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Table Of Contents
Release Notes for Cisco Unified Presence Release 7.0
Installation and Upgrade Notes
Supported Upgrade Paths to Cisco Unified Presence Release 7.0(x)
The Latest Software Upgrades for Cisco Unified Presence on Cisco.com
Accessing the Upgrade File for Cisco Unified Presence Release 7.0(1) to 7.0(2)
Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(3)
Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(4)
Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(5)
Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(6)
Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(7)
Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(8)
Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(9)
Additional Installation and Upgrade Considerations
Backing Up Data on an Unsupported Cisco Unified Presence 1.0(3) Server Upgraded to 7.0(4)
Migrating Data To a Cisco Unified Presence 7.0(4) Server Installed on New Hardware
Verifying System Configuration
Upgrade Consideration for Multi-Node Feature
About Cisco Unified Presence Release 7.0(1)
Support Status for Cisco Unified Presence Interface
Support Status for Transport Layer Security (TLS) in SIP Trunk
About Cisco Unified Presence Release 7.0(2)
Support for Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator
Active-Standby High Availability Support
About Cisco Unified Presence Release 7.0(3)
Support for Integration with Cisco WebEx Meeting Center
Simplification of Microsoft Exchange Certificate Configuration
Support for Microsoft Exchange Integration with Windows 2008
Support for Redundancy in Interdomain Federation
Support for Email Address in Interdomain Federation
About Cisco Unified Presence Release 7.0(4)
Upgrade Process Takes Longer to Complete
Upgrade to Operating System and Tomcat Web Server Versions
Cisco Adaptive Security Appliance Version 8.2 Required for Federation Integration
Update to the Microsoft Office Communicator Call Control Feature
Creating a Customized Log-on Message
Server-Side Failback for Cisco Unified Personal Communicator Clients
Changes and Additions to the Command Line Interface Commands
Multi-Device Remote Call Control (RCC) Available as an Application Plug-in
About Cisco Unified Presence Release 7.0(5)
Cisco Unified Presence Evaluation Mode
Support for Clustering over WAN Deployment
Support for Microsoft Office Communications Server 2007 Release 2
Support for Microsoft ADAM Directory Service
Support for Multilingual Calendaring Integration
About Cisco Unified Presence Release 7.0(6)
Enhanced Wildcard Usage in Static Route Configuration
About Cisco Unified Presence Release 7.0(9)
Support for Cisco Unified Customer Voice Portal (CVP)
About Cisco Unified Presence Release 7.0(1)
Availability Status of Users Does Not Display after Change to Proxy Domain
Recommendations for ASA in Interdomain Federation
CTI Gateway Authentication against Cisco Unified Communications Manager is Case-Sensitive
Restarting the Tomcat Web Server to Complete Certificate Exchange
Known Issues with Cisco IP Phone Messenger
Client Config Interface is Incompatible with Latest Axis Library
Unknown Service Status if Admin Password Field Contains the "@" Character
Cisco Unified Presence Does Not Support Multiple Logins to Microsoft Office Communicator (MOC)
About Cisco Unified Presence Release 7.0(3)
Image Extensions Can Cause Install Problems with Patch File Download
Expiry of Receive-As Account Password Prompts Error Message
Mailbox Store and Client Access Server Recommendation
SSL Connection Failure between Cisco Unified Presence Server and Exchange 2003 Server
About Cisco Unified Presence Release 7.0(4)
Outlook Presence Gateway Page Does Not Update
Verify SIP-TLS Conversion Parameter is Enabled for Federation Integration
Meeting Notification is Not Working in Cisco IP Phone Messenger
Creating a Custom Certificate for Access Edge Using an Enterprise Certificate Authority
Update to Configuring the Certificate on Cisco Adaptive Security Appliance using Manual Enrollment
About Cisco Unified Presence Release 7.0(5)
Call Forwarding Status Not Updated on Microsoft Office Communicator Interface
Cisco Unified Communications Manager Locale Installer for Cisco Unified Presence Release 7.0(5)
Inconsistent Behavior with Cisco Unified Presence Evaluation License
About Cisco Unified Presence Release 7.0(6)
Device Partition Information Does Not Display in MOC-RCC Drop-Down List
About Cisco Unified Presence Release 7.0(7)
About Cisco Unified Presence Release 7.0(8)
Slow Response from IDS Database Cause Cisco Unified Personal Communicator Sign In to Fail
Exchange Certificate Validation Issue in Cisco Unified Presence Administration
Proxy Profile Configuration in Cisco Unified Presence Release 7.0(8)
About Cisco Unified Presence Release 7.0(9)
Unlocking a User Account on Cisco Unified Presence
IPSec Security Password Mismatch
HP SCSI Hard Drive Firmware Update
Cisco Unified Presence Release 7.0(2)
Cisco Unified Presence Release 7.0(3)
Cisco Unified Presence Release 7.0(4)
Cisco Unified Presence Release 7.0(5)
Cisco Unified Presence Release 7.0(6)
Cisco Unified Presence Release 7.0(7)
Cisco Unified Presence Release 7.0(8)
Cisco Unified Presence Release 7.0(9)
Cisco Unified Presence Release 7.0(2)
Configuration and Maintenance Guide for Cisco Unified Presence
Deployment Guide for Cisco Unified Presence
Cisco Unified Presence Release 7.0(3)
Configuration and Maintenance Guide for Cisco Unified Presence
Deployment Guide for Cisco Unified Presence
Installation and Upgrade Guide for Cisco Unified Presence
Integration Guide for Configuring Cisco Unified Presence with Microsoft Exchange Server
Integration Guide for Configuring Cisco Unified Presence with Microsoft OCS for MOC Call Control
User Guide for Cisco IP Phone Messenger and Cisco Unified Presence Release 7.0
Integration Guide for Configuring Cisco Unified Presence for Interdomain Federation
Cisco Unified Presence Release 7.0(5)
Configuration and Maintenance Guide for Cisco Unified Presence
Deployment Guide for Cisco Unified Presence
Installation and Upgrade Guide for Cisco Unified Presence
Integration Guide for Configuring Cisco Unified Presence with Microsoft Exchange Server
Integration Guide for Configuring Cisco Unified Presence with Microsoft OCS for MOC Call Control
Cisco Unified Operating System Maintenance Guide for Cisco Unified Presence
Cisco Unified Presence Release 7.0(6)
Configuration and Maintenance Guide for Cisco Unified Presence
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco Unified Presence Release 7.0
March 6, 2012
These release notes describe requirements, restrictions, and caveats for Cisco Unified Presence Release 7.0(1) up to and including Cisco Unified Presence Release 7.0(9).
Note
To view the release notes for previous versions of Cisco Unified Presence, go to the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html
Contents
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Introduction
Cisco Unified Presence collects information about user availability, such as whether users are using communications devices (for example, a phone) at a particular time. It can also collect information about individual user communications capabilities, such as whether web collaboration or video conferencing is enabled. Applications such as Cisco Unified Personal Communicator and Cisco Unified Communications Manager use this information to improve productivity amongst employees, that is, to help employees connect with colleagues more efficiently and determine the most effective way for collaborative communication.
These release notes describe new features, requirements, restrictions, and caveats for Cisco Unified Presence Release 7.0(x). These release notes are updated for every maintenance release but not for patches or hot fixes.
Before you install Cisco Unified Presence, we recommend that you review the "Related Documentation" section for information about the documentation available for Cisco Unified Presence.
System Requirements
Hardware Server Requirements
The Cisco Unified Presence system is a software product that is loaded onto a hardware server. The hardware server must meet the following requirements:
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Note
The Cisco Unified Presence installer checks for the presence of the DVD-ROM drive, sufficient hard drive and memory sizes, and sufficient CPU type and speed.
Related Topics
Server Software Requirements
The Cisco Unified Presence server runs on the Cisco Linux-based operating system. This operating system is included with the application.
Related Topics
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Supported Browsers
Use Microsoft Internet Explorer version 6.0 or a later release to access Cisco Unified Presence Administration, Cisco Unified Serviceability, and Cisco Unified Communications OS Administration. Cisco does not support Mozilla Firefox or other browsers.
