Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Z

Index

Symbols

! in route patterns 10-69

<None> calling search space 22-8

@ in route patterns 10-69

Numerics

1700 Series Routers 6-12, 6-16

1A and 2A cabling 3-30

2800 Series Routers 6-11, 6-16, 6-25, 6-30

2900 Series Routers 6-29

3500 Series Video Gateways 4-39

3511 MCU 16-21

3515 MCU 16-20

3540 MCU 16-21

3545 MCU 16-20

3800 Series Routers 6-11, 6-16, 6-25, 6-30

3900 Series Routers 6-29

3911 SIP Phone 20-8

4ESS 4-23, 4-24

508 conformance 2-32

5ESS 4-23, 4-24

6921 IP Phone 20-9

6941 IP Phone 20-11

6961 IP Phone 20-9

7902G IP Phone 20-8

7905_7912 dial rules 10-37, 10-63

7905G IP Phone 20-8

7906G IP Phone 20-8

7910G+SW IP Phone 20-8

7910G IP Phone 20-8

7911G IP Phone 20-8

7912G IP Phone 20-9

7914 Expansion Module 20-14

7915 Expansion Module 20-14

7916 Expansion Module 20-14

7920 Wireless IP Phone 16-47, 20-19

7921G Wireless IP Phone 20-19

7921 Wireless IP Phone 16-47

7931G IP Phone 20-9

7936 IP Conference Station 20-25

7937G IP Conference Station 20-25

7940_7960_OTHER dial rules 10-37, 10-63

7940G IP Phone 20-9

7941G-GE IP Phone 20-10

7941G IP Phone 20-10

7942G IP Phone 20-10

7945G IP Phone 20-10

7960G IP Phone 20-11

7961G-GE IP Phone 20-12

7961G IP Phone 20-11

7962G IP Phone 20-12

7965G IP Phone 20-12

7970G IP Phone 20-12

7971G-GE IP Phone 20-13

7975G IP Phone 20-13

7985G IP Video Phone 20-29, 20-43

802.1s 3-4

802.1w 3-4, 3-7

802.3af PoE 3-29

8961 IP Phone 20-12

9.@ route pattern 10-69

911 calls 10-28, 11-1

9951 IP Phone 20-13

9971 IP Phone 20-13

A

AA 13-20

AAR

dial plan considerations 10-86

for video calls 4-43, 16-8

for Voice over PSTN 2-11, 2-13

with Cisco Unity 13-9

with hunt pilot 10-56

abbreviated dialing 10-8

AC 1-8, 24-34

ac application user name 24-36

access codes 10-11, 10-87

access control list (ACL) 19-24, 19-26, 20-41

Access Control Server (ACS) 3-78, 3-79, 20-23

accessibility of IP Telephony features 2-32

Access Layer 3-4

access point (AP) 3-72, 3-76, 20-19

ACF 10-111

ACL 19-24, 19-26, 20-41

ACS 3-78, 3-79, 20-23

Active Directory (AD) 3-79, 17-9, 17-13, 17-16, 17-20

AD 3-79, 17-9, 17-13, 17-16, 17-20

Adaptive Security Appliance (ASA) 19-29, 19-31

addresses

Admission Request (ARQ) 10-111

flat 21-15

MAC 19-13

partitioned 21-13

resolution 10-111, 10-112

security 19-5

Address Resolution Protocol (ARP) 3-77, 19-20

Add Traffic Stream (ADDTS) 20-24

ADDTS 20-24

Admission Confirm (ACF) 10-111

Admission Reject (ARJ) 10-111

Admission Request (ARQ) 10-111

Advanced Encryption Standards (AES) 3-78

advanced formulas for bandwidth calculations 3-69

AES 3-78

AFT 11-20

agents for call processing 1-4, 2-18

ALI 11-4, 11-20

ALI Formatting Tool (AFT) 11-20

all trunks busy 11-11

alternate

endpoints 5-17

gatekeeper 5-17, 8-30

TFTP file locations 3-27

analog

gateways 4-7, 4-20, 4-33, 20-3

interface modules 20-3, 20-5

Analog Telephone Adaptor (ATA) 20-7, 20-32

ANI 4-19, 11-4, 11-6, 11-7

Annex M1 5-17

annunciator 6-25

answer supervision 11-12

antivirus 19-41

AP 3-72, 3-76, 20-19

Application ID for RSVP 3-56, 3-65, 9-28, 16-6

applications

Attendant Console 24-34

described 24-1

Extension Mobility 24-9, 24-34, 24-45, 24-61

for mobile users 25-1

for video telephony 16-44

general 1-8

IP Manager Assistant 24-17

IP Phone Services 24-2

security 19-40

sizing and scalability 8-15

third-party 1-2

Unified Communications Manager Assistant 24-17

WebDialer 24-50

Application Server 14-19

application users 17-6

architecture

for Attendant Console 24-36

for Cisco Unified Communications Manager Assistant 24-20, 24-22

for directories 17-6

for Extension Mobility 24-12

for IP Phone Services 24-5

for IP Telephony 1-2

for Mobile Connect 25-15

for Mobile Voice Access 25-24

for WebDialer 24-52, 24-56

area code 10-87

ARJ 10-111

ARP 3-77, 19-20

ARQ 10-111

ASA 19-29, 19-31

Assistant Console 24-27

asynchronous H.323 client 16-26, 16-30

Asynchronous Transfer Mode (ATM) 2-6, 2-17, 3-39

ATA 20-7, 20-32

ATM 2-6, 2-17, 3-39

Attendant Console (AC) 1-8, 16-46, 24-34

audio-only calls 16-8

audio sources 7-4, 7-10

authentication

of phones 3-77, 19-10, 20-20

of users 17-9, 17-17

open 20-21

shared key 20-21

auto-detection 8-36

AutoGenerated.txt directory file 24-41

automated alternate routing (AAR)

dial plan considerations 10-86

for video calls 4-43, 16-8

for Voice over PSTN 2-11, 2-13

with Cisco Unity 13-9

with hunt pilot 10-56

automated attendant (AA) 13-20

Automatic Location Identification (ALI) 11-4, 11-20

Automatic Number Identification (ANI) 4-19, 11-4, 11-6, 11-7

AUTO negotiate 3-30

AVVID XML Layer (AXL) 25-1

AXL 25-1

B

BackboneFast 3-6

bandwidth

advanced formulas 3-69

best-effort 3-38

call control traffic 3-67, 3-69, 3-72

consumption 3-58, 3-61

for Cisco Unified MeetingPlace 14-10

for Cisco Unified MeetingPlace Express 15-10

for Cisco Unity 13-31

for RSVP 3-63, 3-70

for screen sharing 15-10

for shared line appearances 3-70

for virtual tie lines 3-72

for web applications 15-10

for wireless networks 3-81

general rule 2-22

guaranteed 3-37

management of 9-16

provisioning 3-34, 3-37, 3-58

request for 5-17

requirements for call admission control 9-13

requirements for gatekeepers 9-16

voice class requirements 3-42

basic IP phones 20-7

B-Channel 4-45

beacons 3-77

Bearer Capabilities Information Element (bearer-caps) 4-48

bearer-caps command 4-48

bearer traffic 3-60, 3-63

best-effort bandwidth 3-38

best practices for

call admission control 9-62

centralized call processing 2-6

Cisco Unified Communications Manager Express (UnifiedCME) 8-39

Cisco Unity Express (CUE) 13-41

distributed call processing 2-17

fax support 4-29

IP-to-IP gateway 8-43, 9-31

LDAP synchronization 17-15

line/device approach to building classes of service 10-47

modem support 4-32

music on hold 7-9

RSVP 3-58

single-site deployment 2-3

WAN design 3-36

BHCA 2-27, 4-2, 10-57

BHCC 10-57

bill-to number (BTN) 11-5

binding of channels 4-45

BLF 22-7

Bluetooth 3-75, 20-25

border element 5-5

BPDU 3-6

branch office router 7-17

bridge protocol data unit (BPDU) 3-6

BTN 11-5

built-in conferencing 6-12

bump in the wire 19-34

bursting 3-44

bursty traffic 4-2

Business Edition 27-1

business IP phones 20-9

busy hour call attempts (BHCA) 2-27, 4-2, 10-57

busy hour call completions (BHCC) 10-57

busy lamp field (BLF) 22-7

busy-out channels 4-45

C

C5421 chipset 6-6

C542 chipset 6-8

C549 chipset 6-7

C5510 chipset 6-5

cabling

Category 3 3-30

IBM type 1A and 2A 3-30

CAC (see call admission control)

calculations for server capacities 8-18

call admission control

bandwidth management 9-16

bandwidth requirements 9-13

best practices 9-62

centralized call processing 9-38, 9-42, 9-47, 9-53

components 9-12

described 9-1

design considerations 9-37

distributed call processing 9-39, 9-44, 9-50, 9-56

elements 9-12

for Cisco Unified MeetingPlace 14-9

for Cisco Unified MeetingPlace Express 15-10

for music on hold 7-16

for wireless access points 20-24

gatekeeper 8-26, 9-16, 10-109

locations 16-6

migration from static locations to RSVP 9-25

moving devices to a new location 11-13, 21-2

MPLS 9-11

regions 16-4

RSVP 3-57

RSVP-enabled locations 9-18

static locations 9-12

topologies 9-37

topology-aware 9-7

topology-unaware 9-3

callback

for emergency services 11-8, 11-14

from the PSAP 11-8, 11-14

call control traffic 3-67, 3-72

call detail record (CDR) 2-24

call flows

media hold 7-28

music on hold 7-5, 7-21, 7-24

calling line ID (CLID) 4-19, 10-70

calling party number (CPN) 11-5

calling privileges 10-78, 10-118

calling restrictions 10-78, 10-118

calling search spaces 10-46, 10-78, 10-80, 22-8

call management record (CMR) 2-24

CallManager (see Unified CM)

