Cisco Unified CallManager Administration Guide, Release 5.0(2) - Installing Dial Plans [Cisco Unified Communications Manager (CallManager)]

Table Of Contents

Installing Dial Plans

Finding a Dial Plan

Editing a Dial Plan

Installing a Dial Plan on Cisco Unified CallManager

Configuring Route Pattern Details for a non-NANP Dial Plan

Upgrading a Dial Plan

Uninstalling a Dial Plan

Restarting the Cisco CallManager Service

Related Topics

Installing Dial Plans

You can install Cisco International Dial Plan and use it to create a unique numbering plan that is specific to a country, other than one in North America. Cisco Unified CallManager provides North American Numbering Plan (NANP) by default. Because dial plan requirements of other countries are unique to those countries, the default NANP configuration may not be the best suited configuration to create a dial plan for those countries. Cisco International Dial Plan allows you to create and update unique dial plans and make them available for use to Cisco customers worldwide.

This chapter describes how to install a dial plan on Cisco Unified CallManager server.

Before you install a dial plan on the server, you should download the equivalent dial plan COP (Cisco Option Package) file to the Cisco Unified CallManager server.

You can find COP files for all the available dial plans that you can download, install, and integrate with Cisco Unified CallManager systems at the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/IDP

For details on installing a COP file, see the Cisco Unified CallManager Dial Plan Guide.

For details on how to install a dial plan from this location, see "Installing a Dial Plan on Cisco Unified CallManager" section.

Use the following procedures to find and install dial plans on Cisco Unified CallManager.

•Finding a Dial Plan

•Editing a Dial Plan

•Installing a Dial Plan on Cisco Unified CallManager

•Configuring Route Pattern Details for a non-NANP Dial Plan

•Upgrading a Dial Plan

•Uninstalling a Dial Plan

•Restarting the Cisco CallManager Service

•Related Topics

Finding a Dial Plan

Use the following procedure to find a dial plan on a Cisco Unified CallManager system.

Procedure

Step 1 From Cisco Unified CallManager Administration window, choose Call Routing > Dial Plan Installer.

The Find and List Dial Plans window displays

Because you might have several dial plans in your network, Cisco Unified CallManager lets you locate specific dial plans on the basis of specific criteria. Use the following procedure to locate servers.

Note During your work in a browser session, cookies on the client machine store your find/list search preferences. If you navigate to other menu items and return to this menu item, or if you close the browser and then open a new browser window, the system retains your Cisco Unified CallManager search preferences until you modify your search.

Step 2 From the first Find Dial Plan where drop-down list box, choose one of the following criteria:

•Dial Plan

•Description

From the second Find Dial Plan where drop-down list box, choose one of the following criteria:

•begins with

•contains

•ends with

•is exactly

•is empty

•is not empty

Step 3 Specify the appropriate search text, if applicable, and click Find.

Tip To find all dial plans that are registered in the database, click Find without entering any search text.

A list of discovered servers displays by

•Dial Plans

•Description

•Installed Version

•System Version

Note Installed version refers to the dial plan version that is installed on the node. System version refers to the latest version of the dial plan that is available on the first node of the cluster.

Additional Information

See the "Related Topics" section.

Editing a Dial Plan

Use the following procedures to install, upgrade, or uninstall dial plans.

Procedure

Step 1 Find the Dial Plan that you want to install by using the procedure defined in the "Finding a Dial Plan" section

Step 2 From the list of records, click the Dial Plan name that matches your search criteria.

The Dial Plan Configuration window displays.

Step 3 Complete one of the following tasks:

•To install a dial plan, see the "Installing a Dial Plan on Cisco Unified CallManager" section.

•To upgrade a dial plan, see the "Upgrading a Dial Plan" section.

•To uninstall a dial plan, see the "Uninstalling a Dial Plan" section.

Additional Information

See the "Related Topics" section.

Installing a Dial Plan on Cisco Unified CallManager

Use the following procedure to install a dial plan.

Procedure

Step 1 Find the Dial Plan that you want to install by using the procedure that is defined in the "Finding a Dial Plan" section.

