Table Of Contents
Getting Started
Accessing Cisco Unified MobilityManager Administration
Navigating the Administration Application
Managing Administrator Passwords
Configuring CallManager Links
Adding a New Shared Line User Link
Finding Existing Shared Line User Link Records
Deleting a Shared Line User Link
Adding a New Outgoing Port User Link
Finding an Existing Outgoing Port User Link Record
Deleting an Outgoing Port User Link
Setting Up User Accounts
Mobile Connect Parameters
Mobile Voice Access
Adding a New User Account
Finding Existing End User Accounts
Adding a New Calling Group for an Existing User
Adding a New Line Appearance for an Existing User
Adding a New Remote Destination
Entering Parameters for User Line Appearances and Remote Destinations
Mobile Connect Settings
Cellular Timer Settings
Updating Existing User Accounts
Deleting Existing User Accounts
Updating a Group Record
Deleting a Group Record
Updating a Line Appearance
Deleting a Line Appearance
Updating a Remote Destination
Deleting a Remote Destination
Provisioning Groups of Users in Bulk
Getting Started
This chapter explains how to set up your system to use Cisco Unified MobilityManager and add user accounts. Before you follow the procedures in this chapter, you must complete these tasks:
1. 
Install the Cisco Unified MobilityManager application according to the procedures in the Cisco Unified MobilityManager Installation Guide.
2. Configure Cisco Unified CallManager to support Mobile Connect features according to the procedures in the Cisco Unified MobilityManager Installation Guide.
3. Review the information about web browser, HTTPS, and security certificates in "Administrative Web Interface" section.
Refer to these topics in this chapter to begin administering Cisco Unified MobilityManager:
•Accessing Cisco Unified MobilityManager Administration
•Configuring CallManager Links
•Setting Up User Accounts
Accessing Cisco Unified MobilityManager Administration
From a supported web browser, follow these steps to open the Cisco Unified MobilityManager administration application. See the "Administrative Web Interface" section for browser requirements.
Procedure
Step 1 Start a supported version of Internet Explorer or Netscape.
Step 2 In the address bar of the web browser, enter the following URL:
http://<Mobility Server>:8080/cmmadmin
where <Mobility Server> equals the name or IP address of the server.
If you have not saved the certificate authority (CA) root certificate on your local computer, a Security Alert dialog box. Click Yes to trust the certificate for the current session, or follow the procedures in "Using Internet Explorer with Cisco Unified MobilityManager Administration" section or "Using Netscape with Cisco Unified MobilityManager Administration" section to download and save the certificate.
Step 3 Log in with the administrator ID and password. The default ID is CMMAdmin and the default password is ciscocisco.
Navigating the Administration Application
Use the menus at the top of the Cisco Unified MobilityManager administration application to navigate to the individual configuration windows. Some windows also contain a Related Links pull-down list box in the upper right hand corner. Use the related links to return to the top window of a nested series of menus.
On the initial Cisco Unified MobilityManager screen, the pull-down list box in the upper right corner includes an option to open the IPT platform administration pages. For information on using the IPT platform pages, see the IPT Platform online help system.
Related Topics
•Administrative Web Interface
•Configuring CallManager Links
•Setting Up User Accounts
Managing Administrator Passwords
To change the password required to access the Cisco Unified MobilityManager administration application, follow these steps:
Procedure
Step 1 Choose System > Administrator Password Management.
Step 2 In the Password field, enter the new password. The password must be 6-30 characters in length. There are no restrictions on the types of characters used.
Step 3 In the Confirm Password field, re-enter the password.
Step 4 Click Save.
Related Topics
•Accessing Cisco Unified MobilityManager Administration
•Navigating the Administration Application
Configuring CallManager Links
This section describes how to configure shared lines and outgoing port links in Cisco Unified MobilityManager. The Shared Line User Link is a connection between Cisco Unified MobilityManager and the CTI user in Cisco Unified CallManager that was set up during installation to control all shared lines. The Outgoing Port User Link is a connection between Cisco Unified MobilityManager and the CTI user in Cisco Unified CallManager that was set up during installation to control all outgoing call CTI ports.