call processing

agents 1-4, 2-18

centralized 2-4, 9-38, 9-42, 9-47, 9-53, 13-8, 13-9

distributed 2-15, 9-39, 9-50, 9-56

distributed deployments 9-44

guidelines 8-1

hardware platforms 8-2

redundancy 4-8, 8-9

subscriber server 8-8

with gatekeeper 8-26

call-related traffic 3-72

call routing for emergency calls 11-19

calls

911 11-1

audio-only 16-8

classification of 10-71

coverage of 10-54

emergency 10-28

flow between clusters 16-10

forwarding 10-50, 10-82

H.323 5-16

history 22-8

hold 7-7

inbound 4-40, 4-46, 10-28, 10-34

load balancing 5-12

media hold 7-28

music on hold 7-1

number of calls per DSP resource 6-5, 6-6, 6-7, 6-8, 6-9

outbound 4-42, 4-47, 5-12, 10-28, 10-32

per second (cps) 4-2

pickup at desk phone 25-8

pickup at remote destination phone 25-9

preservation of 4-16

privileges 10-78

restrictions 10-118

routing 4-40, 4-42, 10-66, 10-106, 10-109, 11-19

scenarios 16-9

signaling 4-47, 4-48

simultaneous 4-2

speed of 3-63

types supported 16-3

within a cluster 10-28, 10-31

CAM 19-13

CAMA 11-5

campus

access switch 3-3

infrastructure requirements 3-1

cancellation of echo 4-31

CanMapAlias 5-17

capacity planning for

music on hold 7-13, 7-14

UnifiedCM servers 8-15, 8-18

Unified MeetingPlace 14-14

wireless networks 20-22

Capacity Tool 8-15, 8-18

CAR 2-24

Category 3 cabling 3-30

CCA 3-77

CDP 19-11, 20-26

CDR 2-24

CDR Analysis and Reporting (CAR) database 2-24

Centralized Automatic Message Accounting (CAMA) 11-5

centralized call processing

call admission control 9-38, 9-42, 9-47, 9-53

call coverage 10-55

centralized messaging 13-8

deployment model 2-4

distributed messaging 13-9

hunt lists 10-55

Voice over the PSTN 2-11

centralized gatekeeper deployment 10-113

centralized messaging 13-6, 13-8, 13-13, 13-19

centralized TFTP services 3-24, 3-25

Challenge Handshake Authentication Protocol (CHAP) 3-78, 20-20

channels

binding 4-45

for video calls 4-45

for wireless devices 3-74

rollover 4-45

CHAP 3-78, 20-20

chipsets

C542 6-8

C5421 6-6

C549 6-7

C5510 6-5

CIF 20-31

CIR 3-44

Cisco Centralized Key Management (Cisco CKM) 20-21, 20-23

Cisco Discovery Protocol (CDP) 19-11, 20-26

Cisco Emergency Responder (ER) 11-9, 11-13, 16-44

Cisco IOS

calling privileges 10-118

call routing 10-106, 10-109

classes of service 10-51

digit manipulation 10-120

DSP resources supported 6-5, 6-6, 6-7, 6-8

gatekeeper 16-22

gateways 4-35

minimum release required 20-5

software MTP 6-24

CiscoIP Communicator 20-37, 20-47

CiscoIP Conference Station 20-32

Cisco IP Phone Messenger (IPPM) 22-33

CiscoIP SoftPhone 11-14, 16-46, 20-47

CiscoIP Voice Media Streaming Application 6-25

Cisco LEAP 3-78, 3-79, 20-20, 20-21

Cisco Messaging Interface (CMI) 12-2

Cisco Multimedia Conference Manager (MCM) 5-17, 16-35

Cisco Security Agent 19-40

Cisco Unified Border Element 5-5

Cisco Unified Border Element (CUBE) 9-35, 9-60

Cisco Unified Communications Manager (see Unified CM)

Cisco Unified Communications Manager Assistant (UnifiedCM Assistant) 1-8, 16-45

Cisco Unified Communications Manager Business Edition (UnifiedCMBE) 27-1

Cisco Unified Communications Manager Express (UnifiedCME) 2-7, 2-18, 8-36

Cisco Unified Contact Center (UnifiedCC) 16-45

Cisco Unified IP Conference Station 20-25

Cisco Unified IPIVR 16-21, 16-45

Cisco Unified MeetingPlace 14-1, 16-46

Cisco Unified MeetingPlace Express 15-1

Cisco Unified Mobility (see Mobility)

Cisco Unified Personal Communicator 20-17, 20-37, 22-38

Cisco Unified Presence 22-1, 22-10

Cisco Unified Video Advantage

classification of traffic 20-41

described 16-1, 20-26

QoS recommendations 20-37

CiscoUnifiedWireless IP Phone 7920 16-47

CiscoUnifiedWireless IP Phone 7921 16-47

Cisco Unity 13-1

Cisco Unity Express (CUE) 13-20

Cisco Unity Personal Assistant 13-6

Cisco Unity Telephony Integration Manager (UTIM) 13-38, 13-40

CKM 20-21, 20-23

classes of service for users 10-39, 10-43, 10-51, 21-7

classification of

calls 10-71

traffic 3-4, 3-32, 3-80, 14-10, 15-12, 20-31, 20-40

class of restriction (COR) 10-51, 10-118

Class of Service (CoS) 3-4, 20-32

clear channel assessment (CCA) 3-77

CLEC 11-4

CLID 4-19, 10-70

Client Matter Code (CMC) 10-71

clients

H.323 16-26

zones 16-34

clipping 2-6

clocking source for fax/modem support 4-36

clustering over the WAN

Cisco Unity 13-13, 13-15

described 2-21

failover with Cisco Unity 13-17

local failover 2-25

MeetingPlace Express 15-8

music on hold 7-21

remote failover 2-30

troubleshooting 2-25

WAN considerations 2-22

clusters

co-located 9-54

design guidelines 8-2

Emergency Responder (ER) 11-19, 11-20

for presence servers 22-10

for UnifiedCM 8-2

multiple, for Cisco Unity 13-35

redundancy 8-10

services 8-4

clusterwide parameters 9-24

CMC 10-71

CMI 12-2

CMM 7-3, 20-6

CMR 2-24

codecs

complexity modes 6-2, 6-3

flex mode 6-3

for music on hold 7-9

for video telephony 20-29

iLBC 5-24

lossy, Link Loss Type 5-24

low bit-rate (LBR) 6-33

pass-through 9-23

selection of 5-24

supported by complexity mode 6-4, 6-5

supported by endpoint devices 16-4, 20-31

types 7-4

collaboration

capabilities 1-7

solutions 16-46

co-located

DHCP server 3-18

UnifiedCM clusters 9-54

COM 17-3

combined deployment models for messaging 13-12

Committed Information Rate (CIR) 3-44

Common Intermediate Format (CIF) 20-31

Communication Media Module (CMM) 7-3, 20-6

Communications Manager (see Unified CM)

Communicator 20-17, 20-18, 20-37, 20-47, 22-38

competitive local exchange carrier (CLEC) 11-4

complexity modes for codecs 6-2, 6-3

Component Object Model (COM) 17-3

components of

Cisco Unified MeetingPlace 14-2

Device Mobility 21-3

IP Video Telephony 16-1

messaging system 13-2

presence 22-3

compressed Real-Time Transport Protocol (cRTP) 3-39, 3-42

Computer Telephony Integration (CTI) 8-13, 8-18, 13-19, 16-2, 16-44

Conference Station 20-25, 20-32

conferencing

built-in resource 6-12

capabilities 1-7

described 6-10

hardware resources 6-11, 6-12

Intelligent Bridge Selection 6-13, 16-18

MeetingPlace 1-7

MeetingPlace Express 15-2

resources 6-10, 16-13, 16-21

rich media 1-1

security 6-13

software resources 6-10

video 6-13, 16-18

configuration examples for

access control list (ACL) 19-25, 19-27

ATA 188 and IP phones 20-32

DHCP snooping 19-18

Dynamic ARP Inspection 19-21

endpoint gatekeeper 16-41

fax/modem support 4-34

firewalls 19-36, 19-38

gatekeeper 8-26

IP Source Guard 19-23

IP-to-IP gateways 9-33

lobby phone security 19-42

QoS 20-31

software-based endpoints 20-37

switch port security 19-15

UnifiedCME 8-36

VG224 gateways 20-31

VG248 gateways 20-31

via-zone gatekeepers 9-33

Wireless IP Phones 20-39

zones 16-33

conformance with Section 508 2-32

connectivity options for the WAN 2-6, 2-17

console

for attendants 16-46, 24-34

for UnifiedCMAssistant assistant 24-27

Contact Center 1-1, 16-45

contact center traffic patterns 4-3, 4-4

content-addressable memory (CAM) 19-13

continuous-presence conference view 6-13, 16-14

control signaling 3-67, 3-72

COR 10-51, 10-118

Core Layer 3-13

co-resident

DHCP 3-19

MoH 7-3

core switch 3-3

CorporateDirectory.txt directory file 24-41

CoS 3-4, 20-32

coverage of calls 10-54

CPN 11-5

cps 4-2

CPU utilization in gateways 4-5

cRTP 3-39, 3-42

cryptographic features i-xxxvi

CTI 8-13, 8-18, 13-19, 16-2, 16-44

CTI Manager 8-4, 8-13

CTI-QBE 13-19

CTI route points 6-23

CUBE 9-35, 9-60

CUE 13-20

customer contact 1-1

cutover 18-1, 18-3

D

DAI 19-19, 19-20

database replication 8-5

database synchronization for UnifiedCM 17-22

data center 3-14, 19-39

design 14-20, 14-21

dual 14-21

single 14-20

delay

of packets 2-22, 2-24, 4-29, 4-32

variation (jitter) 4-29, 4-32

Delayed Offer 5-19

Delivery Traffic Indicator Message (DTIM) 3-76

Demilitarized Zone (DMZ) 14-7, 15-9, 19-44

deployment models

clustering over the WAN 2-21, 7-21, 15-8

combined for messaging 13-12

described 2-1

DHCP 3-18

for Cisco Unity 13-5

for Cisco Unity Express 13-19

for presence servers 22-14

for UnifiedCME 8-38

for Unified MeetingPlace 14-3

for Unified MeetingPlace Express 15-4

multisite dial plan 10-21

multisite WAN with centralized call processing 2-4, 6-33, 7-15, 10-55, 15-6

multisite WAN with distributed call processing 2-15, 6-34, 7-20, 10-23, 10-56, 15-7

