FeedbackTable Of Contents
Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Z
Index
Symbols
! in route patterns 14-26
+dialing 14-51
+E.164 numbering plan 14-69
<None> calling search space 20-7
@ in route patterns 14-26
Numerics
1040 Sensor 29-8
1100 Video Endpoint 8-16
1700 Series Routers 7-7
2000 Series Virtualization Experience Client 8-32
2800 Series Routers 7-7, 7-15, 7-31
2900 Series Routers 7-31
3500 Series Video Gateways 5-12
3800 Series Routers 7-7, 7-15, 7-31
3900 Series Routers 7-31
3900 Series SIP Phones 8-11
4000 Series Virtualization Experience Client 8-32
500 Video Endpoint 8-16
508 conformance 8-5
6000 Series Virtualization Experience Client 8-32
6900 Series Phones 8-9
7900 Series Phones 8-8
7905_7912 dial rules 14-19
7921G Wireless IP Phone 8-25
7925G-EX Wireless IP Phone 8-25
7925G Wireless IP Phone 8-25
7926G Wireless IP Phone 8-25
7940_7960_OTHER dial rules 14-19
802.1s 3-5
802.1X authentication 4-15
802.3af PoE 3-13
8800 Series Phones 8-10
9.@ route pattern 14-26
A
AA 19-23
AAR
dial plan considerations 14-67, 14-73
for video calls 5-18
for Voice over PSTN 10-20
with Cisco Unity 19-8
AC 18-43
Accept Audio Codec Preference in Received Offer 6-11, 6-60
access control list (ACL) 4-22
accessibility of endpoint features 8-5
Access Layer 3-5
access lists for Mobile Connect calls 23-43
access numbers 23-51
access point (AP) 3-54, 3-55, 3-64, 8-25
ACL 4-22
Active Directory (AD) 16-9, 16-13, 16-16, 16-21
Active Directory Application Mode (ADAM) 16-11, 16-26
Active Directory Lightweight Directory Services (ADLDS) 16-18
Adaptive Security Appliance (ASA) 4-23, 4-32
addresses
flat 23-23
MAC 4-8
security 4-6
security issues 4-5
Address Resolution Protocol (ARP) 3-64, 4-13
ADLDS 16-18
Administrative XML Layer (AXL) 29-6
advanced formulas for bandwidth calculations 3-51
AFT 15-23
agent desktop 25-8
agents for call processing 10-23
Aggregation Services Router (ASR) 22-5
AHT 27-6
alias normalization 14-69
ALI Formatting Tool (AFT) 15-23
all trunks busy 15-14
alternate
endpoints 6-56
gatekeeper 6-56
analog
connection types 8-7
endpoints 8-6
interface modules 8-7
standalone gateways 8-6
Analysis Manager 29-22
Analytics 29-13
anchoring calls in the enterprise 23-55
Android 8-28, 23-61, 23-75, 23-78
Annex M1 6-56
annunciator 7-16
answer supervision 15-14
AnyConnect 23-84
AnyConnect Secure Mobility Client 8-29
Apple iOS 8-28
application dialing rules 21-7, 23-51
applications
Attendant Console 18-43
described 18-1
Extension Mobility 18-8, 18-29
for mobile users 23-1
IP Manager Assistant 18-20
IP Phone Services 18-2
security 4-38
Unified Communications Manager Assistant 18-20
WebDialer 18-34
applications and services layer 17-1
application users 16-6
architecture
applications and services layer 17-2
call control and routing 12-2
call processing 9-2
Cisco Jabber 21-3
Cisco UCIntegration for IBM Sametime 21-26
Cisco UCIntegration for Microsoft Lync 21-23, 27-19
Cisco UCIntegration for Microsoft Office Communicator 27-19
Cisco Unified Communications Manager Assistant 18-21, 18-22
Cisco Unified Contact Center 24-2
Cisco Unified MeetingPlace 22-32
Cisco WebEx Connect 27-18
collaboration system 2-1
conferencing 22-3
deployment models 10-3
directories 16-6
endpoints 8-3
Enterprise Feature Access 23-53
Extension Mobility 18-9
IP Phone Services 18-3
media resources 7-2
Mobile Connect 23-43
Mobile Voice Access 23-53
mobility clients and devices 23-62
operations and serviceability layer 26-2
presence 20-8
Service Advertisement Framework (SAF) 10-49
trunks 6-2
voice and video over WLAN 3-54
WebEx Social 22-52
wireless LAN 3-54
area code 14-74
ASR 22-5
Assistant Console 18-33
Assurance 29-5
Asynchronous Transfer Mode (ATM) 3-37, 10-13, 10-22
Attendant Console (AC) 18-43, 27-27
audio codec preference lists 6-11
audio conferencing 11-3
audio sources 7-41
authentication
database 3-56
authentication and encryption 4-19
auto-detection 9-42
automated alternate routing (AAR)
dial plan considerations 14-67, 14-73
for video calls 5-18
for Voice over PSTN 10-20
with Cisco Unity 19-8
automated attendant (AA) 19-23
Automatic Location Identification (ALI) 15-5, 15-23
Automatic Location Identifier (ALI) 15-3
Automatic Number Identification (ANI) 15-3, 15-5, 15-7, 15-11
autonomous systems 3-75
average hold time (AHT) 27-6
AXL 29-6
B
BackboneFast 3-7
bandwidth
advanced formulas 3-51
best-effort 3-36
call control traffic 3-49, 3-51, 3-53
for Cisco Unity 19-30
for contact center 24-13
for shared line appearances 3-52
for Unified MeetingPlace 22-50
for video calls 13-30
for virtual tie lines 3-53
for WebEx 22-13
general rule 10-32
guaranteed 3-36
management of 13-3
request for 6-56
requirements for call admission control 13-9
requirements for gatekeepers 13-3
voice class requirements 3-41
beacons 3-65
Bearer Capabilities Information Element (bearer-caps) 5-15
bearer-caps command 5-15
bearer traffic 3-46
best-effort bandwidth 3-36
best practices for
centralized call processing 10-14
Cisco Unified Border Element 9-48
Cisco Unified Communications Manager Express (UnifiedCME) 9-44
Cisco Unity 19-30
Cisco Unity Connection 19-30
Cisco Unity Express (CUE) 19-45
distributed call processing 10-23
LDAP synchronization 16-15
music on hold 7-40
single-site deployment 10-10
voice messaging 19-30
WAN design 3-34
BFD 22-10
BGP 22-10
BHCA 10-36, 27-6, 27-20, 27-47
BHCC 27-6
Bidirectional Forwarding Detection (BFD) 22-10
bill-to number (BTN) 15-6
BlackBerry 8-29
blade servers 10-45
BLF 20-6
blocking factor 27-6
blocking numbers 23-50
Border Gateway Protocol (BGP) 22-10
BPDU 3-7
branch office router 7-46
bridge protocol data unit (BPDU) 3-7
Bring Your Own Device (BYOD) Infrastructure 23-73
broadcast messages 18-48
B-Series Blade Server 10-45, 10-46
BTN 15-6
bump in the wire 4-26
bursting 3-43
bursty traffic 27-7
Business Edition 9-2, 9-26, 9-31, 9-32, 23-59, 27-47, 27-49
Business Edition6000 10-42
busy hour 27-6
busy hour call attempts (BHCA) 10-36, 27-6, 27-20, 27-47
busy hour call completions (BHCC) 27-6
busy lamp field (BLF) 20-6
BYOD 23-73
C
CAC (see call admission control)
calendar integration for presence 20-33
calendar server 22-58
call admission control
bandwidth management 13-3
bandwidth requirements 13-9
components 13-3
described 13-1
design considerations 13-37
dual data center 13-37
effective path 13-4
elements 13-3
enhanced locations 13-4
example bandwidth deductions per call 13-27
for contact center 24-14
for music on hold 7-43
for Session Management Edition (SME) 13-45
gatekeeper 13-3
locations 13-43
migration to Enhanced Locations CAC 13-35
moving devices to a new location 15-15, 23-15
MPLS cloud 13-38
paths 13-4
replication network 13-15
SIP trunks 13-25
topologies 13-37
weights 13-4
call anchoring 23-55
callback
for emergency services 15-11, 15-17
call center 24-1
Call Control Discovery (CCD) 10-49
call control traffic 3-49, 3-53
call detail record (CDR) 10-33, 27-14, 29-9
caller ID matching 23-51, 23-52, 23-55
caller ID transformations 23-58
call flows
multicast music on hold 7-23, 7-26
unicast music on hold 7-25, 7-28
Call Forward Unregistered (CFUR) 14-67
call hand-in 23-70
calling line ID (CLID) 14-27
calling party number (CPN)
in 911 calls 15-6
localization 14-56
normalization 6-27
calling privileges 14-37
calling restrictions 14-37
calling search spaces 14-37, 14-39, 20-7, 23-54