These links are necessary to complete the connection to Cisco Unified CallManager for the purpose of supporting Mobile Connect features.
Note The Cisco Unified CallManager Forced Authorization Code and Client Matter Code (FAC/CMC) feature does not work with Mobile Voice Access calls. JTAPI does not support the events required for FAC/CMC.
Before setting up the shared line and outgoing port links as described in this section, you must have performed the following procedures in Cisco Unified CallManager to support Mobile Connect features. Refer to the following sections in the Cisco Unified MobilityManager Installation Guide:
1. Setting Parameters for the Mobile Connect Service
2. Creating a Partition for the Route Point
3. Creating the Calling Search Space
4. Creating a Pool of CTI Ports for Outgoing Calls
5. Creating a CTI Port for the Shared Line
6. Creating a Route Point
7. Creating Cisco Unified MobilityManager CTI Users
After these procedures have been completed, complete these tasks to configure the Cisco Unified CallManager links:
1. Adding a New Shared Line User Link
2. Adding a New Outgoing Port User Link
Note You must configure the shared link user link before configuring the outgoing port user l ink.
Adding a New Shared Line User Link
You must create a link between Cisco Unified MobilityManager and the CTI user in Cisco Unified CallManager that was set up as a shared line during installation. See the Cisco Unified MobilityManager Installation Guide for more information.
To add a new Shared Link User Link from Cisco Unified MobilityManager to Cisco Unified CallManager, follow these steps:
Procedure
Step 1 From the Cisco Unified MobilityManager administration window, choose System > CallManager Links > Shared Line User Links.
Step 2 Click Add New.
The Shared Line User Links Configuration window opens.
Step 3 Enter a unique name for the new link in the Name field. The maximum length is 50 characters.
Step 4 In the Primary CTI Manager IP Address field, enter the IP address of the Cisco Unified CallManager in which the CTI manager is running.
Step 5 If a secondary CTI manager has been configured, enter its IP address in the optional Secondary CTI Manager IP Address field.
Step 6 Cisco recommends that you maintain the default setting of 6000 milliseconds for the CTI Provider In Service Timer field. This value controls timing for the communications link between Cisco Unified MobilityManager and Cisco Unified CallManager and should be modified only if there are connection problems between the two systems. The range of values is 1000-11000 milliseconds.
Step 7 In the Shared Line CTI User field, enter the exact ID of the CTI user that was defined in Cisco Unified CallManager. The maximum length is 50 characters. For more information, see the section on creating CTI users in the Cisco Unified MobilityManager Installation Guide.
Step 8 In the Shared Line CTI User Password field, enter the password of the CTI user as assigned in Cisco Unified CallManager, and confirm the password. The maximum length is 50 characters.
Step 9 Click Save.
Related Topics
•Adding a New Shared Line User Link
•Deleting a Shared Line User Link
Finding Existing Shared Line User Link Records
To find existing Shared Line User Link records, follow these steps:
Procedure
Step 1 From the Cisco Unified MobilityManager administration window, choose System > Call Manager Link > Shared Line User Links.
The Find and List Cisco CTI Manager Shared Line User Links window opens.
Step 2 From the drop-down list box, choose one of the following criteria:
•begins with
•contains
•ends with
•is exactly
•is empty
•is not empty
Step 3 Specify the appropriate search text, if applicable, and click Find. You can also specify how many items to display per page.
Note To find all matching records in the database, click Find without entering any search text. To refine a search that was just completed, choose Search Within Results before clicking Find.
Step 4 From the list of records, click the item that matches your search criteria.
The window displays the item that you choose.