Step 2 From the list of records, click the Dial Plan name that matches your search criteria.

The Dial Plan Configuration window displays.

Step 3 The dial plan name and description display in the Dial Plan and Description fields.

Step 4 The Installed Version displays the current version that is installed on Cisco Unified CallManager server. If no version of the dial plan is installed, the Installed Version displays Not Installed.

Step 5 Choose the dial plan version that you want to install from the Available Version drop-down list box.

Step 6 Click Install.

The Status displays that the dial plan has been installed.

The Installed Version field displays the dial plan version that is installed on Cisco Unified CallManager server.

Step 7 Repeat Step 1 to Step 6 to install the dial plans on all the nodes Cisco Unified CallManager cluster.

Note After installation of the dial plans, restart the Cisco CallManager service to load the dial plan.

Additional Information

See the "Related Topics" section.

Configuring Route Pattern Details for a non-NANP Dial Plan

If you have installed a non-NANP dial plan on your Cisco Unified CallManager system, you can choose the required dial plan when you set up route pattern details in the Route Details Configuration window in Cisco Unified CallManager.

Note the following points when you configure route pattern details:

1. For a non-NANP dial plan, if you want to retain the settings at the Route Pattern level, make one of the following choices in the Route Details Configuration window:

a. Choose None in the Discard Digits field. Choosing None DDI in the Discard Digits field represents the same as not choosing a dial plan.

b. Choose a non-NANP dial plan:No Digits in the Discard Digits field. (For Example, AMNP:No Digits.)

2. If you want to specify settings at the Route Group level that will override the Route Pattern settings, choose the appropriate DDI for that dial plan from the Discard Digits field. Examples of DDI: NANP:PreDot, AMNP:PreDot.

Additional Information

See the "Related Topics" section.

Upgrading a Dial Plan

If you have installed a non-NANP dial plan, you can upgrade the dial plan that is installed on your Cisco Unified CallManager system with an upgraded version of the dial plan.

Caution Upgrading a dial plan will fail if you configured one or more tags as a clause for a route filter in the existing version of the dial plan and the upgrade version does not contain these tags. After you upgrade to the new dial plan, the upgrade will list all such tags. You need to disassociate these tags from the route filter and run the dial plan upgrade again on the Cisco Unified CallManager system.

Caution Upgrading a dial plan will fail if you have associated one or more DDIs with Route Patterns/Translation Patterns/Route Lists in the existing version of the dial plan and the upgrade version does not contain these DDIs. The dial plan upgrade will list all such DDIs. You need to disassociate these DDIs from Route Patterns/Translation Patterns/Route Lists and run the dial plan upgrade again on the Cisco Unified CallManager system.

Note Make sure that you update the dial plans on the first node server of the Cisco Unified CallManager cluster before updating them on subscribers or other nodes in the cluster.

Use the following procedure to upgrade an existing dial plan.

Procedure

Step 1 Find the Dial Plan that you want to upgrade by using the procedure that is defined in the "Finding a Dial Plan" section

Step 2 From the list of records, click the Dial Plan name that matches your search criteria.

The Dial Plan Configuration window displays.

Step 3 The dial plan name and description display in the Dial Plan and Description fields.

Step 4 The Installed Version displays the current version that is installed on Cisco Unified CallManager server. If no version of the dial plan is installed, the Installed Version displays Not Installed.

Step 5 Choose the dial plan version that you want to upgrade from the Available Version drop-down list box.

Step 6 Click Install.

The Status displays that the dial plan has been upgraded.

The Installed Version field displays the latest dial plan version.

Step 7 Repeat Step 1 to Step 6 to upgrade the dial plans on all nodes of Cisco Unified CallManager cluster where the Cisco CallManager service is installed.

Note After upgrading the dial plans, restart the Cisco CallManager service for the changes to take effect. See the "Restarting the Cisco CallManager Service" section.