call management record (CMR) 10-33, 27-14, 29-9
call processing
agents 10-23
architecture 9-2
capacity planning 9-28
centralized 10-10, 19-7, 19-11, 24-7, 29-26
design considerations 9-32
distributed 10-21, 24-9, 29-28
guidelines 9-1
hardware platforms 9-4
high availability 9-16
subscriber server 9-7
call-related traffic 3-53
call routing
architectural layer 12-1
for emergency calls 15-22
inbound 23-66
outbound 23-67
calls
911 15-1
classification of 14-27
dual control 10-28
forwarding 14-41
H.323 6-55
history 20-7
hold 7-20
inbound 5-16
load balancing 6-57
monitoring 25-1
music on hold 7-18
pickup at desk phone 23-36
pickup at remote destination phone 23-37
preservation of 5-10
privileges 14-37
recording 25-1
routing 5-16, 5-17, 14-21, 15-22
signaling 5-14
calls per second (cps) 27-6
CAM 4-8
CAMA 15-6
campus
access switch 3-3
infrastructure requirements 3-1
CanMapAlias 6-56
capacity planning
applications and serviceability layer 17-4
Attendant Console 18-46, 27-27
by product 27-13
call processing 9-28
call recording and monitoring 25-11
call routing 12-3
call traffic 27-20
Cisco IM and Presence 27-44
Cisco mobility clients and devices 23-85
Cisco Prime Collaboration 27-45
Cisco Prime Unified Operations Manager (UnifiedOM) 27-46
Cisco Prime Unified Service Monitor (UnifiedSM) 27-46
Cisco UC Integration for IBM Sametime 21-28, 27-19
Cisco UC Integration for Microsoft Lync 21-25, 27-19
Cisco Unified Communications Manager Express (UnifiedCME) 27-47
Cisco WebEx Connect 27-18
Cisco WebEx Messenger service 20-48, 21-22
clusters 27-14
codecs 27-34
collaboration clients and applications 27-16
collaboration system 2-4
contact center 24-16
deployment models 10-4
design and deployment considerations 27-1
dial plan 27-21
emergency services 27-31
Express Media Server (EMS) 27-42
Extension Mobility 18-18, 27-24
factors to consider 27-9
gateways 27-31
instant messaging storage requirements 20-31
Intercompany Media Engine (IME) 27-30
IP Phone Services 18-7
Jabber Desktop Clients 21-11
LDAP directory integration 27-29
locations 27-14
megacluster 27-30
music on hold (MoH) 7-32, 7-34, 27-28
operations and serviceability layer 26-3
performance overload 27-34
performance tuning 27-34
phones 8-37
presence 27-44
regions 27-14
servers 27-14
sizing tools 27-10
trunks 6-63
UnifiedCM 27-13
UnifiedCM Assistant 18-27, 27-26
UnifiedCM servers 9-28
Unified MeetingPlace 22-50, 27-38, 27-39
Video Communication Server (VCS) 9-31
videoconferencing 27-39
Virtualization Experience Clients (VXC) 21-31, 27-19
voice activity detection (VAD) 27-33
voice messaging 27-36
WebEx 22-12
WebEx Social 22-60
XMPP clients 27-19
CAPWAP 3-55
CAR 10-33
CCD 10-49
CDP 4-6
CDR Analysis and Reporting (CAR) database 10-33
Centralized Automatic Message Accounting (CAMA) 15-6
centralized call processing
centralized messaging 19-7
deployment model 10-10, 24-7, 29-26
distributed messaging 19-11
migration to 28-5
Voice over the PSTN 10-20
centralized messaging 19-5, 19-7, 19-15, 19-22
centralized TFTP services 3-32
CFUR 14-67
channels for wireless devices 3-61
CIR 3-43
Cisco 1040 Sensor 29-8
Cisco Business Edition 9-26, 23-59, 27-49
Cisco Discovery Protocol (CDP) 4-6
Cisco Emergency Responder (CER) 14-66, 15-7, 15-15
Cisco EnergyWise Technology 3-13
Cisco IM and Presence 20-8, 21-19, 27-44
Cisco IOS software MTP 7-15
CiscoIP SoftPhone 15-16
Cisco IP Voice Media Streaming Application 7-16, 27-27
Cisco Jabber 21-3, 22-57, 23-75, 23-78
Cisco LEAP 8-26
Cisco Mobile iPhone 23-78
Cisco Multimedia Conference Manager (MCM) 6-56
Cisco Network Analysis Module (NAM) 29-10
Cisco Paging Server 18-48
Cisco Prime 29-1
Cisco Prime Collaboration 27-45
Cisco Prime Unified Operations Manager (UnifiedOM) 27-46
Cisco Prime Unified Provisioning Manager (UnifiedPM) 29-14
Cisco Prime Unified Service Monitor (UnifiedSM) 27-46, 29-7
Cisco Proprietary RTP 7-10
Cisco UCIntegration for IBM Sametime 21-26
Cisco UCIntegration for Microsoft Lync 21-23, 27-19
Cisco UCIntegration for Microsoft Office Communicator 21-2, 27-19
Cisco Unified Analysis Manager 29-22
Cisco Unified Border Element 4-35, 6-65, 25-7
Cisco Unified Communications Management Suite 29-1
Cisco Unified Communications Manager Express (Unified CME)
as Survivable Remote Site Telephony (SRST) 8-13, 8-19, 8-24, 8-27, 8-31, 8-34, 10-14, 10-17, 19-13
capacity planning 27-47
design considerations 9-32
distributed call processing 10-23
interoperability with UnifiedCM 9-42
Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-22
Cisco Unified Computing System (UCS) Platform 10-44
Cisco Unified Contact Center 24-1
Cisco Unified Contact Center Enterprise (UnifiedCCE) 24-2
Cisco Unified Contact Center Express (UnifiedCCX) 24-5
Cisco Unified Contact Center Management Portal (UnifiedCCMP) 24-6
Cisco Unified Customer Voice Portal (UnifiedCVP) 24-4
Cisco Unified E-Mail Interaction Manager (UnifiedEIM) 24-6
Cisco Unified Intelligence Center (UnifiedIC) 24-6
Cisco Unified MeetingPlace 22-31, 27-38, 27-39
Cisco Unified Mobility 23-1, 23-33, 23-82, 27-20, 27-49
Cisco Unified Reporting 29-23
Cisco Unified SRST Manager 10-19
Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-19
Cisco Unified Web Interaction Manager (UnifiedWIM) 24-6
Cisco Unity Connection 19-7, 19-18, 19-32
Cisco Unity Express (CUE) 19-23
Cisco Unity Personal Assistant 19-5
Cisco Unity Telephony Integration Manager (UTIM) 19-39, 19-41
Cisco Voice Transmission Quality (CVTQ) 29-9
Cisco WebEx Connect 27-18
Cisco WebEx Meetings Server 22-14
classification of
calls 14-27
Class of Service (CoS) 3-4
clear channel assessment (CCA) 3-65
CLEC 15-5
CLID 14-27
Client Matter Code (CMC) 14-28
clients
launch sequence 21-18
mobility clients and devices 23-61
client transformation 21-7
clipping 10-14
cloud architecture 22-5
cloud-based deployment model 21-14
Cloud Connected Audio (CCA) 22-10
clustering over the WAN
Business Edition6000 10-42
CTI applications 9-37
described 10-30
failover with Cisco Unity 19-19
for contact center 24-10, 29-29
local failover 10-35
music on hold 7-49
presence 20-21
remote failover 10-41
troubleshooting 10-34
WAN considerations 10-31
with Cisco Unity 19-20
clusters
design guidelines 9-6
Emergency Responder (ER) 15-9, 15-22
for presence servers 20-9
for UnifiedCM 9-6
guidelines for 9-14
home 18-15
home cluster 18-19
maximum capacity 27-14
redundancy 9-20
server nodes 9-6
services 9-6
visiting 18-15
CMC 14-28
CMM 7-18
codecs
capacity planning 27-34
flex mode 7-5
for music on hold 7-40
iLBC 6-58
lossy, Link Loss Type 6-58
low bit-rate (LBR) 7-37
selection of 6-58
collaboration
clients 21-1
clients and applications 27-16
conferencing 22-1, 27-38, 27-42
contact management 21-9
Jabber desktop clients 21-3
LDAP directory integration 21-10
services 22-1
third-party XMPP clients and applications 21-2, 27-19
Collaboration Cloud 22-5
collaboration system components and architecture 2-1
collaborative conferencing 22-1, 27-38, 27-42
co-located DHCP server 3-26
COM 16-3
combined deployment models for messaging 19-14
Committed Information Rate (CIR) 3-43
common locations 13-17
Communication Media Module (CMM) 7-18
competitive local exchange carrier (CLEC) 15-5
complexity modes for codecs 7-4, 7-5
complexity of the database 27-14
Component Object Model (COM) 16-3
components of
Device Mobility 23-16