Related Topics
•Adding a New Shared Line User Link
•Deleting a Shared Line User Link
Deleting a Shared Line User Link
To delete a Shared Line User Link, follow these steps:
Note It is not possible to modify a shared line user link. To make a change, you must delete the existing link and add a new one.
Procedure
Step 1 From the Cisco Unified MobilityManager administration window, choose System > CallManager Links > Shared Line User Links.
Find the user link or links that you want to remove. See "Adding a New Shared Line User Link" section.
Step 2 Use either of the following methods to delete records:
From the list of records:
a. Use the check boxes to select specific records, or click Select All to choose all records.
b. Click Delete Selected.
c. Click OK to confirm.
From an open record:
a. Click Delete.
b. Click OK to confirm.
Related Topics
•Adding a New Shared Line User Link
•Finding Existing Shared Line User Link Records
Adding a New Outgoing Port User Link
It is necessary to add a link between Cisco Unified MobilityManager and the CTI user in Cisco Unified CallManager that was set up as an outgoing port during installation. See the Cisco Unified MobilityManager Installation Guide for more information.
To add a new outgoing port user link, follow these steps:
Procedure
Step 1 From the Cisco Unified MobilityManager administration window, choose System > CallManager Links > Outgoing Port User Links.
Step 2 Click Add New.
The Outgoing Port User Links Configuration window opens.
Step 3 Enter a unique name for the new link in the Name field. The maximum length is 50 characters.
Step 4 In the Primary CTI Manager IP Address field, enter the IP address of the Cisco Unified CallManager in which the CTI manager is running.
Step 5 If a secondary CTI manager has been configured, enter its IP address in the optional Secondary CTI Manager IP Address field.
Step 6 Cisco recommends that you maintain the default setting for the number of 6000 milliseconds in the CTI Provider In Service Timer field. This value should be modified only if there are connection problems between Cisco Unified MobilityManager and Cisco Unified CallManager. The range of values is 1000-11000 milliseconds.
Step 7 In the Outgoing Port CTI User field, enter the ID of the CTI user that was defined in Cisco Unified CallManager.
Note The user ID must be identical to the ID configured in Cisco Unified CallManager. For more information, see the section on adding CTI users in the Cisco Unified MobilityManager Installation Guide.
Step 8 Enter the password of the CTI user as assigned in Cisco Unified CallManager, and confirm the password. The maximum length is 50 characters.
Step 9 Click Save.
Related Topics
•Finding an Existing Outgoing Port User Link Record
•Deleting an Outgoing Port User Link
Finding an Existing Outgoing Port User Link Record
To find an existing outgoing port user link record, follow these steps:
Procedure
Step 1 From the Cisco Unified MobilityManager administration window, choose System > Call Manager Link > Outgoing Port User Links.
The Find and List Cisco CTI Manager Outgoing Port User Links window opens.
Step 2 From the drop-down list box, choose one of the following criteria:
•begins with
•contains
•ends with
•is exactly
•is empty
•is not empty
Step 3 Specify the appropriate search text, if applicable, and click Find.
Note To find all matching records in the database, click Find without entering any search text. To refine a search that was just completed, choose Search Within Results before clicking Find.
Step 4 From the list of records, click the item that matches your search criteria.
Step 5 The window displays the item that you choose.
You can delete multiple links from the Find and List window by checking the check boxes next to the appropriate items and clicking Delete Selected.
You can choose all the items in the window by checking the check box in the matching records title bar and clicking Delete Selected.
Related Topics
•Adding a New Outgoing Port User Link
•Deleting an Outgoing Port User Link
Deleting an Outgoing Port User Link
To delete an outgoing port user link, follow these steps:
Note It is not possible to modify an outgoing port user link. If you want to make a change, you must delete the existing link and add a new one.
Procedure
Step 1 From the Cisco Unified MobilityManager administration window, choose System > CallManager Links > Outgoing Port User Links.
Find the user link or links that you want to remove. See "Adding a New Shared Line User Link" section.