Installation and Upgrade Notes
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Supported Upgrade Paths to Cisco Unified Presence Release 7.0(x)
Cisco Unified Presence Release 7.0(x) supports the following software upgrade paths:
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See the note below for information on upgrading from Release 1.0(3) and 6.0(1) to Release 7.0(5) or a higher release of Cisco Unified Presence.
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Caution
Upgrade from Cisco Unified Presence Releases 1.0(3) and 6.0(1) to Releases 7.0(5) or Higher Fail with a Sign Error
Problem
If you upgrade from Release 1.0(3) to Release 7.0(5) or a higher release of Cisco Unified Presence, the system cannot authenticate the selected signed file and the upgrade fails. Similarly, an upgrade from Release 6.0(1) to Release 7.0(5) or a higher release of Cisco Unified Presence will fail.
Cause
This condition occurs if you are upgrading from:
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Validation may fail if the file has been tampered with or an error occurred during the download.
Solution
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Related Topics
New System Installation
For new installations, you must order the Cisco Unified Presence system software and licensing. Go to http://www.cisco.com/en/US/ordering/index.shtml or contact your Cisco sales representative.
Each Cisco Unified Presence shipment comes with an installation DVD, which is required for all new installations of a major software release of Cisco Unified Presence, for example, Cisco Unified Presence Release 7.0(1). The Cisco Unified Presence operating system and application software is installed from the installation DVD.
For new installations of the Cisco Unified Presence 7.0(x) application, use the DVD that indicates Cisco Unified Presence 7.0(x) Installation.
Related Topics
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System Upgrade
Upgrade from DVD
For major releases of Cisco software, use the DVD provided as part of your Cisco Unified Presence order.
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Caution
Related Topics
Upgrade from Cisco.com
Cisco does not support downloading major Cisco Unified Presence software releases from Cisco.com, for example, Cisco Unified Presence Release 7.0(1). From Cisco.com you can download upgrade-only software images that are used to upgrade from a previous major software release to a subsequent software point release of Cisco Unified Presence. For example, you can download Cisco Unified Presence Release 7.0(2) from Cisco.com.
To download this software, go to http://www.cisco.com/public/sw-center/sw-voice.shtml. You must have an account on Cisco.com to access the Software Center. The images posted at the Software Center require existing installations of Cisco Unified Presence.
Related Topics
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The Latest Software Upgrades for Cisco Unified Presence on Cisco.com
Before You Begin
You can only download point releases of Cisco Unified Presence software from Cisco.com.
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Accessing the Upgrade File for Cisco Unified Presence Release 7.0(1) to 7.0(2)
Because of its size, the original UCSInstall ISO file, UCSInstall_UCOS_7.0.1.10000-36.sgn.iso, has been divided into two parts that you must download and reunite:
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Procedure
Step 1
Step 2
a.
cat UCSInstall_UCOS_7.0.2.10000-36.sgn.iso_part1of2 UCSInstall_UCOS_7.0.2.10000-36.sgn.iso_part2of2 > UCSInstall_UCOS_7.0.2.10000-36.sgn.iso
b.
COPY/B UCSInstall_UCOS_7.0.2.10000-36.sgn.iso_part1of2+UCSInstall_UCOS_7.0.2.10000-36.sgn.iso_part2of2 UCSInstall_UCOS_7.0.2.10000-36.sgn.iso
Step 3
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Troubleshooting Tips
You can upgrade the ISO image onto a remote server as an alternative to using the upgrade DVD. After you reunite the two files as documented in this procedure, copy the ISO (UCSInstall_UCOS_7.0.2.10000-36.sgn.iso) to your FTP or SFTP server.
Related Topics
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Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(3)
Because of its size, the original UCSInstall ISO file, UCSInstall_UCOS_7.0.3.10000-63.sgn.iso, has been divided into two parts that you must download and reunite:
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Procedure
Step 1
Step 2
a.
cat UCSInstall_UCOS_7.0.3.10000-63.sgn.iso_part1of2 UCSInstall_UCOS_7.0.3.10000-63.sgn.iso_part2of2 > UCSInstall_UCOS_7.0.3.10000-63.sgn.iso
b.
COPY/B UCSInstall_UCOS_7.0.3.10000-63.sgn.iso_part1of2+UCSInstall_UCOS_7.0.3.10000-63.sgn.iso_part2of2 UCSInstall_UCOS_7.0.3.10000-63.sgn.iso
Step 3
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Troubleshooting Tips
You can upgrade the ISO image onto a remote server as an alternative to using the upgrade DVD. After you reunite the two files as documented in this procedure, copy the ISO (UCSInstall_UCOS_7.0.3.10000-63.sgn.iso) to your FTP or SFTP server.
Related Topics
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Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(4)
Because of its size, the original UCSInstall ISO file, UCSInstall_UCOS_7.0.4.10000-18.sgn.iso, has been divided into two parts that you must download and reunite:
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Procedure
Step 1
Step 2
a.
cat UCSInstall_UCOS_7.0.4.10000-18.sgn.iso_part1of2 UCSInstall_UCOS_7.0.4.10000-18.sgn.iso_part2of2 > UCSInstall_UCOS_7.0.4.10000-18.sgn.iso
b.
COPY/B UCSInstall_UCOS_7.0.4.10000-18.sgn.iso_part1of2+UCSInstall_UCOS_7.0.4.10000-18.sgn.iso_part2of2 UCSInstall_UCOS_7.0.4.10000-18.sgn.iso
Step 3
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Troubleshooting Tips
You can upgrade the ISO image onto a remote server as an alternative to using the upgrade DVD. After you reunite the two files as documented in this procedure, copy the ISO (UCSInstall_UCOS_7.0.4.10000-18.sgn.iso) to your FTP or SFTP server.
Related Topics
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Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(5)
Because of its size, the original UCSInstall ISO file, UCSInstall_UCOS_7.0.5.10000-18.sgn.iso, has been divided into two parts that you must download and reunite:
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Procedure
Step 1
Step 2
a.
cat UCSInstall_UCOS_7.0.5.10000-18.sgn.iso_part1of2 UCSInstall_UCOS_7.0.5.10000-18.sgn.iso_part2of2 > UCSInstall_UCOS_7.0.5.10000-18.sgn.iso
b.
COPY/B UCSInstall_UCOS_7.0.5.10000-18.sgn.iso_part1of2+UCSInstall_UCOS_7.0.5.10000-18.sgn.iso_part2of2 UCSInstall_UCOS_7.0.5.10000-18.sgn.iso
Step 3
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Troubleshooting Tips
You can upgrade the ISO image onto a remote server as an alternative to using the upgrade DVD. After you reunite the two files as documented in this procedure, copy the ISO (UCSInstall_UCOS_7.0.5.10000-18.sgn.iso) to your FTP or SFTP server.
Related Topics
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Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(6)
Because of its size, the original UCSInstall ISO file, UCSInstall_UCOS_7.0.6.10000-17.sgn.iso, has been divided into two parts that you must download and reunite:
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Procedure
Step 1
Step 2
a.
cat UCSInstall_UCOS_7.0.6.10000-17.sgn.iso_part1of2 UCSInstall_UCOS_7.0.6.10000-17.sgn.iso_part2of2 > UCSInstall_UCOS_7.0.6.10000-17.sgn.iso
b.
COPY/B UCSInstall_UCOS_7.0.6.10000-17.sgn.iso_part1of2+UCSInstall_UCOS_7.0.6.10000-17.sgn.iso_part2of2 UCSInstall_UCOS_7.0.6.10000-17.sgn.iso
Step 3
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Troubleshooting Tips
You can upgrade the ISO image onto a remote server as an alternative to using the upgrade DVD. After you reunite the two files as documented in this procedure, copy the ISO (UCSInstall_UCOS_7.0.6.10000-17.sgn.iso) to your FTP or SFTP server.
Related Topics
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Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(7)
Because of its size, the original UCSInstall ISO file, UCSInstall_UCOS_7.0.7.10000-11.sgn.iso, has been divided into two parts that you must download and reunite:
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Procedure
Step 1
Step 2
a.
cat UCSInstall_UCOS_7.0.7.10000-11.sgn.iso_part1of2 UCSInstall_UCOS_7.0.7.10000-11.sgn.iso_part2of2 > UCSInstall_UCOS_7.0.7.10000-11.sgn.iso
b.