music on hold 7-15

single site 2-2, 6-33, 7-15, 14-3, 15-4

voice over the PSTN 2-11

desk phone pickup 25-8

desktop application for Attendant Console 24-39

desktop phones 20-7

destination of a call 10-86

device mobility

described 21-1

dial plan 21-7, 21-11

feature components and operation 21-3

Group 21-3

Info 21-3

operation flowchart 21-6

parameter settings 21-4

Physical Location 21-3

using a VPN 21-16

devices

hunt list 10-57

limits per server 8-16

line group 10-101

mobility 11-13

mobility of 21-2

pools 2-26, 2-31

route group 10-75

DFS 3-74

DHCP

binding information 19-19

deployment options 3-18

described 3-16

lease times 3-17

Option 150 3-17

servers 3-19

Snooping 19-16, 19-19

starvation attack 19-17

dialed pattern recognition 10-6, 10-37

dial-in conferences 16-21

dial peers 10-106, 10-118, 10-120

dial plan

911 calls 11-1

abbreviated dialing 10-8

access codes 10-11

approaches to 10-24

calling privileges 10-78, 10-118

calling search space 10-46

call routing 10-66

classes of service 10-39, 10-43, 10-51, 21-7

design considerations 10-12, 21-7

device mobility 21-7

dial peers 10-106, 10-118, 10-120

distribution of digits 10-10

elements 10-58

emergency call string 11-10

Extension Mobility 10-42, 10-48, 10-92

for Device Mobility 21-7, 21-11

for distributed call processing 10-23

for multisite deployments 10-21

for UnifiedCM Assistant 24-24

for Voice over PSTN 2-14

functions 10-1

hunt lists 10-99, 10-100

international calls 10-69

line groups 10-99, 10-100

number of digits 10-9

on-net vs. off-net 10-7

overlapping extensions 10-8

partitions 10-46

planning considerations 10-6, 10-12

shared line appearance 11-14

site codes 10-11

string length 10-9

uniform on-net dialing 10-9, 10-26, 21-11

variable length on-net dialing 10-11, 10-29, 21-13, 21-15

voicemail 10-28, 10-35

dial rules 10-37, 10-60, 10-62, 10-63

DID 4-19, 11-5

differential threshold 20-23

differentiated services code point (DSCP) 3-4, 3-40

different versions of UnifiedCM in the same cluster 3-25

digital gateways 4-8, 4-22, 4-33

Digital PBX Adapter (DPA) 12-5

digital signal processor (see DSP resources)

digit manipulation 4-41, 10-70, 10-85, 10-120

Direct Inward Dial (DID) 4-19, 11-5

directories

access 17-3

architecture 17-6

authentication of users 17-9, 17-17

for Attendant Console 24-41

for UnifiedCM Assistant 24-27

integration with Cisco Unified MeetingPlace 14-11

integration with Cisco Unified MeetingPlace Express 15-12

integration with IP telephony system 17-1, 17-2

integration with UnifiedCM5.0 17-5

LDAP 17-1

schema 17-1

search base 17-12

security 17-15

sn attribute 17-9

synchronization 17-9

UserID 17-9

directory gatekeeper 8-33, 10-116

directory number (DN) 10-57

disaster recovery 14-19

distributed call processing 2-15, 9-39, 9-44, 9-50, 9-56, 10-56

distributed gatekeeper deployment 10-115

distributed messaging 13-6, 13-9, 13-15

Distribution Layer 3-9

distribution of digits in a dial plan 10-10

DMVPN 3-38

DMZ 14-7, 15-9, 19-44

DN 10-57

DNS 3-14

Domain Name System (DNS) 3-14

DPA 12-5

DSCP 3-4, 3-40

DSP resources

C5421 chipset 6-6

C542 chipset 6-8

C549 chipset 6-7

C5510 chipset 6-5

calculations 6-31

described 6-2

for voice termination 6-4

in multisite deployment model 2-5, 2-16

in single-site deployment model 2-2

number of calls 6-5, 6-6, 6-7, 6-8, 6-9

PVDM 6-28

DTIM 3-76

DTMF 4-8, 4-12, 5-17, 5-18, 6-18, 6-19, 14-11, 15-4

DTPC 3-77

dual-mode configuration 3-25

dual PBX integration 12-5

dual tone multifrequency (DTMF) 4-8, 4-12, 5-17, 5-18, 6-18, 6-19, 14-11, 15-4

dynamic ANI interface 11-7

Dynamic ARP Inspection (DAI) 19-19, 19-20

Dynamic Frequency Selection (DFS) 3-74

Dynamic Host Configuration Protocol (DHCP) 3-16, 19-16, 19-17, 19-19

Dynamic Multipoint VPN (DMVPN) 3-38

Dynamic Transmit Power Control (DTPC) 3-77

E

E.164 address 10-32, 10-33, 11-4, 11-5, 11-7

E911 11-1, 11-3

EAP 3-77, 3-79

EAP-FAST 3-77, 20-20

EAP-TLS 3-78, 20-20

Early Media 5-19

Early Offer 5-19

echo cancellation 4-31

ECM 4-30

ECS 16-2

efficiency of links 3-42

elements of a dial plan 10-58

ELIN 11-6, 11-7

EM (see Extension Mobility)

emergency calls 10-28

emergency call string 11-10

emergency location identification number (ELIN) 11-6, 11-7

Emergency Responder (ER) 10-28, 11-9, 11-13, 16-44

emergency response location (ERL) 11-6, 11-7, 11-13

emergency services 11-1

EMP 16-13

Empty Capabilities Set (ECS) 16-2

eMWI 13-35

encryption i-xxxvi

for phones 19-10

for signaling 3-68, 3-70

endpoints

alternate 5-17

analog gateways 20-3

codecs supported 16-4

defined 1-5

directory access 17-3

features 20-47

gatekeeper 16-23, 16-26

gatekeeper output 8-33

gatekeeper registration 8-33

H.323 20-45

H.323 clients 16-26

hiding IP addresses 6-35

line group devices 10-101

SCCP 20-26

SIP 20-45

software-based 1-5, 20-17, 20-37

Sony 20-30

supplementary services 6-22

Tandberg 20-30, 20-43

time to live 16-40

types of 20-1

video 1-6, 16-1, 20-26, 20-40

wireless 1-6, 20-19

end users 17-6, 22-4

Enhanced Media Processor (EMP) 16-13

Enhanced Message Waiting Indicator (eMWI) 13-35

Enterprise Feature Access (see Mobile Voice Access)

Enterprise MCM 8-26

equations for calculating

bandwidth 3-68, 3-69

calling search spaces 10-46

music on hold server capacity 7-13

partitions 10-46

ER 10-28, 11-13, 16-44

ERL 11-6, 11-7, 11-13

Error Correction Mode (ECM) 4-30

error rate 2-25

ettercap virus 19-20

example configurations 16-33, 16-41

executive IP phones 20-12

Expansion Module 7914 20-14

Expansion Module 7915 20-14

Expansion Module 7916 20-14

export regulations i-xxxvi

Extensible Authentication Protocol (EAP) 3-77, 3-79, 20-20

Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) 3-77, 20-20

Extensible Authentication Protocol-Transport Layer Security (EAP-TLS) 3-78, 20-20

Extension Mobility (EM)