Step 2 Use either of the following methods to delete records:
From the list of records:
a. Use the check boxes to select specific records, or click Select All to choose all records.
b. Click Delete Selected.
c. Click OK to confirm.
From an open record:
a. Click Delete.
b. Click OK to confirm.
Related Topics
•Finding an Existing Outgoing Port User Link Record
•Adding a New Outgoing Port User Link
Setting Up User Accounts
A user's Mobile Connect profile consists of the following elements:
•The user account stores all the Mobile Connect information for a user and is identified by the Mobile Voice Access User ID.
•A group ties together a set of phone lines and remote destinations for the user.
•A line appearance is a desktop phone line or extension for the user.
•Remote destinations include the cellular phones that are available for Mobile Connect responses and pickup, and other phones that are used to reach Mobile Voice Access.
To set up user accounts, perform these tasks:
1. Adding a New User Account
2. Adding a New Calling Group for an Existing User
3. Adding a New Line Appearance for an Existing User
4. Adding a New Remote Destination
Cisco Unified MobilityManager also allows bulk provisioning of user records. For information, see "Provisioning Groups of Users in Bulk" section.
Mobile Connect Parameters
Many of the Mobile Connect parameters can be defined at the system level or individual user level. When defining parameters for individual users, these rules apply:
•Parameters defined for individual users override the same parameters defined at the system level. To maintain system-level values, choose the <system default> option. To define a value for an individual user, choose the Enable option. To ignore the parameter, choose the Disable option. See "Configuring System Parameters" section for a description of system level parameters.
•Individual user parameters can be defined in the User Information windows in the Administrative application or by users in the User web pages. The last implemented user-level change applies, whether made in the Administrative application or User pages. For more information on the User pages, see the Cisco Unified MobilityManager User Guide.
Related Topics
•Configuring System Parameters
•Adding a New User Account
Mobile Voice Access
Mobile Voice Access allows users to access Mobile Connect features when they originate a call from a remote device. To originate a call from a remote device, the user dials the application from the remote device and enters the Mobile Voice Access User ID. The user is then prompted for the PIN assigned to the user in Cisco Unified CallManager. Once authenticated, the user can make a call using the same mobility features that would be available if the user originated the call from the enterprise desktop phone.
Related Topics
•Adding a New User Account
Adding a New User Account
To add a new user account, follow these steps:
Procedure
Step 1 From the Cisco Unified MobilityManager administration window, choose User > User Information.
Step 2 Click Add New.
Step 3 In the Mobile Voice Access User ID field, enter the numeric identifier that the user will use for Mobile Voice Access. The maximum length is 50 digits.
Step 4 In the Cisco Unified CallManager User ID field, enter the exact user ID that was configured for in Cisco Unified CallManager. The maximum length is 50 characters.
Step 5 In the Device Name field, enter the exact device name that is configured for the user in Cisco Unified CallManager. The maximum length is 50 characters.
Step 6 In the Enable User Remote Access field, choose yes to permit the user to take advantage of Mobile Voice Access. Choose no to prohibit the user from using Mobile Voice Access.
Note In order for a user to be able to use Mobile Voice Access, this field must be set to yes, and the Enable System Remote Access field in the System Parameters Configuration window must also be set to yes. See the "Mobile Voice Access Settings" section.
Note To enable the user, the device name must be equal to the device name in the Cisco Unified CallManager phone configuration. The AXL server settings on the System Parameters page must be configured. For more information, see "Cisco Unified CallManager AXL Server Settings" section.
Step 7 Do not change the default settings of 1 for Maximum Number of Groups Allowed and Maximum Number of Line Appearances Allowed.
Step 8 Enter the maximum number of remote destinations the user is allowed to create. The range is 1-4 destinations.
Step 9 Use the Maximum Number of Allowed Caller Filters Allowed field to limit the number of filters containing phone numbers that will cause designated remote destinations to ring on an incoming call. You can define up to 4 filters. Enter 0 if you do not want to permit filters to be defined.
