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Table Of Contents
Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Z
Index
Symbols
! in route patterns 14-26
+dialing 14-54
+E.164 numbering plan 14-72
<None> calling search space 20-7
@ in route patterns 14-26
Numerics
1040 Sensor 29-8
1100 Video Endpoint 8-17
1700 Series Routers 7-7
3500 Series Video Gateways 5-12
3900 Series SIP Phones 8-11
500 Video Endpoint 8-17
508 conformance 8-5
6900 Series Phones 8-9
7800 Series Phones 8-12
7900 Series Phones 8-8
7905_7912 dial rules 14-19
7921G Wireless IP Phone 8-26
7925G-EX Wireless IP Phone 8-26
7925G Wireless IP Phone 8-26
7926G Wireless IP Phone 8-26
7940_7960_OTHER dial rules 14-19
802.1s 3-4
802.1X authentication 4-14
802.3af PoE 3-12
8800 Series Phones 8-10
9.@ route pattern 14-26
A
AA 19-23
AAR
dial plan considerations 14-68, 14-76
for video calls 5-18
for Voice over PSTN 10-21
with Cisco Unity 19-8
AC 18-43
access control list (ACL) 4-21
accessibility of endpoint features 8-5
Access Layer 3-4
access lists for Mobile Connect calls 23-45
access numbers 23-53
access point (AP) 3-54, 3-55, 3-64, 8-26
ACL 4-21
Active Directory (AD) 16-10, 16-14, 16-17, 16-22
Active Directory Application Mode (ADAM) 16-12, 16-27
Active Directory Lightweight Directory Services (ADLDS) 16-19
Adaptive Security Appliance (ASA) 4-22, 4-31
addresses
flat 23-22
MAC 4-7
security 4-5
security issues 4-4
Address Resolution Protocol (ARP) 3-64, 4-12
ADLDS 16-19
Administrative XML Layer (AXL) 29-6
advanced formulas for bandwidth calculations 3-51
AFT 15-23
agent desktop 25-11
agents for call processing 10-23
Aggregation Services Router (ASR) 22-4
AHT 27-5
alias normalization 14-72
ALI Formatting Tool (AFT) 15-23
all trunks busy 15-14
analog
connection types 8-7
endpoints 8-6
interface modules 8-7
standalone gateways 8-6
Analysis Manager 29-23
Analytics 29-13
anchoring calls in the enterprise 23-57
Android 8-30, 23-63, 23-76, 23-80
annunciator 7-17
answer supervision 15-14
AnyConnect 23-86
AnyConnect Secure Mobility Client 8-31
Apple iOS 8-30
application dialing rules 21-7, 23-53
applications
Attendant Console 18-43
described 18-1
Extension Mobility 18-7, 18-29
for mobile users 23-1
IP Manager Assistant 18-20
IP Phone Services 18-2
security 4-36
Unified Communications Manager Assistant 18-20
WebDialer 18-34
applications and services layer 17-1
application users 16-7
architecture
applications and services layer 17-2
call control and routing 12-2
call processing 9-2
Cisco Jabber 21-3
Cisco UCIntegration for IBM Sametime 21-26
Cisco UCIntegration for Microsoft Lync 21-23, 27-18
Cisco UCIntegration for Microsoft Office Communicator 27-18
Cisco Unified Communications Manager Assistant 18-21, 18-22
Cisco Unified Contact Center 24-2
Cisco Unified MeetingPlace 22-31
Cisco WebEx Connect 27-18
collaboration system 2-1
conferencing 22-2
deployment models 10-3
directories 16-7
endpoints 8-3
Enterprise Feature Access 23-54
Extension Mobility 18-8
IP Phone Services 18-2
media resources 7-2
Mobile Connect 23-45
Mobile Voice Access 23-54
mobility clients and devices 23-64
operations and serviceability layer 26-2
presence 20-9
Service Advertisement Framework (SAF) 10-60
trunks 6-2
voice and video over WLAN 3-54
WebEx Social 22-50
wireless LAN 3-54
area code 14-77
ASR 22-4
Assistant Console 18-33
Assurance 29-4
Asynchronous Transfer Mode (ATM) 3-37, 10-13, 10-22
Attendant Console (AC) 18-43, 27-26
audio conferencing 11-3
audio sources 7-41
authentication
database 3-56
mechanisms 16-37
Security Assertion Markup Language (SAML) 16-31
timers 16-36
authentication and encryption 4-18
auto-detection 9-40
automated alternate routing (AAR)
dial plan considerations 14-68, 14-76
for video calls 5-18
for Voice over PSTN 10-21
with Cisco Unity 19-8
automated attendant (AA) 19-23
Automatic Location Identification (ALI) 15-5, 15-23
Automatic Location Identifier (ALI) 15-3
Automatic Number Identification (ANI) 15-3, 15-5, 15-7, 15-11
average hold time (AHT) 27-5
AXL 29-6
B
BackboneFast 3-6
bandwidth
advanced formulas 3-51
best-effort 3-36
call control traffic 3-49, 3-51, 3-53
for Cisco Unity 19-33
for contact center 24-14
for shared line appearances 3-52
for Unified MeetingPlace 22-48
for video calls 13-29
for virtual tie lines 3-53
for WebEx 22-12
general rule 10-42
guaranteed 3-36
management of 13-3
requirements for call admission control 13-9
requirements for gatekeepers 13-3
voice class requirements 3-41
beacons 3-65
Bearer Capabilities Information Element (bearer-caps) 5-15
bearer-caps command 5-15
bearer traffic 3-46
best-effort bandwidth 3-36
best practices for
centralized call processing 10-13
Cisco Unified Communications Manager Express (UnifiedCME) 9-42
Cisco Unity 19-33
Cisco Unity Connection 19-33
Cisco Unity Express (CUE) 19-47
distributed call processing 10-23
LDAP synchronization 16-16
music on hold 7-40
single-site deployment 10-10
voice messaging 19-33
WAN design 3-34
BFD 22-9
BGP 22-9
BHCA 10-47, 27-5, 27-19, 27-44
BHCC 27-5
Bidirectional Forwarding Detection (BFD) 22-9
bill-to number (BTN) 15-5
BlackBerry 8-31
blade servers 10-56
BLF 20-6
blocking factor 27-5
blocking numbers 23-52
Border Gateway Protocol (BGP) 22-9
BPDU 3-6
branch office router 7-44
bridge protocol data unit (BPDU) 3-6
Bring Your Own Device (BYOD) Infrastructure 23-75
broadcast messages 18-48
B-Series Blade Server 10-56, 10-58
BTN 15-5
bump in the wire 4-25
bursting 3-43
bursty traffic 27-6
Business Edition 9-2, 9-25, 9-29, 9-31, 23-61, 27-44, 27-46
Business Edition6000 10-53
busy hour 27-5
busy hour call attempts (BHCA) 10-47, 27-5, 27-19, 27-44
busy hour call completions (BHCC) 27-5
busy lamp field (BLF) 20-6
BYOD 23-75
C
CAC (see call admission control)
calendar integration for presence 20-31
calendar server 22-56
call admission control
bandwidth management 13-3
bandwidth requirements 13-9
components 13-3
described 13-1
design considerations 13-36
dual data center 13-37
effective path 13-4
elements 13-3
enhanced locations 13-4
example bandwidth deductions per call 13-25
for contact center 24-15
for music on hold 7-42
for Session Management Edition (SME) 13-44
gatekeeper 13-3
locations 13-42
migration to Enhanced Locations CAC 13-34
moving devices to a new location 15-15, 23-14
MPLS cloud 13-38
paths 13-4
replication network 13-15
SIP trunks 13-24
topologies 13-36
weights 13-4
call anchoring 23-57
callback
for emergency services 15-11, 15-18
call center 24-1
Call Control Discovery (CCD) 10-60
call control traffic 3-49, 3-53
call detail record (CDR) 10-44, 27-14, 29-10
caller ID matching 23-53, 23-54, 23-57
caller ID transformations 23-60
call flows
multicast music on hold 7-24, 7-27
unicast music on hold 7-26, 7-29
Call Forward Unregistered (CFUR) 14-68
call hand-in 23-72
calling line ID (CLID) 14-27
calling party number (CPN)
in 911 calls 15-5
localization 14-60
calling privileges 14-39
calling restrictions 14-39
calling search spaces 14-39, 14-41, 20-7, 23-56
call management record (CMR) 10-44, 27-14, 29-10