described 1-8, 24-9

dial plan 10-42, 10-48, 10-92

interactions with Attendant Console 24-45

interactions with UnifiedCMAssistant 24-34

interactions with WebDialer 24-61

extensions, overlapping 10-8

F

FAC 10-71

failover

Cisco Unity 13-16, 13-17

clustering over the WAN 2-25, 2-30

to PSTN 10-32, 10-33

FastStart 5-14

fastStart 6-22

fax

Cisco Unity 13-26

Cisco Unity Express 13-26

clocking source 4-36

Error Correction Mode 4-30

gateway support for 4-8, 4-27

interface modules 20-3, 20-4

pass-through mode 4-27

protocols supported 4-33

relay mode 4-27

supported platforms and features 4-33

T.38 4-36

features of endpoints 20-47

firewalls

around gateways 19-29

bump in the road 19-34

centralized deployment 19-44

configuration example 19-36, 19-38

described 19-31

routed mode 19-34, 19-37

stealth mode 19-34

transparent mode 19-34, 19-37

Firewall Services Module (FWSM) 19-29, 19-31, 19-37

flash used for music on hold 7-17

flat addressing 10-24, 10-29, 21-15

flex mode for codecs 6-3

flows for

calls between clusters 16-10

Forced Account Codes (FAC) 10-71

Foreign Exchange Office (FXO) 11-6

Foreign Exchange Station (FXS) 12-4

forwarding calls 10-50, 10-82

Frame Relay 2-6, 2-17, 3-39

French national numbering plan 10-46

full-duplex 3-30

FWSM 19-29, 19-31, 19-37

FXO 11-6

FXS 12-4

G

G2 routers 6-29

GARP 19-6, 19-20

gatekeeper

alternate 5-17, 8-30

call admission control 2-17, 9-16

call routing 10-109

centralized deployment 10-113

clustering 8-30

configuration examples 8-26

described 16-22

design considerations 8-26

directory 8-33, 10-116

distributed deployment 10-115

for Cisco Unified MeetingPlace Express 15-14

for endpoints 8-33, 16-23, 16-26

geographical resiliency 16-24

H.225 trunks 5-8, 5-16

incompatibilities 16-24

intercluster trunks 5-8

IOS 16-22

legacy 9-34

output example 8-33

proxy 16-35, 16-37, 16-39

redundancy 8-27, 8-33

roles 16-23

scalability 16-24

summary 16-41

supported platforms 16-25

trunk redundancy 5-9

via-zone 9-30, 9-35, 10-112

zones 9-16, 16-33

gatekeeper-controlled

H.225 trunks 5-8, 5-16

H.323 client 16-26, 16-30

intercluster trunks 5-8

Gatekeeper Transaction Message Protocol (GKTMP) 5-17

Gatekeeper Update Protocol (GUP) 5-9, 8-30

Gateway Load Balancing Protocol (GLBP) 3-10

gateways

911 services 11-11

all trunks busy 11-11

analog 4-7, 4-20, 4-33, 20-3, 20-6

automated alternative routing 4-43

blocking 11-11

capabilities 4-48

Cisco IOS 4-35

CiscoUnifiedVideoconferencing 3500 Series Video Gateways 4-39

configuration examples for fax/modem support 4-34

configuration in UnifiedCM 4-47

controlled with Named Service Event (NSE) 4-37

core feature requirements 4-8

CPU utilization 4-5

digital 4-8, 4-22, 4-33

digit manipulation 4-41

fax support 4-27

features 20-47

firewalls 19-29

for contact centers 4-4

for local failover 2-30

for music on hold 7-3

for video telephony 4-39

H.320 16-32, 16-38

IP-to-IP 9-29, 10-112

modem support 4-31

performance overload 4-5

performance tuning 4-5

placement 11-11

protocols 4-9

QoS configuration examples 20-31

QSIG support 4-26

redundancy 4-16

security 19-28

selection of 4-8

service prefixes 4-42

SIP 4-12, 4-18

site-specific requirements 4-18

sizing for contact center traffic 4-4

sizing for traffic 4-2

V.34 modem support 4-33

V.90 modem support 4-33

VG202 20-6

VG204 20-6

VG224 4-20, 12-2, 20-6

VG248 4-35, 12-4, 20-7

voice applications 4-1, 20-3, 20-6

VoiceXML 25-18, 25-19

WS-X6624 12-2, 12-4

zone prefixes 16-39

general security 19-2

Generation2 (G2) routers 6-29

generic topologies 9-52

geographical resiliency 16-24

geolocations 10-103

GKTMP 5-17

GLBP 3-10

Gratuitous Address Resolution Protocol (GARP) 19-6, 19-20

groups for

call routing 10-72

Emergency Responder (ER) 11-15, 11-17

line numbers (hunting) 10-99

media resources 6-1

UnifiedCM redundancy 5-7, 8-9

guaranteed bandwidth 3-37

GUP 5-9, 8-30

H

H.225 trunks 5-8, 5-16

H.320 16-32, 16-38

H.323

analog gateways 4-20

Annex M1 5-17

call hairpinning 8-36

call preservation enhancements 4-16

calls 5-16

classes of service 10-51

clients 16-26, 16-35

dial peers for call routing 10-106

digital gateways 4-22, 4-23, 4-24

FastStart 5-14

fastStart 6-22

fax and modem support 4-33

gateways 4-9, 14-8, 15-14

in single-site deployment model 2-3

in UnifiedCM 5-15

MCU resources 16-18

supplementary services 6-22

trunks 5-2, 5-3, 5-7, 5-14

video endpoints 16-2, 20-45

zones prefixes 16-35

hairpinning 8-36, 25-19

half-duplex 3-30

hardware

analog interface modules 20-5

audio conferencing bridge 6-11, 6-12

DSP resources 6-5, 6-6, 6-7, 6-8, 6-9

gatekeepers 8-27

media resource capacities 6-28

MTP resources 6-25

music on hold 7-13

recommendations A-1

transcoder 6-16, 6-17

types of platforms 8-2

headers for voice packets 3-60

hiding IP addresses of endpoints 6-35

high availability of

network services 3-4

voice services 2-7

high-availability servers 8-3

high-density analog interface modules 20-4

high-performance servers 8-3

history of

calls 22-8

hold 7-1, 7-7

holdee 7-5

holder 7-5

hold time 4-3

Hot Standby Router Protocol (HSRP) 2-17, 3-10, 8-26, 8-27

HSRP 2-17, 3-10, 8-26, 8-27

hub-and-spoke topology 3-3, 3-36, 9-16, 9-37, 10-109

hunt

groups 10-99

lists 10-57, 10-99, 10-100

pilot 10-57, 10-99

I

IBM Cabling System (ICS) 3-30

IBM Sametime 7.5 22-45

IButton 10-65

ICCS 2-23, 2-27, 8-5

ICMP 4-18

ICS 3-30

iDivert 10-98

IDS 2-23, 19-29

iLBC codec 5-24

Immediate Divert (iDivert) 10-98

impairments without QoS 3-35

inbound calls 4-40, 4-46, 10-28, 10-34

incompatibilities 16-24

Informix Dynamic Server (IDS) 2-23

infrastructure (see network infrastructure)

infrastructure gatekeeper 16-23

inline power 3-29

Integrated Services (IntServ) model 3-53, 3-58

Integrated Services/Differentiated Services (IntServ/DiffServ) model 3-55, 3-58

Integrated Services Router (ISR) 6-29

integrating MeetingPlace with IP Telephony 14-1, 15-1

integrations with Cisco Unity 13-35

Intelligent Bridge Selection 6-13, 16-18

interactive voice response (IVR) 2-4, 16-21, 16-45

intercluster trunks

gatekeeper controlled 5-8

non-gatekeeper controlled 5-7

using SIP 5-21

interface modules 20-3

interface types for 911 calls 11-4

interference to wireless communications 3-75

international calls 10-69

Internet Control Message Protocol (ICMP) 4-18

Intra-Cluster Communication Signaling (ICCS) 2-23, 2-27, 8-5

Intrusion Detection System (IDS) 19-29

IntServ/DiffServ model 3-55, 3-58

IntServ model 3-53, 3-58

invia 9-30, 10-112, 16-33

IOS

calling privileges 10-118

call routing 10-106, 10-109

classes of service 10-51

digit manipulation 10-120

DSP resources supported 6-5, 6-6, 6-7, 6-8

Gatekeeper 16-22

minimum release required 20-5

software MTP 6-24

IP/H323 feature set 8-26

IP/VC 3500 Series Video Gateways 4-39

IP addresses

hiding 6-35

security 19-5

IP Communicator 1-5, 20-18, 20-37, 20-47

IP Conference Station 20-25, 20-32

IP-IP gateway (IPIPGW) 5-5, 9-29, 10-112

IPIPGW 5-5, 9-29, 10-112

IPIVR 16-45

iPlanet Directory Server 17-9, 17-14

IPMA 24-17

IP Manager Assistant (IPMA) 24-17

IP Phone Messenger (IPPM) 22-33

IP phones 20-7

IP Phone Services 1-8, 24-2

IPPM 22-33

IP Precedence 3-4, 3-40

IP PSTN 6-35

IPSec 2-6, 2-17

IP Security Protocol (IPSec) 2-6, 2-17

IPSG 19-22

IP SoftPhone 16-46

IP Source Guard (IPSG) 19-22

IP Telephony 1-1, 1-2, 14-1

IP-to-IP gateway (IPIPGW) 5-5, 9-29, 10-112

IP Video Telephony

components 16-1

described 1-1, 1-7, 16-1

security 19-9

IP VOICE feature set 8-36

IP Voice Media Streaming Application 6-10, 6-24, 6-25, 6-27, 8-14

ISDN 2-7, 2-8, 4-45

ISR 6-29

IVR 2-4, 16-21, 16-45

J

jitter 2-22, 4-29, 4-32

JTAPI 8-13, 16-2

K

Key Press Markup Language (KPML) 10-6, 10-60, 10-62

KPML 10-6, 10-60, 10-62

L

LAN infrastructure 3-4

Layer 2 2-17, 3-4

Layer 3 3-4

layers of security 19-3

LBR 6-33

LCF 8-33, 10-112

LCR 4-45

LDAP 8-5, 17-1

LDN 11-5

LEAP 3-77, 3-79, 20-20, 20-21

leased lines 2-6, 2-17, 3-39

lease times for DHCP 3-17

least-cost routing (LCR) 4-45

LEC 11-2, 11-11

legacy gatekeeper 9-34

LFI 3-39, 3-42, 3-43

licenses 22-17

Lightweight Directory Access Protocol (LDAP) 8-5, 17-1

Limit Client Power setting on access points 3-77

line/device approach to classes of service 10-43, 21-9

line appearances 3-70

line group devices 10-101

line groups 10-57, 10-99, 10-100

line speed mismatch 3-44

link efficiency 3-42

link fragmentation and interleaving (LFI) 3-39, 3-42, 3-43

Link Layer Discovery Protocol (LLDP) 19-15

Link Loss Type 5-24

listed directory number (LDN) 11-5

Live Communications Server 2005 22-43

LLDP 19-15

LLQ 3-39, 3-40

LMHOSTS file 3-14

load balancing 3-24, 5-9, 5-12, 8-12, 14-19

lobby phone security 19-42

local dialing area 10-89

local exchange carrier (LEC) 11-2, 11-11

local failover deployment model 2-25

Location Confirm (LCF) 8-33, 10-112

Location Reject (LRJ) 10-112

Location Request (LRQ) 8-33, 10-112

locations

RSVP-enabled 9-18

static 9-12, 16-6

topology-aware 16-6

logical partitioning 10-5, 10-103

loose gateway 4-37

loss of packets 4-29, 4-32

lossy, Link Loss Type 5-24

low bit-rate (LBR) codecs 6-33

low-density analog interface modules 20-3

low-latency queuing (LLQ) 3-39, 3-40

LRJ 10-112

LRQ 8-33, 10-112

LRQ blast 8-33

M

MAC address 19-13

Manager Assistant 16-45

manager IP phones 20-11

manipulation of digits 10-85, 10-120

marking traffic 14-10, 15-12

masking IP addresses of endpoints 6-35

maximum sessions per RSVP Agent 9-22

MC 16-13

MCM 5-17, 8-26, 16-22, 16-35

MCU

capacity and sizing 16-20

configuration 16-31

for video telephony 16-1, 16-13

with H.323 or SIP 16-18

with Skinny Client Control Protocol (SCCP) 16-16

zone prefixes 16-37

zones 16-36

Media Gateway Control Protocol (MGCP) 2-3, 4-9, 4-21, 4-25, 4-33, 16-2

media hold 7-28

media resource group (MRG) 6-31, 9-20, 16-17

media resource group list (MRGL) 6-31, 9-20, 16-17

media resources

described 6-1

design guidelines 6-31

for local failover 2-30

hardware and software capacities 6-28

PVDM 6-28

security 19-28

Media Server 14-14, 14-21

Media Streaming Application 6-10, 6-24, 6-25, 6-27, 8-14

media termination point (MTP)