Step 10 Use the Maximum Number of Blocked Caller Filters Allowed field to limit the number of filters that contain caller numbers for which the remote destinations do NOT ring on an incoming call. You can define up to 4 filters. Enter 0 if you do not want to permit filters to be defined.
Step 11 Click Save.
The user account is saved, and the window reopens with a link to add a new Mobile Connect group. See the "Adding a New Calling Group for an Existing User" section.
Related Topics
•Adding a New Calling Group for an Existing User
•Finding Existing End User Accounts
•Adding a New Line Appearance for an Existing User
•Adding a New Remote Destination
Finding Existing End User Accounts
To find an existing end user account, follow these steps:
Procedure
Step 1 From the Cisco Unified MobilityManager administration window, choose User > User Information.
The Cisco Find and List Cisco Mobile Connect Users window opens.
Step 2 Choose Mobile Voice Access User ID or Cisco Unified CallManager User ID as the basis for the search.
Step 3 From the drop-down list box, choose one of the following criteria:
•begins with
•contains
•ends with
•is exactly
•is empty
•is not empty
Step 4 Specify the appropriate search text, if applicable, and click Find. You can also specify how many items per page to display.
Note To find all matching records in the database, click Find without entering any search text. To refine a search that was just completed, choose Search Within Results before clicking Find.
Step 5 Click the underlined link to open the desired record.
The window displays the record that you selected.
Related Topics
•Adding a New User Account
•Adding a New Calling Group for an Existing User
•Adding a New Line Appearance for an Existing User
•Adding a New Remote Destination
Adding a New Calling Group for an Existing User
A group ties together a set of phone lines and remote destinations for the user. To add a new calling group for an existing user, follow these steps:
Procedure
Step 1 After finding an existing user record ("Finding Existing End User Accounts" section) or adding a new user account ("Adding a New User Account" section), click the underlined link.
The window reopens with a link to add a new associated group.
Step 2 Click Add New Group.
Step 3 In the Group Identification field, enter a numeric ID. The maximum length is 50.
Step 4 Enter an description, if desired. The maximum length is 50 characters.
Step 5 Click Save.
The information is saved, and the window reopens with links to add new line appearances and remote destinations.
Related Topics
•Adding a New User Account
•Finding Existing End User Accounts
•Adding a New Line Appearance for an Existing User
•Adding a New Remote Destination
Adding a New Line Appearance for an Existing User
The line appearance is the desktop phone line or extension for the user.
To add a new line appearance for an existing user, follow these steps:
Procedure
Step 1 Find the user account ("Finding Existing End User Accounts" section).
Step 2 Add a new group ("Adding a New Calling Group for an Existing User" section), or click the link for an existing group.
The window reopens with a link to add a new line appearances and remote destinations.
Step 3 Click Add New Line Appearances.
Step 4 In the Line Number field, enter the telephone number or extension for the line. Maximum field length is 20 characters; individual characters can take the values 0-9 or A-D.
Step 5 The new line appearance automatically inherits system level Mobile Connect settings. If needed, modify the values according to the descriptions in Table 2-1.
Step 6 If needed, change the default value in the Maximum Wait Time for Cellular Phone Pickup. This setting applies for calls that are switched from the cellular phone to desktop phone. If the wait time is exceeded before the desktop phone is picked up, the call is disconnected. The range is 5000-60000 milliseconds, and the default is 10000 milliseconds.
Step 7 In the optional Enable Cellular Phone Pickup field, choose whether to enable the Mobile Connect feature to allow pick-up of incoming calls on the cellular phone. The default is the system level default.
Step 8 Click Save.
The information is saved, and the window reopens with links to add new line appearances and remote destinations.