messaging system 19-2
presence 20-3
compressed Real-Time Transport Protocol (cRTP) 3-38, 3-40
Computer Telephony Integration (CTI) 9-8, 9-24, 9-34, 19-22, 27-22
conferencing 22-58
architecture 22-3
audio 11-3
capacity planning 22-50
collaborative 22-1, 27-38, 27-42
conference bridges 7-15
hardware 9-43
hardware resources 11-15
Intelligent Bridge Selection 11-22
recording sessions 22-46
resources 11-3
rich media 11-1
scheduling interface 22-35
software resources 11-15
traffic 27-8
video 11-16
configuration examples for
lobby phone security 4-40
UnifiedCME 9-42
configuration for mobile client users
simplified method 23-73
conformance with Section 508 8-5
connectivity options for the WAN 10-13, 10-22
console
for attendants 18-43
for UnifiedCMAssistant assistant 18-33
contact center
described 24-1
gateway sizing 27-33
traffic patterns 27-7
ContactHeader script 6-15
contact management 21-9
content-addressable memory (CAM) 4-8
continuous-presence conference view 11-16
Control and Provisioning of Wireless Access Points (CAPWAP) 3-55
Core Layer 3-12
co-resident
DHCP 3-27
MoH 7-32
core switch 3-3
CoS 3-4
CPN 15-6
cps 27-6
CPU usage 27-5
C-Series Rack-Mount Server 10-47, 10-48
CTI 9-8, 9-24, 9-34, 19-22, 27-22
CTI-QBE 19-22
CTI Remote Device 9-34
CTI route points 7-14
CUE 19-23
cutover 28-1
CVTQ 29-9
CWA 22-56
D
DAI 4-13
database
complexity 27-14
replication 9-11
synchronization with UnifiedCM 16-27
data centers
redundant 4-44
security 4-31
server farm 3-12
single 4-43
Delayed Offer 6-21
Delivery Traffic Indicator Message (DTIM) 3-63
Demilitarized Zone (DMZ) 4-41
deployment models
clustering over the WAN 7-49, 10-30, 19-20, 20-21, 24-10, 29-29
combined for messaging 19-14
described 10-1
DHCP 3-26
federation 20-22
for Cisco Jabber 21-12
for Cisco Unified MeetingPlace 22-47
for Cisco Unity 19-4
for Cisco Unity Express 19-22
for contact center 24-7
for network management 29-24
for presence 20-17
for presence servers 20-13
for TelePresence 13-42
for UnifiedCME 9-44
for video 13-42
Intercompany Media Engine (IME) 10-50
media resources 7-37
messaging and call processing combinations 19-6
multisite with centralized call processing 7-37, 7-45, 10-10, 24-7, 29-26
multisite with distributed call processing 7-38, 7-48, 10-21, 24-9, 29-28
music on hold 7-45
Service Advertisement Framework (SAF) 10-49
Session Management Edition 10-24
single cluster 20-17
single site 7-37, 7-45, 10-9, 24-7, 29-24
site-based 10-5
Unified Computing System (UCS) 10-44
virtualized servers 10-44, 10-48
voice over the PSTN 10-20
design criteria 10-5
designing for performance 27-9
deskphone control mode (using deskphone for audio) 8-23, 21-6
deskphone for audio 21-6
desk phone pickup 23-36
desk phones 8-8
Desktop Collaboration Experience DX600Series 8-11, 8-15
destination of a call 14-73
device mobility
dial plan 23-21
feature components and operation 23-16
Group 23-16
Info 23-16
operation flowchart 23-20
operation of 23-20
parameter settings 23-18
Physical Location 23-16
settings 23-19
Device Mobility Group 23-19
devices
route group 14-29
Device Security Profile 18-15
DFS 3-61
DHCP
binding information 4-13
deployment options 3-26
described 3-24
lease times 3-25
Option 150 3-25
servers 3-27
starvation attack 4-12
dial plan
+dialing 14-51
911 calls 15-1
application dialing rules 21-7, 23-51
architecture 14-3
Call Forward Unregistered (CFUR) 14-67
calling party settings 14-52
calling privileges 14-37
call routing 14-21
capacity planning 27-21
design considerations 23-21
device mobility 23-21
elements 14-13
emergency call string 15-12
Extension Mobility 14-78
for Device Mobility 23-21
for Jabber Desktop Client 21-6
for mobility 23-67
for UnifiedCM Assistant 18-29
for WebEx Social 22-54
functions 14-1
fundamentals 14-3
globalized numbers 14-50, 14-56
international calls 14-26
localized call egress 14-56
localized call ingress 14-54
local route group 14-51
shared line appearance 15-17
Tail End Hop Off (TEHO) 14-68
Unified Mobility 23-54
variable length on-net dialing 23-23
Video Communication Server (VCS) 14-47
dial rules 14-15, 14-17, 14-19, 23-51
dial via office (DVO) 23-71, 23-79
dial via office forward (DVO-F) 23-82
dial via office reverse (DVO-R) 23-80
DID 15-6
Differentiated Services Code Point (DSCP) 3-4, 3-39, 3-67, 13-44
digital gateways 5-3
digital signal processor (see DSP resources)
digit manipulation 5-16, 14-24, 14-27
digit prefixing 23-51
Direct Inward Dial (DID) 15-6
directories
access 16-3
architecture 16-6
authentication of users 16-9, 16-18
filtering 16-23
for UnifiedCM Assistant 18-33
high availability 16-26
integration with IP telephony system 16-1, 16-2, 27-29
integration with UnifiedCM 16-5
lookup rules 21-7
schema 16-1
search base 16-12
searches 21-10
security 16-15
sn attribute 16-9
UserID 16-9
directory URI 14-44
distortion 3-62
distributed call processing 10-21, 10-23, 24-9, 29-28
distributed messaging 19-5, 19-11, 19-17
Distribution Layer 3-10
Diversion-Counter script 6-15
DMVPN 3-36
DMZ 4-41
DNS 3-23
Domain Name System (DNS) 3-23
DSP resources
described 7-4
PVDM 7-30
PVDM3 7-31
DTIM 3-63
DTMF
conversion of 7-9
for SIP trunks 6-24
gateway capabilities 5-3
methods supported by endpoints 7-9
on H.323 gateways 7-14
on SIP gateways 7-12
DTPC 3-64
dual call control 10-28
dual data center 13-37
dual-mode
phones and clients 23-61
dual tone multifrequency (DTMF) 5-3, 5-6, 6-24, 7-9
DVO-F 23-82
DVO-R 23-80
DX600Series endpoins 8-11, 8-15
dynamic ANI interface 15-11
Dynamic ARP Inspection (DAI) 4-13
Dynamic Frequency Selection (DFS) 3-61
Dynamic Host Configuration Protocol (DHCP) 3-24, 4-11, 4-12, 4-13
dynamic memory 27-5
Dynamic Multipoint VPN (DMVPN) 3-36
Dynamic Transmit Power Control (DTPC) 3-64
E
E.164 6-27, 15-5, 15-6, 15-11, 19-37
Early Offer 6-21
effective path 13-4
efficiency of links 3-40
E-LCAC 13-4
elements of a dial plan 14-13
emergency calls 14-66
emergency call string 15-12
emergency location identification number (ELIN) 15-10, 15-11
Emergency Responder 14-66, 14-67, 15-7, 15-15
emergency response location (ERL) 15-10, 15-11, 15-15
emergency services 6-62, 15-1, 23-68, 27-31
eMWI 19-38
encryption
for phones 4-19
for security 4-19
for wireless endpoints 8-26
endpoints
alternate 6-56
analog gateways 8-6
architecture 8-3
design considerations 8-37
directory access 16-3
high availability 8-35
immersive video 8-17
mobile 8-28
multipurpose video 8-16
personal video 8-14
Section 508 conformance 8-5
security 4-16
software-based 8-22
supplementary services 7-13
telepresence 4-19, 8-15, 8-16, 8-17, 8-18
types of 8-1
Energy conservation 3-13
EnergyWise Technology 3-13
Enhanced Locations CAC 13-4
Enhanced Message Waiting Indicator (eMWI) 19-38
enterprise caller ID 23-69
Enterprise Feature Access 23-32, 23-38, 23-49, 23-50, 23-51
Enterprise License Manager (ELM) 9-9, 28-8
equations for calculating
Business Edition device capacities 27-48
CPU usage 27-5
CTI resource requirements 27-23
memory usage 27-4
music on hold server capacity 7-33
Erlang 27-6
Erlang blocking factor 27-7
error rate 10-34
ettercap virus 4-13
Exchange Web Services Calendar 20-36
Express Media Server (EMS) 27-42
Expressway 4-37
EX Series video endpoints 8-15
Extend and Connect 21-18
Extensible Authentication Protocol (EAP) 8-26
extensible messaging 20-39
Extension Mobility (EM)
capacity planning 27-24
