMG Release 8.0.1 and 8.0.2
See the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl for the current open caveats.
Additional References
Table 11 lists the related documentation available for Cisco UMG Release 8.0. All Cisco UMG documentation can be found at http://www.cisco.com/en/US/products/ps8605/tsd_products_support_series_home.html.
Table 11 Cisco UMG Release 8.0: Documentation
Release Notes for Cisco UMG Release 8.0 (this document)
Contains system requirements and caveats for the Cisco Unified SRSV-UMG component.
Contains system requirements and caveats for the Cisco Unified SRSV-CUE component.
Describes how to install the Cisco UMG Release 8.0 software, including licenses.
Contains administrator information, such as maintenance and troubleshooting, for tasks that are performed from the GUI. Includes the online help.
Contains administrator information, such as maintenance and troubleshooting, for tasks that are performed from the CLI.
Contains descriptions of all the Cisco UMG Release 8.0-specific CLI commands. Does not include Cisco Unity Express commands.
Installation and Administration Guide for Cisco Unified SRSV-CUE Release 8.0
Contains installation, administration, maintenance, troubleshooting, and CLI information for the Cisco Unified SRSV-CUE component.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
DISCLAIMER FOR RECORDING A CONVERSATION
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS.
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