COPY/B UCSInstall_UCOS_7.0.7.10000-11.sgn.iso_part1of2+UCSInstall_UCOS_7.0.7.10000-11.sgn.iso_part2of2 UCSInstall_UCOS_7.0.7.10000-11.sgn.iso
Step 3
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Troubleshooting Tips
You can upgrade the ISO image onto a remote server as an alternative to using the upgrade DVD. After you reunite the two files as documented in this procedure, copy the ISO (UCSInstall_UCOS_7.0.7.10000-11.iso) to your FTP or SFTP server.
Related Topics
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Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(8)
Because of its size, the original UCSInstall ISO file, UCSInstall_UCOS_7.0.8.10000-7.sgn.iso, has been divided into two parts that you must download and reunite:
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Procedure
Step 1
Step 2
a.
cat UCSInstall_UCOS_7.0.8.10000-7.sgn.iso_part1of2 UCSInstall_UCOS_7.0.8.10000-7.sgn.iso_part2of2 > UCSInstall_UCOS_7.0.8.10000-7.sgn.iso
b.
COPY/B UCSInstall_UCOS_7.0.8.10000-7.sgn.iso_part1of2+UCSInstall_UCOS_7.0.8.10000-7.sgn.iso_part2of2 UCSInstall_UCOS_7.0.8.10000-7.sgn.iso
Step 3
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Troubleshooting Tips
You can upgrade the ISO image onto a remote server as an alternative to using the upgrade DVD. After you reunite the two files as documented in this procedure, copy the ISO (UCSInstall_UCOS_7.0.8.10000-7.sgn.iso) to your FTP or SFTP server.
Related Topics
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Accessing the Upgrade File for Cisco Unified Presence Release 7.0(x) to 7.0(9)
Because of its size, the original UCSInstall ISO file, UCSInstall_UCOS_7.0.9.10000-6.sgn.iso, has been divided into two parts that you must download and reunite:
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Procedure
Step 1
Step 2
a.
cat UCSInstall_UCOS_7.0.9.10000-6.sgn.iso_part1of2 UCSInstall_UCOS_7.0.9.10000-6.sgn.iso_part2of2 > UCSInstall_UCOS_7.0.9.10000-6.sgn.iso
b.
COPY/B UCSInstall_UCOS_7.0.9.10000-6.sgn.iso_part1of2+UCSInstall_UCOS_7.0.9.10000-6.sgn.iso_part2of2 UCSInstall_UCOS_7.0.9.10000-6.sgn.iso
Step 3
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Troubleshooting Tips
You can upgrade the ISO image onto a remote server as an alternative to using the upgrade DVD. After you reunite the two files as documented in this procedure, copy the ISO (UCSInstall_UCOS_7.0.9.10000-6.sgn.iso) to your FTP or SFTP server.
Related Topics
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Additional Installation and Upgrade Considerations
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Perform Cisco Unified Presence 7.0 Upgrade Before Cisco Unified Communications Manager 6x and 7.x Upgrade
You must perform the Cisco Unified Presence Release 7.0 upgrade before you perform the Cisco Unified Communications Manager Release 6.x and 7.x upgrade. Cisco does not support synchronization between Cisco Unified Communications Manager Release 6.x and 7.x running Cisco Unified Presence Release 1.x.
Note
How to Upgrade Your Hardware to Cisco Unified Presence Release 7.0(5) or a Higher Release from Legacy Hardware Servers
You cannot directly upgrade to Cisco Unified Presence Release 7.0(5) from Cisco Unified Presence Release 1.0(3). We recommend that you upgrade to an intermediate 7.0(x) release of Cisco Unified Presence (Release 7.0(4) is best), and then upgrade that version to Release 7.0(5) or a higher release of Cisco Unified Presence. This indirect upgrade path is for hardware migration purposes only. The platform will issue alerts to this effect.
If you upgrade from an unsupported hardware server to intermediate Cisco Unified Presence Release 7.0(4) as advised above, you will need to complete the following hardware migration:
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Prerequisites
Ensure that you have the following prerequisites:
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Note
Backing Up Data on an Unsupported Cisco Unified Presence 1.0(3) Server Upgraded to 7.0(4)
Procedure
Step 1
a.
b.
Step 2
Step 3
Step 4
Step 5
Step 6
Note
Step 7
Step 8
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What To Do Next
Shutting Down the System
Procedure
Step 1
a.
b.
Step 2
Step 3
Step 4
Step 5
Troubleshooting Tips
Press the On/Off switch on the Cisco Unified Presence server only if the server does not power down.
What To Do Next
Migrating Data To a Cisco Unified Presence 7.0(4) Server Installed on New Hardware
Migrating Data To a Cisco Unified Presence 7.0(4) Server Installed on New Hardware
Procedure
Step 1
a.
b.
Step 2
Step 3
Step 4
Step 5
Step 6
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Step 7
Step 8
Step 9
Step 10
Step 11
Note
Step 12
Step 13
Step 14
Step 15
Step 16
What To Do Next
Restarting the System
Procedure
Step 1
a.
b.
Step 2
The Version Settings window displays and shows the software version on both the active and inactive partitions.
Step 3
What To Do Next
Uploading the License File
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
What To Do Next
Activating Feature Services
Procedure
Step 1
a.
b.
Step 2
Step 3
a.
b.
Step 4
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Step 5
What To Do Next
Verifying System Configuration
Verifying System Configuration
Procedure
Step 1
a.
b.
Step 2
Upgrade Consideration for Multi-Node Feature
If your configuration meets the following criteria, then you must take some additional steps to get up-and-running:
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If you meet these criteria, follow these upgrade guidelines to use the /spare partition to support a larger user database:
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For further information on performing backup and restore procedures on Cisco Unified Presence, see the Disaster Recovery System Administration Guide for Cisco Unified Presence Release 7.0.
Post-Upgrade Requirement for Cisco Unified Presence 7.0(4) with Cisco Unified Communications Manager Versions Prior to 7.1(2)
If you are upgrading to Cisco Unified Presence 7.0(4) while using Cisco Unified Communications Manager version prior to 7.1(2), the Disaster Recovery System will not work after upgrading (see also, CSCsz44417).
When you attempt to back up a device or provision a new device, the Backup Device page reports: "Local Agent is not responding. This may be due to Master or Local Agent being down."
To avoid this issue and to continue backing up your data, follow this procedure immediately after upgrading to Cisco Unified Presence 7.0(4):
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
After downloading the ipsec.pem file, you then need to upload it to each node of the cluster, including the publisher.
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Limitations and Restrictions
Table 1 contains a list of caveats, now in Closed state, that describe possible unresolved behavior (limitations) in the latest Cisco Unified Presence release. These caveats may also be open in previous releases. Bugs are listed in order of severity and then in alphanumeric order by bug identifier.
Related Documentation
The complete documentation set, with the latest information for Release 7.0 through Release 7.0(9), is now available for administrators of Cisco Unified Presence on DocWiki, at this location:
http://docwiki.cisco.com/wiki/Cisco_Unified_Presence%2C_Release_7.x
To search for documentation on the DocWiki, we recommend using Google. Go to Google.com and enter this: <your search term> site:docwiki.cisco.com. where <your search term> is the term you want to search.
Cisco community members with CCO passwords can contribute expertise to articles and exchange ideas on the Discussion page associated with each article. For more information, click the About DocWiki link at the bottom of any page on the DocWiki.
New and Changed Information
For information about all available features and benefits, see the data sheet for Cisco Unified Presence at http://www.cisco.com/en/US/products/ps6837/products_data_sheets_list.html.
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About Cisco Unified Presence Release 7.0(1)
The following sections describe new features and changes that are pertinent to Cisco Unified Presence, Release 7.0(1). The sections may include configuration tips for the administrator, information about users, and where to find more information.