described 18-8
dial plan 14-78
interactions with UnifiedCMAssistant 18-29
Extension Mobility Cross Cluster (EMCC) 18-10, 18-19, 27-24
F
fabric extenders 10-46
FAC 14-27
factors that affect sizing 27-9
failover
clustering over the WAN 10-35, 10-41
scenarios 18-6
fallback 4-28
fallback mode 7-48
fax
interface modules 8-7
federated deployment 20-22
federation between domains 20-22
Fibre Channel over Ethernet (FCoE) 10-45, 10-46
filtering for directory synchronization and authentication 16-23
filter strings for LDAP directories 16-26
FindMe 23-45
firewalls
access control lists 20-48
around gateways 4-32
bump in the road 4-26
centralized deployment 4-41
described 4-23
routed mode 4-25
stealth mode 4-26
transparent mode 4-26
with H.323 4-33
Firewall Services Module (FWSM) 4-23, 4-32
firmware upgrades for Cisco IP Phones 8-12
flash used for music on hold 7-46
flat addressing 23-23
flex mode for codecs 7-5
Flow Metadata 3-87
Forced Authorization Codes (FAC) 14-27
Foreign Exchange Office (FXO) 15-7
forwarding calls 14-41
Frame Relay 3-37, 10-13, 10-22
FXO 15-7
G
gain settings 5-15
gatekeeper
alternate 6-56
call admission control 10-23, 13-3
intercluster trunks 6-46
trunk redundancy 6-47
zones 13-3
gatekeeper-controlled
intercluster trunks 6-46
Gatekeeper Transaction Message Protocol (GKTMP) 6-56
Gatekeeper Update Protocol (GUP) 6-47
Gateway Load Balancing Protocol (GLBP) 3-10
gateways
911 services 15-13
additional documentation 27-35
all trunks busy 15-14
automated alternative routing 5-18
blocking 15-14
capabilities 5-15
capacity planning 27-31
Cisco Unified Border Element 6-65
CiscoUnifiedVideoconferencing 3500 Series Video Gateways 5-12
configuration in UnifiedCM 5-14
contact center sizing 27-33
core feature requirements 5-3
digital 5-3
digit manipulation 5-16
firewalls 4-32
for local failover 10-40
for music on hold 7-18
for video telephony 5-12
placement 15-13
protocols 5-4
redundancy 5-10
security 4-31
selection of 5-3
service prefixes 5-17
standalone 8-6
TDM 5-2
general security 4-2
geographical diversity 10-8
geolocations 14-85
GKTMP 6-56
GLBP 3-10
globalized dial plan 14-50, 14-56
Global Site Backup (GSB) 22-5, 22-10
glossary 1-1
Gratuitous Address Resolution Protocol (GARP) 4-9, 4-13
ground start 8-7
groups for
call routing 14-29
Emergency Responder (ER) 15-18, 15-20
gateways 27-32
media resources 7-1
UnifiedCM redundancy 6-38, 9-18
guaranteed bandwidth 3-36
GUP 6-47
H
H.245 Alphanumeric 7-10
H.245 Signal 7-10
H.323
Annex M1 6-56
call hairpinning 9-42
call preservation enhancements 5-10
calls 6-55
firewalls 4-33
gateways 5-4
in UnifiedCM 6-53
supplementary services 7-13
hand-in of a call 23-70
hand-out of a call 23-70, 23-76
hardware
audio conferencing bridge 11-15
media resource capacities 7-30
MTP resources 7-15
music on hold 7-32
transcoder 7-7
types of platforms 9-4
Hardware Media Server (HMS) 22-33
HCS-PCV-PAI-passthrough script 6-15
headers for voice packets 3-46
high availability
applications and serviceability layer 17-3
Attendant Console 18-45
Business Edition 9-26
call processing 9-16
call routing 12-3
Cisco mobility clients and devices 23-84
Cisco UC Integration for IBM Sametime 21-28
Cisco UC Integration for Microsoft Lync 21-25
collaboration system 2-3
contact center 24-12
CTI 9-38
deployment models 10-4
directories 16-26
endpoints 8-35
Enterprise Feature Access 23-53
Extension Mobility 18-16
hardware platforms 9-16
IME-enabled ASA 4-30
IP Phone Services 18-6
Jabber clients 21-20
Jabber DesktopClients 21-12
Mobile Connect 23-44
Mobile Voice Access 23-53
music on hold 7-36
network connectivity 9-16
network services 3-4
operations and serviceability layer 26-3
phones 8-35
presence 20-12
requirements 10-6
SIP trunks 6-19
Survivable Remote Site Telephony (SRST) 9-20
transcoders 7-36
trunks 6-47
UnifiedCM 9-18
UnifiedCM Assistant 18-24
Unified Computing System (UCS) 9-25
Unified MeetingPLace 22-48
Video Communication Server (VCS) 9-26
Virtualization Experience Clients (VXC) 21-31
voice services 10-14
WebDialer 18-40
WebEx 22-10
WebEx Social 22-54
wireless LAN 3-58
history of calls 20-7
HMS 22-33
holdee 7-19
holder 7-19
hosted virtual desktop (HVD) 21-31
Hot Standby Router Protocol (HSRP) 3-10, 10-23
hub-and-spoke topology 3-3, 3-34
HVD 21-31
hybrid deployment model 21-15
I
IBM Lotus Sametime 20-43
IBM Sametime 21-26
IButton 14-20
ICMP 5-11
IEM 24-17
iLBC codec 6-58
IM and Presence 20-1, 21-19, 22-55, 27-44, 28-6
IME
basic (inline) deployment 4-27
capcaity planning 27-30
described 10-50
offpath deployment 4-27
proxy 4-26
immediate start 8-7
immersive video endpoints 8-17
impairments without QoS 3-19
inbound calls 5-16
InformaCast 18-48
Informix Dynamic Server (IDS) 10-32
infrastructure (see network infrastructure)
inline deployment of IME-enabled ASA 4-27
inline power 3-13
instant messaging 20-1, 20-16, 20-28, 20-29, 20-31
Integrated Services Router (ISR) 7-31
Integrator CSeries 8-17
Intelligent Bridge Selection 11-22
Intelligent Session Control 23-56
Interactive Experience Manager (IEM) 24-17
interactive voice response (IVR) 10-10
intercluster trunks
gatekeeper controlled 6-46
non-gatekeeper controlled 6-39
Intercompany Media Engine (IME)
basic (inline) deployment 4-27
capacity planning 27-30
described 10-50
offpath deployment 4-27
proxy 4-26
interface modules 8-7
interface types for 911 calls 15-5
interference to wireless communications 3-62
international calls 14-26
Internet Control Message Protocol (ICMP) 5-11
interoperability 8-19, 9-42, 9-46, 9-50, 13-42
Intra-Cluster Communication Signaling (ICCS) 9-11, 10-32, 10-36
introduction 1-1
Intrusion Detection System (IDS) 4-32
IOS software MTP 7-15
IP/VC 3500 Series Video Gateways 5-12
IP addresses and security 4-5
iPhone 8-28, 23-61, 23-75, 23-78
iPlanet Directory Server 16-9, 16-14
IPMA 18-20
IP Manager Assistant (IPMA) 18-20
IP phones 8-8
IP Security Protocol (IPSec) 10-13, 10-22
IP Service Level Agreement Video Operation (IPSLAVO) 3-83
IPSLAVO 3-83
IPv6
security 4-6
with Cisco Unified Provisioning Manager (UnifiedPM) 29-17
with Cisco Unity Connection 19-42
IP VOICE feature set 9-42
IP Voice Media Streaming Application 7-4, 7-15, 7-16, 11-15, 27-27
ISDN Link 5-3
ISR 7-31
IVR 10-10
J
Jabber
call handoff 23-76
clients 27-17
deployment models 21-12
desktop clients 8-22, 21-3, 22-57, 27-16
desktop video 8-14
dial via office (DVO) 23-79
for Android and Apple iOS 8-28, 23-75
for iPad 23-83
for Mac 21-18
for mobile devices 23-61
for TelePresence 8-14
for Windows 21-16
IM and presence 21-19
interactions with Cisco Unified Mobility 23-82
WLAN considerations 23-78
jitter 10-31
JTAPI 9-24
K
Key Press Markup Language (KPML) 7-9, 14-15, 14-17
L
LAN infrastructure 3-4
Layer 3 3-4
layers of security 4-4
LBR 7-37
LCR 5-20
LDN 15-6
LEAP 8-26
leased lines 3-37, 10-13, 10-22
lease times for DHCP 3-25
least-cost routing (LCR) 5-20
Lightweight Access Point Protocol (LWAPP) 3-55
Lightweight Directory Access Protocol (LDAP) 9-11, 16-1, 27-29
Lightweight Directory Services 16-18
Limit Client Power setting on access points 3-64
line appearances 3-52
line speed mismatch 3-43
link efficiency 3-40
link fragmentation and interleaving (LFI) 3-38, 3-40, 3-41
Link Loss Type 6-58
links for call admission control 13-4, 13-5
listed directory number (LDN) 15-6
Live Communications Server 2005 20-41
LMHOSTS file 3-23
