Table Of Contents

A - B - C - D - E - G - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

administrators, CAR 1-4

alerts

enabling or disabling, by mail 4-8

authenticate and show CAR pages 1-13

authorization code name

system report 6-18

authorization code name report 6-18

authorization level

system report 6-19

authorization level report 6-19

automatic

database purge 3-13

report generation 4-6

B

base rate 4-2

bill

department 5-3

department detail, report results 10-3

department summary, report results 10-2

individual 5-1

individual detail, report results 10-3

individual summary, report results 10-2

C

call detail

conference call detail, report results 10-20

call termination

CDR search by 8-4

call types

QoS by 6-7

QoS report results by call types 10-11

CAR

administrators, managers, users 1-4

assistant call usage configuration 5-11

automatic database purge configuration 3-13

automatic report generation/alert configuration 4-6

call termination details, viewing 8-4

CDR/CMR records configuration 9-1

CDR error report 6-21

CDR error report configuration 6-21

CDR search

by call precedence levels 8-5

configuration 8-1

malicious calls 8-6

overview 1-11

CDR search by cause for call termination configuration 8-4

CDR search by gateway configuration 8-2

CDR search by user extension configuration 8-1

checklist 1-14

Cisco IP Manager Assistant usage reports, described 5-10

Cisco IP Phone services report configuration 5-12

conference bridge utilization report 7-14

conference call details configuration 7-13

configuration, gateway 3-5

department bills configuration 5-3

described 1-2

device report, described 7-1

device reports

overview 1-9

dial plan default values 3-4

disabling automatic database purge 3-13

event log report output parameters 3-15

event log report status 3-15

export CDR/CMR records results 9-2

gateway report 7-1, 7-7

generate report fields 6-6, 6-8, 6-10, 6-13, 6-16

individual bills configuration 5-2

list of topics 1-1

load CDR and CMR values 3-8

logging off 2-4

Malicious Call Identification 6-15

manager call usage configuration 5-10

manual database purge 3-12

notification limits configuration 4-8

overview 2-1

precedence call summary 6-15

QoS by call types configuration 6-7

QoS by call types report 6-7

QoS by gateway configuration 6-6

QoS by gateway report 6-6

QoS default values 4-5

QoS detail report

call types 6-2

voice quality 6-3, 6-11

QoS detail report configuration 6-2

QoS parameter operators 6-21

QoS parameters

call types 6-8

described 6-5

QoS reports, described 6-1

QoS summary report 6-4

call types 6-4

QoS summary report configuration 6-4

QoS values, defining 4-5

rating engine configuration 4-1

report configuration, described 4-1

reports, results 10-1

restoring database purge defaults 3-12

restoring dial plan default values 3-4

searching for users 5-14

system configuration 1-5, 3-1

system log screens, described 3-14

system overview report 6-20

system overview report configuration 6-20

system preferences parameters 3-6

system reports

overview 1-7

system reports, described 6-1

top N, described 5-4

top N by charge

call types 5-5

report types 5-5

top N by charge configuration 5-4

top N by duration

call types 5-6

report types 5-7

top N by duration configuration 5-6

top N by number of calls

call types 5-8

report types 5-9

top N by number of calls configuration 5-8

traffic reports

described 6-9

traffic summary (extn), call types 6-13

traffic summary, call types 6-11

traffic summary by extensions report 6-12

traffic summary by extensions report configuration 6-12

traffic summary report 6-10

traffic summary report configuration 6-10

uninhibited loading of CDR values 3-8

user reports 1-6

user reports, described 5-1

voice messaging utilization report 7-15

CDR

automatic database purge configuration 3-13

disabling automatic database purge 3-13

disabling loading 3-7

dump table 10-24

error, report results 10-17

error report 6-21

load schedule configuration 3-7

restoring the default load schedule 3-7

search 8-1

search by cause for call termination 8-4

search by gateway 8-2

search by user extension 8-1

search by user extension, report results 10-22

service parameters, configuring 2-2

values

CDR load 3-8

CDR analysis and reporting

general information 1-5