described 6-17

for PSTN calls 6-35

hiding IP addresses of endpoints 6-35

in multisite deployment model 2-5, 2-16

in single-site deployment model 2-2

with H.323 trunk 5-14

with SIP trunk 5-17, 5-20

MeetingPlace

Application Server 14-19

capacity planning 14-14

components 14-2

described 1-7

direct integration with H.323 or SIP 14-8

directory integration 14-11

Express 15-1

integration with IP Telephony 14-1

load balancing 14-19

Media Server 14-14, 14-21

redundancy 14-19

SIP Proxy Server 14-22

sizing 14-14

video conferences 16-46

Web Server 14-17, 14-22

Message Waiting Indicator (MWI) 12-5, 13-19

messaging

bandwidth management 13-31

capabilities 1-7

centralized 13-6, 13-8, 13-13, 13-19

Cisco Unity 13-1

combined deployment models 13-12

deployment models 13-5

distributed 13-6, 13-9, 13-15

failover 13-16, 13-17

redundancy 13-16

system components 13-2

MGCP 2-3, 4-9, 4-21, 4-25, 4-33, 16-2

Microsoft Active Directory (AD) 17-9, 17-13, 17-16, 17-20

Microsoft Communications Server 22-43

Microsoft Office Communicator 22-43

Microsoft ViewMail for Outlook (VMO) 13-6

migration

from static locations to RSVP call admission control 9-25

parallel cutover 18-3

phased method 18-2

to IP Telephony 18-1

MISTP 3-4

mixed-mode operation 3-25

MLP 3-39

MLPP 6-25

MLTS 11-2

Mobile Connect

architecture 25-15

described 1-9, 25-1, 25-5

desk phone pickup 25-8

functionality 25-7

phones supported 25-6

redundancy 25-15

remote destination phone pickup 25-9

system parameters 25-6

UnifiedCM service parameters 25-6

voicemail 25-13

Mobile Voice Access

architecture 25-24

described 1-9, 25-1, 25-16

functionality 25-18

hairpinning 25-19

IVR VoiceXML gateway 25-18

phones supported 25-17

redundancy 25-25

system parameters 25-17

UnifiedCM services 25-17

Mobility

applications 25-1

described 25-1, 25-26

guidelines for deploying 25-30

system parameters 25-6, 25-17

models for deployments (see deployment models)

modem

clocking source 4-36

features supported 4-33

gateway support for 4-8, 4-31

pass-through mode 4-31

platforms supported 4-33

protocols supported 4-33

relay mode 4-31

upspeed 4-31

V.34 4-33

V.90 4-33

MoH 2-30, 7-1

moves, adds, and changes 11-9

MP 16-13, 16-15

MPLS 2-6, 2-17, 3-35, 3-39, 9-11, 9-45

MRG 6-31, 9-20, 16-17

MRGL 6-31, 9-20, 16-17

MTP

audio conferencing bridge 6-25

described 6-17

for PSTN calls 6-35

hardware resources 6-25

hiding IP addresses of endpoints 6-35

in multisite deployment model 2-5, 2-16

in single-site deployment model 2-2

software resources 6-24

with H.323 trunk 5-14

with SIP trunk 5-17, 5-20

multicast music on hold 7-2, 7-8, 7-9, 7-11, 7-17, 7-21

multicast traffic on WLAN 3-76

Multilevel Precedence Preemption (MLPP) 6-25

multi-line telephone system (MLTS) 11-2

Multilink Point-to-Point Protocol (MLP) 3-39

multi-media collaboration 1-7

Multimedia Conference Manager (MCM) 5-17, 8-26, 16-22

multiple clusters for Cisco Unity 13-35

Multiple Instance Spanning Tree Protocol (MISTP) 3-4

multiple UnifiedCM servers 13-19

multipoint conferencing 16-13

Multipoint Controller (MC) 16-13

Multipoint Control Unit (MCU)