load balancing 3-31, 6-47, 6-57, 9-23
lobby phone security 4-40
Local Exchange Carrier (LEC) 15-3, 15-13
local failover deployment model 10-35
localization of calling party number 14-56
localized call egress 14-56
localized call ingress 14-54
local route group 14-51
Location and Link Management Cluster 13-20
locations
common 13-17
defined 13-5
enhanced 13-4
for video endpoints 13-43
maxiumum number 27-14
shadow location 13-19
shared 13-17
Locations Bandwidth Manager (LBM) 13-5, 13-12
Locations Bandwidth Manager Hub 13-5, 13-15
logical partitioning 14-53, 14-85
loop start 8-7
lossy, Link Loss Type 6-58
low bit-rate (LBR) codecs 7-37
low-latency queuing (LLQ) 3-38, 3-39
LWAPP 3-55
Lync 21-23
M
MAC address 4-8
manipulation of digits 14-24
Master Street Address Guide (MSAG) 15-3
maximum simultaneous calls 27-6
MCM 6-56
Mean Opinion Score (MOS) 29-7
media awareness 3-86
Media Gateway Control Protocol (MGCP) 5-4
Medianet 3-77
media resource group (MRG) 7-34
media resource group list (MRGL) 7-34
Media Resource Manager (MRM) 7-2
media resources
architecture 7-2
deployment models 7-37
described 7-1
design guidelines 7-34
for local failover 10-40
hardware and software capacities 7-30
PVDM 7-30
PVDM3 7-31
security 4-31
server 9-8
voice quality 7-39
MediaSense 25-4
media server 22-33
Media Services Interface (MSI) 3-86
Media Services Proxy (MSP) 3-87
Media Streaming Application 7-4, 7-15, 7-16, 11-15, 27-27
media termination point (MTP)
conference bridges 7-15
described 7-8
types 7-15
uses 6-62
with H.323 trunk 6-52
Mediatrace 3-81
MeetingPlace 22-31
MeetingPlace Express Media Server (EMS) 22-33
memory usage 27-4
Message Waiting Indicator (MWI) 19-22
messaging
bandwidth management 19-30
centralized 19-5, 19-7, 19-15, 19-22
Cisco Unity 19-1
combined deployment models 19-14
deployment models 19-4
distributed 19-5, 19-11, 19-17
redundancy 19-18
system components 19-2
metadata 3-87
MGCP 5-4
Microsoft Active Directory (AD) 16-9, 16-13, 16-16, 16-21
Microsoft Active Directory Application Mode (ADAM) 16-11, 16-26
Microsoft Communications Server 20-41
MicrosoftOCS 22-56
Microsoft Office Communicator 20-41, 21-2
Microsoft ViewMail for Outlook (VMO) 19-5
mid-call fallback 4-28
mid-call features 4-28, 23-38, 23-69
migration
to Enhanced Locations CAC 13-35
to IP Telephony 28-1
to UnifiedCM 28-1
MISTP 3-5
MLP 3-38
MLPP 7-16
MLTS 15-2
Mobile Connect
architecture 23-43
desk phone pickup 23-36
functionality 23-35
redundancy 23-44
remote destination phone pickup 23-37
voicemail 23-41
mobile endpoints 8-28
Mobile Voice Access
access numbers 23-51
architecture 23-53
functionality 23-46
hairpinning 23-47
IVR VoiceXML gateway 23-46
number blocking 23-50
redundancy 23-53
Mobility
applications 23-1
clients and devices 23-61
dial plan 23-67
emergency services 23-68
guidelines for deploying 23-58
integration with presence 20-37
softkey method of call hand-out 23-76
voicemail avoidance 23-41
modeling of computer systems 27-4
models for deployments (see deployment models)
models for PSTN connections 6-68
modems, gateway support for 5-3, 5-21
monitoring calls 25-1
MOS 29-7
moves, adds, and changes 15-7
MPLS cloud 13-38
MRG 7-34
MRGL 7-34
MRM 7-2
MSAG 15-3
MSI 3-86
MSP 3-87
MTP
conference bridges 7-15
described 7-8
hardware resources 7-15
software resources 7-15
types 7-15
uses 6-62
with H.323 trunk 6-52
multicast music on hold 7-18, 7-23, 7-26, 7-40, 7-42, 7-46
multicast traffic on WLAN 3-63
multicast voice messages 18-48
multichannel support 24-6
multi-forest LDAP synchronization 16-18
Multilevel Precedence Preemption (MLPP) 7-16
multi-line telephone system (MLTS) 15-2
Multilink Point-to-Point Protocol (MLP) 3-38
Multimedia Conference Manager (MCM) 6-56
multipath distortion 3-62
Multiple Instance Spanning Tree Protocol (MISTP) 3-5
multiple UnifiedCM servers 19-22
Multiprotocol Label Switching (MPLS) 3-34, 3-37, 10-13, 10-22
multipurpose video endpoints 8-16
multisite deployment model
with centralized call processing 7-37, 7-45, 10-10, 24-7, 29-26
with distributed call processing 7-38, 7-48, 10-21, 24-9, 29-28
music on hold (MoH) 7-18, 10-40, 27-28
MWI 19-22
MX Series video endpoints 8-16
N
NAM 29-10
Named Telephony Event (NTE) 5-7, 7-9
NAT 4-30
National Emergency Number Association (NENA) 15-10, 15-23
native interoperability for video 13-42
native transcoding with Cisco Unity 19-32
Netscape Directory Server 16-9, 16-14
Network Address Translation (NAT) 4-30
Network Analysis Module (NAM) 29-10
network hold 7-20
network infrastructure
access layer 3-5
core layer 3-12
distribution layer 3-10
high availability 3-4
LAN 3-4
network management 29-4
requirements 3-1
roles 3-3
routed access layer 3-7
security 4-5
voice over wireless LAN (WLAN) 23-64
WAN 3-34
wireless LAN 23-64
WLAN 3-54
network management 24-18, 29-1
network services 3-23
Network Time Protocol (NTP) 3-33
Network Transmission Loss Plan (NTLP) 5-15
network virtualization 4-42
Nexus 1000V Switch 3-20
NIC teaming 9-17
NM-HD-1V/2V/2VE module 7-7, 7-15
NM-HDV2 module 7-7, 7-15, 11-15
NM-HDV module 7-7
non-fallback mode 7-46
non-gatekeeper controlled intercluster trunks 6-39
normalization
of aliases 14-69
of calling party numbers 6-27
normalization scripts 6-15
NPA 14-74
NTLP 5-15
NTP 3-33
number blocking 23-50
Numbering Plan Area (NPA) 14-74
number transformations 14-51, 14-52
O
OCS 22-56
Office Communications Server 2007 20-41
Office Communicator Server (OCS) 22-56
Office Communicator Web Access (CWA) 22-56
offpath deployment of IME-enabled ASA 4-27
on-premises deployment model 21-13
open authentication 8-26
Open Shortest Path First (OSPF) 4-25
Open Virtualization Archives (OVA) 9-29, 9-33
operations and serviceability layer 26-1
OSPF 4-25
Outlook Web Access Calendar 20-34
overlap
of channels 3-61
receiving 14-27
sending 14-27
oversubscription of a link 3-43
P
packets
headers 3-46
jitter 10-31
loss of 10-31
Paging Server 18-48
paging systems 8-8
parallel cutover 28-2
parameters for Device Mobility 23-18
partial caller ID matching 23-52
partitions 14-37, 14-38, 14-53, 14-85
passive-interface command 3-12
paths for call admission control 13-4
PCAP 20-43
PC port on IP phone 4-16
performance
call rate 9-1
designing for 27-9
modeling 27-4
of call processing servers 9-28
of Extension Mobility 18-18
of presence servers 20-17
of UnifiedCM Assistant 18-27
of WebDialer 18-41
overload on gateways 27-34
tuning of gateways 27-34
Performance Monitor 3-79
performance testing 27-3
persistent chat 20-31
personal video endpoints 8-14
phased migration 28-2
phone books 29-21
Phone Control and Presence (PCAP) 20-43
phones
3900 Series 8-11
6900 Series 8-9
7900 Series 8-8
8800 Series 8-10
Attendant Console 18-43
authentication and encryption 4-19
call pickup at desk phone 23-36
capacity planning 8-37
design considerations 8-37
desktop IP models 8-8
energy conservation 3-13
Extension Mobility 18-8
firmware upgrades 8-12
high availability 8-35
IP Phone Services 18-2
mid-call features 23-38
PC port 4-16
Power Save mode 3-14
Power Save Plus mode 3-14
remote destination call pickup 23-37
roaming 3-61
SCCP 14-15
secure mode 18-15
settings 4-18
software-based 8-22
Type-A 14-15
Type-B 14-17
Unified Communications Manager Assistant 18-20
web access 4-18
WebDialer 18-34
wireless 8-25
Wireless IP Phone 7921G 8-25
Wireless IP Phone 7925G 8-25
Wireless IP Phone 7925G-EX 8-25