internationalization 1-12, 1-13

CDR Analysis and Reporting Tool

described 2-1

logging off 2-4

CDRs

understanding 1-1

CDR values

uninhibited loading 3-8

Cisco IPMA usage reports

assistant call usage 5-11

manager call usage 5-10

Cisco IP Phone services

report configuration 5-12

report results 10-9

client matter code

system report 6-17

client matter code report 6-17

CMR dump table 10-24

CMR values, CDR load 3-8

conference bridge utilization, report results 10-21

conference call detail, report results 10-20

configuration checklist

CAR 1-14

configuring 6-15, 8-5, 8-6

conventions xi

customizing, reports for automatic generation 4-7

customizing reports for automatic generation 1-10

D

daily charges, notification limits configuration 4-8

daily reports

scheduling 3-9

database

automatic purge configuration 3-13

disabling automatic purge 3-13

restoring purge defaults 3-12

department bill

detail 5-3

summary 5-3

department bill detail, report results 10-3

department bill summary, report results 10-2

detail

department bill 5-3

department bill, report results 10-3

gateway 7-1

gateway, report results 10-18

individual bill 5-1

individual bill, report results 10-3

QoS, report results 10-9

QoS report 6-2

details report 6-15

device reports 7-1

device reports, CAR 1-9

dial plan, configuration 3-2

disabling

alerts by mail 4-8

automatic CAR and CDR database purge 3-13

automatic database purge 3-13

CDR loading 3-7

document

audience x

conventions xi

organization x

purpose ix

documentation

related x

dump table, CDR and CMR 10-24

duration 4-2

E

enabling

alerts by mail 4-8

reports for automatic generation 4-7

enabling reports for automatic generation 1-10

error

CDR report 6-21

CDR report, results 10-17

event log

generating 3-14

event log, generating 1-5

event log report

output 3-15

status 3-15

extension

CDR search by 8-1

CDR search by, report results 10-22

G

gateway

CDR search by 8-2

configuration for CAR 3-5

QoS by 6-6

QoS report results by gateway 10-11

gateway detail

call types 7-2, 7-4

voice quality 7-3

gateway detail, report results 10-18

gateway detail report 7-1

gateway report, configuring 7-1

gateway summary, report results 10-19

gateway summary report 7-4

gateway utilization, report results 10-20

gateway utilization report 7-5

generate report fields 7-6, 7-8, 7-10, 7-11, 7-14, 7-16

generating

event log 3-14

I

individual bill

configuration 5-2

detail 5-1

summary 5-1

individual bill detail, report results 10-3

individual bill summary, report results 10-2

internationalization for CDR analysis and reporting 1-12

L

load

CDR schedule configuration 3-7

disabling CDR 3-7

restoring the default CDR schedule 3-7

logging off CAR 2-4

logon page 1-13

M

mailing a report 5-13

mail server parameters 3-2

managers, CAR 1-4

manual database purge, configuration 3-12

media information 10-24

monthly reports

scheduling 3-11

N

notification limits 4-8

O

organization x

overview

automatic report generation 4-6

CAR 2-1

department bill reports 5-3

device reports 7-1

error and event logs 1-5

individual bill reports 5-1

system report 6-20

P

parameters

factoring time of day for rating 4-3

factoring voice quality for rating 4-4

mail server configuration 3-2

setting the base rate and duration for rating 4-2

system configuration 3-1

preferences

system configuration 3-6

purge

automatic database configuration 3-13

disabling automatic database 3-13

restoring database defaults 3-12

Q

QoS

default values 4-5

defining values 4-5

notification limits configuration 4-8

QoS by call types, report results 10-11

QoS by call types report 6-7

QoS by gateway, report results 10-11

QoS by gateway report 6-6

QoS detail, report results 10-9

QoS detail report

call types 6-2

voice quality 6-3, 6-11

QoS parameter operators 6-21

QoS parameters, call types 6-8

QoS summary, report results 10-11

QoS summary report

call types 6-4

R

rating engine, configuration 4-1

rating parameters

factoring time of day 4-3

factoring voice quality 4-4

setting the base rate and duration 4-2

related documentation x

report

authorization code name 6-18

authorization level 6-19

CDR error 6-21

CDR search 8-1

CDR search by cause for call termination 8-4

CDR search by gateway 8-2

CDR search by user extension 8-1