call processing
agents 10-23
architecture 9-2
capacity planning 9-27
centralized 10-10, 19-7, 19-11, 24-8, 29-27
design considerations 9-30
distributed 10-21, 24-10, 29-29
guidelines 9-1
hardware platforms 9-4
high availability 9-16
subscriber server 9-7
call-related traffic 3-53
call routing
architectural layer 12-1
for emergency calls 15-22
inbound 23-67
outbound 23-68
calls
911 15-1
classification of 14-27
dual control 10-38
forwarding 14-43
history 20-7
hold 7-20
inbound 5-16
monitoring 25-1
music on hold 7-18
outbound 5-17
pickup at desk phone 23-38
pickup at remote destination phone 23-39
preservation of 5-10
privileges 14-39
queuing 24-2
recording 25-1
routing 5-16, 5-17, 14-21, 15-22
signaling 5-14
calls per second (cps) 27-5
CAM 4-7
CAMA 15-6
campus
access switch 3-3
infrastructure requirements 3-1
capacity planning
applications and serviceability layer 17-4
Attendant Console 18-46, 27-26
by product 27-12
call processing 9-27
call recording and monitoring 25-14
call routing 12-3
call traffic 27-19
Cisco IM and Presence 27-29
Cisco mobility clients and devices 23-87
Cisco Prime Collaboration 27-43
Cisco Prime Collaboration Analytics 27-43
Cisco Prime Collaboration Assurance 27-43
Cisco UC Integration for IBM Sametime 21-28, 27-18
Cisco UC Integration for Microsoft Lync 21-25, 27-18
Cisco Unified Communications Manager Express (UnifiedCME) 27-44
Cisco WebEx Connect 27-18
Cisco WebEx Messenger service 20-45, 21-22
clusters 27-13
codecs 27-33
collaboration clients and applications 27-16
collaboration system 2-4
contact center 24-17
deployment models 10-4
design and deployment considerations 27-1
dial plan 27-20
emergency services 27-31
Express Media Server (EMS) 27-41
Extension Mobility 18-18, 27-23
factors to consider 27-8
gateways 27-31
instant messaging storage requirements 20-30
IP Phone Services 18-7
Jabber Desktop Clients 21-10
LDAP directory integration 27-28
locations 27-14
megacluster 27-29
music on hold (MoH) 7-32, 7-34, 27-27
operations and serviceability layer 26-3
performance overload 27-34
performance tuning 27-34
phones 8-37
presence 27-29
regions 27-14
servers 27-13
sizing tools 27-10
UnifiedCM 27-13
UnifiedCM Assistant 18-27, 27-24
UnifiedCM servers 9-27
Unified MeetingPlace 22-47, 27-37, 27-38
Video Communication Server (VCS) 9-30
videoconferencing 27-38
Virtualization Experience Media Engine (VXME) 21-30
voice activity detection (VAD) 27-33
voice messaging 27-35
WebEx 22-12
WebEx Social 22-58
XMPP clients 27-18
CAPWAP 3-55
CAR 10-44
CCD 10-60
CDP 4-5
CDR Analysis and Reporting (CAR) database 10-44
Centralized Automatic Message Accounting (CAMA) 15-6
centralized call processing
centralized messaging 19-7
deployment model 10-10, 24-8, 29-27
distributed messaging 19-11
migration to 28-5
Voice over the PSTN 10-21
centralized messaging 19-5, 19-7, 19-15, 19-22
centralized TFTP services 3-32
CFUR 14-68
channels for wireless devices 3-61
CIR 3-43
Cisco 1040 Sensor 29-8
Cisco Business Edition 9-25, 23-61, 27-46
Cisco Discovery Protocol (CDP) 4-5
Cisco Emergency Responder (CER) 14-67, 15-7, 15-15
Cisco EnergyWise Technology 3-13
Cisco IM and Presence 20-9, 21-19, 27-29
Cisco IOS software MTP 7-16
CiscoIP SoftPhone 15-17
Cisco IP Voice Media Streaming Application 7-17, 27-26
Cisco Jabber 21-3, 22-55, 23-76, 23-80
Cisco LEAP 8-27
Cisco Mobile iPhone 23-80
Cisco Network Analysis Module (NAM) 29-10
Cisco Option Package (COP) 28-8
Cisco Paging Server 18-48
Cisco Prime 29-1
Cisco Prime Collaboration 27-43
Cisco Prime Collaboration Analytics 27-43
Cisco Prime Collaboration Assurance 27-43
Cisco Prime Unified Provisioning Manager (UnifiedPM) 29-14
Cisco Prime Unified Service Monitor (UnifiedSM) 29-7
Cisco Proprietary RTP 7-10
Cisco UCIntegration for IBM Sametime 21-26
Cisco UCIntegration for Microsoft Lync 21-23, 27-18
Cisco UCIntegration for Microsoft Office Communicator 21-2, 27-18
Cisco Unified Analysis Manager 29-23
Cisco Unified Border Element 4-33, 25-10
Cisco Unified Communications Management Suite 29-1
Cisco Unified Communications Manager Express (Unified CME)
capacity planning 27-44
design considerations 9-30
distributed call processing 10-23
interoperability with UnifiedCM 9-40
Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-23
Cisco Unified Computing System (UCS) Platform 10-55
Cisco Unified Contact Center 24-1
Cisco Unified Contact Center Enterprise (UnifiedCCE) 24-3
Cisco Unified Contact Center Express (UnifiedCCX) 24-6
Cisco Unified Contact Center Management Portal (UnifiedCCMP) 24-6
Cisco Unified Customer Voice Portal (UnifiedCVP) 24-4
Cisco Unified E-Mail Interaction Manager (UnifiedEIM) 24-7
Cisco Unified Intelligence Center (UnifiedIC) 24-7
Cisco Unified MeetingPlace 22-30, 27-37, 27-38
Cisco Unified Mobility 23-1, 23-35, 23-84, 27-19, 27-46
Cisco Unified Reporting 29-24
Cisco Unified SRST Manager 10-19
Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-19
Cisco Unified Web Interaction Manager (UnifiedWIM) 24-7
Cisco Unified Workspace License (CUWL) 28-7
Cisco Unity Connection 19-7, 19-18, 19-35
Cisco Unity Express (CUE) 19-23
Cisco Unity Personal Assistant 19-5
Cisco Unity Telephony Integration Manager (UTIM) 19-42, 19-44
Cisco Voice Transmission Quality (CVTQ) 29-10
Cisco WebEx Connect 27-18
Cisco WebEx Meetings Server 22-13
classification of
calls 14-27
Class of Service (CoS) 3-4
clear channel assessment (CCA) 3-65
CLEC 15-4
CLID 14-27
Client Matter Code (CMC) 14-28
clients
launch sequence 21-18
mobility clients and devices 23-63
client transformation 21-7
clipping 10-13
cloud architecture 22-4
cloud-based deployment model 21-14
Cloud Connected Audio (CCA) 22-9
clustering over the WAN
Business Edition6000 10-53
CTI applications 9-35
described 10-41
failover with Cisco Unity 19-19
for contact center 24-11, 29-30
local failover 10-45
music on hold 7-48
presence 20-20
remote failover 10-52
troubleshooting 10-45
WAN considerations 10-42
with Cisco Unity 19-20
clusters
design guidelines 9-6
Emergency Responder (ER) 15-9, 15-22
for presence servers 20-10
for UnifiedCM 9-6
guidelines for 9-14
home 18-15
home cluster 18-19
maximum capacity 27-13
redundancy 9-20
server nodes 9-7
services 9-6
visiting 18-15
CMC 14-28
codecs
capacity planning 27-33
flex mode 7-5
for music on hold 7-40
low bit-rate (LBR) 7-37
collaboration
clients 21-1
clients and applications 27-16
conferencing 22-1, 27-37, 27-41
contact management 21-9
Jabber desktop clients 21-3
LDAP directory integration 21-9
services 22-1
third-party XMPP clients and applications 21-2, 27-18
Collaboration Cloud 22-4
Collaboration Edge 15-17
collaboration system components and architecture 2-1
collaborative conferencing 22-1, 27-37, 27-41
co-located DHCP server 3-26
COM 16-4
combined deployment models for messaging 19-14
Committed Information Rate (CIR) 3-43
common locations 13-16
competitive local exchange carrier (CLEC) 15-4
complexity modes for codecs 7-4, 7-5
complexity of the database 27-14
Component Object Model (COM) 16-4
components of
Device Mobility 23-15