Wireless IP Phone 7926G 8-25
physical security 4-5
ping utility 10-33
plain old telephone service (POTS) 15-7
platforms 9-4
policy
for network security 4-2
for presence 20-7
polling model 20-39
PortFast 3-7
ports
access 4-10
for integration of Cisco Unity with UnifiedCM 19-39, 19-41
on the IP phone 4-16
security 4-7
POTS 15-7
Power over Ethernet (PoE) 3-13, 8-13, 8-33, 21-30
Power Save mode 3-14
Power Save Plus mode 3-14
precedence settings for network traffic 3-4, 3-39
prefixes
for access code 14-74
service 5-17
presence
calendar integration 20-33
call history 20-7
capacity planning 27-44
clustering over the WAN 20-21
clusters 20-9
components 20-3
deployment models 20-13, 20-17
end user 20-4
Exchange Web Services Calendar integration 20-36
federation 20-22
groups 20-7
guidelines 20-8
IBM Lotus Sametime 20-43
instant messaging storage requirements 20-31
integration with third-party applications 20-41
interactions between components 20-17
message archiving and compliance 20-30
Microsoft Communications Server 20-41
migration 20-28
mobility integration 20-37
Outlook Web Access Calendar integration 20-34
policy 20-7
polling model 20-39
presentity 20-2
protocol interfaces 20-39
real-time eventing model 20-38
SCCP 20-6
server guidelines 20-40
server performance 20-17
server redundancy 20-12
servers 20-8
server synchronization 20-9
SIP 20-4
speed dial 20-6
SUBSCRIBE calling search space 20-7
synchronization of servers 20-9
Third-Party Open API 20-37
UnifiedCM 20-4
presentity 20-2
preservation of calls 5-10
PRI 15-6
primary extension 20-4
Primary Rate Interface (PRI) 15-6
Prime Collaboration 27-45, 29-2
Prime Collaboration Analytics 29-13
Prime compliance 29-1
prioritization of traffic 3-39
Private Internet Exchange (PIX) 4-23, 4-32
Private Switch ALI 15-3
privileges for making calls 14-37
progress_ind alert enable 8 command 15-14
propagation of database 9-11
Protocol Auto Detect 6-55
protocols
BFD 22-10
BGP 22-10
CAPWP 3-55
CDP 4-6
for SIP trunks 6-25
GKTMP 6-56
GLBP 3-10
GUP 6-47
H.323 4-33, 5-4, 6-3, 6-38, 6-52, 9-42
LWAPP 3-55
MGCP 5-4
MISTP 3-5
MLP 3-38
NTP 3-33
RCP 4-14
RIP 4-25
routing 3-12
RTP 10-23
SCCP 5-4, 7-10, 7-23, 14-15, 20-6
SDP 6-21
SIMPLE 20-8
SIP 5-7, 5-11, 6-3, 6-6, 6-7, 7-16, 7-26, 8-34, 9-46, 10-23, 14-15, 14-17, 14-19, 20-4
SMTP 19-28
SNMP 15-7
SOAP 20-9
STP 3-7
TLS 4-19
VPIM 19-28
VRRP 3-10
provisioning servers 9-28
proxy
Cisco Unified SIP Proxy 6-67
line mode with UnifiedCM Assistant 18-21
PSTN
911 calls 15-2
access to remote sites 10-13, 10-22
connection models 6-68
destination number 14-73
mid-call fallback 4-28
traffic patterns 27-32
trunks 6-64
voice over the PSTN (VoPSTN) 10-20
public safety answering point (PSAP) 15-2, 15-11, 15-17
Public Switched Telephone Network (PSTN) 6-64, 10-13, 10-22, 14-73, 15-2
PVDM 7-30
PVDM2 11-15
Q
QoS
for analog endpoints 8-8
for Cisco Unified Computing System (UCS) 3-19
for contact center 24-13
for desk phones 8-13
for LAN 3-15
for mobile clients and devices 23-65
for mobile endpoints 8-30
for music on hold 7-43
for security 4-21
for software-based endpoints 8-23
for UnifiedCM Assistant 18-33
for video endpoints 8-18
for wireless endpoints 8-27
for wireless LAN 3-66
QoS Basic Service Set (QBSS) 3-65, 3-68
Quality of Service (QoS)
for analog endpoints 8-8
for Cisco Unified Computing System (UCS) 3-19
for contact center 24-13
for desk phones 8-13
for LAN 3-15
for mobile clients and devices 23-65
for mobile endpoints 8-30
for music on hold 7-43
for security 4-21
for software-based endpoints 8-23
for UnifiedCM Assistant 18-33
for video endpoints 8-18
for wireless endpoints 8-27
for wireless LAN 3-66
quality of voice transmissions 7-39
queue depth 3-52
queuing of voice traffic 3-18, 3-68
Quick Buffer Encoding (QBE) 9-35, 19-22
Quick Set Series video endpoints 8-17
quiescent traffic 3-53
R
radio frequency (RF) 8-25
Rapid Spanning Tree Protocol (RSTP) 3-5, 3-7
RAS 6-47
rate of error 10-34
RBOC 15-3
RCP 4-14
RDNIS 19-8
real-time eventing model 20-38
Real Time Monitoring Tool (RTMT) 16-2
Real-Time Transport Protocol (RTP) 10-23
recording
and silent monitoring 24-6, 25-3
calls 25-1
MediaSense 25-4
SPAN method 25-2
Redirected Dialed Number Information Service (RDNIS) 19-8
Redirector servlet 18-36
redundancy
call processing 9-18
cluster configurations 9-20
Extension Mobility 18-16
for messaging 19-18
for Mobile Connect 23-44
for Mobile Voice Access 23-53
for presence servers 20-12
for remote sites 10-14
for trunks 6-47
for UnifiedCM Assistant 18-24
IP Phone Services 18-6
load balancing 9-23
TFTP services 3-31
WebDialer 18-40
Refer-passthrough script 6-15
Regional Bell Operating Company (RBOC) 15-3
regions
for call admission control 13-10, 13-11
maximum number 27-14
Registration Admission Status (RAS) 6-47
Remote Call Control (RCC) 20-8, 20-41
Remote Copy Protocol (RCP) 4-14
remote destination
caller ID matching 23-51
profile 23-54
Remote Device 9-34
Remote Expert Solution 24-17
remote failover deployment model 10-41
Remote Monitoring (RMON) 29-10
remote site survivability 10-14
re-packetization of a stream 7-9
replication network 13-15
replication of database 9-11
Representational State Transfer (REST) 20-37
request for bandwidth 6-56
rerouting calling search space 23-54
Resource Reservation Protocol (RSVP) 3-34, 13-3
REST 20-37
restrictions for
Extension Mobility 18-19
IP Phone Services 18-8
UnifiedCM Assistant 18-29
WebDialer 18-42
RF 8-25
rich media conferencing 11-1
Ring All Shared Lines 23-56
RIP 4-25
RMON 29-10
roaming 3-61
Roaming Sensitive Settings 23-18
rogue
DHCP server 4-11
network extensions 4-10
roles in the network infrastructure 3-3
root guard 3-7
round-trip time (RTT) 10-33, 10-36
Routed Access Layer 3-7
routed ASA firewall 4-25
routers
access control list (ACL) 4-22
branch office 7-46
flash 7-46
roles and features 3-3
selective for E911 15-4
routes
filters 14-26
group devices 14-29
lists 14-28
selection of 14-76
routing
calling line ID 14-27
digit manipulation 14-27
inbound calls 5-16
least-cost 5-20
outbound calls 5-17
protocols 3-12
time-of-day (ToD) 14-84
Routing Information Protocol (RIP) 4-25
RSVP
described 13-3
WAN infrastructure 3-34
RTP 10-23
S
SaaS 22-5
SAF
architecture 10-49
autonomous systems 3-75
Client 3-72
Forwarder 3-70
security 4-34
split horizon 3-76
Sametime 21-26
scalability of
IP Phone Services 18-7
UnifiedCM 9-1
scavenger class traffic 3-40
SCCP
DTMF signaling 7-10
gateway support for 5-4
music on hold (MoH) 7-23
phones 14-15
presence 20-6
user input on phones 14-15
schema 16-1
SDK 16-3
SDP 6-21
search base for directories 16-12
Section 255 8-5
Section 508 8-5
Secure Mobility Client 8-29
secure mode for phones 18-15
Secure Real-time Transport Protocol (SRTP) 4-19
Secure RTP (SRTP) 6-26
security
access control list (ACL) 4-22
Cisco Unified Border Element 4-35
configuration example 4-40
data center 4-31
DHCP Snooping 4-11
DHCP starvation attack 4-12
directories 16-15
endpoints 4-16
Extension Mobility 18-14
gateways 4-31
infrastructure 4-5
intracluster communications 9-13
IPv6 addressing 4-6
layers 4-4
lobby phone example 4-40
MAC CAM flooding 4-8
media resources 4-31
PC port on the phone 4-16
phones 4-16
phone settings 4-18
physical access 4-5
policy 4-2
QoS 4-21
rogue network extensions 4-10
Service Advertisement Framework (SAF) 4-34
switch port 4-7