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Copyright Information
Portions of this software product are governed by certain open source and third-party licenses. For more information and acknowledgements of copyright, see the Licensing Information for Cisco Unified Presence at the following URL:
http://www.cisco.com/en/US/products/ps6837/products_licensing_information_listing.html
Support Status for Cisco Unified Presence Interface
Please consult Cisco Developer Community for supported Cisco Unified Presence interfaces at the following URL:
http://developer.cisco.com/web/cdc/home;jsessionid=B2EE8D3CDB731A1709AC8F88349ACD28.liferay-portal1
Support Status for Transport Layer Security (TLS) in SIP Trunk
TLS cannot be used to interface between Cisco Unified Presence Release 7.0 and the Cisco Unified Communications Manager SIP trunk.
About Cisco Unified Presence Release 7.0(2)
The following sections describe new features and changes that are pertinent to Cisco Unified Presence, Release 7.0(2). The sections may include configuration tips for the administrator, information about users, and where to find more information.
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Support for Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator
This release supports the integration of Cisco Unified Presence with Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator.
Active-Standby High Availability Support
In this release, Cisco Unified Presence has added Active-Standby as a High Availability (HA) deployment option. The SyncAgent service parameter, User Dispersal Mode, now contains the new option for Active-Standby.
Active-Standby support allows an administrator to configure a primary Cisco Unified Presence node to contain 100% of the users for the subcluster while the back-up node has no users. The back-up node is a hot standby node. In the event of a failure, users will fail over to the back-up node. The back-up node is idle except when a failover has occurred.
Auto-assignment of users will honor this configuration option. In addition, administrators will be able to manually assign users using Active-Standby mode. User rebalancing is also provided and fully supports Active-Standby.
The "Balanced" HA mode remains fully supported and is integrated in the UI via the Rebalance button in the System Topology window.
About Cisco Unified Presence Release 7.0(3)
The following sections describe new features and changes that are pertinent to Cisco Unified Presence, Release 7.0(3). The sections may include configuration tips for the administrator, information about users, and where to find more information.
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Support for Integration with Cisco WebEx Meeting Center
This feature enables Cisco Unified Personal Communicator clients to use Cisco WebEx Meeting Center for web collaboration. You can configure Cisco Unified Presence to integrate with Cisco WebEx servers, which allows users of Cisco Unified Personal Communicator to launch an unscheduled web conference from the audio or video conversation window.
Simplification of Microsoft Exchange Certificate Configuration
Cisco Unified Presence Release 7.0(3) allows you to perform certificate configuration for the Presence Exchange Gateway in Cisco Unified Presence Administration. You can access a Certificate Chain viewer, and view or configure the certificates according to the current status of the Exchange SSL connection and certificate results.
Support for Microsoft Exchange Integration with Windows 2008
This release of Cisco Unified Presence allows for the integration of Microsoft Exchange with Active Directory 2008 and Windows server 2008.
Support for Redundancy in Interdomain Federation
For redundancy and high availability purposes, you can now deploy a load balancer in the federated network, located between Cisco Unified Presence and Cisco Adaptive Security Appliance. The load balancer terminates incoming TLS connections from Cisco Adaptive Security Appliance, and initiates a new TLS connection to route the content to the appropriate backend Cisco Unified Presence server.
Support for Email Address in Interdomain Federation
In this Cisco Unified Presence release, you can use an email address for interdomain federation. You can change the SIP URI of each user from userid@domain to an email address (or vice versa) during federation with a foreign enterprise.
No Longer Required to Add Cisco Unified Presence as an Application server on Cisco Unified Communications Manager
This release eliminates a previously valid configuration step in Cisco Unified Presence. If you configure the publisher node, then you do not need to add Cisco Unified Presence server nodes to the Cisco Unified Communications Manager Application Server list (System > Application Server in Cisco Unified Communications Manager Administration).
This step is no longer required because Cisco Unified Presence now completes it programmatically via a remote AXL call on the System Topology page. When the administrator adds a new node on the System Topology page, the node is automatically added to the Cisco Unified Communications Manager Application Server list. Conversely, if a node is removed from Cisco Unified Presence via the System Topology page, the node is automatically removed from the Cisco Unified Communications Manager Application Server list.
About Cisco Unified Presence Release 7.0(4)
The following sections describe new features and changes that are pertinent to Cisco Unified Presence, Release 7.0(4). The sections may include configuration tips for the administrator, information about users, and where to find more information.
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Post-Upgrade Requirement for Cisco Unified Presence 7.0(4) with Cisco Unified Communications Manager Versions Prior to 7.1(2)
If you are upgrading to Cisco Unified Presence 7.0(4) while using Cisco Unified Communications Manager version prior to 7.1(2), the Disaster Recovery System will not work initially after upgrading. To prevent this issue, refer to the "Post-Upgrade Requirement for Cisco Unified Presence 7.0(4) with Cisco Unified Communications Manager Versions Prior to 7.1(2)" section for details.
Upgrade Process Takes Longer to Complete
To preserve system stability during upgrades, the system throttles the upgrade process, which may take considerably longer to complete in Cisco Unified Presence 7.0(1) and later than it did in earlier releases.
However, if the upgrade process is taking much longer than you would like, you can disable throttling. Although disabling throttling decreases the time it takes to perform the upgrade, it may degrade system performance. For more information about throttling and the causes of slow upgrades, see the "Effects of I/O Throttling" section. To disable throttling, use the following command in the CLI before you start the upgrade: utils iothrottle disable
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Effects of I/O Throttling
This section describes how throttling affects the upgrade process, identifies possible causes of slow or stalled upgrades, and provides actions you can take to speed up the upgrade.
This section contains the following information:
Overview
Throttling may cause the upgrade to take longer. Throttling is enabled by default and is necessary if you perform the upgrade during normal business hours.
Disabling Throttling
To disable throttling, use the following command: utils iothrottle disable
Note
Server Models
The Server model you have also impacts the upgrade speed. Upgrades on servers that have SATA hard drives, such as MCS-7816 and MCS-7825, take longer than servers with SAS/SCSI hard drives, such as MCS-7835 and MCS-7845.
Write-Cache
A disabled write-cache on the server also causes the upgrade process to run more slowly. Multiple factors can cause the write-cache to become disabled, including dead batteries on older servers.
Before starting an upgrade, verify the status of the write-cache on the MCS-7835/45 disk controllers. You do not need to verify the write-cache status on the MCS-7816, MCS-7825 servers. To verify write-cache status, access the Cisco Unified Operating System Administration, and select Show > Hardware.
If you determine that your write-cache is disabled because of a dead battery, you need to replace the hard disk controller cache battery. Follow your local support procedures to get this battery replaced.
See the following examples of output from the Show > Hardware menu for details on determining the battery and write-back cache status.
In the following example write-cache is enabled. The example indicates that 50 percent of the cache is reserved for write and 50 percent of the cache is reserved for read. If the write-cache was disabled, 100 percent of the cache would be reserved for read or the Cache Status would not equal "OK". Also, the battery count equals "1". If the controller battery was dead or missing, it would indicate "0".
Example 1 7835/45-H1 and 7835/45-H2 Servers with Write-Cache Enabled
-------------------------------RAID Details :Smart Array 6i in Slot 0Bus Interface: PCISlot: 0Cache Serial Number: P75B20C9SR642PRAID 6 (ADG) Status: DisabledController Status: OKChassis Slot:Hardware Revision: Rev BFirmware Version: 2.80Rebuild Priority: LowExpand Priority: LowSurface Scan Delay: 15 secCache Board Present: TrueCache Status: OKAccelerator Ratio: 50% Read / 50% WriteTotal Cache Size: 192 MBBattery Pack Count: 1Battery Status: OKSATA NCQ Supported: FalseThe following example indicates that the battery status is enabled and that the write-cache mode is enabled.