messaging system 19-2
presence 20-3
compressed Real-Time Transport Protocol (cRTP) 3-38, 3-40
Computer Telephony Integration (CTI) 9-8, 9-23, 9-32, 19-23, 27-21
conferencing 22-56
architecture 22-2
audio 11-3
capacity planning 22-47
collaborative 22-1, 27-37, 27-41
conference bridges 7-15
hardware 9-41
hardware resources 11-15
Intelligent Bridge Selection 11-22
recording sessions 22-44
resources 11-3
rich media 11-1
scheduling interface 22-34
software resources 11-15
traffic 27-8
video 11-16
configuration examples for
lobby phone security 4-38
UnifiedCME 9-40
configuration for mobile client users
simplified method 23-74
conformance with Section 508 8-5
connectivity options for the WAN 10-13, 10-22
console
for attendants 18-43
for UnifiedCMAssistant assistant 18-33
contact center
described 24-1
gateway sizing 27-32
traffic patterns 27-7
contact management 21-9
content-addressable memory (CAM) 4-7
continuous-presence conference view 11-16
Control and Provisioning of Wireless Access Points (CAPWAP) 3-55
COP 28-8
Core Layer 3-11
co-resident
DHCP 3-27
MoH 7-32
core switch 3-3
CoS 3-4
CPN 15-5
cps 27-5
CPU usage 27-4
C-Series Rack-Mount Server 10-59
CTI 9-8, 9-23, 9-32, 19-23, 27-21
CTI-QBE 19-23
CTI Remote Device 9-32
CTI route points 7-15
CUE 19-23
cutover 28-1
CUWL 28-7
CVTQ 29-10
CWA 22-54
D
DAI 4-12
database
complexity 27-14
replication 9-12
synchronization with UnifiedCM 16-28
data centers
redundant 4-42
security 4-30
server farm 3-12
single 4-41
Delayed Offer 7-11
Delivery Traffic Indicator Message (DTIM) 3-63
Demilitarized Zone (DMZ) 4-39
deployment models
clustering over the WAN 7-48, 10-41, 19-20, 20-20, 24-11, 29-30
combined for messaging 19-14
described 10-1
DHCP 3-26
federation 20-21
for Cisco Jabber 21-12
for Cisco Unified MeetingPlace 22-44
for Cisco Unity 19-4
for Cisco Unity Express 19-23
for contact center 24-8
for network management 29-25
for presence 20-16
for presence servers 20-12
for UnifiedCME 9-42
media resources 7-37
messaging and call processing combinations 19-6
multisite with centralized call processing 7-37, 7-44, 10-10, 24-8, 29-27
multisite with distributed call processing 7-38, 7-48, 10-21, 24-10, 29-29
music on hold 7-43
Service Advertisement Framework (SAF) 10-60
Session Management Edition 10-24
single cluster 20-17
single site 7-37, 7-44, 10-8, 24-8, 29-25
site-based 10-4
Unified Computing System (UCS) 10-55
virtualized servers 10-55, 10-59
voice over the PSTN 10-21
design criteria 10-4
designing for performance 27-8
deskphone control mode (using deskphone for audio) 8-24, 21-6
deskphone for audio 21-6
desk phone pickup 23-38
desk phones 8-8
Desktop Collaboration Experience DX600Series 8-11, 8-16
destination of a call 14-77
device mobility
dial plan 23-20
feature components and operation 23-15
Group 23-15
Info 23-15
operation flowchart 23-19
operation of 23-19
parameter settings 23-17
Physical Location 23-15
settings 23-18
Device Mobility Group 23-18
devices
route group 14-29
Device Security Profile 18-15
DFS 3-61
DHCP
binding information 4-12
deployment options 3-26
described 3-24
lease times 3-25
Option 150 3-25
servers 3-27
starvation attack 4-11
dial plan
+dialing 14-54
911 calls 15-1
application dialing rules 21-7, 23-53
architecture 14-2
Call Forward Unregistered (CFUR) 14-68
calling party settings 14-56
calling privileges 14-39
call routing 14-21
capacity planning 27-20
design considerations 23-20
device mobility 23-20
elements 14-13
emergency call string 15-12
Extension Mobility 14-81
for Device Mobility 23-20
for Jabber Desktop Client 21-6
for mobility 23-69
for UnifiedCM Assistant 18-29
for WebEx Social 22-52
functions 14-1
fundamentals 14-2
globalized numbers 14-53, 14-59
international calls 14-26
localized call egress 14-60
localized call ingress 14-57
local route group 14-54
shared line appearance 15-18
Tail End Hop Off (TEHO) 14-69
transformations 14-55
Unified Mobility 23-56
variable length on-net dialing 23-22
Video Communication Server (VCS) 14-50
dial rules 14-15, 14-17, 14-19, 23-53
dial via office (DVO) 23-73, 23-81
dial via office forward (DVO-F) 23-84
dial via office reverse (DVO-R) 23-82
DID 15-5
Differentiated Services Code Point (DSCP) 3-4, 3-39, 3-67, 13-43
digital gateways 5-3
digital networking 19-30
digital signal processor (see DSP resources)
digit manipulation 5-16, 14-24, 14-27
digit prefixing 23-53
Direct Inward Dial (DID) 15-5
directories
access 16-4
architecture 16-7
authentication of users 16-9, 16-19
filtering 16-24
for UnifiedCM Assistant 18-33
high availability 16-27
integration with IP telephony system 16-1, 16-2, 27-28
integration with UnifiedCM 16-6
lookup rules 21-7
schema 16-1
search base 16-13
searches 21-10
security 16-16
sn attribute 16-10
synchronization 16-9, 16-10, 16-24
UserID 16-10
directory URI 14-47
distortion 3-62
distributed call processing 10-21, 10-23, 24-10, 29-29
distributed messaging 19-5, 19-11, 19-17
Distribution Layer 3-9
DMVPN 3-36
DMZ 4-39
DNS 3-23
Domain Name System (DNS) 3-23
DSP resources
described 7-4
PVDM 7-31
DTIM 3-63
DTMF
conversion of 7-9
gateway capabilities 5-3
methods supported by endpoints 7-9
on H.323 gateways 7-14
on SIP gateways 7-13
DTPC 3-64
dual call control 10-38
dual data center 13-37
dual-mode
phones and clients 23-63
dual tone multifrequency (DTMF) 5-3, 5-6, 7-9
DVO-F 23-84
DVO-R 23-82
DX600Series endpoins 8-11, 8-16
dynamic ANI interface 15-11
Dynamic ARP Inspection (DAI) 4-12
Dynamic Frequency Selection (DFS) 3-61
Dynamic Host Configuration Protocol (DHCP) 3-24, 4-10, 4-11, 4-12
dynamic memory 27-4
Dynamic Multipoint VPN (DMVPN) 3-36
Dynamic Transmit Power Control (DTPC) 3-64
E
Early Offer 7-11
effective path 13-4
efficiency of links 3-40
elements of a dial plan 14-13
emergency calls 14-67
emergency call string 15-12
emergency location identification number (ELIN) 15-10, 15-11
Emergency Responder 14-67, 14-68, 15-7, 15-15
emergency response location (ERL) 15-10, 15-11, 15-15
emergency services 15-1, 23-70, 27-31
eMWI 19-40
encryption
for phones 4-18
for security 4-18
for wireless endpoints 8-27
endpoints
analog gateways 8-6
architecture 8-3
design considerations 8-37
directory access 16-4
high availability 8-35
immersive video 8-18
mobile 8-30
multipurpose video 8-17
off premises 15-17
personal video 8-15
Section 508 conformance 8-5
security 4-15
software-based 8-23
supplementary services 7-13
telepresence 4-18, 8-16, 8-17, 8-18, 8-19
types of 8-1
Energy conservation 3-13
EnergyWise Technology 3-13
Enhanced Location CAC 13-4, 13-47
Enhanced Message Waiting Indicator (eMWI) 19-40
Enhanced SRST 8-14, 8-25, 8-29, 8-33, 8-34
Enhanced SRST (E-SRST) 8-20, 10-14
EnhancedSRST (E-SRST) 10-17
Enhanced Survivable Remote Site Telephony (E-SRST) 10-14
enterprise caller ID 23-70
Enterprise Feature Access 23-34, 23-40, 23-51, 23-52, 23-53
equations for calculating
Business Edition device capacities 27-45
CPU usage 27-4
CTI resource requirements 27-22
memory usage 27-4
music on hold server capacity 7-33
Erlang 27-6
Erlang blocking factor 27-6