capacity and sizing 16-20

configuration 16-31

for video telephony 16-1, 16-13

with H.323 or SIP 16-18

with Skinny Client Control Protocol (SCCP) 16-16

Multipoint Processor (MP) 16-13, 16-15

Multiprotocol Label Switching (MPLS) 2-6, 2-17, 3-35, 3-39, 9-11, 9-45

multisite dial plan 10-21

multisite WAN deployment model

with centralized call processing 2-4, 6-33, 7-15, 10-55, 15-6

with distributed call processing 2-15, 6-34, 7-20, 10-56, 15-7

music on hold (MoH) 2-30, 7-1

MWI 12-5, 13-19

N

Named Service Event (NSE) 4-33, 4-37

Named Telephony Event (NTE) 4-12, 6-18

National Emergency Number Association (NENA) 11-6, 11-20

native transcoding with Cisco Unity 13-32

NENA 11-6, 11-20

Netscape Directory Server 17-9, 17-14

network hold 7-7

network infrastructure

access layer 3-4

core layer 3-13

distribution layer 3-9

high availability 3-4

LAN 3-4

overview 1-4

requirements 3-1

roles 3-3

security 19-4

WAN 3-35

WLAN 3-72

network modules 6-30

network services 3-14

Network Specific Facilities (NSF) 4-24

Network Time Protocol (NTP) 3-27

network virtualization 19-45

NFAS 2-3, 4-24

NIC teaming 8-4

NM-HD-1V/2V/2VE module 6-11, 6-16, 6-25

NM-HDV2 module 6-11, 6-16, 6-25

NM-HDV module 6-12, 6-16

nomadic phones 11-9

Non-Facility Associated Signaling (NFAS) 2-3, 4-24

non-gatekeeper controlled H.323 client 16-26, 16-27, 16-30

non-gatekeeper controlled intercluster trunks 5-7

non-IOS hardware platforms 6-9

NPA 10-87

NSE 4-33, 4-37

NSF 4-24

NTE 4-12, 6-18

NTP 3-27

Numbering Plan Area (NPA) 10-87

number of digits dialed 10-9

O

Office Communications Server 2007 22-43

off-net dialing 10-7

on-net dialing 10-7, 10-9, 10-11, 10-26, 10-29

open authentication 3-77, 20-20, 20-21

Open Shortest Path First (OSPF) 19-34

Option 150 3-16, 3-17

OSPF 19-34

outbound calls 4-42, 4-47, 5-12, 10-28, 10-32

outvia 9-30, 10-112, 16-33

overlapping

channels 3-74

extensions 10-8

overlap receiving 10-70

overlap sending 10-70

oversubscription of a link 3-44

P

PAC 3-77, 20-20

packets

delay 2-22, 2-24, 4-32

headers 3-60

jitter 2-22

loss of 2-22, 4-29

parallel cutover 18-3

parameters

clusterwide 9-24

for Device Mobility 21-4

for Mobile Connect 25-6

for Mobile Voice Access 25-17

service parameters 24-3, 24-10, 24-11, 24-17, 24-18, 24-35, 24-51

partitioned addressing 10-24, 21-13

partitions 10-5, 10-46, 10-78, 10-79, 10-103

passive-interface command 3-13

pass-through codec 9-23

pattern recognition in dialing 10-6, 10-37

PC

Access to Voice VLAN 20-26

port on IP phone 19-6, 20-26

PEAP 3-78, 20-20

performance

call rate 8-1

of Attendant Console 24-45

of Extension Mobility 24-16

of presence servers 22-17

of servers 8-15

of UnifiedCM Assistant 24-32

of WebDialer 24-60

overload on gateways 4-5

tuning of gateways 4-5

Per-Port/Per-VLAN ACLs 20-43

Personal Communicator 1-5, 20-17, 20-37, 22-38

phased migration 18-2

phones

3911 20-8

6921 20-9

6941 20-11

6961 20-9

7902G 20-8

7905G 20-8

7906G 20-8

7910G 20-8

7910G+SW 20-8

7911G 20-8

7912G 20-9

7914 Expansion Module 20-14

7915 Expansion Module 20-14

7916 Expansion Module 20-14

7931G 20-9

7940G 20-9

7941G 20-10

7941G-GE 20-10

7942G 20-10

7945G 20-10

7960G 20-11

7961G 20-11

7961G-GE 20-12

7962G 20-12

7965G 20-12

7970G 20-12

7971G-GE 20-13

7975G 20-13

7985G IP Video Phone 20-29, 20-43

8961 20-12

9951 20-13

9971 20-13

Attendant Console 24-34

authentication and encryption 19-10

basic models 20-7

built-in conferencing 6-12

business models 20-9

call pickup at desk phone 25-8

configuration 20-23

desktop IP models 20-7

dialed pattern recognition 10-37

executive models 20-12

Extension Mobility 24-9

features 20-47

for Mobile Connect 25-6

for Mobile Voice Access 25-17

IP Phone Services 24-2

location for 911 purposes 11-9

manager models 20-11

nomadic 11-9

PC port 19-6

QoS 20-32

remote destination call pickup 25-9

roaming 3-74, 20-23

SCCP 10-59

security 19-5, 19-42

service parameters 24-3, 24-10, 24-11, 24-17, 24-18

services 24-2

settings 19-9

SIP 10-60, 10-62, 20-31

software-based 1-5, 20-17, 20-37

Type-A 10-60

Type-B 10-62

Unified Communications Manager Assistant 24-17

user input 10-59, 10-60, 10-62

video telephony 20-40

web access 19-8

WebDialer 24-50

wireless 1-6, 20-19, 20-39

Wireless IP Phone 7920 20-19

Wireless IP Phone 7921G 20-19

with Cisco Unified Video Advantage 16-1

with CiscoUnifiedVideoAdvantage 20-26

Phone Systems for Cisco Unity Connection 13-35

physical security 19-4

pilot number for hunt lists 10-57, 10-99

ping utility 2-24

PINX 12-5

PIX 19-29, 19-31

PKI 3-78, 20-20

plain old telephone service (POTS) 11-6

platforms 8-2, 8-27, 16-25

PoE 3-29

policy

for network security 19-2

for presence 22-8

for RSVP 3-65, 9-24

PortFast 3-6

ports

access 19-14

enable/disable 20-26

for call signaling 4-47

for CiscoUnifiedVideoAdvantage 20-41

for integration of Cisco Unity with UnifiedCM 13-38, 13-40

on the IP phone 19-6

PC connection 20-26

security 19-12

positive disconnect supervision 12-9

POTS 11-6

Power over Ethernet (PoE) 3-29

precedence settings for network traffic 3-4, 3-40

prefixes

for access code 10-87

for gatekeeper zones 9-35

gateway 16-33

MCU 16-32

service 4-42, 16-19

zones 16-35, 16-37, 16-39

presence

call history 22-8

Cisco IP Phone Messenger (IPPM) 22-33

clusters 22-10

components 22-3

deployment models 22-14

described 22-1, 22-3

end user 22-4

groups 22-9

guidelines 22-9

IBM Sametime 7.5 22-45

integration with third-party applications 22-43

interactions between components 22-18

licensing of users 22-17

Microsoft Communications Server 22-43

policy 22-8

presentity 22-3

SCCP 22-7

server guidelines 22-32

server performance 22-17

server redundancy 22-13

servers 22-10

SIP 22-5

speed dial 22-7

SUBSCRIBE calling search space 22-8

synchronization of servers 22-10

UnifiedCM 22-5

presentity 22-3

preservation of calls 4-16

Pre-Shared Key (PSK) 3-78

PRI 11-5

primary extension 22-4

Primary Rate Interface (PRI) 11-5

prioritization of traffic 3-40

priority, urgent 10-70

Priority Queue 3-65

Private Integrated Services Network Exchange (PINX) 12-5

Private Internet Exchange (PIX) 19-29, 19-31

privileges for making calls 10-78, 10-118

progress_ind alert enable 8 command 11-12

propagation of database 8-5

Protected Access Credential (PAC) 3-77, 20-20

Protected Extensible Authentication Protocol (PEAP) 3-78, 20-20

Protocol Auto Detect 5-16

protocols

ARP 3-77, 19-20

CDP 19-11, 20-26

CHAP 3-78, 20-20

cRTP 3-39, 3-42

DHCP 3-16, 19-16, 19-17, 19-19

EAP-FAST 3-77

EAP-TLS 3-78, 20-20

features supported 16-3

GARP 19-6, 19-20

GKTMP 5-17

GLBP 3-10

GUP 5-9, 8-30

H.225 5-8, 5-16

H.320 16-32, 16-38

H.323 2-3, 4-9, 4-20, 4-22, 4-23, 4-24, 4-33, 5-2, 5-3, 5-7, 5-14, 8-36, 10-51, 10-106, 14-8, 15-14, 16-2, 16-18, 16-26, 20-45

HSRP 2-17, 3-10, 8-26, 8-27

IPSec 2-6, 2-17

JTAPI 16-2

LDAP 8-5, 17-1

LLDP 19-15

MGCP 2-3, 4-9, 4-21, 4-25, 4-33, 16-2

MISTP 3-4

MLP 3-39

MPLS 9-11

NTP 3-27

PEAP 3-78, 20-20

RAS 10-109, 16-22

RCP 19-20

RIP 19-34

routing 3-13

RSTP 3-4, 3-7

RSVP 3-36, 3-46, 9-7, 9-29, 16-6

RTP 2-17, 16-2

SCCP 4-9, 4-33, 6-19, 7-21, 10-6, 10-59, 16-2, 16-16, 20-26, 20-30, 22-7

SDP 5-19

SIMPLE 22-10

SIP 2-17, 4-12, 4-18, 4-20, 4-22, 4-23, 4-24, 5-2, 5-4, 5-17, 6-26, 7-24, 10-6, 10-37, 10-60, 10-62, 10-63, 13-37, 14-8, 15-14, 16-2, 20-31, 20-45, 22-5

SMDI 12-1, 12-2

SNMP 11-9

SOAP 22-10

SRTP 3-60

STP 3-6

supported by Unified MeetingPlace Express 15-3

TAPI 16-2

TFTP 3-17, 3-19, 8-4, 8-13, 20-26

UDP 2-17, 5-9

VRRP 3-10

provisioning

H.320 gateways 16-32

H.323 clients 16-26

MCUs 16-31

servers 8-15, 8-18

proxy

for gatekeeper 8-26, 16-35, 16-37, 16-39

line mode with UnifiedCM Assistant 24-20

PSAP 11-2, 11-8, 11-14

PSK 3-78

PSTN 2-2, 2-6, 2-11, 2-16, 4-3, 5-5, 6-35, 10-86, 11-2

public key infrastructure (PKI) 3-78, 20-20

public safety answering point (PSAP) 11-2, 11-8, 11-14

Public Switched Telephone Network (PSTN) 2-2, 2-6, 2-16, 4-3, 5-5, 10-86, 11-2

publisher server 2-23, 8-8

PVDM 6-28

PVDM3 DSP 6-5, 6-8, 6-11, 6-17, 6-25

Q

Q.SIG 5-17

QBE 8-19, 13-19

QBSS 3-77, 3-81, 20-23, 20-24

QBSS-Differential Threshold 20-23

QCIF 20-31

QoS

Attendant Console 24-40

Cisco Unified MeetingPlace 14-10

Cisco Unified MeetingPlace Express 15-12

configuration examples 20-31

for LAN 3-31

for music on hold 7-12

for security 19-24

for WAN 3-35, 3-39

for wireless LAN 3-79

general 1-4

RSVP 3-52

UnifiedCM Assistant 24-27

QoS Basic Service Set (QBSS) 3-77, 3-81, 20-23, 20-24

QSIG 4-22, 4-26, 12-5, 18-3

Quality of Service (QoS)