Note When dial plans are migrated from 4.0x to 5.0x, all configurations, like route patterns, get retained; the dial plans do not display in the Find and List Dial Plans window. To update dial plans, you must install the COP file, as described in the Cisco Unified CallManager Dial Plan Guide and install the dial plans that you want. See the "Installing a Dial Plan on Cisco Unified CallManager" section.

Note When you upgrade from 4.0x to 5.0x, to retain the dial plan and the dial plan configurations like route pattern/route filter associated for a dial plan, install the latest dial plans available on CCO.

Additional Information

See the "Related Topics" section.

Uninstalling a Dial Plan

Caution Before you uninstall a dial plan, ensure that you remove the route patterns, translation patterns, route lists, and route filters that are configured in the dial plan on the Cisco Unified CallManager system.

Use the following procedure to uninstall a dial plan.

Procedure

Step 1 Find the Dial Plan that you want to delete by using the procedure that is defined in the "Finding a Dial Plan" section.

Step 2 From the list of records, click the Dial Plan name that matches your search criteria.

The Dial Plan Configuration window displays.

Step 3 The dial plan name and description display in the Dial Plan and Description fields.

Step 4 The Installed Version displays the current version that is installed on the Cisco Unified CallManager server.

Step 5 Click Uninstall.

Note Dial plans should be uninstalled first from the first node in the cluster and then from the subsequent nodes.

The Status displays that the dial plan was deleted.

The Installed Version field displays Not Installed.

Step 6 Repeat Step 1 to Step 5 to uninstall the dial plans on all nodes of the Cisco Unified CallManager cluster.

Additional Information

See the "Related Topics" section.

Restarting the Cisco CallManager Service

Use the following procedure to restart the Cisco CallManager service.

Procedure

Step 1 In the Cisco Unified CallManager Serviceability window, choose Tools > Control Center - Feature Services.

The Control Center-Feature Services window displays.

Step 2 Choose the Cisco Unified CallManager server from the Servers drop-down list box.

In the CM Services area, Cisco CallManager displays in the Service Name column.

Note Click the radio button corresponding to the Cisco CallManager service.

Step 3 If you want to restart the Cisco CallManager service, click Restart.

The service restarts, and the message, Service Successfully Restarted, displays.

Step 4 If you want to start a stopped Cisco CallManager service, click Start.

The service starts, and the message, Service Successfully Started, displays.

Additional Information

See the "Related Topics" section.

Related Topics

•Finding a Dial Plan

•Editing a Dial Plan

•Installing a Dial Plan on Cisco Unified CallManager

•Configuring Route Pattern Details for a non-NANP Dial Plan

•Upgrading a Dial Plan

•Uninstalling a Dial Plan

•Restarting the Cisco CallManager Service

•Cisco Unified CallManager Dial Plan Guide.