error rate 10-45
ESXi Hypervisor. 28-8
ettercap virus 4-12
Exchange Web Services Calendar 20-34
Express Media Server (EMS) 27-41
EX Series video endpoints 8-16
Extend and Connect 21-18
Extensible Authentication Protocol (EAP) 8-27
extensible messaging 20-37
Extension Mobility (EM)
capacity planning 27-23
described 18-7
dial plan 14-81
interactions with UnifiedCMAssistant 18-29
Extension Mobility Cross Cluster (EMCC) 18-10, 18-19, 27-23
EMCC 13-36
F
FAC 14-28
factors that affect sizing 27-8
failover
clustering over the WAN 10-45, 10-52
scenarios 18-5
fallback 4-27
fallback mode 7-47
FastStart 7-14
fax
interface modules 8-7
federated deployment 20-21
federation between domains 20-21
Fibre Channel over Ethernet (FCoE) 10-56, 10-57
filtering for directory synchronization and authentication 16-24
filter strings for LDAP directories 16-27
FindMe 23-47
firewalls
access control lists 20-45
around gateways 4-31
bump in the road 4-25
centralized deployment 4-39
described 4-22
routed mode 4-24
stealth mode 4-25
transparent mode 4-25
with H.323 4-32
Firewall Services Module (FWSM) 4-22, 4-31
firmware upgrades for Cisco IP Phones 8-12
flash used for music on hold 7-44
flat addressing 23-22
flex mode for codecs 7-5
Flow Metadata 3-79
Forced Authorization Codes (FAC) 14-28
Foreign Exchange Office (FXO) 15-7
forwarding calls 14-43
Frame Relay 3-37, 10-13, 10-22
FXO 15-7
G
gain settings 5-15
gatekeeper
call admission control 10-23, 13-3
zones 13-3
Gateway Load Balancing Protocol (GLBP) 3-10
gateways
911 services 15-13
additional documentation 27-35
all trunks busy 15-14
automated alternative routing 5-18
blocking 15-14
call recording 25-4
capabilities 5-15
capacity planning 27-31
CiscoUnifiedVideoconferencing 3500 Series Video Gateways 5-12
configuration in UnifiedCM 5-14
contact center sizing 27-32
core feature requirements 5-3
digital 5-3
digit manipulation 5-16
firewalls 4-31
for local failover 10-51
for video telephony 5-12
placement 15-13
protocols 5-4
redundancy 5-10
security 4-30
selection of 5-3
service prefixes 5-17
standalone 8-6
TDM 5-2
general security 4-2
geographical diversity 10-7
geolocations 14-88
GLBP 3-10
Global Dial Plan Replication (GDPR) 14-11, 14-46, 14-69
globalized dial plan 14-53, 14-59
Global Site Backup (GSB) 22-4, 22-9
glossary 1-1
Gratuitous Address Resolution Protocol (GARP) 4-8, 4-12
ground start 8-7
groups for
call routing 14-29
Emergency Responder (ER) 15-18, 15-20
gateways 27-32
media resources 7-1
UnifiedCM redundancy 9-18
guaranteed bandwidth 3-36
H
H.245 Alphanumeric 7-10
H.245 Signal 7-10
H.323
call hairpinning 9-40
call preservation enhancements 5-10
FastStart 7-14
firewalls 4-32
gateways 5-4
supplementary services 7-13
trunks 6-3
hand-in of a call 23-72
hand-out of a call 23-72, 23-78
hardware
audio conferencing bridge 11-15
media resource capacities 7-31
MTP resources 7-16
music on hold 7-32
transcoder 7-7
types of platforms 9-4
Hardware Media Server (HMS) 22-32
headers for voice packets 3-46
high availability
applications and serviceability layer 17-3
Attendant Console 18-45
Business Edition 9-25
call processing 9-16
call routing 12-3
Cisco mobility clients and devices 23-86
Cisco UC Integration for IBM Sametime 21-28
Cisco UC Integration for Microsoft Lync 21-25
collaboration system 2-3
contact center 24-13
CTI 9-36
deployment models 10-4
directories 16-27
endpoints 8-35
Enterprise Feature Access 23-55
Extension Mobility 18-16
hardware platforms 9-16
IME-enabled ASA 4-29
IP Phone Services 18-5
Jabber clients 21-20
Jabber DesktopClients 21-11
Mobile Connect 23-46
Mobile Voice Access 23-55
music on hold 7-36
network connectivity 9-17
network services 3-4
operations and serviceability layer 26-3
phones 8-35
presence 20-12
requirements 10-5
Survivable Remote Site Telephony (SRST) 9-19
transcoders 7-36
UnifiedCM 9-17
UnifiedCM Assistant 18-24
Unified Computing System (UCS) 9-24
Unified MeetingPLace 22-45
Video Communication Server (VCS) 9-25
Virtualization Experience Media Engine (VXME) 21-30
voice services 10-14
WebDialer 18-40
WebEx 22-9
WebEx Social 22-52
wireless LAN 3-58
history of calls 20-7
HMS 22-32
holdee 7-19
holder 7-19
hosted virtual desktop (HVD) 21-30
Hot Standby Router Protocol (HSRP) 3-10, 10-23
HTTPS 19-31
hub-and-spoke topology 3-3, 3-34
HVD 21-30
hybrid deployment model 21-15
I
I/O modules 10-57
IBM Lotus Sametime 20-40
IBM Sametime 21-26
IButton 14-20
ICMP 5-11
identity management 16-1, 16-29
Identity Provider (IdP) 16-29
IdP 16-29
IEM 24-18
IM and Presence 20-1, 21-19, 22-53, 27-29
IME
basic (inline) deployment 4-26
offpath deployment 4-26
proxy 4-25
immediate start 8-7
immersive video endpoints 8-18
impairments without QoS 3-19
inbound calls 5-16
InformaCast 18-48
Informix Dynamic Server (IDS) 10-43
infrastructure (see network infrastructure)
inline deployment of IME-enabled ASA 4-26
inline power 3-12
instant messaging 20-1, 20-16, 20-25, 20-27, 20-30
Integrator CSeries 8-18
Intelligent Bridge Selection 11-22
Intelligent Session Control 23-58
Interactive Experience Manager (IEM) 24-18
interactive voice response (IVR) 10-10
Intercompany Media Engine (IME)
basic (inline) deployment 4-26
offpath deployment 4-26
proxy 4-25
interface modules 8-7
interface types for 911 calls 15-5
interference to wireless communications 3-62
international calls 14-26
Internet Control Message Protocol (ICMP) 5-11
interoperability 8-21, 9-40, 9-44, 13-42
Intra-Cluster Communication Signaling (ICCS) 9-12, 10-43, 10-47
introduction 1-1
Intrusion Detection System (IDS) 4-31
IOS software MTP 7-16
IP/VC 3500 Series Video Gateways 5-12
IP addresses and security 4-4
iPhone 8-30, 23-63, 23-76, 23-80
IPMA 18-20
IP Manager Assistant (IPMA) 18-20
IP phones 8-8
IP Security Protocol (IPSec) 10-13, 10-22
IP Service Level Agreement Video Operation (IPSLAVO) 3-75
IPSLAVO 3-75
IPv6
security 4-5
with Cisco Unified Provisioning Manager (UnifiedPM) 29-18
with Cisco Unity Connection 19-45
IP VOICE feature set 9-40
IP Voice Media Streaming Application 7-4, 7-15, 7-17, 11-15, 27-26
ISDN Link 5-3
IVR 10-10
J
Jabber
call handoff 23-78
clients 27-17
deployment models 21-12
desktop clients 8-23, 21-3, 22-55, 27-16
desktop video 8-15
dial via office (DVO) 23-81
for Android and Apple iOS 8-30, 23-76
for iPad 23-85
for Mac 21-18
for mobile devices 23-63
for TelePresence 8-15
for Windows 21-16
IM and presence 21-19
interactions with Cisco Unified Mobility 23-84
WLAN considerations 23-80
Jabber Identifier (JID) 20-4
JID 20-4
jitter 10-42
JTAPI 9-23
K
Key Press Markup Language (KPML) 7-9, 14-15, 14-17
L
LAN infrastructure 3-4
Layer 3 3-4
layers of security 4-3
LBR 7-37
LCR 5-20
LDAP 9-12, 16-1, 21-9, 21-10, 27-28
LDN 15-5
LEAP 8-27
leased lines 3-37, 10-13, 10-22
lease times for DHCP 3-25
least-cost routing (LCR) 5-20
Lightweight Access Point Protocol (LWAPP) 3-55
Lightweight Directory Access Protocol (LDAP) 9-12, 16-1, 27-28
Lightweight Directory Services 16-19
Limit Client Power setting on access points 3-64
line appearances 3-52