Cisco IPMA 5-10, 5-11

client matter code 6-17

department bill 5-3

device 7-1

gateway detail report 7-1

gateway summary 7-4

gateway utilization 7-5

individual bill 5-1

mailing 5-13

QoS by call types report 6-7

QoS by gateway report 6-6

QoS detail 6-2

route and line group utilization 7-7

route list utilization 7-9

route pattern/hunt pilot utilization 7-11

system 6-1

system overview 6-20

top N by charge 5-4

top N by duration 5-6

top N by number of calls 5-8

traffic summary 6-10

traffic summary by extensions 6-12

voice-mail utilization 7-15

report configuration, CAR 4-1

report results

CDR error 10-17

CDR search by user extension 10-22

Cisco IP Phone services 10-9

conference bridge utilization 10-21

conference call detail 10-20

department bill, detail 10-3

department bill, summary 10-2

gateway detail 10-18

gateway summary 10-19

gateway utilization 10-20

individual bill, detail 10-3

individual bill, summary 10-2

QoS by gateway 10-11

QoS detail 10-9

QoS report by call types 10-11

QoS summary 10-11

route group utilization 10-20

route list utilization 10-20

route pattern utilization 10-20

system overview 10-16

top N by charge 10-4

top N by duration 10-4

top N by number of calls 10-5

traffic summary 10-12

traffic summary by extensions 10-12

voice mail utilization 10-22

Reports

CAR report results 10-1

reports

automatic generation configuration 4-6

automatic report generation/alert 4-6

customizing for automatic generation 1-10, 4-7

enabling for automatic generation 1-10, 4-7

overview 1-13

scheduling daily 3-9

scheduling monthly 3-11

scheduling weekly 3-10

system overview results 10-16

user 5-1

user, CAR 1-6

restoring

CAR database purge defaults 3-12

default CDR load schedule 3-7

route

group utilization, report results 10-20

list utilization, report results 10-20

pattern utilization, report results 10-20

route and line group utilization report 7-7

route list utilization report 7-9

route pattern/hunt pilot utilization report 7-11

route plan utilization report, configuring 7-7

S

schedule

CDR load configuration 3-7

restoring the default CDR load 3-7

scheduling

daily reports 3-9

monthly reports 3-11

weekly reports 3-10

search

CDR by cause for call termination 8-4

CDR by gateway 8-2

CDR by user extension 8-1

CDR by user extension, report results 10-22

CDRs 8-1

searching for users, CAR 5-14

server, mail parameters 3-2

summary

department bill 5-3

department bill, report results 10-2

gateway 7-4

gateway, report results 10-19

individual bill 5-1

individual bill, report results 10-2

QoS, report results 10-11

traffic 6-10

traffic, report results 10-12

traffic by extensions 6-12

traffic by extensions, report results 10-12

system, CAR 1-5

system log screens

CAR 3-14

system overview, report results 10-16

system overview report 6-20

system parameters, configuration 3-1

system preferences

configuration 3-6

system preferences parameters for CAR 3-6

system reports, CAR 1-7

T

table, CDR and CMR dump 10-24

time of day 4-3

top N

by charge 5-4

by charge, report results 10-4

by duration 5-6

by duration, report results 10-4

by number of calls 5-8

by number of calls, report results 10-5

top N by charge

call types 5-5

report types 5-5

top N by charge, report results 10-4

top N by duration

call types 5-6

configuration 5-6

report types 5-7

top N by duration, report results 10-4

top N by number of calls

call types 5-8

configuration 5-8

report types 5-9

top N by number of calls, report results 10-5

traffic summary 6-10

traffic summary (extn), call types 6-13

traffic summary, call types 6-11

traffic summary, report results 10-12

traffic summary by extensions, report results 10-12

traffic summary by extensions report 6-12

U

uninhibited loading of CDR values 3-8

user reports, CAR 1-6

user reports, described 5-1

users, CAR 1-4

using 3-12

utilization

conference bridge, report results 10-21

gateway 7-5

gateway, report results 10-20

route and line group 7-7

route group, report results 10-20

route list 7-9

route list, report results 10-20

route pattern/hunt pilot 7-11

voice-mail 7-15

voice mail, report results 10-22

V

viewing 9-2

voice mail utilization, report results 10-22

voice-mail utilization report 7-15

voice quality 4-4

W

weekly reports

scheduling 3-10