configuration examples 20-31

for Attendant Console 24-40

for Cisco Unified MeetingPlace 14-10

for Cisco Unified MeetingPlace Express 15-12

for LAN 3-31

for music on hold 7-12

for security 19-24

for UnifiedCM Assistant 24-27

for WAN 3-35, 3-39

for wireless LAN 3-79

general 1-4

RSVP 3-52

Quarter Common Intermediate Format (QCIF) 20-31

queue depth 3-71

queuing of voice traffic 3-34, 3-80

Quick Buffer Encoding (QBE) 8-19, 13-19

quiescent traffic 3-72

R

radio frequency (RF) 20-20

RADIUS 3-78, 3-79

Rapid Spanning Tree Protocol (RSTP) 3-4, 3-7

RAS 5-9, 9-16, 10-109, 16-22

RASAggregator trunk 16-26, 16-30

Rate Matching (RM) module 16-13, 16-16

rate of error 2-25

RBOC 11-2

RCF 16-40

RCP 19-20

RDNIS 13-9

Real Time Monitoring Tool (RTMT) 17-2

Real-Time Transport Protocol (RTP) 2-17, 16-2

recognition of dialed patterns 10-37

recommended hardware and software versions A-1

Redirected Dialed Number Information Service (RDNIS) 13-9

Redirector servlet 24-53

redundancy

Attendant Console 24-42

call processing 8-9

cluster configurations 8-10

during software upgrades 8-9

Extension Mobility 24-14

for CiscoUnifiedMeetingPlace 14-19

for Cisco Unified MeetingPlace Express 15-16

for messaging 13-16

for Mobile Connect 25-15

for Mobile Voice Access 25-25

for music on hold 7-12

for presence servers 22-13

for remote sites 2-7

for trunks 5-9

for UnifiedCM Assistant 24-28

gatekeeper 8-27

gateway support for 4-8, 4-16

IP Phone Services 24-8

IP-to-IP gateways 9-32

load balancing 8-12

TFTP services 3-24

WebDialer 24-58

Regional Bell Operating Company (RBOC) 11-2

regions 16-4, 16-6

Registration Admission Status (RAS) 5-9, 9-16, 10-109, 16-22

Registration Confirm (RCF) 16-40

registration of RSVP Agent 9-21

Registration Request (RRQ) 16-40

Relative Signal Strength Indicator (RSSI) 20-23

Remote Authentication Dial-In User Service (RADIUS) 3-78, 3-79

Remote Copy Protocol (RCP) 19-20

remote destination phone pickup 25-9

remote failover deployment model 2-30

remote-mount servers 3-27

remote RSVP Agent 9-57

remote site survivability 2-7

re-packetization of a stream 6-18

replication of database 8-5

request for

bandwidth 5-17

resilience 5-9, 8-1

resolution of addresses 10-111, 10-112

Resource Reservation Protocol (RSVP) 3-36, 3-46, 9-7, 9-29, 16-6

restrictions for

Attendant Console 24-44

Extension Mobility 24-16

IP Phone Services 24-9

UnifiedCM Assistant 24-31

WebDialer 24-59

Retry Video Call as Audio 16-8

RF 20-20

RFC2833 4-12, 6-18

rich-media conferencing 1-1

RIP 19-34

RJ-45 3-30

RM 16-13, 16-16

roaming 3-74, 11-9, 20-23

Roaming Sensitive Settings 21-4

rogue

DHCP server 19-16

network extensions 19-14

roles

in the network infrastructure 3-3

of a gatekeeper 16-23

rollover of channels 4-45

root guard 3-6

round-trip time (RTT) 2-24, 2-27

Route/Switch Processor (RSP) 4-31

routed firewall

ASA or PIX 19-34

FWSM 19-37

routers

access control list (ACL) 19-26

branch office 7-17

flash 7-17

roles and features 3-3

RSVP 3-52

selective for E911 11-3

routes

filters 10-69

group devices 10-75

groups 10-70, 10-72

lists 10-72

patterns 10-66, 10-68

selection of 10-89

routing

calling line ID 10-70

calls 10-66, 10-106, 10-109

digit manipulation 10-70

inbound calls 4-40

least-cost 4-45

outbound calls 4-42

protocols 3-13

time-of-day (ToD) 10-102

Routing Information Protocol (RIP) 19-34

RRQ 16-40

RSP 4-31

RSSI 20-23

RSSI-Differential Threshold 20-23

RSTP 3-4, 3-7

RSVP

call admission control 9-7

Cisco RSVP Agent 9-20, 9-21, 9-57

described 3-46

IP-to-IP Gateway 9-29

locations enabled for RSVP 9-18, 16-6

policy 9-24

WAN infrastructure 3-36

RTMT 17-2

RTP 2-17, 16-2

RTT 2-24, 2-27

S

scalability of

gatekeepers 16-24

IP Phone Services 24-9

UnifiedCM 8-1

SCCP

dialed pattern recognition 10-6

DTMF signaling 6-19

fax and modem support 4-33

gateway support for 4-9

MCU resources 16-16

music on hold (MoH) 7-21

phones 10-59

presence 22-7

user input on phones 10-59

video endpoints 16-2, 20-26, 20-30

schema 17-1

screen sharing 15-10

SDK 17-3

SDP 5-19

search base for directories 17-12

Section 255 2-32

Section 508 2-32

security

access control list (ACL) 19-24, 19-26

antivirus 19-41

Cisco Security Agent 19-40

conferences 6-13

configuration example 19-15, 19-18, 19-21, 19-23, 19-25, 19-27, 19-36, 19-38, 19-42

data center 19-39

DHCP Snooping 19-16

DHCP starvation attack 19-17

directories 17-15

Extension Mobility 24-15

firewalls 19-31, 19-44

gateways 19-28

infrastructure 19-4

in general 1-10, 19-1, 19-2

intracluster communications 8-7

layers 19-3

lobby phone example 19-42

MAC CAM flooding 19-13

media resources 19-28

MeetingPlace 14-7

MeetingPlace Express 15-9

PC port on the phone 19-6

phones 19-5

phone settings 19-9

physical access 19-4

policy 19-2

QoS 19-24

rogue network extensions 19-14

servers 19-40, 19-41

switch port 19-12

Video Capabilities 19-9

voice VLAN 19-7

web access 19-8

wireless network 3-77

Segmented Meeting Access (SMA) 14-7, 15-9

selecting the proper route 10-89

selective router 11-3

separate integrations for Cisco Unity 13-35

Sequenced Routing Update Protocol (SRTP) 3-60

sequential LRQs 8-33

servers

capacity planning 8-15, 8-18

clusters 8-2, 22-10

co-located 3-18

co-resident DHCP 3-19

co-resident MoH 7-3

CTI Manager 8-13

data center 3-14

farm 3-14

for DHCP 3-19

for media resources 6-1

for music on hold 7-3, 7-5, 7-13

for presence 22-10

for UnifiedCM 8-3

high-availability 8-3

high-performance 8-3

maximum number of devices 8-16

multiple UnifiedCM servers 13-19

performance 8-15, 22-17

publisher 2-23, 8-8

redundancy 22-13

remote mount 3-27

security 19-40, 19-41

standalone 3-19, 7-3

subscriber 8-8

synchronization 22-10

TFTP 8-13

types 8-3

Service Inter-Working (SIW) 2-6, 2-17, 3-39

service parameters

for Attendant console 24-35

for Extension Mobility 24-10, 24-11

for IP Phone Services 24-3

for UnifiedCM Assistant 24-17, 24-18

for WebDialer 24-51

services

for IP phones 24-2

prefix 4-42, 16-19, 16-32, 16-33

supplementary 4-8

template 16-19

within a cluster 8-4

service set identifier (SSID) 3-73, 3-77

servlet for

Redirector 24-53

WebDialer 24-52

Session Description Protocol (SDP) 5-19

Session Initiation Protocol (SIP)

analog gateways 4-20

annunciator 6-26

delayed offer 5-19

dialed pattern recognition 10-6

dial rules 10-37, 10-63

digital gateways 4-22, 4-23, 4-24

early offer 5-19

for distributed call processing 2-17

gateways 4-18

gateway support for 4-12

intercluster trunks 5-21

music on hold (MoH) 7-24

phones 10-60, 10-62, 20-31

presence 22-5

trunks 5-2, 5-4, 5-17, 13-37, 14-8, 15-14

Type-A phones 10-60

Type-B phones 10-62

video endpoints 16-2, 20-45

settings for IP phones 19-9

shaping traffic 3-43

shared

key authentication 20-21

line appearances 3-70, 11-14

line mode with UnifiedCM Assistant 24-21

T.120 applications 16-46

shielded twisted-pair (STP) 3-30

signaling encryption 3-68, 3-70

Signaling System 7 2-3

SIMPLE 22-10

Simple Network Management Protocol (SNMP) 11-9

Simple Object Access Protocol (SOAP) 22-10

Simplified Message Desk Interface (SMDI) 12-1, 12-2

simultaneous calls 4-2

Single Number Reach (see Mobile Connect)

single site

deployment model 2-2, 6-33, 7-15, 14-3, 15-4

messaging model 13-6

SIP

analog gateways 4-20

annunciator 6-26

delayed offer 5-19

dialed pattern recognition 10-6

dial rules 10-37, 10-63

digital gateways 4-22, 4-23, 4-24

early offer 5-19

for distributed call processing 2-17

gateways 4-18

gateway support for 4-12

intercluster trunks 5-21

music on hold (MoH) 7-24

phones 10-60, 10-62, 20-31

presence 22-5

proxy server 14-22

trunks 5-2, 5-4, 5-17, 13-37, 14-8, 15-14

Type-A phones 10-60

Type-B phones 10-62

video endpoints 16-2, 20-45

SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 22-10

site

dialing codes 10-11, 10-35

survey for wireless network 20-20

SIW 2-6, 2-17, 3-39

sizing

MCUs 16-20

UnifiedCM servers 8-15, 8-18

Unified MeetingPlace 14-14

Unified MeetingPlace Express 15-15

Skinny Client Control Protocol (SCCP)