	Cisco Unified CallManager Administration Guide, Release 5.0(2)
	Installing Dial Plans
Cisco Unified CallManager Administration Guide, Release 5.0(2) Index Preface Introduction Server Configuration Cisco Unified CallManager Configuration Cisco Unified CallManager Group Configuration Presence Group Configuration Date/Time Group Configuration Region Configuration Phone NTP Reference Configuration Device Pool Configuration DHCP Server Configuration DHCP Subnet Configuration LDAP System Configuration LDAP Directory Configuration LDAP Authentication Configuration Location Configuration Survivable Remote Site Telephony Configuration MLPP Domain Configuration Enterprise Parameters Configuration Service Parameters Configuration SIP Phone Security Profile Configuration SIP Trunk Security Profile Configuration SCCP Phone Security Profile Configuration Application Server Configuration License Unit Report License Unit Calculator License File Upload Autoregistration Configuration Automated Alternate Routing Group Configuration Application Dial Rules Configuration Directory Lookup Dial Rules Configuration SIP Dial Rules Configuration Route Filter Configuration Route Group Configuration Route List Configuration Route Pattern Configuration Line Group Configuration Hunt List Configuration Hunt Pilot Configuration SIP Route Pattern Configuration Time Period Configuration Time Schedule Configuration Partition Configuration Calling Search Space Configuration Client Matter Codes Forced Authorization Code Translation Pattern Configuration Call Park Call Pickup Group Directory Number Configuration Meet-Me Number/Pattern Configuration Route Plan Report Installing Dial Plans Annunciator Configuration Conference Bridge Configuration Media Termination Point Configuration Music On Hold Audio Source Configuration Music On Hold Fixed Audio Source Configuration Music On Hold Server Configuration Transcoder Configuration Media Resource Group Configuration Media Resource Group List Configuration Cisco Voice-Mail Port Configuration Cisco Voice Mail Port Wizard Message Waiting Configuration Cisco Voice-Mail Pilot Configuration Voice-Mail Profile Configuration CTI Route Point Configuration Gatekeeper Configuration Gateway Configuration Cisco Unified IP Phone Configuration Trunk Configuration Device Defaults Configuration Device Firmware Load Information Default Device Profile Configuration Device Profile Configuration Phone Button Template Configuration Softkey Template Configuration Cisco Unified IP Phone Services Configuration SIP Profile Configuration Common Phone Profile Configuration Cisco Unified CallManager Assistant Configuration Wizard Cisco Unified CallManager Attendant Console Pilot Point Configuration Cisco Unified CallManager Attendant Console User Configuration Cisco Unified CallManager Attendant Console User File Upload Plug-in Configuration Application User Configuration End User Configuration Role Configuration User Group Configuration User/Phone Add Configuration Application User CAPF Profile Configuration End User CAPF Profile Configuration SIP Realm Configuration Bulk Administration Tool Dependency Records Cisco Unity Voice-Mail Port Adjustments Configuring Non-Cisco SIP Phones	Download this chapter Installing Dial Plans Download the complete book PDF Version of Entire Book (PDF - 6 MB) Feedback Table Of Contents Installing Dial Plans Finding a Dial Plan Editing a Dial Plan Installing a Dial Plan on Cisco Unified CallManager Configuring Route Pattern Details for a non-NANP Dial Plan Upgrading a Dial Plan Uninstalling a Dial Plan Restarting the Cisco CallManager Service Related Topics Installing Dial Plans You can install Cisco International Dial Plan and use it to create a unique numbering plan that is specific to a country, other than one in North America. Cisco Unified CallManager provides North American Numbering Plan (NANP) by default. Because dial plan requirements of other countries are unique to those countries, the default NANP configuration may not be the best suited configuration to create a dial plan for those countries. Cisco International Dial Plan allows you to create and update unique dial plans and make them available for use to Cisco customers worldwide. This chapter describes how to install a dial plan on Cisco Unified CallManager server. Before you install a dial plan on the server, you should download the equivalent dial plan COP (Cisco Option Package) file to the Cisco Unified CallManager server. You can find COP files for all the available dial plans that you can download, install, and integrate with Cisco Unified CallManager systems at the following URL: http://www.cisco.com/cgi-bin/tablebuild.pl/IDP For details on installing a COP file, see the Cisco Unified CallManager Dial Plan Guide. For details on how to install a dial plan from this location, see "Installing a Dial Plan on Cisco Unified CallManager" section. Use the following procedures to find and install dial plans on Cisco Unified CallManager. •Finding a Dial Plan •Editing a Dial Plan •Installing a Dial Plan on Cisco Unified CallManager •Configuring Route Pattern Details for a non-NANP Dial