line speed mismatch 3-43
link efficiency 3-40
link fragmentation and interleaving (LFI) 3-38, 3-40, 3-41
links for call admission control 13-4, 13-5
listed directory number (LDN) 15-5
Live Communications Server 2005 20-39
LMHOSTS file 3-23
lobby phone security 4-38
Local Exchange Carrier (LEC) 15-3, 15-13
local failover deployment model 10-45
localization of calling party number 14-60
localized call egress 14-60
localized call ingress 14-57
local route group 14-54
Location and Link Management Cluster 13-19
locations
common 13-16
defined 13-5
enhanced 13-4
for video endpoints 13-42
maxiumum number 27-14
shadow location 13-18
shared 13-16
Locations Bandwidth Manager (LBM) 13-5, 13-12
Locations Bandwidth Manager Hub 13-5, 13-15
logical partitioning 14-57, 14-88
loop start 8-7
low bit-rate (LBR) codecs 7-37
low-latency queuing (LLQ) 3-38, 3-39
LWAPP 3-55
Lync 21-23
M
MAC address 4-7
manipulation of digits 14-24
Master Street Address Guide (MSAG) 15-3
maximum simultaneous calls 27-5
Mean Opinion Score (MOS) 29-7
media awareness 3-78
Media Gateway Control Protocol (MGCP) 5-4
Medianet 3-69
media resource group (MRG) 7-34
media resource group list (MRGL) 7-34
Media Resource Manager (MRM) 7-2
media resources
architecture 7-2
deployment models 7-37
described 7-1
design guidelines 7-34
for local failover 10-51
hardware and software capacities 7-31
PVDM 7-31
security 4-30
server 9-8
voice quality 7-39
MediaSense 25-7
media server 22-32
Media Services Interface (MSI) 3-78
Media Services Proxy (MSP) 3-79
Media Streaming Application 7-4, 7-15, 7-17, 11-15, 27-26
media termination point (MTP)
conference bridges 7-15
described 7-8
types 7-15
with SIP trunk 6-6
Mediatrace 3-73
MeetingPlace 22-30
MeetingPlace Express Media Server (EMS) 22-32
memory usage 27-4
Message Waiting Indicator (MWI) 19-23
messaging
bandwidth management 19-33
centralized 19-5, 19-7, 19-15, 19-22
Cisco Unity 19-1
combined deployment models 19-14
deployment models 19-4
distributed 19-5, 19-11, 19-17
redundancy 19-18
system components 19-2
metadata 3-79
MGCP 5-4
Microsoft Active Directory (AD) 16-10, 16-14, 16-17, 16-22
Microsoft Active Directory Application Mode (ADAM) 16-12, 16-27
Microsoft Communications Server 20-39
MicrosoftOCS 22-54
Microsoft Office Communicator 20-39, 21-2
Microsoft ViewMail for Outlook (VMO) 19-5
mid-call fallback 4-27
mid-call features 4-27, 23-40, 23-71
migration
to Enhanced Locations CAC 13-34
to IP Telephony 28-1
to UnifiedCM 28-1
MISTP 3-4
MLP 3-38
MLPP 7-17
MLTS 15-2
Mobile Connect
architecture 23-45
desk phone pickup 23-38
functionality 23-37
redundancy 23-46
remote destination phone pickup 23-39
voicemail 23-43
mobile endpoints 8-30
Mobile Voice Access
access numbers 23-53
architecture 23-54
functionality 23-48
hairpinning 23-49
IVR VoiceXML gateway 23-48
number blocking 23-52
redundancy 23-55
Mobility
applications 23-1
clients and devices 23-63
dial plan 23-69
emergency services 23-70
guidelines for deploying 23-60
integration with presence 20-35
softkey method of call hand-out 23-78
voicemail avoidance 23-43
modeling of computer systems 27-3
models for deployments (see deployment models)
modems, gateway support for 5-3, 5-21
monitoring calls 25-1
MOS 29-7
moves, adds, and changes 15-7
MPLS cloud 13-38
MRG 7-34
MRGL 7-34
MRM 7-2
MSAG 15-3
MSI 3-78
MSP 3-79
MTP
conference bridges 7-15
described 7-8
hardware resources 7-16
types 7-15
with SIP trunk 6-6
multicast music on hold 7-18, 7-24, 7-27, 7-40, 7-41, 7-44
multicast traffic on WLAN 3-63
multicast voice messages 18-48
multichannel support 24-7
multi-forest LDAP synchronization 16-19
Multilevel Precedence Preemption (MLPP) 7-17
multi-line telephone system (MLTS) 15-2
Multilink Point-to-Point Protocol (MLP) 3-38
multipath distortion 3-62
Multiple Instance Spanning Tree Protocol (MISTP) 3-4
multiple UnifiedCM servers 19-22
Multiprotocol Label Switching (MPLS) 3-34, 3-37, 10-13, 10-22
multipurpose video endpoints 8-17
multisite deployment model
with centralized call processing 7-37, 7-44, 10-10, 24-8, 29-27
with distributed call processing 7-38, 7-48, 10-21, 24-10, 29-29
music on hold (MoH) 7-18, 10-51, 27-27
MWI 19-23
MX Series video endpoints 8-17
N
NAM 29-10
Named Telephony Event (NTE) 5-7, 7-9
NAT 4-29
National Emergency Number Association (NENA) 15-10, 15-23
native interoperability for video 13-42
native transcoding with Cisco Unity 19-34
Network Address Translation (NAT) 4-29
Network Analysis Module (NAM) 29-10
network hold 7-20
network infrastructure
access layer 3-4
core layer 3-11
distribution layer 3-9
high availability 3-4
LAN 3-4
network management 29-4
requirements 3-1
roles 3-3
routed access layer 3-7
security 4-4
voice over wireless LAN (WLAN) 23-65
WAN 3-34
wireless LAN 23-65
WLAN 3-54
network management 24-19, 29-1
network services 3-23
Network Time Protocol (NTP) 3-33
Network Transmission Loss Plan (NTLP) 5-15
network virtualization 4-40
Nexus 1000V Switch 3-19
NM-HD-1V/2V/2VE module 7-7, 7-16
NM-HDV2 module 7-7, 7-16, 11-15
NM-HDV module 7-7
non-fallback mode 7-45
normalization
of aliases 14-72
NPA 14-77
NTLP 5-15
NTP 3-33
number blocking 23-52
Numbering Plan Area (NPA) 14-77
number transformations 14-55
O
OCS 22-54
Office Communications Server 2007 20-39
Office Communicator Server (OCS) 22-54
Office Communicator Web Access (CWA) 22-54
offpath deployment of IME-enabled ASA 4-26
off-premises endpoints 15-17
on-premises deployment model 21-12
open authentication 8-27
Open Shortest Path First (OSPF) 4-24
Open Virtualization Archives (OVA) 9-32
operations and serviceability layer 26-1
OSPF 4-24
outbound calls 5-17
Outlook Web Access Calendar 20-32
OVA templates 9-32
overlap
of channels 3-61
receiving 14-27
sending 14-27
oversubscription of a link 3-43
P
packets
headers 3-46
jitter 10-42
loss of 10-42
Paging Server 18-48
paging systems 8-8
PAK 28-7
parallel cutover 28-3
parameters for Device Mobility 23-17
partial caller ID matching 23-54
partitions 14-39, 14-40, 14-57, 14-88
passive-interface command 3-11
paths for call admission control 13-4
PCAP 20-40
PC port on IP phone 4-15
performance
call rate 9-1
designing for 27-8
modeling 27-3
of call processing servers 9-27
of Extension Mobility 18-18
of presence servers 20-16
of UnifiedCM Assistant 18-27
of WebDialer 18-41
overload on gateways 27-34
tuning of gateways 27-34
Performance Monitor 3-71
performance testing 27-2
persistent chat 20-30
personal video endpoints 8-15
phased migration 28-3
phone books 29-22
Phone Control and Presence (PCAP) 20-40
phones
3900 Series 8-11
6900 Series 8-9
7800 Series 8-12
7900 Series 8-8
8800 Series 8-10
Attendant Console 18-43
authentication and encryption 4-18
call pickup at desk phone 23-38
capacity planning 8-37
design considerations 8-37
desktop IP models 8-8
energy conservation 3-13
Extension Mobility 18-7
firmware upgrades 8-12
high availability 8-35
IP Phone Services 18-2
mid-call features 23-40
PC port 4-15
Power Save mode 3-14
Power Save Plus mode 3-13
remote destination call pickup 23-39
roaming 3-61
SCCP 14-15