Related Topics
•Adding a New User Account
•Finding Existing End User Accounts
•Adding a New Calling Group for an Existing User
•Adding a New Remote Destination
•Entering Parameters for User Line Appearances and Remote Destinations
Adding a New Remote Destination
To add a new remote destination (cellular phone number or other remote phone number) for an existing user, follow these steps:
Procedure
Step 1 Find the user account ("Finding Existing End User Accounts" section).
Step 2 Add a new group ("Adding a New Calling Group for an Existing User" section), or click the link for an existing group.
The window reopens with link to add new line appearances and remote destinations.
Step 3 Click Add New Remote Destination.
Step 4 In the Remote Destination field, enter the telephone number for the destination. Include the area code and any additional digits required to obtain an outside line. Maximum field length is 20 characters; individual characters can take the values 0-9 or A-D.
Step 5 To enable calls to be made from the user's cellular phone to desktop phone, enter the caller ID used for the cellular phone in the Caller ID field. When the call is placed, the caller ID is detected, and the call is directed to the desktop phone without an attempt to ring the cellular phone as well. The caller ID is also automatically detected when the user calls Mobile Voice Access, and the user is prompted only for password.
Step 6 To activate the Mobile Connect features for this line, choose yes from the Enable Mobile Connect pull-down list box. The default is yes.
Step 7 The new remote destination automatically inherits the system level cellular timer settings. Refer to Table 2-2 if you need to change the settings.
Step 8 Click Save.
The record is saved. The window reopens with the user account information presented along with links to the remote destinations.
Related Topics
•Adding a New User Account
•Finding Existing End User Accounts
•Adding a New Calling Group for an Existing User
•Adding a New Line Appearance for an Existing User
•Entering Parameters for User Line Appearances and Remote Destinations
Entering Parameters for User Line Appearances and Remote Destinations
The tables in this section describe the parameters for user line appearances and remote destinations:
•Mobile Connect Settings
•Cellular Timer Settings
Mobile Connect Settings
Table 2-1 describes the Mobile Connect settings available in the Line Appearances window.
Table 2-1 Mobile Connect Settings
Field
|
Description
|
Enable Caller ID Override
|
Choose Enable if you want the caller ID display to show a number other than the ID of the call initiator. Choose Disable to show the ID of the call initiator. The default is the system level default.
|
Caller ID Override Number
|
Enter the telephone number to display for caller ID. Maximum field length is 20 characters; individual characters can take the values 0-9 or A-D. If the field is blank, then the display indicates that there is no caller ID.
Note If Enable Caller ID Override is disabled, then this field is inactivated.
|
Enable Delay Before Ringing Cellular Phone
|
Choose Enable to introduce a delay before causing the remote device (cellular phone) to ring when an incoming call is received. By introducing a delay, the desktop phone maintains priority status for receiving incoming calls. Choose Disable to have no delay introduced. The default is the system level default.
|
Delay Before Ringing Cellular Phone
|
If you choose Enable in the Enable Delay Before Ringing Cellular Phone field, enter the time delay in milliseconds. The range is 1000-300000 milliseconds, and the default value is 4000 milliseconds.
|
Cellular Timer Settings
Table 2-2 describes the settings that control rings and timing for cellular phone pickup.
Table 2-2 Cellular Timer Settings
Field
|
Description
|
Enable Maximum Cellular Phone Pickup Timer
|
Choose Enable to set the maximum waiting time for the cellular phone to answer when a call is switched from the desktop phone. The default is the system level default.
|
Maximum Cellular Phone Pickup Timer
|
If you choose Enable for Maximum Wait Time for Cellular Phone Pickup, enter the maximum number of milliseconds that is permitted to pass before the cellular phone must be picked up when a call is switched from the desktop phone. If the remote device does not answer in the specified time, the call is disconnected. The range is 1000-300000 milliseconds, and the default is 20000 milliseconds.
|
Enable Maximum Cellular Phone Ring Timer
|
Choose Enable to set timing intervals for calls switched from the desktop phone to cellular phone. The default is the system level default.