Plan •Upgrading a Dial Plan •Uninstalling a Dial Plan •Restarting the Cisco CallManager Service •Related Topics Finding a Dial Plan Use the following procedure to find a dial plan on a Cisco Unified CallManager system. Procedure Step 1 From Cisco Unified CallManager Administration window, choose Call Routing > Dial Plan Installer. The Find and List Dial Plans window displays Because you might have several dial plans in your network, Cisco Unified CallManager lets you locate specific dial plans on the basis of specific criteria. Use the following procedure to locate servers. Note During your work in a browser session, cookies on the client machine store your find/list search preferences. If you navigate to other menu items and return to this menu item, or if you close the browser and then open a new browser window, the system retains your Cisco Unified CallManager search preferences until you modify your search. Step 2 From the first Find Dial Plan where drop-down list box, choose one of the following criteria: •Dial Plan •Description From the second Find Dial Plan where drop-down list box, choose one of the following criteria: •begins with •contains •ends with •is exactly •is empty •is not empty Step 3 Specify the appropriate search text, if applicable, and click Find. Tip To find all dial plans that are registered in the database, click Find without entering any search text. A list of discovered servers displays by •Dial Plans •Description •Installed Version •System Version Note Installed version refers to the dial plan version that is installed on the node. System version refers to the latest version of the dial plan that is available on the first node of the cluster. Additional Information See the "Related Topics" section. Editing a Dial Plan Use the following procedures to install, upgrade, or uninstall dial plans. Procedure Step 1 Find the Dial Plan that you want to install by using the procedure defined in the "Finding a Dial Plan" section Step 2 From the list of records, click the Dial Plan name that matches your search criteria. The Dial Plan Configuration window displays. Step 3 Complete one of the following tasks: •To install a dial plan, see the "Installing a Dial Plan on Cisco Unified CallManager" section. •To upgrade a dial plan, see the "Upgrading a Dial Plan" section. •To uninstall a dial plan, see the "Uninstalling a Dial Plan" section. Additional Information See the "Related Topics" section. Installing a Dial Plan on Cisco Unified CallManager Use the following procedure to install a dial plan. Procedure Step 1 Find the Dial Plan that you want to install by using the procedure that is defined in the "Finding a Dial Plan" section. Step 2 From the list of records, click the Dial Plan name that matches your search criteria. The Dial Plan Configuration window displays. Step 3 The dial plan name and description display in the Dial Plan and Description fields. Step 4 The Installed Version displays the current version that is installed on Cisco Unified CallManager server. If no version of the dial plan is installed, the Installed Version displays Not Installed. Step 5 Choose the dial plan version that you want to install from the Available Version drop-down list box. Step 6 Click Install. The Status displays that the dial plan has been installed. The Installed Version field displays the dial plan version that is installed on Cisco Unified CallManager server. Step 7 Repeat Step 1 to Step 6 to install the dial plans on all the nodes Cisco Unified CallManager cluster. Note After installation of the dial plans, restart the Cisco CallManager service to load the dial plan. Additional Information See the "Related Topics" section. Configuring Route Pattern Details for a non-NANP Dial Plan If you have installed a non-NANP dial plan on your Cisco Unified CallManager system, you can choose the required dial plan when you set up route pattern details in the Route Details Configuration window in Cisco Unified CallManager. Note the following points when you configure route pattern details: 1. For a non-NANP dial plan, if you want to retain the settings at the Route Pattern level, make one of the following choices in the Route Details Configuration window: a. Choose None in the Discard Digits field. Choosing None DDI in the Discard Digits field represents the same as not choosing a dial plan. b. Choose a non-NANP dial plan:No Digits in the Discard Digits field. (For Example, AMNP:No Digits.) 