secure mode 18-15
settings 4-17
software-based 8-23
Type-A 14-15
Type-B 14-17
Unified Communications Manager Assistant 18-20
web access 4-17
WebDialer 18-34
wireless 8-26
Wireless IP Phone 7921G 8-26
Wireless IP Phone 7925G 8-26
Wireless IP Phone 7925G-EX 8-26
Wireless IP Phone 7926G 8-26
physical security 4-4
ping utility 10-44
plain old telephone service (POTS) 15-7
platforms 9-4
policy
for network security 4-2
for presence 20-7
polling model 20-37
PortFast 3-6
ports
access 4-9
for integration of Cisco Unity with UnifiedCM 19-42, 19-44
on the IP phone 4-15
security 4-6
POTS 15-7
Power over Ethernet (PoE) 3-12, 8-13
Power Save mode 3-14
Power Save Plus mode 3-13
precedence settings for network traffic 3-4, 3-39
prefixes
for access code 14-77
service 5-17
presence
calendar integration 20-31
call history 20-7
capacity planning 27-29
clustering over the WAN 20-20
clusters 20-10
components 20-3
deployment models 20-12, 20-16
end user 20-4
Exchange Web Services Calendar integration 20-34
federation 20-21
groups 20-8
guidelines 20-8
IBM Lotus Sametime 20-40
instant messaging storage requirements 20-30
integration with third-party applications 20-39
interactions between components 20-16
message archiving and compliance 20-28
Microsoft Communications Server 20-39
migration 20-26
mobility integration 20-35
Outlook Web Access Calendar integration 20-32
policy 20-7
polling model 20-37
presentity 20-2
protocol interfaces 20-37
real-time eventing model 20-36
SCCP 20-6
server guidelines 20-38
server performance 20-16
server redundancy 20-12
servers 20-9
server synchronization 20-10
SIP 20-5
speed dial 20-6
SUBSCRIBE calling search space 20-7
synchronization of servers 20-10
Third-Party Open API 20-35
UnifiedCM 20-4
presentity 20-2
preservation of calls 5-10
PRI 15-5
primary extension 20-4
Primary Rate Interface (PRI) 15-5
Prime Collaboration 27-43, 29-2
Prime Collaboration Analytics 27-43, 29-13
Prime Collaboration Assurance 27-43
Prime Collaboration Deployment 28-3
Prime compliance 29-1
Prime License Manager (PrimeLM) 9-9, 28-6
prioritization of traffic 3-39
Private Internet Exchange (PIX) 4-22, 4-31
Private Switch ALI 15-3
privileges for making calls 14-39
Product Activation Key (PAK) 28-7
progress_ind alert enable 8 command 15-14
propagation of database 9-12
protocols
BFD 22-9
BGP 22-9
CAPWP 3-55
CDP 4-5
GLBP 3-10
LWAPP 3-55
MGCP 5-4
MISTP 3-4
MLP 3-38
NTP 3-33
RCP 4-13
RIP 4-24
routing 3-11
RTP 10-23
SCCP 5-4, 7-10, 7-24, 14-15, 20-6
SIMPLE 20-9
SIP 5-7, 5-11, 6-3, 6-5, 6-6, 7-17, 7-27, 8-34, 9-44, 10-23, 14-15, 14-17, 14-19, 20-5
SMTP 19-28
SNMP 15-7
SOAP 20-10
STP 3-6
TLS 4-18
UDP 10-23
VPIM 19-28
VRRP 3-9
provisioning servers 9-27
proxy
line mode with UnifiedCM Assistant 18-21
PSTN
911 calls 15-2
access to remote sites 10-13, 10-22
destination number 14-77
mid-call fallback 4-27
traffic patterns 27-32
voice over the PSTN (VoPSTN) 10-21
public safety answering point (PSAP) 15-2, 15-11, 15-18
Public Switched Telephone Network (PSTN) 10-13, 10-22, 14-77, 15-2
PVDM 7-31
PVDM2 11-15
PVDM3 11-15
Q
QoS
for analog endpoints 8-8
for Cisco Unified Computing System (UCS) 3-19
for contact center 24-14
for desk phones 8-13
for LAN 3-14
for mobile clients and devices 23-67
for mobile endpoints 8-32
for music on hold 7-42
for security 4-20
for software-based endpoints 8-25
for UnifiedCM Assistant 18-33
for video endpoints 8-19
for wireless endpoints 8-29
for wireless LAN 3-66
QoS Basic Service Set (QBSS) 3-65, 3-68
Quality of Service (QoS)
for analog endpoints 8-8
for Cisco Unified Computing System (UCS) 3-19
for contact center 24-14
for desk phones 8-13
for LAN 3-14
for mobile clients and devices 23-67
for mobile endpoints 8-32
for music on hold 7-42
for security 4-20
for software-based endpoints 8-25
for UnifiedCM Assistant 18-33
for video endpoints 8-19
for wireless endpoints 8-29
for wireless LAN 3-66
quality of voice transmissions 7-39
queue depth 3-52
queuing of calls 24-2
queuing of voice traffic 3-18, 3-68
Quick Buffer Encoding (QBE) 9-34, 19-23
Quick Set Series video endpoints 8-17
quiescent traffic 3-53
R
radio frequency (RF) 8-27
Rapid Spanning Tree Protocol (RSTP) 3-4, 3-7
rate of error 10-45
RBAC 29-4
RBOC 15-3
RCP 4-13
RDNIS 19-8
real-time eventing model 20-36
Real Time Monitoring Tool (RTMT) 16-2
Real-Time Transport Protocol (RTP) 10-23
recording
and silent monitoring 24-7, 25-3
calls 25-1
MediaSense 25-7
SPAN method 25-2
Redirected Dialed Number Information Service (RDNIS) 19-8
Redirector servlet 18-36
redundancy
call processing 9-18
cluster configurations 9-20
Extension Mobility 18-16
for messaging 19-18
for Mobile Connect 23-46
for Mobile Voice Access 23-55
for presence servers 20-12
for remote sites 10-14
for UnifiedCM Assistant 18-24
IP Phone Services 18-5
load balancing 9-22
TFTP services 3-31
WebDialer 18-40
Regional Bell Operating Company (RBOC) 15-3
regions
for call admission control 13-10, 13-11
maximum number 27-14
Remote Call Control (RCC) 20-9, 20-39
Remote Copy Protocol (RCP) 4-13
remote destination
caller ID matching 23-53
profile 23-56
Remote Device 9-32
Remote Expert Solution 24-18
remote failover deployment model 10-52
Remote Monitoring (RMON) 29-10
remote site survivability 10-14
re-packetization of a stream 7-9
replication network 13-15
replication of database 9-12
Representational State Transfer (REST) 20-35
rerouting calling search space 23-56
resilience 9-1
Resource Reservation Protocol (RSVP) 3-34, 13-3
REST 20-35
restrictions for
Extension Mobility 18-19
IP Phone Services 18-7
UnifiedCM Assistant 18-29
WebDialer 18-42
RF 8-27
rich media conferencing 11-1
Ring All Shared Lines 23-58
RIP 4-24
RMON 29-10
roaming 3-61
Roaming Sensitive Settings 23-17
rogue
DHCP server 4-10
network extensions 4-9
role-based access control (RBAC) 29-4
roles in the network infrastructure 3-3
root guard 3-6
round-trip time (RTT) 10-44, 10-47
Routed Access Layer 3-7
routed ASA firewall 4-24
routers
access control list (ACL) 4-21
branch office 7-44
flash 7-44
roles and features 3-3
selective for E911 15-4
routes
filters 14-26
group devices 14-29
lists 14-29
selection of 14-79
routing
calling line ID 14-27
digit manipulation 14-27
inbound calls 5-16
least-cost 5-20
outbound calls 5-17
protocols 3-11
time-of-day (ToD) 14-87
Routing Information Protocol (RIP) 4-24
RSVP
described 13-3
WAN infrastructure 3-34
RTP 10-23
S
SaaS 22-4
SAF
architecture 10-60
described 10-60
Sametime 21-26
SAN 10-58
scalability of
IP Phone Services 18-7
UnifiedCM 9-1
scavenger class traffic 3-40
SCCP
DTMF signaling 7-10
gateway support for 5-4
music on hold (MoH) 7-24
phones 14-15
presence 20-6
user input on phones 14-15
schema 16-1
SDK 16-4
search base for directories 16-13
Section 255 8-5
Section 508 8-5
Secure Mobility Client 8-31
secure mode for phones 18-15
Secure Real-time Transport Protocol (SRTP) 4-18
secure remote enterprise attachment 8-14, 8-20, 8-26, 8-32
security
access control list (ACL) 4-21
Cisco Unified Border Element 4-33
configuration example 4-38