|
Maximum Cellular Phone Ring Timer
|
If you choose Enable for Enable Maximum Cellular Phone Ring Timer, enter the maximum length of time that the cellular phone will ring before being disconnected. The range is 10000-300000, and the default is 19,000 milliseconds.
|
Enable Minimum Cellular Phone Ring/Pickup Timer
|
Choose Enable to set the minimum timing before the cellular phone rings for incoming calls and when switching from the desktop phone to cellular phone. The default is the system level default.
|
Minimum Cellular Phone Ring/Pickup Timer
|
If you choose Enable for Minimum Cellular Phone Ring Timer, enter the minimum time that must pass before the cellular phone can be answered. If an attempt is made to answer the cellular phone before this time passes, then the call is dropped (it is assumed that cellular phone voice mail has picked up the call). The range is 1000-10000 milliseconds, and the default is 1500 milliseconds.
Note If you experience dropped inbound calls in cell phones that are configured as remote destinations, try adjusting them to suit your cell phone requirements for Voicemail.
|
Related Topics
•Adding a New User Account
•Adding a New Calling Group for an Existing User
•Adding a New Line Appearance for an Existing User
•Adding a New Remote Destination
Updating Existing User Accounts
To update existing user accounts, follow these steps:
Procedure
Step 1 Choose System > User Information.
Step 2 Find the user account that you want to update. See "Finding Existing End User Accounts" section.
Step 3 Enter the change in fields in the window, or click an underlined link to changes a group or line appearance.
Step 4 Click Save.
Related Topics
•Adding a New User Account
•Deleting Existing User Accounts
Deleting Existing User Accounts
To delete one or more existing user accounts, follow these steps:
Procedure
Step 1 Choose System > User Information.
Step 2 Find the user accounts that you want to remove. See "Finding Existing End User Accounts" section.
Step 3 Use either of the following methods to delete records:
From the list of records:
a. Use the check boxes to select specific records, or click Select All to choose all records.
b. Click Delete Selected.
c. Click OK to confirm.
From an open record:
a. Click Delete.
b. Click OK to confirm.
Related Topics
•Adding a New User Account
•Updating Existing User Accounts
Updating a Group Record
To update a group record associated with a user, follow these steps:
Procedure
Step 1 Choose System > User Information.
Step 2 Open the user record. See "Finding Existing End User Accounts" section.
Step 3 Click the link for the group.
Step 4 Make desired changes.
Step 5 Click Save.
Related Topics
•Adding a New Calling Group for an Existing User
•Deleting a Group Record
Deleting a Group Record
To delete a group associated with a user, follow these steps:
Procedure
Step 1 Choose System > User Information.
Step 2 Open the user record. See "Finding Existing End User Accounts" section.
Step 3 Click the link for the group.
Step 4 Click Delete when the group record opens.
Step 5 Click OK to confirm.
Related Topics
•Adding a New Calling Group for an Existing User
•Updating a Group Record
Updating a Line Appearance
To update a line appearance associated with a user, follow these steps:
Procedure
Step 1 Choose System > User Information.
Step 2 Open the user record. See "Finding Existing End User Accounts" section.
Step 3 Click the link for the group in which the line appearance is defined.
Step 4 Click the line for the line appearance.
Step 5 Make desired changes.
Step 6 Click Save.
Related Topics
•Adding a New Line Appearance for an Existing User
•Deleting a Line Appearance
Deleting a Line Appearance
To delete a line appearance associated with a user, follow these steps:
Procedure
Step 1 Choose System > User Information.
Step 2 Open the user record. See "Finding Existing End User Accounts" section.
Step 3 Click the link for the group in which the line appearance is defined.
Step 4 Click the line for the line appearance.
Step 5 Click Delete when the line appearance record opens.
Step 6 Click OK to confirm.
Related Topics
•Adding a New Line Appearance for an Existing User
•Updating a Line Appearance
Updating a Remote Destination
To update a remote destination, follow these steps:
Procedure
Step 1 Choose System > User Information.