Example 2 7835/45-I2 Servers with Write-Cache Enabled
----------RAID Details :Controllers found: 1----------------------------------------------------------------------Controller information----------------------------------------------------------------------Controller Status : OkayChannel description : SAS/SATAController Model : IBM ServeRAID 8kController Serial Number : 20ee0001Physical Slot : 0Copyback : DisabledData scrubbing : EnabledDefunct disk drive count : 0Logical drives/Offline/Critical : 2/0/0---------------------------------------------------Controller Version Information---------------------------------------------------BIOS : 5.2-0 (15421)Firmware : 5.2-0 (15421)Driver : 1.1-5 (2412)Boot Flash : 5.1-0 (15421)---------------------------------------------------Controller Battery Information---------------------------------------------------Status : OkayOver temperature : NoCapacity remaining : 100 percentTime remaining (at current draw) : 4 days, 18 hours, 40 minutes---------------------------------------------------Controller Vital Product Data---------------------------------------------------VPD Assigned# : 25R8075EC Version# : J85096Controller FRU# : 25R8076Battery FRU# : 25R8088----------------------------------------------------------------------Logical drive information----------------------------------------------------------------------Logical drive number 1Logical drive name : Logical Drive 1RAID level : 1Status of logical drive : OkaySize : 69900 MBRead-cache mode : EnabledWrite-cache mode : Enabled (write-back)Write-cache setting : Enabled (write-back) when protected by batteryNumber of chunks : 2Drive(s) (Channel,Device) : 0,0 0,1Logical drive number 2Logical drive name : Logical Drive 2RAID level : 1Status of logical drive : OkaySize : 69900 MBRead-cache mode : EnabledWrite-cache mode : Enabled (write-back)Write-cache setting : Enabled (write-back) when protected by batteryNumber of chunks : 2Drive(s) (Channel,Device) : 0,2 0,3Upgrade to Operating System and Tomcat Web Server Versions
After upgrading to Cisco Unified Presence Release 7.0(4), the Tomcat web server is version 6.0.18, and the underlying operating system is now RHEL4 U6, which aligns with Cisco Unified Communications Manager 7.1(2).
Cisco Adaptive Security Appliance Version 8.2 Required for Federation Integration
Cisco Unified Presence Release 7.0(4) requires Cisco Adaptive Security Appliance Version 8.2 for interdomain federation integration. This update applies to the Integration Guide for Configuring Cisco Unified Presence Release 7.0 for Interdomain Federation.
Update to the Microsoft Office Communicator Call Control Feature
Cisco Unified Presence Release 7.0(4) includes an update to the Microsoft Office Communicator call control feature that impacts users. This update applies to the User Guide for Cisco IP Phone Messenger and Cisco Unified Presence Release 7.0
Previously, each time users switched between devices using the Microsoft Office Communicator, they needed to sign out of Microsoft Office Communicator and sign in again for the change to take effect. With this update, the switch takes place immediately, and users only need to sign out and in again after the first time they select a device.
Procedure
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Creating a Customized Log-on Message
You can upload a text file that contains a customized log-on message that appears in each of the Cisco Unified Presence applications administrative interfaces.
Procedure
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Support for OpenLDAP Servers
Cisco Unified Presence 7.0(4) provides support for OpenLDAP servers for use with Cisco Unified Personal Communicator. This update applies to the Configuration and Maintenance Guide for Cisco Unified Presence Release 7.0 and the Deployment Guide for Cisco Unified Presence Release 7.0.1, 7.0.2 and 7.0.3.
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Procedure
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Server-Side Failback for Cisco Unified Personal Communicator Clients
Cisco Unified Presence 7.0(4) provides server-side failback as a new scalability and high-availability feature. Server-side failback uses the same throttle mechanism as server failover. This feature detects when a failed Cisco Unified Presence server in a high-availability deployment comes back in service. It then sends terminating notify messages to Cisco Unified Personal Communicator clients that are failed over to initiate failback to their home node. Also, if a user is moved between nodes in the subcluster, the Cisco Unified Presence server sends terminating notify messages, and the client will sign out and sign in to the new node. To balance the load between two nodes in the subcluster, you can assign the users equally in each node.
SIP Proxy Restart Required
These situations require that you restart the SIP proxy:
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Changes and Additions to the Command Line Interface Commands
Cisco Unified Presence 7.0(4) provides some changes and additions to the command line interface commands. This update applies to the Cisco Unified Communications Operating System Maintenance Guide for Cisco Unified Presence.
utils core list
This command lists all existing core files.
Command Syntax
utils core [active | inactive] list
Parameters
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utils core analyze
This command generates a backtrace for the specified core file, a thread list, and the current value of all CPU registers.
Command Syntax
utils core [active | inactive] analyze core file name
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Usage Guidelines
The command creates a file of the same name as the core file, with a .txt extension, in the same directory as the core file. This command works only on the active partition.
utils nscd restart
This command restarts the network service cache daemon (nscd).
Command Syntax
utils nscd restart
utils nscd status
This command tests the network service cache daemon (nscd).
Command Syntax
utils nscd status
Multi-Device Remote Call Control (RCC) Available as an Application Plug-in
Cisco Unified Presence 7.0(3) provided the Microsoft Office Communicator (MOC) RCC feature, which is a plug-in for the MOC client that allows the user to select any phone device that they wish to control via MOC. Instead of building functionality into MOC itself, this feature makes use of a MOC plug-in URL that points to Cisco Unified Presence at the back end. Users control the device selection from within their MOC client.
In Cisco Unified Presence 7.0(3) this was only available as a download from Cisco.com. However, you can now download the MOC RCC plugin installer directly from Cisco Unified Presence Administration.
Procedure
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About Cisco Unified Presence Release 7.0(5)
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Cisco Unified Presence Evaluation Mode
Immediately following a fresh installation, Cisco Unified Presence 7.0(5) now defaults to an Evaluation mode for 90 days. This is a trial assessment period, during which an organization can use or "run" a Cisco Unified Presence server without requiring a server license. Users in that organization, who are already configured on Cisco Unified Communications Manager, can access Cisco Unified Presence and be configured to use Cisco Unified Personal Communicator, without requiring the necessary user licenses (DLUs).
A Licensing Warning(s) message, in Cisco Unified Presence Administration, informs you whether the Evaluation license has already expired or the number of days remaining to expiry. You can upload the license to Cisco Unified Presence before or after the trial evaluation period ends. After Evaluation mode expires, you no longer have access to Cisco Unified Presence functionality.
Support for Clustering over WAN Deployment
Cisco Unified Presence Release 7.0(5) supports Clustering over WAN for intracluster and intercluster deployments. For both these types of deployments, Cisco recommends a minimum of a five megabyte bandwidth with an eighty millisecond round-trip latency. For intracluster deployments over WAN, Cisco Unified Presence supports only a single subcluster geographically split over WAN.
Support for Microsoft Office Communications Server 2007 Release 2
Cisco Unified Presence Release 7.0(5) supports the integration of Cisco Unified Presence with Microsoft Office Communications Server 2007 Release 2 for the remote call control feature, and the interdomain federation feature.
Support for Microsoft ADAM Directory Service
Cisco Unified Presence Release 7.0(5) provides support for the Active Directory Application Mode (ADAM) service. This is for use with the Cisco Unified Personal Communicator client.
Support for Multilingual Calendaring Integration
This software release of Cisco Unified Presence allows you to configure your Microsoft Exchange deployment to support multiple languages. There is no limit to the number of supported languages. You configure Cisco Unified Communications Manager and Cisco Unified Presence to support the user locales that you require in your calendaring integration.
About Cisco Unified Presence Release 7.0(6)
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Enhanced Wildcard Usage in Static Route Configuration
This release provides support for embedded '.' wildcard characters in static routes based on a route embed template.
About Cisco Unified Presence Release 7.0(9)
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Support for Cisco Unified Customer Voice Portal (CVP)
The following configuration must be configured for CVP support in this release.
Procedure
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Troubleshooting Tips
When configuring static routes, we recommend that you use the TCP protocol to route messages. To do this, select Presence > Routing > Static Routes in Cisco Unified Presence Administration.
Important Notes
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About Cisco Unified Presence Release 7.0(1)
The following section contains important information that may have been unavailable upon the initial release of documentation for Cisco Unified Presence Release 7.0(1).
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Availability Status of Users Does Not Display after Change to Proxy Domain
Problem
If you change the Proxy Domain settings on Cisco Unified Presence while users are signed into Cisco Unified Personal Communicator, the availability status does not display on the client.
Cause
This condition occurs if Proxy Domain settings change on Cisco Unified Presence while users are logged into Cisco Unified Personal Communicator.