voice VLAN 4-17
VPN clients 4-21
web access 4-18
WebEx 20-47
Security Enhanced Linux (SELinux) 4-39
selecting the proper route 14-76
SELinux 4-39
sending multicast voice messages 18-48
Sequenced Routing Update Protocol (SRTP) 3-46
servers
co-located 3-26
co-resident DHCP 3-27
co-resident MoH 7-32
CTI Manager 9-24
data center 3-12
farm 3-12
for DHCP 3-27
for media resources 7-1
for music on hold 7-32
for presence 20-8
multiple UnifiedCM servers 19-22
paging server 18-48
redundancy 20-12
subscriber 9-7
synchronization of 20-9
types 9-5
Service Advertisement Framework (SAF)
architecture 10-49
autonomous systems 3-75
Client 3-72
Forwarder 3-70
security 4-34
split horizon 3-76
Service Inter-Working (SIW) 3-37, 10-13, 10-22
services
for collaboration 22-1
for IP phones 18-2
prefix 5-17
supplementary 5-3
within a cluster 9-6
service set identifier (SSID) 3-61, 3-64
servlet for
Redirector 18-36
WebDialer 18-35
Session Description Protocol (SDP) 6-21
Session Initiation Protocol (SIP)
annunciator 7-16
delayed offer 6-21
dial rules 14-19
early offer 6-21
for distributed call processing 10-23
for interoperability of UnifiedCM and UnifiedCME 9-46
gateways 5-11
gateway support for 5-7
music on hold (MoH) 7-26
presence 20-4
Type-A phones 14-15
Type-B phones 14-17
Session Management Edition (SME) 10-23, 10-24, 13-45, 25-8
settings for IP phones 4-18
shadow location 13-19
shaping traffic 3-42
shared
line mode with UnifiedCM Assistant 18-22
locations 13-17
signaling encryption 3-50, 3-51
signal strength 5-15
silent monitoring and recording of calls 24-6, 25-3
SIMPLE 20-8
Simple Mail Transfer Protocol (SMTP) 19-28
Simple Network Management Protocol (SNMP) 15-7
Simple Object Access Protocol (SOAP) 20-9
simplified configuration for mobile client users 23-73
single-cluster deployment 20-17
single data center 4-43
single inbox 19-43
Single Number Reach (see Mobile Connect)
Single Sign On (SSO) 4-38, 20-45, 22-25
single site
deployment model 7-37, 7-45, 10-9, 24-7, 29-24
messaging model 19-5
Singlewire InformaCast 18-48
SIP
annunciator 7-16
calling party number normalization 6-27
delayed offer 6-21
design considerations 6-29
dial rules 14-19
DTMF Relay 7-10
Early Offer 6-21
for distributed call processing 10-23
for interoperability of UnifiedCM and UnifiedCME 9-46
gateways 5-11
gateway support for 5-7
high availability of trunks 6-19
MTP requirements 7-11
music on hold (MoH) 7-26
presence 20-4
proxy 6-67
route pattern 14-28
routing requests 14-44
transport protocols 6-25
Type-A phones 14-15
Type-B phones 14-17
SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 20-8
site-based design 10-5
site survey for wireless network 8-25
sizing
Cisco Jabber clients 27-16
design and deployment considerations 27-1
factors to consider 27-9
methodology 27-2
UnifiedCM servers 9-28
Skinny Client Control Protocol (SCCP)
DTMF signaling 7-10
gateway support for 5-4
music on hold (MoH) 7-23
phones 14-15
presence 20-6
user input on phones 14-15
SME 10-23, 10-24, 13-45, 25-8, 27-11
SMTP 19-28
sn attribute 16-9
SNMP 15-7
snooping 4-11
SOAP 20-9
social media 22-51
SocialMiner 24-5
soft clients 15-16
SoftPhone 15-16
softphone mode (audio on computer) 8-22, 21-6
software
audio conferencing bridge 11-15
endpoints 8-22
media resource capacities 7-30
MTP resources 7-15
software as a service (SaaS) 22-5
Software Development Kit (SDK) 16-3
SPAN 25-2
Spanning Tree Protocol (STP) 3-7
speed dial presence 20-6
split horizon 3-76
SRST 7-46, 8-13, 8-19, 8-24, 8-27, 8-31, 8-34, 9-20, 10-13, 10-14, 10-17, 15-4, 19-13
SRST Manager 10-19
SRSV 19-8
standalone analog gateways 8-6
static ANI interface 15-11
static memory 27-4
stealth firewall 4-26
storage area networking (SAN) 10-46, 10-47
STP 3-7
SUBSCRIBE calling search space 20-7
subscriber server 9-7
Sun ONE Directory Server 16-9, 16-14
supplementary services
design considerations 9-45, 9-49
for H.323 endpoints 7-13
survey of wireless network 8-25
Survivable Remote Site Telephony (SRST) 7-46, 8-13, 8-19, 8-24, 8-27, 8-31, 8-34, 9-20, 10-13, 10-14, 10-17, 15-4, 19-13
Survivable Remote Site Telephony (SRST) Manager 10-19
Survivable Remote Site Voicemail (SRSV) 19-8
Switched Port Analyzer (SPAN) 25-2
switches
port security 4-7
roles and features 3-3
SX Quick Set Series video endpoints 8-17
synchronization of
directories 16-9
presence servers 20-9
UnifiedCM database 16-27
system memory 27-5
T
Tail End Hop Off (TEHO) 14-68
TAPI 9-24
TCS 25-8
TDM gateways 5-2
TEHO 14-68
Telecommunications Act 8-5
telephone record and playback (TRaP) 19-5
telephone user interface (TUI) 19-5
Telephony Service Provider (TSP) Audio 22-28
TelePresence
call admission control 13-24
call routing 14-47
deployment models 13-42
dial plan 14-47
endpoints 4-19, 8-15, 8-16, 8-17, 8-18
Quality of Service (QoS) 8-21, 13-42
TelePresence Conductor 11-23, 11-30
TelePresence Content Server (TCS) 25-8
TelePresence ISDN Link 5-3
TelePresence Management Suite (TMS) 8-5, 16-28, 29-18
TelePresence Management Suite Extension Booking API (TMSBA) 29-19
TelePresence Management Suite Extension for IBM Lotus Notes (TMSXN) 29-18
TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) 29-18
TelePresence Management Suite Provisioning Extension (TMSPE) 29-21
Telepresence System Integrator CSeries 8-17
TelePresence Video Communication Server (see also VCS) 8-5
termination of calls 7-4
test calls for 911 15-17
Tested Reference Configuration (TRC) 10-44
third-party
IP phones 8-34
SIP phones 8-34
Third-Party Open API 20-37
third-party XMPP clients 20-49, 21-23
third-party XMPP clients and applications 21-2, 27-19
time-of-day (ToD) routing 14-84
timer control mobile voicemail avoidance 23-41
timers for call signaling 5-14
time synchronization 3-33
TLS 4-19
TMSBA 29-19
TMSPE 29-21
TMSXE 29-18
TMSXN 29-18
ToD 14-84
topology for call admission control 13-37
TPC 3-61
traffic
bearer traffic 3-46
call-related 3-53
classification 3-4, 3-16, 3-67
conferencing and collaboration 27-8
contact centers 27-7
planning for Unified MeetingPlace 22-50
planning for WebEx 22-13
prioritization 3-39
provisioning for 3-46
PSTN traffic patterns 27-32
quiescent 3-53
shaping 3-42
video bearer traffic 3-49
video calls 27-8
voice bearer traffic 3-46, 27-7
voice calls 27-7
transcoding
Cisco Unity 19-32
described 7-6
hardware resources 7-7
resources 7-7
transformations
caller ID 23-58
of calling and called numbers 14-51, 14-52
translation of digits 14-24, 21-7
translation patterns 14-24, 21-7
Transmit Power Control (TPC) 3-61
transparency scripts 6-15
transparent ASA firewall 4-26
Transport Layer Security (TLS) 4-19
TRaP 19-5
TRC 10-44
Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 9-6, 9-24
troubleshooting for clustering over the WAN 10-34
trunks
architecture 6-2
capacity planning 6-63
comparing H.323 and SIP 6-3
described 6-1
emergency services 6-62
features supported 6-3
intercluster, gatekeeper controlled 6-46
intercluster, non-gatekeeper controlled 6-39
load balancing 6-47
PSTN 6-64
redundancy 6-47
to service provider network 6-64
transport protocols 6-25
utilization of 29-11
Trusted Relay Point (TRP) 3-18, 4-44, 7-16
TSP Audio 22-28
TUI 19-5
Tunneled QSIG 6-56
two-stage dialing 23-49, 23-50, 23-51
TX1300 Series video endpoints 8-18
TX9000 Series video endpoints 8-17
Type-A phones 14-15
Type-B phones 14-17
U