data center 4-30
DHCP Snooping 4-10
DHCP starvation attack 4-11
directories 16-16
endpoints 4-15
Extension Mobility 18-14
gateways 4-30
infrastructure 4-4
intracluster communications 9-13
IPv6 addressing 4-5
layers 4-3
lobby phone example 4-38
MAC CAM flooding 4-7
media resources 4-30
PC port on the phone 4-15
phones 4-15
phone settings 4-17
physical access 4-4
policy 4-2
QoS 4-20
rogue network extensions 4-9
switch port 4-6
voice VLAN 4-16
VPN clients 4-20
web access 4-17
WebEx 20-44
Security Assertion Markup Language (SAML) 16-29, 16-30, 16-31
Security Enhanced Linux (SELinux) 4-37
selecting the proper route 14-79
SELinux 4-37
sending multicast voice messages 18-48
Sequenced Routing Update Protocol (SRTP) 3-46
servers
co-located 3-26
co-resident DHCP 3-27
co-resident MoH 7-32
CTI Manager 9-23
data center 3-12
farm 3-12
for DHCP 3-27
for media resources 7-1
for music on hold 7-32
for presence 20-9
multiple UnifiedCM servers 19-22
paging server 18-48
redundancy 20-12
subscriber 9-7
synchronization of 20-10
types 9-5
Service Advertisement Framework (SAF)
architecture 10-60
described 10-60
Service Inter-Working (SIW) 3-37, 10-13, 10-22
services
for collaboration 22-1
for IP phones 18-2
prefix 5-17
supplementary 5-3
within a cluster 9-6
service set identifier (SSID) 3-61, 3-64
servlet for
Redirector 18-36
WebDialer 18-35
Session Initiation Protocol (SIP)
annunciator 7-17
delayed offer 7-11
dial rules 14-19
early offer 7-11
for distributed call processing 10-23
for interoperability of UnifiedCM and UnifiedCME 9-44
gateways 5-11
gateway support for 5-7
music on hold (MoH) 7-27
presence 20-5
Type-A phones 14-15
Type-B phones 14-17
Session Management Edition (SME) 10-23, 10-24, 13-44, 25-11
settings for IP phones 4-17
shadow location 13-18
shaping traffic 3-42
shared
line mode with UnifiedCM Assistant 18-22
locations 13-16
signaling encryption 3-50, 3-51
signal strength 5-15
silent monitoring and recording of calls 24-7, 25-3
SIMPLE 20-9
Simple Mail Transfer Protocol (SMTP) 19-28
Simple Network Management Protocol (SNMP) 15-7
Simple Object Access Protocol (SOAP) 20-10
simplified configuration for mobile client users 23-74
single-cluster deployment 20-17
single data center 4-41
single inbox 19-45
Single Number Reach (see Mobile Connect)
Single Sign On (SSO) 4-36, 16-29, 16-30, 20-43, 22-24
single sign-on (SSO) 16-1
single site
deployment model 7-37, 7-44, 10-8, 24-8, 29-25
messaging model 19-5
Singlewire InformaCast 18-48
SIP
annunciator 7-17
delayed offer 7-11
dial rules 14-19
Early Offer 7-11
for distributed call processing 10-23
for interoperability of UnifiedCM and UnifiedCME 9-44
gateways 5-11
gateway support for 5-7
MTP requirements 7-12
music on hold (MoH) 7-27
presence 20-5
route pattern 14-28
routing requests 14-47
Type-A phones 14-15
Type-B phones 14-17
SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 20-9
site-based design 10-4
site survey for wireless network 8-27
sizing
Cisco Jabber clients 27-16
design and deployment considerations 27-1
factors to consider 27-8
methodology 27-2
UnifiedCM servers 9-27
Skinny Client Control Protocol (SCCP)
DTMF signaling 7-10
gateway support for 5-4
music on hold (MoH) 7-24
phones 14-15
presence 20-6
user input on phones 14-15
SME 10-23, 10-24, 13-44, 25-11, 27-11
SMTP 19-28
sn attribute 16-10
SNMP 15-7
snooping 4-10
SOAP 20-10
social media 22-49
SocialMiner 24-6
soft clients 15-17
SoftPhone 15-17
softphone mode (audio on computer) 8-24, 21-5
software
audio conferencing bridge 11-15
endpoints 8-23
media resource capacities 7-31
software as a service (SaaS) 22-4
Software Development Kit (SDK) 16-4
Spanning Tree Protocol (STP) 3-6
speed dial presence 20-6
SRST 7-44, 8-14, 8-20, 8-25, 8-29, 8-33, 8-34, 9-19, 10-13, 10-14, 10-17, 15-4
SRST Manager 10-19
SRSV 19-8
SSO 16-1, 16-29, 16-30, 20-43, 22-24
standalone analog gateways 8-6
static ANI interface 15-11
static memory 27-4
stealth firewall 4-25
storage area networking (SAN) 10-58
STP 3-6
SUBSCRIBE calling search space 20-7
subscriber server 9-7
Sun ONE Directory Server 16-10, 16-15
supplementary services
design considerations 9-43
for H.323 endpoints 7-13
survey of wireless network 8-27
Survivable Remote Site Telephony (SRST) 7-44, 8-14, 8-20, 8-25, 8-29, 8-33, 8-34, 9-19, 10-13, 10-14, 10-17, 15-4
Survivable Remote Site Telephony (SRST) Manager 10-19
Survivable Remote Site Voicemail (SRSV) 19-8
Switched Port Analyzer (SPAN) 25-2, 25-3
switches
port security 4-6
roles and features 3-3
SX Quick Set Series video endpoints 8-17
synchronization of
presence servers 20-10
UnifiedCM database 16-28
system memory 27-4
T
Tail End Hop Off (TEHO) 14-69
TAPI 9-23
TCS 25-11
TDM gateways 5-2
TEHO 14-69
Telecommunications Act 8-5
telephone record and playback (TRaP) 19-5
telephone user interface (TUI) 19-5
Telephony Service Provider (TSP) Audio 22-27
TelePresence
call admission control 13-22
call routing 14-50
dial plan 14-50
endpoints 4-18, 8-16, 8-17, 8-18, 8-19
Quality of Service (QoS) 8-23, 13-42
TelePresence Conductor 11-23, 11-30
TelePresence Content Server (TCS) 25-11
TelePresence ISDN Link 5-3
TelePresence Management Suite (TMS) 8-5, 16-29, 29-19
TelePresence Management Suite Extension Booking API (TMSBA) 29-20
TelePresence Management Suite Extension for IBM Lotus Notes (TMSXN) 29-19
TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) 29-19
TelePresence Management Suite Provisioning Extension (TMSPE) 29-22
Telepresence System Integrator CSeries 8-18
TelePresence Video Communication Server (see also VCS) 8-5
termination of calls 7-4
test calls for 911 15-18
Tested Reference Configuration (TRC) 9-4, 10-55
third-party
IP phones 8-34
SIP phones 8-34
Third-Party Open API 20-35
third-party XMPP clients 20-46, 21-23
third-party XMPP clients and applications 21-2, 27-18
time-of-day (ToD) routing 14-87
timer control mobile voicemail avoidance 23-43
timers for call signaling 5-14
time synchronization 3-33
TLS 4-18
TMSBA 29-20
TMSPE 29-22
TMSXE 29-19
TMSXN 29-19
ToD 14-87
topology for call admission control 13-36
TPC 3-61
traffic
bearer traffic 3-46
call-related 3-53
classification 3-4, 3-16, 3-67
conferencing and collaboration 27-8
contact centers 27-7
planning for Unified MeetingPlace 22-48
planning for WebEx 22-12
prioritization 3-39
provisioning for 3-46
PSTN traffic patterns 27-32
quiescent 3-53
shaping 3-42
video bearer traffic 3-49
video calls 27-7
voice bearer traffic 3-46, 27-6
voice calls 27-6
transcoding
Cisco Unity 19-34
described 7-5
hardware resources 7-7
resources 7-7
transformations
caller ID 23-60
of calling and called numbers 14-55
translation of digits 14-24, 21-6
translation patterns 14-24, 21-6
Transmit Power Control (TPC) 3-61
transparent ASA firewall 4-25
Transport Layer Security (TLS) 4-18
TRaP 19-5
Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 9-6, 9-23
troubleshooting for clustering over the WAN 10-45
trunks
architecture 6-2
comparing H.323 and SIP 6-3
described 6-1
features supported 6-3
utilization of 29-11
Trusted Relay Point (TRP) 3-18, 4-42, 7-16