Solution
Before you change the Proxy Domain settings on Cisco Unified Presence, make sure that all users are fully signed out of their Cisco Unified Personal Communicator client.
SIP Trunk Listening Port Change on Cisco Unified Presence Must be Replicated on Cisco Unified Communications Manager
Beginning with Cisco Unified Presence Release 7.0, the SIP Trunk listening port has been changed to 5060. Therefore, the SIP Trunk destination port must also change to 5060 on the Cisco Unified Communications Manager server.
Recommendations for ASA in Interdomain Federation
It is recommended that you allow ASA to reset idle connections after an hour.
Procedure
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enter config tStep 2
access-list CUPS_SERVER extended permit tcp any any eq5061Step 3
class-map CUPS_SERVERmatch access-list CUPS_SERVERStep 4
policy-map global_policyclass CUPS_SERVERset connection timeout tcp 1:00:00 resetStep 5
CTI Gateway Authentication against Cisco Unified Communications Manager is Case-Sensitive
Problem
Application users with CTI privileges are configured with case-sensitive User IDs on Cisco Unified Communications Manager. Capital letters, lowercase letters, or a combination of both may be used. CTI Gateway application users must have identical user names and passwords configured on both Cisco Unified Presence and Cisco Unified Communications Manager. This condition applies to all versions of Cisco Unified Presence.
Solution
When you configure CTI Gateway settings on Cisco Unified Presence (select Application > Deskphone Control > Settings), ensure that you enter the exact same application CTI Gateway username and password that you configured on Cisco Unified Communications Manager.
Restarting the Tomcat Web Server to Complete Certificate Exchange
A self-signed certificate is generated on the Tomcat web server during its installation. The certificate is also migrated during upgrades. You must restart the Tomcat web server after you upload or regenerate the Tomcat certificate on Cisco Unified Presence.
You can load certificates in Cisco Unified Operating System Administration (select Security > Certificate Management).
Known Issues with Cisco IP Phone Messenger
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Limitation with Cisco IP Phone Messenger in a Multi-Node Cisco Unified Presence Cluster
Problem
If administrators or users use the wrong XML service for Cisco IP Phone Messenger, user sign in to the phone device fails. An error message informs the user that they may be trying to sign in to a node that is not their home node.
Cause
This condition occurs if a multinode Cisco Unified Presence cluster is deployed, and a user is assigned (or re-assigned) to another node.
Solution
You need to set up the Cisco IP Phone Messenger service so the user can sign in to the correct node.
Perform the following actions before logging into Cisco IP Phone Messenger:
Cisco IP Phone Messenger Recreates a Deleted Group in Error
Problem
Cisco IP Phone Messenger recreates the "General" group that has been previously deleted in Cisco Unified Personal Communicator. This occurs when an end user configured for both Cisco Unified Personal Communicator and Cisco IP Phone Messenger:
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Cause
Cisco IP Phone Messenger does not expose group creation or contact addition into specific groups. Cisco IP Phone Messenger looks for contact groups to have an "isdefault" flag set to true. If a group does not have the "isdefault" flag set to true, then Cisco IP Phone Messenger will recreate the General group.
Solution
Instead of deleting the General group in Cisco Unified Personal Communicator, rename it.
Client Config Interface is Incompatible with Latest Axis Library
Problem
Version 1.4 of Axis Library includes an attribute, mustUnderstand, in all requests. The Client Config Interface rejects these requests. To resolve the issue, you can change the xsd/wsdl that describes the interface but it will require you to regenerate stubs. This could cause compatibility issues
Solution
When using Cisco Unified Presence APIs (over SOAP), do not use the latest library available, Axis Library version 1.4. Instead, use Axis Library version 1.2.
Unknown Service Status if Admin Password Field Contains the "@" Character
Problem
If your Administrator password contains the character "@" (for example, cisco@123), the status of all the services on both the Publisher and the Subscriber nodes shows as UNKNOWN under System > Topology.
Cause
The service status displays as UNKNOWN if you enter the "@" character in the Administrator Password field.
Solution
Remove the character "@" from the password field.
Cisco Unified Presence Does Not Support Multiple Logins to Microsoft Office Communicator (MOC)
Multiple MOC logins cause the interaction of Cisco Unified Presence RCC features to become unreliable. We recommend that you do not sign in simultaneously to two different MOC clients using the same login ID.
About Cisco Unified Presence Release 7.0(3)
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Configuring Application Server on Cisco Unified Communications Manager is Automatic from Cisco Unified Presence Release 7.0.3 and Higher Releases
In this release and higher releases of Cisco Unified Presence, you no longer have to manually add Cisco Unified Presence as an Application Server on Cisco Unified Communications Manager. For more information, see
Image Extensions Can Cause Install Problems with Patch File Download
Problem
When the Cisco Unified Presence upgrade patch file is downloaded from cisco.com, some browsers may download files with the extension tar.gz.sgn as tar.gz.gz. The .gz.gz file cannot be successfully installed.
Cause
This condition occurs if you use Internet Explorer or Opera browsers to download the signed Cisco Unified Presence patch file from cisco.com.
Solution
After the patch file is downloaded, rename it with the extension .gz.sgn (in place of.gz.gz) and proceed with the installation. Alternatively, use a Mozilla-based browser such as Firefox (any version) to download the patch file.
Expiry of Receive-As Account Password Prompts Error Message
When the password for the Receive-As account expires, the Cisco Unified Presence server displays a "440 Login Timeout" message. This message is very generic and does not enable the administrator to determine the real cause of the error. This issue applies to all versions of Micrsoft Exchange.
404 Login Timeout Message
12/01/2008 13:53:51.799 EPE|system.pe.pa.owa.backend 2056682 ERROR Exchange Server Transaction Failed: SUBSCRIBE
sip:dell@exch2k7-front:443 440 Login Timeout - clear calendar information
Mailbox Store and Client Access Server Recommendation
If you deploy Microsoft Exchange 2007, we recommend that you do not install the mailbox role on the server running Client Access Server. When the mailbox role is installed on the same server as Client Access Server, it has been observed that calendaring presence does not work correctly. Use a standalone CAS.
SSL Connection Failure between Cisco Unified Presence Server and Exchange 2003 Server
Problem
If you are deploying Cisco Unified Presence with Microsoft Exchange 2003 and Windows Server 2003, the Exchange SSL Connection/Certificate Verification between the servers may fail. Select Presence > Gateways in Cisco Unified Presence Administration for confirmation. If the SSL connection fails:
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Cause
The cause of this behavior is not known.
Solution
You can perform a workaroundon the LDAP server (global catalog), as follows:
Procedure
Step 1
Manage Your Server > Remote Access/VPN Server > Manage this remote access/VPN server
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About Cisco Unified Presence Release 7.0(4)
The following section contains important information that may have been unavailable upon the initial release of documentation for Cisco Unified Presence Release 7.0(4).
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Outlook Presence Gateway Page Does Not Update
When configuring the Outlook Presence Gateway, you can use the Certificate Viewer to configure the certificate chain required for a successful Exchange SSL Connection. The Certificate Viewer allows you to accept and save the displayed certificate chain. After you have finished using the Certificate Viewer, close it, and the Outlook Presence Gateway page refreshes to reflect any updates made by the Certificate Viewer.
However, if you have any browser plug-ins that block JavaScript event installed, the actions performed by the Certificate Viewer when it is closed may be blocked. These blocked operations only affect the visual display; all related information is stored correctly on the server. You can verify that the Outlook Presence Gateway information was correctly updated. This update applies to the Integration Note for Configuring Cisco Unified Presence Release 7.0 with Microsoft Exchange.
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Verify SIP-TLS Conversion Parameter is Enabled for Federation Integration
If you are using Cisco Unified Presence 7.0(4) within a federated network, you must ensure that the SIP-TLS Conversion to SIP service parameter is enabled. This setting is enabled (On) by default with new installations. Prior to this release the default setting was disabled (Off), which might impact this setting for upgrades. This update applies to the Integration Guide for Configuring Cisco Unified Presence Release 7.0 for Interdomain Federation.