UCIntegration for Microsoft Office Communicator 21-2
UCS
high availability 9-25
QoS 3-19
virtualized servers 10-44
UDLD 3-7
UDS 21-10
UN 5-7
unicast music on hold 7-18, 7-23, 7-42
UniDirectional Link Detection (UDLD) 3-7
Unified Analysis Manager 29-22
Unified Border Element 4-35, 6-65, 25-7
UnifiedCCE 24-2
UnifiedCCMP 24-6
UnifiedCCX 24-5
Unified CM
call recording and monitoring 25-6
capacity planning 27-13
database synchronization 16-27
H.323 6-53
presence 20-4
sizing tool 9-28
UnifiedCM Assistant 18-20, 27-26
Unified CME
as Survivable Remote Site Telephony (SRST) 8-13, 8-19, 8-24, 8-27, 8-31, 8-34, 10-14, 10-17, 19-13
capacity planning 27-47
design considerations 9-32
distributed call processing 10-23
interoperability with UnifiedCM 9-42
UnifiedCM Express (Unified CME)
as Survivable Remote Site Telephony (SRST) 8-13, 8-19, 8-24, 8-27, 8-31, 8-34, 10-14, 10-17, 19-13
capacity planning 27-47
design considerations 9-32
distributed call processing 10-23
interoperability with UnifiedCM 9-42
Unified Communications Management Suite 29-1
Unified Communications Manager Assistant (Unified CM Assistant) 18-20
Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-22
Unified Communications Sizing Tool 9-28
Unified Communications System
applications and services layer 17-1
call routing layer 12-1
introduction 1-1
operations and serviceability layer 26-1
Unified Computing System (UCS)
fault tolerance 9-17
high availability 9-25
QoS 3-19
virtualized servers 10-44
Unified Contact Center 24-1
Unified Contact Center Enterprise (UnifiedCCE) 24-2
Unified Contact Center Express (UnifiedCCX) 24-5
Unified Contact Center Management Portal (UnifiedCCMP) 24-6
Unified Customer Voice Portal (UnifiedCVP) 24-4
UnifiedCVP 24-4
UnifiedEIM 24-6
Unified E-Mail Interaction Manager (UnifiedEIM) 24-6
UnifiedIC 24-6
Unified Intelligence Center (UnifiedIC) 24-6
Unified MeetingPlace 22-31, 27-38, 27-39
Unified MeetingPlace Express Media Server (EMS) 22-33
unified messaging (see also messaging) 19-1
Unified Mobility 23-1, 23-33, 23-54, 23-82, 27-20, 27-49
UnifiedOM 27-46
Unified Operations Manager (UnifiedOM) 27-46
UnifiedPM 29-14
Unified Provisioning Manager (UnifiedPM) 29-14
Unified Reporting 29-23
Unified Service Monitor (UnifiedSM) 27-46, 29-7
Unified Web Interaction Manager (UnifiedWIM) 24-6
UnifiedWIM 24-6
uninterrupted power supplies (UPS) 3-13
Unity Express 19-23
Unity Telephony Integration Manager (UTIM) 19-39, 19-41
Unsolicited Notify 7-9
Unsolicited SIP Notify (UN) 5-7
UP 3-67
UplinkFast 3-7
UPS 3-13
URI dialing 14-23, 14-44, 14-46
URLs for WebDialer 18-39
user control mobile voicemail avoidance 23-42
User Datagram Protocol (UDP) 3-40, 6-47, 10-23
User Data Service (UDS) 21-10
user hold 7-20
UserID 16-9
user priority (UP) 3-67
users
application users 16-6
directory search base 16-12
end users 16-6
User-to-User Information Element (UUIE) 6-55
UUIE 6-55
V
VAD 27-33
VAF 3-42
variable length on-net dial plan 23-23
VATS 3-44
VCS
call control 8-5
capacity planning 9-31
clustering 9-15
design considerations 9-34
dial plan 14-47
directory integration 16-28
high availability 9-26
integration with UnifiedCM 14-68
interoperability with UnifiedCM 9-51
security 4-36
TelePresence Management Suite (TMS) 29-18
VCSExpressway 4-37
VCS-interop script 6-15
vertical markets 24-17
video
bandwidth utilization 13-30
bearer traffic 3-49
call admission control 13-30, 13-42
call recording 25-4
conferences 11-16
deployment models 13-42
gateways 5-12
interoperability 7-8, 8-19, 13-42
migration to UnifiedCM 28-7
over wireless LAN (WLAN) 23-64
Quality of Service (QoS) 8-21, 13-42
rate adaptation and resolution 21-17
traffic characteristics 27-8
traffic classification 3-17
VLAN 4-6
Video Communication Server (VCS)
call control 8-5
capacity planning 9-31
clustering 9-15
design considerations 9-34
dial plan 14-47
directory integration 16-28
high availability 9-26
integration with UnifiedCM 14-68
interoperability with UnifiedCM 9-51
security 4-36
TelePresence Management Suite (TMS) 29-18
videoconferencing 27-39
ViewMail for Outlook (VMO) 19-5
Virtual Desktop Infrastructure (VDI) 21-31, 27-19
Virtualization Experience Client (VXC) 8-31, 8-32, 21-29, 27-19
Virtualization Experience Client 2000 Series 8-32
Virtualization Experience Client 4000 Series 8-32
Virtualization Experience Client 6000 Series 8-32
Virtualization Experience Infrastructure (VXI) 8-31, 8-32, 21-29, 27-19
virtualization of Cisco Unity Connection 19-30
virtualized servers 10-44, 28-5
virtual network 4-42
Virtual Private Network (VPN) 4-42, 10-13, 10-22
Virtual Private Network Routing and Forwarding (VRF) 4-42
Virtual Router Redundancy Protocol (VRRP) 3-10
virtual software switches 3-19
virtual tie lines 3-53
visiting cluster 18-15
VLAN
access control list (ACL) 4-22
number of devices per VLAN 3-5
separate VLANs for voice and data 3-61
video 4-6
VMO 19-5
voice
bandwidth requirements 3-41
bearer traffic 3-46
termination 7-4
traffic 27-7
voice-activated conference view 11-16
voice activity detection (VAD) 27-33
Voice-Adaptive Fragmentation (VAF) 3-42
Voice-Adaptive Traffic Shaping (VATS) 3-44
Voice and Video Enabled IPSec VPN (V3PN) 10-13, 10-22
voicemail
avoidance 23-41
Cisco Unity 19-1
Cisco Unity Express 19-23, 19-29
for local failover 10-40
mobile users 23-41
networking 19-28
single inbox 19-43
third-party systems 19-47
unified messaging 19-1
with Mobile Connect 23-41
with WebEx Social 22-58
voice over IP (VoIP) 3-46
voice over the PSTN (VoPSTN) 10-20
Voice Profile for Internet Mail (VPIM) 19-28
voice quality 7-39
voice quality monitoring 29-7, 29-10
voice rtp send-recv command 15-14
voice traffic 27-7
VoIP 3-46
VoPSTN 10-20
VPIM 19-28
VRF 4-42
VRRP 3-10
vSwitch 3-20
VXCManager 8-33
VXI 8-31, 8-32, 21-29, 27-12, 27-19
W
WAN
aggregation router 3-3
infrastructure 3-34
web access from IP phone 4-18
WebEx Collaboration Cloud 22-5
WebEx Connect 27-18
WebEx Enabled TelePresence 22-22
WebEx Meetings 8-29, 22-9, 23-84
WebEx Meetings Server 22-14
WebEx Messenger Service 21-22
WebEx site 22-33
weighted fair queuing 3-39
weights for call admission control 13-4
WEP 8-26
what's new for this release
call admission control 13-2
call processing 9-2
call recording and monitoring 25-1
Cisco Unified Contact Center 24-2
collaboration clients and applications 21-3
conferencing 22-2
deployment models 10-1
dial plan 14-2
emergency services 15-2
endpoints 8-2
gateways 5-1
introduction 1-1
IP Telephony migration options 28-1
LDAP directory integration 16-2
media resources 7-2
mobility applications 23-3
network infrastructure 3-4
network management 29-2
presence 20-2
rich media conferencing 11-2
security 4-2
sizing considerations 27-2
trunks 6-2
UnifiedCM applications 18-2
voice messaging 19-2
white list 20-48
Wi-Fi Multimedia (WMM) 3-68
Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-68
wildcard route pattern 14-26
Windows Internet Naming Service (WINS) 3-27
wink start 8-7
WINS 3-27
Wired Equivalent Privacy (WEP) 8-26
wireless
access points 3-55
IP Phone 7921G 8-25
IP Phone 7925G 8-25
IP Phone 7925G-EX 8-25
IP Phone 7926G 8-25
IP phones 8-25
LAN 3-54
LAN controller (WLC) 3-56, 3-65
wireless LAN (WLAN) 3-54, 8-30
WLAN infrastructure 3-54, 8-30
WMM 3-68
WMM TSPEC 3-68
WS-SVC-CMM-ACT module 7-7
X
XMPP clients 20-49, 21-2, 21-21, 21-23, 27-19
Z
zones for gatekeepers 13-3