Table Of Contents

Resetting or Restarting Phones

Using Query to Reset or Restart Phones

Using a Custom File to Reset or Restart Phones

Related Topics

Resetting or Restarting Phones

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You can reset or restart devices without updating any attributes. Use this procedure if a problem arises, and you must reset or restart the phones with a bulk transaction.

You can choose between two methods to locate phones you want to reset or restart:

•Using Query to Reset or Restart Phones

•Using a Custom File to Reset or Restart Phones

Using Query to Reset or Restart Phones

To reset or restart phones by creating a query to locate the phones, use the following procedure.

Procedure

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Step 1 Choose Bulk Administration > Phones > Reset/Restart Phones > Query.

The Reset/Restart Phones Configuration window displays.

Step 2 From the first Find Phone where drop-down list box, choose one of the following criteria:

•Device Name

•Description

•Directory Number

•Calling Search Space

•Device Pool

•Device Type

•Call Pickup Group

•LSC Status

•Authentication String

•Device Protocol

•Security Profile

From the second Find Phone where drop-down list box, choose one of the following criteria:

•begins with

•contains

•is exactly

•ends with

•is empty

•is not empty

Step 3 Specify the appropriate search text, if applicable.

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Tip To find all Phones that are registered in the database, click Find without entering any search text.

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Step 4 To further define your query, you can choose AND or OR to add multiple filters and repeat steps 2 and 3.

Step 5 Click Find.

A list of discovered templates displays by:

•Device Name

•Description

•Device Pool

•Device Protocol

•Status

•IP Address

Step 6 From the list of records, click the device name that matches your search criteria.

Step 7 Click one of the following options:

•Reset—To reset (power-cycle) the phones

•Restart—To reset phones without power-cycling

Step 8 In the Job Information area, enter the Job description.

Step 9 Click the Run Immediately radio button to insert the phone records immediately or, click Run Later to insert the phone records at a later time.

Step 10 Click Submit to create a job for inserting the phone records.

Step 11 Use the Job Configuration window to schedule and/or activate this job.

For more information on jobs, see the Chapter 51, "Scheduling Jobs."

For information on log files, see "BAT Log Files" section on page 54-3.

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Additional Topics

See the "Related Topics" section.

Using a Custom File to Reset or Restart Phones

You can create a custom file of phones that you want to reset or restart by using a text editor. You can use either device names or directory numbers in the custom file.

Before You Begin

1. Create a text file that lists one of these details for the phones that you want to reset or restart:

–Device names

–Description

–Directory numbers

2. Put each item on a separate line in the text file.

3. Upload the file to the first node of Cisco Unified CallManager. See the "Uploading a File" section.

To reset or restart phones by using a custom file, use the following procedure.

Procedure

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Step 1 Choose Bulk Administration > Phones > Reset/Restart Phones > Custom File.

The Reset/Restart Phones Custom Configuration window displays.

Step 2 In the Update Phones where drop-down list box, choose the type of custom file that you have created from one of the following criteria:

•Device Name (includes MAC addresses)

•Directory Number

•Description

Step 3 In the list of custom files, choose the filename of the custom file for this update.

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Caution If no information is entered into the query text box, the system resets or restarts all phones.

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Step 4 Click Find.

Step 5 Click one of the following:

•Reset—To reset (power-cycle) the phones

•Restart—To reset phones without power-cycling

Step 6 In the Job Information area, enter the Job description.

Step 7 Click the Run Immediately radio button to insert the phone records immediately or, click Run Later to insert the phone records at a later time.

Step 8 Click Submit to create a job for inserting the phone records.

Step 9 Use the Job Configuration window to schedule and/or activate this job.

For more information on jobs, see the Chapter 51, "Scheduling Jobs."

For information on log files, see "BAT Log Files" section on page 54-3.

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Additional Topics

See the "Related Topics" section.

Related Topics

•Using Query to Reset or Restart Phones

•Using a Custom File to Reset or Restart Phones