Before You Begin
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Meeting Notification is Not Working in Cisco IP Phone Messenger
If your company uses Microsoft Exchange server, Cisco IP Phone Messenger enables users to receive meeting notifications on their Cisco Unified IP phones. However, if this feature does not work if the user ID has a space character included in it.
This behavior is caused by a Microsoft limitation in which the Microsoft WebDAV does not handle the space in the user ID correctly.
This update applies to the User Guide for Cisco IP Phone Messenger and Cisco Unified Presence Release 7.0.
Creating a Custom Certificate for Access Edge Using an Enterprise Certificate Authority
Refer to these instructions if you are using a Microsoft Enterprise Certificate Authority to issue a client/server role certificate to the external interface of Access Edge or to the public interface of the Cisco Adaptive Security Appliance.
This update applies to the Integration Guide for Configuring Cisco Unified Presence Release 7.0 for Interdomain Federation.
Before You Begin
These steps require that the Certificate Authority is an Enterprise CA and is installed on the Enterprise Edition of either Windows Server 2003 or 2008.
For additional details about these steps, refer to the Microsoft instructions: http://technet.microsoft.com/en-us/library/bb694035.aspx
Creating and Issuing a Custom Certificate Template
Procedure
Step 1
http://technet.microsoft.com/en-us/library/bb694035.aspx#BKMK_siteserver1
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In the Properties of New Template dialog box, you should now see listed as the description of Application Policies: Client Authentication, Server Authentication.
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http://technet.microsoft.com/en-us/library/bb694035.aspx#BKMK_siteserver1
Requesting the Site Server Signing Certificate
Procedure
Step 1
http://technet.microsoft.com/en-us/library/bb694035.aspx#BKMK_siteserver2
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Update to Configuring the Certificate on Cisco Adaptive Security Appliance using Manual Enrollment
This update applies to the Integration Guide for Configuring Cisco Unified Presence Release 7.0 for Interdomain Federation.
Procedure
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crypto ca trustpoint <name of trustpoint>fqdn <fqdn_public_cup_address>client-types sslkeypair public_key_for_ca
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crypto ca authenticate <trustpoint_name>Step 4
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crypto ca enroll <trustpoint_name>Step 7
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crypto ca import certificatehostname (config)# crypto ca <trustpoint_name> import certificate% The fully-qualified domain name in the certificate will be:<fqdn>Enter the base 64 encoded certificate.End with a blank line or the word "quit" on a line by itself[ certificate data omitted ]quitINFO: Certificate successfully importedhostname (config)#
About Cisco Unified Presence Release 7.0(5)
The following section contains important information that may have been unavailable upon the initial release of documentation for Cisco Unified Presence Release 7.0(5).
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Call Forwarding Status Not Updated on Microsoft Office Communicator Interface
Cisco Unified Presence allows enterprise users to control their Cisco Unified IP Phone through Microsoft Office Communicator. In this deployment, if a user turns on or turns off the Call Forwarding feature from the Microsoft Office Communicator interface, the status of the Call Forwarding feature is updated on the Cisco Unified IP Phone of the user. However, if a user turns on or turns off the Call Forwarding feature from their Cisco Unified IP Phone, the status of the Call Forwarding feature is not updated on the Microsoft Office Communicator interface of the user.
Errors Encountered when Upgrading from Cisco Unified Presence Release 1.0(3) to Cisco Unified Presence Release 7.0(5)
Problem
When upgrading from Release 1.0(3) to Release 7.0(5) in Cisco Unified OS Administration, the upgrade window returns errors.
Cause
This condition occurs when you are using Cisco Unified OS Administration (Software Upgrades > Install/Upgrade) to upgrade from Release 1.0(3) to Release 7.0(5) of Cisco Unified Presence.
Solution
We recommend that you upgrade from Release 1.0(3) to a pre-7.0(5) release of Cisco Unified Presence, for example, Release 7.0(4). Then upgrade Cisco Unified Presence again to Release 7.0(5).
Privacy Policy Pages on Cisco Unified Presence User UI Displays English Phrases in non-English Locale
Problem
The Privacy Policy pages on the Cisco Unified Presence user UI display some phrases in English only. This means that even if a non-English locale has been installed, the user UI will still display some phrases in English.
Cause
This condition occurs only on the Cisco Unified Presence User UI (Privacy Policy pages) when a non-English locale has been installed (and selected) by a user.
Solution
No workaround exists. English is the only locale supported on the Privacy Policy pages in the Cisco Unified Presence User Options Interface.
NTP is Not Configurable
By design, NTP is not configurable on Cisco Unified Presence Release 7.0(5).
Related Topics
Cisco Unified Communications Manager Locale Installer for Cisco Unified Presence Release 7.0(5)
Cisco Unified Communications Locale Installer 7.0.4.1000 is the latest locale installer for Release 7.0(5) of Cisco Unified Presence.
Upgrade from Cisco Unified Presence Releases 1.0(3) and 6.0(1) to Release 7.0(5) Fail with a Sign Error
For more information, see Supported Upgrade Paths to Cisco Unified Presence Release 7.0(x).
Inconsistent Behavior with Cisco Unified Presence Evaluation License
Problem
After a fresh installation of Cisco Unified Presence, the system defaults to Evaluation mode for 90 days. If, during this trial period, you use an Evaluation license to access Cisco Unified Presence Release 7.0(5) or a higher release, the following inconsistent behavior may occur:
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Cause
This condition occurs when an Evaluation license is used to access Cisco Unified Presence in the 90-day evaluation period following a fresh installation.
Solution
Applying a permanent (Production mode) license to Cisco Unified Presence is the best way to preempt this problem. Users should upload the permanent Cisco Unified Presence server license and ensure that Cisco Unified Presence user license capability is assigned in Cisco Unified Communications Manager.
Note that Cisco will provide Cisco Unified Presence and Cisco Unified Personal Communicator licenses to all users during the evaluation period, irrespective of their actual license capability assigned in Cisco Unified Communication Manager.
About Cisco Unified Presence Release 7.0(6)
The following section contains important information that may have been unavailable upon the initial release of documentation for Cisco Unified Presence Release 7.0(6).
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Device Partition Information Does Not Display in MOC-RCC Drop-Down List
Problem
If the user has the same Directory Number (DN) in two different partitions, information about the device partitions are not visible in the phone selection menu on the Phone Selection plug-in for the Microsoft Office Call Control feature.
Cause
This condition occurs when the you configure the same DN in multiple partitions
Solution
No workaround exists.
Upgrade from Cisco Unified Presence Releases 1.0(3) and 6.0(1) to Release 7.0(6) Fail with a Sign Error
For more information, see Supported Upgrade Paths to Cisco Unified Presence Release 7.0(x).
About Cisco Unified Presence Release 7.0(7)
The following section contains important information for Cisco Unified Presence Release 7.0(7).
Upgrade from Cisco Unified Presence Releases 1.0(3) and 6.0(1) to Release 7.0(7) Fail with a Sign Error
For more information, see Supported Upgrade Paths to Cisco Unified Presence Release 7.0(x)
About Cisco Unified Presence Release 7.0(8)
The following section contains important information for Cisco Unified Presence Release 7.0(8).
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Slow Response from IDS Database Cause Cisco Unified Personal Communicator Sign In to Fail
Problem
When Cisco Unified Personal Communicator clients attempt to sign in to a backup Cisco Unified Presence server after the primary Cisco Unified Presence server fails, the sign in fails. This issue has been observed during failover and failback testing.
Cause
Slow response times from the IDS database cause this condition to occur.
Solution
No workaround exists.
Exchange Certificate Validation Issue in Cisco Unified Presence Administration
Problem
When you configure a Presence Gateway (Microsoft Outlook - Exchange) in Cisco Unified Presence Administration, the Presence Gateway Configuration window provides a troubleshooter that displays the Exchange server status. In certain circumstances, the Exchange SSL Connection/Certificate Verification status can display incorrect information and verify that the connection is fine when it is not.
Cause/ Solution
Proxy Profile Configuration in Cisco Unified Presence Release 7.0(8)
Proxy profiles are not used and should not be configured with this release of Cisco Unified Presence. The functionality is inaccessible on the Cisco Unified Presence Administration interface. If you upgrade from Cisco Unified Presence Release 6.x to 7.x, we recommend that you delete any proxy profiles that may have been previously configured.