Step 2 Open the user record for the remote destination that you want to remove. See "Finding Existing End User Accounts" section.
Step 3 Click the link for the group for which the remote destination is defined.
Step 4 Make desired changes.
Step 5 Click Save.
Related Topics
•Adding a New Remote Destination
•Deleting a Remote Destination
Deleting a Remote Destination
To delete a remote destination, follow these steps:
Procedure
Step 1 Choose System > User Information.
Step 2 Open the user record for the remote destination that you want to remove. See "Finding Existing End User Accounts" section.
Step 3 Click the link for the group for which the remote destination is defined.
Step 4 Click Delete when the remote destination record opens.
Step 5 Click OK to confirm.
Related Topics
•Adding a New Remote Destination
•Updating a Remote Destination
Provisioning Groups of Users in Bulk
You can use CLI utilities in Platform administration to perform bulk provisioning of Cisco Unified MobilityManager users.
First, you must create a userinfo.csv file on a Secure File Transfer Protocol (SFTP)-enabled system. The userinfo.cvs file must be in comma-separated value (CSV) format (columns that require non-blank entries are marked with *):
•Mobile_Voice_Access_User ID*
•Mobile_Unified_CallManager User ID*
•DeviceName
•Enable User Remote Access
•Maximum number of Group Allowed
•Maximum number Line Appearance Allowed
•Maximum number of Remote Destination Allowed*
•Maximum number of Allowed Caller Filters Allowed*
•Maximum number of Blocked Caller Filters Allowed*
•Group Identification*
•Description
•Line Number*
•Enable Caller ID Override
•Caller ID Override Number
•Enable Delay Before Ringing Cellular Phone
•Delay Before Ringing Cellular Phone (msec)
•Maximum wait time for desk phone pickup (msec)
•Enable Cellular Phone Pickup
•Remote Destination*
•CallerID
•Enable Mobile Connect
•Enable Maximum Cellular Phone Pickup Timer
•Maximum Cellular Phone Pickup Timer (msec)
•Enable Maximum Cellular Phone Ring Timer (msec)
•Maximum Cellular Phone Ring Timer (msec)
•Enable Minimum Cellular Phone Ring/Pickup Timer
•Minimum Cellular Phone Ring/Pickup Timer (msec)
By convention, the first line of a CSV (comma-separated format) file is reserved for comments. Therefore, enter input values starting in the second row.
For example, an input line for the userinfo.csv file might be:
1000,usera,,no,1,1,1,1,1,1,test,1681000,enable,,enable,4000,10000,enable,99023136,,yes,enable,20000,enable,19000,default,9000
After creating the CSV file, follow these steps to add the user information using bulk provisioning:
Procedure
Step 1 Enter this command to send the userinfo.csv file from the SFTP server to the Cisco Unified MobilityManager server:
utils get_cisco_mobile_connect_users_info
Enter this information in response to the prompts:
•SFTP server IP
•SFTP server port (default is 22)
•User ID
•Password
•Download directory
•Download file
Step 2 Enter this command:
utils cisco_mobile_connect_users_insert
The system prompts with the following question:
Do you want to delete all the cisco mobile connect users from the database (Y/N):
If you select Y, the system deletes the user information from the database and then inserts the contents of the new userinfo.csv file into the database. If you select N, the system skips the bulk deletion and proceeds with normal bulk insertion of userinfo.csv contents into the database.
Step 3 Log in to the Cisco Unified MobilityManager administration web interface.
Step 4 Choose System > Data Synchronization.
Step 5 Click Start Now to begin data synchronization and load the Mobile Connect users into memory.
The following information applies to bulk provisioning:
•The user data is not validated by way of an AXL request to Cisco Unified CallManager.
•If the file format is incorrect, the bulk provisioning is executed, but the information is not added to the user database.
•Each user ID is associated with only one remote destination.
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