2. If you want to specify settings at the Route Group level that will override the Route Pattern settings, choose the appropriate DDI for that dial plan from the Discard Digits field. Examples of DDI: NANP:PreDot, AMNP:PreDot. Additional Information See the "Related Topics" section. Upgrading a Dial Plan If you have installed a non-NANP dial plan, you can upgrade the dial plan that is installed on your Cisco Unified CallManager system with an upgraded version of the dial plan. Caution Upgrading a dial plan will fail if you configured one or more tags as a clause for a route filter in the existing version of the dial plan and the upgrade version does not contain these tags. After you upgrade to the new dial plan, the upgrade will list all such tags. You need to disassociate these tags from the route filter and run the dial plan upgrade again on the Cisco Unified CallManager system. Caution Upgrading a dial plan will fail if you have associated one or more DDIs with Route Patterns/Translation Patterns/Route Lists in the existing version of the dial plan and the upgrade version does not contain these DDIs. The dial plan upgrade will list all such DDIs. You need to disassociate these DDIs from Route Patterns/Translation Patterns/Route Lists and run the dial plan upgrade again on the Cisco Unified CallManager system. Note Make sure that you update the dial plans on the first node server of the Cisco Unified CallManager cluster before updating them on subscribers or other nodes in the cluster. Use the following procedure to upgrade an existing dial plan. Procedure Step 1 Find the Dial Plan that you want to upgrade by using the procedure that is defined in the "Finding a Dial Plan" section Step 2 From the list of records, click the Dial Plan name that matches your search criteria. The Dial Plan Configuration window displays. Step 3 The dial plan name and description display in the Dial Plan and Description fields. Step 4 The Installed Version displays the current version that is installed on Cisco Unified CallManager server. If no version of the dial plan is installed, the Installed Version displays Not Installed. Step 5 Choose the dial plan version that you want to upgrade from the Available Version drop-down list box. Step 6 Click Install. The Status displays that the dial plan has been upgraded. The Installed Version field displays the latest dial plan version. Step 7 Repeat Step 1 to Step 6 to upgrade the dial plans on all nodes of Cisco Unified CallManager cluster where the Cisco CallManager service is installed. Note After upgrading the dial plans, restart the Cisco CallManager service for the changes to take effect. See the "Restarting the Cisco CallManager Service" section. Note When dial plans are migrated from 4.0x to 5.0x, all configurations, like route patterns, get retained; the dial plans do not display in the Find and List Dial Plans window. To update dial plans, you must install the COP file, as described in the Cisco Unified CallManager Dial Plan Guide and install the dial plans that you want. See the "Installing a Dial Plan on Cisco Unified CallManager" section. Note When you upgrade from 4.0x to 5.0x, to retain the dial plan and the dial plan configurations like route pattern/route filter associated for a dial plan, install the latest dial plans available on CCO. Additional Information See the "Related Topics" section. Uninstalling a Dial Plan Caution Before you uninstall a dial plan, ensure that you remove the route patterns, translation patterns, route lists, and route filters that are configured in the dial plan on the Cisco Unified CallManager system. Use the following procedure to uninstall a dial plan. Procedure Step 1 Find the Dial Plan that you want to delete by using the procedure that is defined in the "Finding a Dial Plan" section. Step 2 From the list of records, click the Dial Plan name that matches your search criteria. The Dial Plan Configuration window displays. Step 3 The dial plan name and description display in the Dial Plan and Description fields. Step 4 The Installed Version displays the current version that is installed on the Cisco Unified CallManager server. Step 5 Click Uninstall. Note Dial plans should be uninstalled first from the first node in the cluster and then from the subsequent nodes. The Status displays that the dial plan was deleted. The Installed Version field displays Not Installed. Step 6 Repeat Step 1 to Step 5 to uninstall the dial plans on all nodes of the Cisco Unified CallManager cluster. Additional Information See the "Related Topics" section. Restarting the Cisco CallManager Service Use the following procedure to restart the Cisco CallManager service. Procedure Step 1 In the Cisco Unified CallManager Serviceability window, choose Tools > Control Center - Feature Services. The Control Center-Feature Services window displays. Step 2 Choose the Cisco Unified CallManager server from the Servers drop-down list box. In the CM Services area, Cisco CallManager displays in the Service Name column. Note Click the radio button corresponding to the Cisco CallManager service. Step 3 If you want to restart the Cisco CallManager service, click Restart. The service restarts, and the message, Service Successfully Restarted, displays. Step 4 If you want to start a stopped Cisco CallManager service, click Start. The service starts, and the message, Service Successfully Started, displays. Additional Information See the "Related Topics" section. Related Topics •Finding a Dial Plan •Editing a Dial Plan •Installing a Dial Plan on Cisco Unified CallManager •Configuring Route Pattern Details for a non-NANP Dial Plan •Upgrading a Dial Plan •Uninstalling a Dial Plan •Restarting the Cisco CallManager Service •Cisco Unified CallManager Dial Plan Guide.
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