About Cisco Unified Presence Release 7.0(9)
The following section contains important information for Cisco Unified Presence Release 7.0(9).
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Unlocking a User Account on Cisco Unified Presence
Problem
If a user exceeds the permitted failed sign-in attempts or the inactivity period expires, the user account of a Cisco Unified Presence user is locked.
Cause
This condition typically occurs when the credential policy for the user on Cisco Unified Communications Manager has a limit set for maximum failed signins and/or a credential expiry is set.
Solution
Procedure
Step 1
Step 2
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Step 4
Step 5
After you perform this procedure, the user account is reset and users can sign in to Cisco Unified Presence and Cisco Unified Presence Communicator.
Caveats
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
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You can search for problems by using the Cisco Software Bug Toolkit.
Before You Begin
To access Bug Toolkit, you need the following items:
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Procedure
Step 1
Step 2
Step 3
For information about how to search for bugs, create saved searches, and create bug groups, select Help in the Bug Toolkit page.
Software Caveats
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IPSec Security Password Mismatch
This section addresses the following defect:
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Problem
When the @ symbol is used in the security password for Cisco Unified Communications Manager Release 7.x, Cisco Unified Presence Release 7.0(9) can not resolve the special character. As a result, Cisco Unified Presence logs an IPSec security password mismatch error.
Solution
Set a password that does not contain the @ symbol.
Hardware Caveats
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HP SCSI Hard Drive Firmware Update
This section addresses the following third-party defect:
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Problem
A ProLiant server that is configured internally or externally with any of the HP Ultra320 SCSI hard drives listed at the following page: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00677430
may exhibit reduced performance or have excessive timeouts. This performance issue is caused by the dynamically adjusted seek time profile table in the drive firmware after it becomes degraded.
When this problem occurs, the reduced performance is characterized by occasional brief delays in command response time while servicing random workloads and in severe cases the drive may exhibit command timeouts, which requires a server reboot for recovery.
This problem occurs on the following hard drive models:
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Solution
You may download updated firmware directly from the HP website. Reduced performance and excessive timeouts can be corrected by upgrading the firmware version to:
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The firmware has been modified to detect and correct invalid seek time profile table values on drives that have already encountered this issue, as well as to eliminate the possibility of subsequent degradation of these same seek-time profile table values. Upgrading the firmware will restore drives already exhibiting this issue to nominal levels of performance, as well as preventing any recurrence of this issue.
Resolved Caveats
This section lists caveats that are resolved but that may have been open in previous releases.
Bugs are listed in order of severity and then in alphanumeric order by bug identifier. Because defect status continually changes, be aware that this document reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Toolkit (see the "Using Bug Toolkit" section).
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Cisco Unified Presence Release 7.0(2)
Table 3 lists caveats that are resolved in Cisco Unified Presence Release 7.0(2) but that may have been open in previous releases.
Cisco Unified Presence Release 7.0(3)
Table 4 lists caveats that are resolved in Cisco Unified Presence Release 7.0(3) but that may have been open in previous releases.
Cisco Unified Presence Release 7.0(4)
Table 5 lists caveats that are resolved in Cisco Unified Presence Release 7.0(4) but that may have been open in previous releases.
Cisco Unified Presence Release 7.0(5)
Table 6 lists caveats that are resolved in Cisco Unified Presence Release 7.0(5) but that may have been open in previous releases.
Cisco Unified Presence Release 7.0(6)
Table 7 lists caveats that are resolved in Cisco Unified Presence Release 7.0(6) but that may have been open in previous releases.
Cisco Unified Presence Release 7.0(7)
Table 8 lists caveats that are resolved in Cisco Unified Presence Release 7.0(7) but that may have been open in previous releases.
Cisco Unified Presence Release 7.0(8)
Table 9 lists caveats that are resolved in Cisco Unified Presence Release 7.0(8) but that may have been open in previous releases.
Cisco Unified Presence Release 7.0(9)
Table 10 lists caveats that are resolved in Cisco Unified Presence Release 7.0(9) but that may have been open in previous releases.
Documentation UpdatesFor the latest versions of all Cisco Unified Presence documentation, go to http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html
This section contains updates that were unavailable in the previous published versions of the following documents:
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Cisco Unified Presence Release 7.0(2)
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Configuration and Maintenance Guide for Cisco Unified Presence
Documentation Changes
The following updates are documented in the Configuration and Maintenance Guide for Cisco Unified Presence:
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Deployment Guide for Cisco Unified Presence
Documentation Changes
The following updates are documented in the Deployment Guide for Cisco Unified Presence:
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Cisco Unified Presence Release 7.0(3)
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Configuration and Maintenance Guide for Cisco Unified Presence
Documentation Changes
The following updates are documented in the Configuration and Maintenance Guide for Cisco Unified Presence:
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Deployment Guide for Cisco Unified Presence
Documentation Changes
The following updates are documented in the Deployment Guide for Cisco Unified Presence:
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Installation and Upgrade Guide for Cisco Unified Presence
Documentation Changes
The following updates are documented in the Installation and Upgrade Guide for Cisco Unified Presence:
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Integration Guide for Configuring Cisco Unified Presence with Microsoft Exchange Server
Documentation Changes
The following updates are documented in the Integration Guide for Configuring Cisco Unified Presence with Microsoft Exchange Server:
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Integration Guide for Configuring Cisco Unified Presence with Microsoft OCS for MOC Call Control
Documentation Changes
The following updates are documented in the Integration Guide for Configuring Cisco Unified Presence with Microsoft OCS for MOC Call Control:
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User Guide for Cisco IP Phone Messenger and Cisco Unified Presence Release 7.0
Documentation Changes
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Integration Guide for Configuring Cisco Unified Presence for Interdomain Federation
Documentation Changes
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Cisco Unified Presence Release 7.0(5)
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Configuration and Maintenance Guide for Cisco Unified Presence
Documentation Changes
The following updates are documented in the Configuration and Maintenance Guide for Cisco Unified Presence:
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Deployment Guide for Cisco Unified Presence
Documentation Changes
The following updates are documented in the Deployment Guide for Cisco Unified Presence:
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Installation and Upgrade Guide for Cisco Unified Presence
Documentation Changes
The following updates are documented in the Installation and Upgrade Guide for Cisco Unified Presence:
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Integration Guide for Configuring Cisco Unified Presence with Microsoft Exchange Server
Documentation Changes
The following updates are documented in the Integration Guide for Configuring Cisco Unified Presence with Microsoft Exchange Server:
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Integration Guide for Configuring Cisco Unified Presence with Microsoft OCS for MOC Call Control
The following updates are documented in the Integration Guide for Configuring Cisco Unified Presence with Microsoft OCS for MOC Call Control:
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Integration Guide for Configuring Cisco Unified Presence with Microsoft OCS for Interdomain Federation
Documentation Changes
The following updates are documented in the Integration Guide for Configuring Cisco Unified Presence with Microsoft OCS for Interdomain Federation:
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Cisco Unified Operating System Maintenance Guide for Cisco Unified Presence
Documentation Changes
This guide is updated on the customer-facing DocWiki at this location to confirm that you cannot configure NTP in release 7.0(5) of Cisco Unified Presence:
http://docwiki.cisco.com/wiki/Cisco_Unified_Presence%2C_Release_7.x_--_Changing_Settings_in_Cisco_Unified_Communications_Operating_System
Cisco Unified Presence Release 7.0(6)
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Configuration and Maintenance Guide for Cisco Unified Presence
Documentation Changes
Updates on the customer-facing DocWiki confirm that:
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http://docwiki.cisco.com/wiki/Cisco_Unified_Presence%2C_Release_7.x_--_How_to_Route_Network_Traffic_on_Cisco_Unified_Presence#Configuring_Static_Routes
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http://docwiki.cisco.com/wiki/Cisco_Unified_Presence%2C_Release_7.x_--_Routing_Network_Traffic_on_Cisco_Unified_Presence#How_to_Configure_Route_Embed_Templates_for_Static_Routes_that_Contain_Wildcards
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
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