dialed pattern recognition 10-6

DTMF signaling 6-19

fax and modem support 4-33

gateway support for 4-9

MCU resources 16-16

music on hold (MoH) 7-21

phones 10-59

presence 22-7

user input on phones 10-59

video endpoints 16-2, 20-26, 20-30

SMA 14-7, 15-9

SMDI 12-1, 12-2

sn attribute 17-9

SNMP 11-9

snooping 19-16

SOAP 22-10

soft clients 11-14

SoftPhone 11-14, 16-46, 20-47

software

audio conferencing bridge 6-10

endpoints 20-17

media resource capacities 6-28

MTP resources 6-24

phones 20-47

versions 20-5, 20-6, A-1

software-based endpoints 20-37

Software Development Kit (SDK) 17-3

Sony endpoints 20-30

Source Guard 19-22

Spanning Tree Protocol (STP) 3-6

speed dial presence 22-7

speed of calls 3-63

SRST 2-6, 2-7, 7-17, 8-4, 10-56, 11-3, 27-15

SRTP 3-60

SRU 15-16

SS7 2-3

SSID 3-73, 3-77

standalone server 3-19, 7-3

standard server 8-3

standby preempt command 3-10

standby track command 3-10

star topology 9-37

static ANI interface 11-8

static locations 9-12

Static Wired Equivalent Privacy 3-78

Static Wire Equivalent Privacy (WEP) 3-77

stealth firewall 19-34

STP 3-6, 3-30

string length 10-9

subnets 16-39

SUBSCRIBE calling search space 22-8

subscriber server 8-8

summary of endpoint gatekeepers 16-41

Sun ONE Directory Server 17-9, 17-14

supplementary services

for H.323 endpoints 6-22

on gateways 4-8, 4-13

supported

call types 16-3

codecs 16-4, 20-31

platforms for gatekeepers 16-25

protocols 16-2, 16-3

survey of wireless network 20-20

Survivable Remote Site Telephony (SRST) 2-6, 2-7, 7-17, 8-4, 10-56, 11-3, 27-15

switchback 9-21

switches

port security 19-12

roles and features 3-3

switchover 9-21

synchronization of

directories 17-9

presence servers 22-10

UnifiedCM database 17-22

synchronous H.323 client 16-27

system resource unit (SRU) 15-16

T

T.120 application sharing 16-46

T.38 fax relay 4-36

Tail-End Hop-Off (TEHO) 10-21

Tandberg endpoints

classification of traffic 20-43

described 16-1, 20-30

TAPI 8-13, 16-2

TCP/UDP ports 20-41

TCS 16-11

TEHO 10-21

Telecommunications Act 2-32

telephone record and playback (TRaP) 13-6

telephone user interface (TUI) 13-6

templates to define service settings 16-19

Temporal Key Integrity Protocol (TKIP) 3-78

Terminal Capabilities Set (TCS) 16-11

termination of calls 6-2

test calls for 911 11-14

TFTP 3-17, 3-19, 8-4, 8-13, 20-26

third-party

SIP phones 20-31

software applications 1-2

video endpoints 20-30

voicemail systems 12-1, 12-9

threshold, differential 20-23

time-of-day (ToD) routing 10-102

timers for call signaling 4-48

time synchronization 3-28

Time to Live (TTL) 16-40

TKIP 3-78

ToD 10-102

Token Ring 3-30

topology

for call admission control 9-37

generic 9-52

hub-and-spoke 9-16, 9-37, 10-109

MPLS-based 9-45

star 9-37

two-tier hub-and-spoke 9-41

topology-aware

call admission control 9-7

locations 16-6

topology-unaware call admission control 9-3

TPC 3-74

tracking domain 11-18, 11-19

traditional approach to classes of service 10-39, 21-7

traffic

bearer traffic 3-60, 3-63

bursty 4-2

call control 3-67, 3-72

call-related 3-72

classification 3-4, 3-32, 3-80, 14-10, 15-12, 20-31, 20-40

contact center traffic patterns 4-3, 4-4

gateway sizing 4-2

normal business traffic 4-3

prioritization 3-40

provisioning for 3-60

PSTN traffic patterns 4-3

queuing 3-34, 3-80

quiescent 3-72

shaping 3-43

traffic patterns 4-2

video bearer traffic 3-63, 3-64

voice bearer traffic 3-60, 3-64

Traffic Specification (TSPEC) 20-23, 20-24

transcoding

Cisco Unity 13-32

described 6-15

hardware resources 6-16, 6-17

IP PSTN 6-35

resources 6-16

translation of digits

patterns 10-85

voice translation profiles 10-120

Transmit Power Control (TPC) 3-74

transparent firewall

ASA or PIX 19-34

FWSM 19-37

TRaP 13-6

Trivial File Transfer Protocol (TFTP) 3-17, 3-19, 8-4, 8-13, 20-26

troubleshooting for clustering over the WAN 2-25

TRP 3-34, 6-25, 19-47

trunks

comparing H.323 and SIP 5-2

described 5-1

features supported 5-2

H.225 5-8, 5-16

H.323 5-3, 5-7, 5-14

intercluster, gatekeeper controlled 5-8

intercluster, non-gatekeeper controlled 5-7

load balancing 5-9

PSTN 5-5

RASAggregator 16-26, 16-30

redundancy 5-9

SIP 5-4, 5-17, 6-26, 13-37

to service provider network 5-5

trust 20-31

Trusted Relay Point (TRP) 3-34, 6-25, 19-47

TSPEC 20-23, 20-24

TTL 16-40

TUI 13-6

tuning gateway performance 4-5

Tunneled Q.SIG 5-17

two-tier hub-and-spoke topology 9-41

Type-A phones 10-60

Type-B phones 10-62

U

UAC 20-7

UAS 20-7

UDC 3-30

UDLD 3-6

UDP 2-17, 3-42, 5-9

UN 4-12

unicast music on hold 7-2, 7-8, 7-11, 7-21

UniDirectional Link Detection (UDLD) 3-6

UnifiedCC 16-45

Unified CM

Capacity Tool 8-15, 8-18

co-located clusters 9-54

database synchronization 17-22

described 1-4

different versions in the same cluster 3-25

groups 2-26, 2-31

H.323 5-15

integration with MeetingPlace 14-1

integration with MeetingPlace Express 15-1

mixed-mode operation 3-25

presence 22-5

Release 3.3 10-99

Release 4.0 10-99

services 24-3, 24-10, 24-18, 24-35, 24-51

UnifiedCM Assistant 1-8, 16-45, 24-17

UnifiedCMBE 27-1

UnifiedCMCT 8-15, 8-18

UnifiedCME 2-7, 2-18, 8-36

UnifiedCM Express (UnifiedCME) 2-7, 2-18, 8-36

Unified Communications 1-1

Unified Communications Manager Assistant (Unified CM Assistant) 1-8, 16-45, 24-17

Unified Communications Manager Capacity Tool (UnifiedCMCT) 8-15, 8-18

Unified IPIVR 16-45

Unified MeetingPlace 14-1

unified messaging (see also messaging) 13-1

Unified Mobility (see Mobility)

Unified Personal Communicator 1-5, 20-37

Unified Presence 22-1

Unified Video Advantage

classification of traffic 20-41

described 16-1, 20-26

QoS recommendations 20-37

uniform on-net dial plan 10-9, 10-26, 21-11

uninterrupted power supplies (UPS) 3-29

Unity 13-1

Unity Express 13-20

Unity Telephony Integration Manager (UTIM) 13-35, 13-38, 13-40

universal data connector (UDC) 3-30

Unsolicited SIP Notify (UN) 4-12

upgrading UnifiedCM releases 8-9

UplinkFast 3-6

UPS 3-29

upspeed 4-31

Urgent Priority 10-70

URLs for WebDialer 24-57

user agent client (UAC) 20-7

user agent server (UAS) 20-7

User Datagram Protocol (UDP) 2-17, 3-42, 5-9

user hold 7-7

UserID 17-9

users

application users 17-6

classes of service 10-39, 10-43, 10-51

directory search base 17-12

end users 17-6

input on phones 10-59, 10-60, 10-62

User-to-User Information Element (UUIE) 5-16

UTIM 13-35, 13-38, 13-40

UUIE 5-16

V

V.34 modems 4-33

V.90 modems 4-33

V3PN 2-6, 2-17

VAD 4-5, 4-31, 8-14, 16-14

VAF 3-43

variable length on-net dial plan 10-11, 10-29, 21-13, 21-15

VATS 3-45

VG202 Voice Gateway 20-6

VG204 Voice Gateway 20-6

VG224 Voice Gateway 4-20, 12-2, 20-6, 20-31

VG248 Analog Phone Gateway 4-35, 12-4, 20-7, 20-31

via-zone gatekeeper 9-30, 9-35, 10-112

VIC 20-3, 20-4

video

bearer traffic 3-63, 3-64

capabilities 19-9

conferences 6-13, 16-18

described 16-1

enable/disable 20-26

endpoints 1-6, 16-1, 20-26, 20-40

features 1-1, 1-7

gateways 4-39

traffic classification 3-33, 20-40

VLAN 19-11

with Cisco Unified MeetingPlace Express 15-2

Video Capabilities 19-9

video telephony (see IP Video Telephony)

ViewMail for Outlook (VMO) 13-6

virtual cascading 14-15

virtual LAN (VLAN) 3-4, 3-73, 20-31

virtual network 19-45

Virtual Private Network (VPN) 2-6, 2-17, 19-45, 21-16

Virtual Private Network Routing and Forwarding (VRF) 19-45

Virtual Router Redundancy Protocol (VRRP) 3-10

virtual tie lines 3-72

VLAN

access control list (ACL) 19-24

number of devices per VLAN 3-4

separate VLANs for voice and data 3-73

video 19-11

VLAN ID 20-31

voice 19-7, 19-11

VMO 13-6

voice

bandwidth requirements 3-42

bearer traffic 3-60, 3-64

gateways 4-1, 20-3, 20-6

port integration 13-38, 13-40

termination 6-2

translation profiles 10-120

VLAN 19-7, 19-11

voice/WAN interface card (VWIC) 20-3

voice-activated conference view 6-13, 16-14

voice activity detection (VAD) 4-5, 4-31, 8-14, 16-14

Voice-Adaptive Fragmentation (VAF) 3-43

Voice-Adaptive Traffic Shaping (VATS) 3-45

Voice and Video Enabled IPSec VPN (V3PN) 2-6, 2-17

voice interface card (VIC) 20-3, 20-4

voicemail

centralized 12-5

Cisco Unity 13-1

Cisco Unity Express 13-20

dial plan 10-28, 10-35

dual PBX integration 12-5

for local failover 2-30

integration with IP telephony system 12-1

positive disconnect supervision 12-9

SIP trunks 13-37

third-party systems 12-1, 12-8, 12-9

unified messaging 13-1

with Mobile Connect 25-13

voice over IP (VoIP) 3-60

voice over the PSTN (VoPSTN) 2-11

voice rtp send-recv command 11-12

VoiceXML (VXML) 25-18, 25-19

VoIP 3-60

VoPSTN 2-11

VPN 2-6, 2-17, 19-45, 21-16

VRF 19-45

VRRP 3-10

VWIC 20-3

VXML 25-18, 25-19

W

Wait for Far-End to Send TCS 16-11

WAN

aggregation router 3-3

infrastructure 3-35

web

access from IP phone 19-8

applications 15-10

server 14-17, 14-22

WebDialer 1-8, 24-17, 24-50

weighted fair queuing 3-40

WEP 3-77, 3-78, 20-20

Wi-Fi Multimedia (WMM) 3-80

Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-81, 20-23, 20-24

Wi-Fi Protected Access (WPA) 3-78, 20-21

Wi-Fi Protected Access 2 (WPA2) 3-78, 20-21

Wi-Fi Protected Access 2 Pre-Shared Key (WPA2-PSK) 20-21

Wi-Fi Protected Access Pre-Shared Key (WPA-PSK) 20-21

wildcard route pattern 10-69

Windows Internet Naming Service (WINS) 3-19

WINS 3-19

Wired Equivalent Privacy (WEP) 3-78, 20-20

wireless

endpoints 20-19

IP Phone 7920 16-47, 20-19

IP Phone 7921 16-47

IP Phone 7921G 20-19

IP phones 1-6, 20-19, 20-39

LAN 3-72

networking solutions 16-47

wireless LAN (WLAN) 3-72

Wireless LAN Services Module (WLSM) 20-23

WLAN infrastructure 3-72

WLSM 20-23

WMM 3-80

WMM TSPEC 3-81, 20-23, 20-24

WPA 3-78, 20-21

WPA2 3-78, 20-21

WPA2-PSK 20-21

WPA-PSK 20-21

WS-SVC-CMM-ACT module 6-12, 6-16, 6-25

WS-X6608-E1 module 6-12, 6-17, 6-25

WS-X6608-T1 module 6-12, 6-17, 6-25

WS-X6624-FXS analog interface module 20-6

WS-X6624 module 12-2, 12-4

X

XML services 16-47

Z

zones

clients 16-34

configuration on gatekeeper 16-33

for gatekeepers 9-16

H.320 gateways 16-38

MCU 16-36

prefixes 9-35, 16-35, 16-37, 16-39

subnets 16-39