FeedbackTable Of Contents
A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - R - S - T - U - V - W -
Index
A
accessibility features
described 18
enabling audible alerts 19
Advanced Search button 53
Answer button 25
answering a call
broadcast 26
incoming 25
audible alert ring settings, configuring 19
audible alerts
described 18
enabling 19
B
Broadcast Calls window
described 6
button
Advanced Search 53
Answer 25
Call Control 9
Consult Transfer 32
Dial 29
Direct Transfer 33
Hang Up 29
Hold 27
Join 33
Online/Offline 21
Resume 28
Transfer 31
Voice Messaging 37
C
call
answering
broadcast 26
incoming 25
disconnecting (ending) 29
forwarding 37
forwarding a call to voice messaging 37
handling 25
initiating an ad hoc conference 34
joining 33
making a call 29
parking 35
placing a call on hold 27
retrieving a call from hold 28
reverting a parked call 36
transferring 30
Call Control
buttons 9
icons 9
positioning toolbar 9
toolbar
buttons and tasks (table) 10
described 9
window
call/line status 15
components 5
changing position of call-control toolbar 9
color scheme, changing 45
columns, reordering in the Directory window 55
Consult Transfer button 32
consult transferring a call 32
context-sensitive menus 17
D
default keyboard shortcuts (table) 39
default window layout, choosing 46
Dial button 29
Dial Digits keypad 38
dial pad, described 17
dialing a call 29
Direct Transfer button 33
direct transferring a call 33
directory
locating a specific name 53
reloading 54
sorting 55
using 53
Directory window
call/line status 15
described 7
reordering the columns 55
disconnecting a call 29
document
audience ii
conventions iii
organization ii
preface i
purpose i
related documentation iii
documentation
related iii
E
ending a call 29
exiting Cisco Unified CallManager Attendant Console 23
F
forwarding a call to voice-messaging system 37
G
getting started 1
H
Hang Up button 29
hanging up a call 29
hold
placing a call on 27
retrieving a call from 28
Hold button 27
I
icons
call control 9
pop-to-top 14
interface, Cisco Unified CallManager Attendant Console (table) 3
interface, using 1
J
Join button 33
joining a call 33
K
keyboard shortcuts
creating and editing 43
default (table) 39
navigation (table) 39
navigation, described 18
L
layout, default window 46
locating a user 53
locking window size and layout 46
Log in dialog box 4
logging in to Cisco Unified CallManager Attendant Console 21
logging out of Cisco Unified CallManager Attendant Console 23
M
making a call 29
menu bar, described 9
menus, context-sensitive 17
N
name, locating in the directory 53
navigation shortcuts 18
O
off line, going 21
on line, going 21
Online/Offline button 21
P
Parked Calls window 8
parking a call 35
placing calls, methods 29
pop-to-top icon 14
R
Resume button 28
retrieving a parked call 36
S
settings
customizing 43
screen appearance 44
viewing and editing 44
Settings dialog box 4
shortcuts, keyboard
creating and editing 43
key sequences (table) 39
shortcuts, navigation
described 18
key sequences (table) 39
sorting the directory 55
Speed Dials window
adding speed-dial entry 50
adding speed-dial group 48
call/line status 15
deleting speed-dial entry 52
deleting speed-dial group 49
editing speed-dial entry 51
importing and exporting speed-dial entries 51
renaming speed-dial group 49
sorting entries in speed-dial group 52
speed-dial entries
adding 50
deleting 52
editing 51
importing and exporting 51
speed-dial groups
adding 48
deleting 49
renaming 49
sorting entries 52
starting Cisco Unified CallManager Attendant Console 19
status bar 14
T
text size, changing 45
toolbar, Call Control
buttons and tasks (table) 10
toolbar, call-control
described 9
Transfer button 31
transferring a call
consult transfer 32
direct 33
unsupervised transfer 31
U
unsupervised transfer 31
V
Voice-Messaging button 37
voice-messaging system, forwarding a call to 37
W
window
Broadcast Calls 6
Call Control 5
Cisco Unified CallManager Attendant Console 5
default layout 46
Directory 7
locking window size and layout 46
Parked Calls 8
Speed Dial 7
Speed Dials 47