TSP Audio 22-27
TUI 19-5
two-stage dialing 23-51, 23-52, 23-53
TX1300 Series video endpoints 8-19
TX9000 Series video endpoints 8-18
Type-A phones 14-15
Type-B phones 14-17
U
UCIntegration for Microsoft Office Communicator 21-2
UCS
high availability 9-24
QoS 3-19
virtualized servers 10-55
UDLD 3-6
UDS 21-9
UN 5-7
unassigned DNs 14-66
unicast music on hold 7-18, 7-24, 7-41
UniDirectional Link Detection (UDLD) 3-6
Unified Analysis Manager 29-23
Unified Border Element 4-33, 25-10
UnifiedCCE 24-3
UnifiedCCMP 24-6
UnifiedCCX 24-6
Unified CM
call recording and monitoring 25-9
capacity planning 27-13
database synchronization 16-28
presence 20-4
sizing tool 9-27
UnifiedCM Assistant 18-20, 27-24
Unified CME
capacity planning 27-44
design considerations 9-30
distributed call processing 10-23
interoperability with UnifiedCM 9-40
UnifiedCM Express (Unified CME)
capacity planning 27-44
design considerations 9-30
distributed call processing 10-23
interoperability with UnifiedCM 9-40
Unified Communications Management Suite 29-1
Unified Communications Manager Assistant (Unified CM Assistant) 18-20
Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-23
Unified Communications Sizing Tool 9-27
Unified Communications System
applications and services layer 17-1
call routing layer 12-1
introduction 1-1
operations and serviceability layer 26-1
Unified Computing System (UCS)
high availability 9-24
QoS 3-19
virtualized servers 10-55
Unified Contact Center 24-1
Unified Contact Center Enterprise (UnifiedCCE) 24-3
Unified Contact Center Express (UnifiedCCX) 24-6
Unified Contact Center Management Portal (UnifiedCCMP) 24-6
Unified Customer Voice Portal (UnifiedCVP) 24-4
UnifiedCVP 24-4
UnifiedEIM 24-7
Unified E-Mail Interaction Manager (UnifiedEIM) 24-7
UnifiedIC 24-7
Unified Intelligence Center (UnifiedIC) 24-7
Unified MeetingPlace 22-30, 27-37, 27-38
Unified MeetingPlace Express Media Server (EMS) 22-32
unified messaging (see also messaging) 19-1
Unified Mobility 23-1, 23-35, 23-56, 23-84, 27-19, 27-46
UnifiedPM 29-14
Unified Provisioning Manager (UnifiedPM) 29-14
Unified Reporting 29-24
Unified Service Monitor (UnifiedSM) 29-7
UnifiedSM 29-7
Unified Survivable Remote Site Telephony (SRST) 10-14
Unified Web Interaction Manager (UnifiedWIM) 24-7
UnifiedWIM 24-7
uninterrupted power supplies (UPS) 3-12
Unity Express 19-23
Unity Telephony Integration Manager (UTIM) 19-42, 19-44
Unsolicited Notify 7-10
Unsolicited SIP Notify (UN) 5-7
UP 3-67
UplinkFast 3-6
UPS 3-12
URI dialing 14-23, 14-47, 14-48, 14-49
URLs for WebDialer 18-39
user control mobile voicemail avoidance 23-44
User Datagram Protocol (UDP) 3-40, 10-23
User Data Service (UDS) 21-9
user hold 7-20
UserID 16-10
user priority (UP) 3-67
users
application users 16-7
directory search base 16-13
end users 16-7
V
VAD 27-33
VAF 3-42
variable length on-net dial plan 23-22
VATS 3-44
VCS
call control 8-5
capacity planning 9-30
clustering 9-15
design considerations 9-32
dial plan 14-50
directory integration 16-29
high availability 9-25
integration with UnifiedCM 14-71
interoperability with UnifiedCM 9-45
security 4-34
TelePresence Management Suite (TMS) 29-19
VCSExpressway 4-35
VDI 21-30
VDS 25-3
vertical markets 24-18
video
bandwidth utilization 13-29
bearer traffic 3-49
call admission control 13-29, 13-42
call recording 25-7
conferences 11-16
gateways 5-12
interoperability 7-8, 8-21, 13-42
migration to UnifiedCM 28-9
over wireless LAN (WLAN) 23-65
Quality of Service (QoS) 8-23, 13-42
rate adaptation and resolution 21-17
traffic characteristics 27-7
traffic classification 3-17
VLAN 4-5
Video Communication Server (VCS)
call control 8-5
capacity planning 9-30
clustering 9-15
design considerations 9-32
dial plan 14-50
directory integration 16-29
high availability 9-25
integration with UnifiedCM 14-71
interoperability with UnifiedCM 9-45
security 4-34
TelePresence Management Suite (TMS) 29-19
videoconferencing 27-38
ViewMail for Outlook (VMO) 19-5
Virtual Desktop Infrastructure (VDI) 21-30
virtualization
of call processing 9-3
of Cisco Unity Connection 19-32
Virtualization Experience Media Engine (VXME) 8-33, 21-29
virtualized servers 10-55, 28-8
virtual machine 28-8
virtual network 4-40
Virtual Private Network (VPN) 4-40, 10-13, 10-22
Virtual Private Network Routing and Forwarding (VRF) 4-40
Virtual Router Redundancy Protocol (VRRP) 3-9
virtual software switches 3-19
virtual tie lines 3-53
visiting cluster 18-15
VLAN
access control list (ACL) 4-21
number of devices per VLAN 3-4
separate VLANs for voice and data 3-61
video 4-5
VMO 19-5
voice
bandwidth requirements 3-41
bearer traffic 3-46
termination 7-4
traffic 27-6
voice-activated conference view 11-16
voice activity detection (VAD) 27-33
Voice-Adaptive Fragmentation (VAF) 3-42
Voice-Adaptive Traffic Shaping (VATS) 3-44
Voice and Video Enabled IPSec VPN (V3PN) 10-13, 10-22
voicemail
avoidance 23-43
Cisco Unity 19-1
Cisco Unity Express 19-23, 19-29
for local failover 10-51
mobile users 23-43
networking 19-28
single inbox 19-45
third-party systems 19-49
unified messaging 19-1
with Mobile Connect 23-43
with WebEx Social 22-56
voice over IP (VoIP) 3-46
voice over the PSTN (VoPSTN) 10-21
Voice Profile for Internet Mail (VPIM) 19-28
voice quality 7-39
voice quality monitoring 29-8, 29-11
voice rtp send-recv command 15-14
voice traffic 27-6
VoIP 3-46
VoPSTN 10-21
VPIM 19-28
VRF 4-40
VRRP 3-9
vSphere 3-19
vSphere Distributed Switch (VDS) 25-3
VXI 27-12
W
WAN
aggregation router 3-3
infrastructure 3-34
web access from IP phone 4-17
WebEx Collaboration Cloud 22-4
WebEx Connect 27-18
WebEx Enabled TelePresence 22-21
WebEx Meetings 8-31, 22-8, 23-86
WebEx Meetings Server 22-13
WebEx Messenger Service 21-22
WebEx site 22-32
weighted fair queuing 3-39
weights for call admission control 13-4
WEP 8-27
what's new for this release
call admission control 13-2
call processing 9-2
call recording and monitoring 25-1
Cisco Unified Contact Center 24-2
collaboration clients and applications 21-3
conferencing 22-2
deployment models 10-1
dial plan 14-2
emergency services 15-2
endpoints 8-2
gateways 5-1
IP Telephony migration options 28-2
LDAP directory integration 16-2
media resources 7-2
mobility applications 23-3
network infrastructure 3-4
network management 29-2
presence 20-2
rich media conferencing 11-2
security 4-1
sizing considerations 27-2
trunks 6-1
UnifiedCM applications 18-2
voice messaging 19-2
white list 20-45
Wi-Fi Multimedia (WMM) 3-68
Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-68
wildcard route pattern 14-26
Windows Internet Naming Service (WINS) 3-27
wink start 8-7
WINS 3-27
Wired Equivalent Privacy (WEP) 8-27
wireless
access points 3-55
IP Phone 7921G 8-26
IP Phone 7925G 8-26
IP Phone 7925G-EX 8-26
IP Phone 7926G 8-26
IP phones 8-26
LAN 3-54
LAN controller (WLC) 3-56, 3-65
wireless LAN (WLAN) 3-54, 8-31
WLAN infrastructure 3-54, 8-31
WMM 3-68
WMM TSPEC 3-68
WS-SVC-CMM-ACT module 7-7
X
XMPP clients 20-46, 21-2, 21-21, 21-23, 27-18
Z
zones for gatekeepers 13-3