Cisco Unity Connection

Table Of Contents

Release Notes for Cisco ViewMail for Microsoft Outlook Release 8.6(5)

Contents

Introduction

Requirements

Compatibility Information

Determining the ViewMail for Outlook Version

Related Documentation

New and Changed Requirements and Support—Release 8.6(5)

Additional Languages for ViewMail for Outlook

New and Changed Functionality—Release 8.6(5)

Support For Cisco Unity Voice Mail Attachment Using ViewMail for Outlook(VMO)

Support For Single Sign-On in ViewMail for Outlook(VMO)

Synchronizing Voice Messages in Sent Items Folder

Support For Group Exchange Mailbox Access Play Messages

Installation and Upgrade Information

Task List for Installing ViewMail for Outlook 8.6 for the First Time

Task List for Upgrading to ViewMail for Outlook 8.6

Prerequisites

Prerequisites for Using ViewMail for Outlook with the Single-Inbox Feature

Prerequisites for Using ViewMail for Outlook with IMAP

Prerequisite for Using ViewMail for Outlook with Cisco Unity 8.x or 7.x

Creating and Configuring an Account in Outlook to Access Voice Messages (IMAP Users Only)

Downloading ViewMail for Outlook 8.6(5)

Customizing ViewMail for Outlook Setup

Installing or Upgrading to ViewMail for Outlook 8.6

Installing ViewMail for Outlook 8.6 Using Command Line Switches

Associating the Applicable Email Account with the Voicemail Server

Limitations and Restrictions

Incompatibility with Exchange System Management Tools

Installing a New Version of Outlook Requires Uninstalling ViewMail First

Message Sensitivity Displays as Blank for Normal Sensitivity Messages Recorded in ViewMail

Some Software on User Workstations Can Cause ViewMail to Fail

To Compose Voice Messages, Connection Server Must Be Available

ViewMail for Outlook 8.6(5) Limitations Regarding Secure Messages in Connection 8.0 and 7.x

ViewMail for Outlook 8.6(5) Limitations Regarding Icon Update when a Voice Message is read or unread

ViewMail for Outlook 8.6(5) Limitations Regarding Icon Update when a Voice Message is read or unread

Caveats

Open Caveats—Release 8.6(5)

Obtaining Documentation and Submitting a Service Request

Release Notes for Cisco ViewMail for Microsoft Outlook Release 8.6(5)

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Revised May 13, 2013 (Originally published December 16, 2011)

These release notes contain requirements, download, installation, and configuration instructions, new and changed requirements and support, new and changed functionality, limitations and restrictions, and caveat information for Cisco ViewMail for Microsoft Outlook Release 8.6(5).

ViewMail for Outlook 8.6(5) is available only from the Cisco Download Software website.

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Note For full access to the Download Software website, you must be signed in to Cisco.com as a registered user.

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Contents

•Introduction

•Requirements

•Related Documentation

•New and Changed Requirements and Support—Release 8.6(5)

•New and Changed Functionality—Release 8.6(5)

•Installation and Upgrade Information

•Limitations and Restrictions

•Caveats

•Obtaining Documentation and Submitting a Service Request

Introduction

Cisco ViewMail for Microsoft Outlook provides a visual interface with which users can send, listen to, and manage their Cisco Unity Connection voice messages from Outlook. ViewMail for Outlook also allows Cisco Unity users to listen to their voice messages from Outlook.

Users can be set up with ViewMail to access Cisco Unity voice messages in Exchange, or to access Connection voice messages by using IMAP or by using the single-inbox feature (synchronization of Connection and Microsoft Exchange mailboxes). Note the following considerations with ViewMail for Outlook:

Single-inbox users	•Users get voice messages in the same Inbox as their email. •ViewMail for Outlook is not required with the single-inbox feature. Without it, however, users can only play voice messages; they cannot compose, reply to, or forward them. •ViewMail for Outlook is required for users to play secure messages in the Exchange mailbox.
IMAP users	•Users get voice messages in a separate mail folder in Outlook. •ViewMail for Outlook is required for users to play secure messages in the Connection mailbox.
Cisco Unity users	•Users get voice messages in the same Inbox as their email. •Users can play unsecure voice messages by using audio devices on their computers. •Users can play secure and unsecure voice messages by using their phones. •Users cannot compose, reply to, or forward voice messages.

Requirements

Revised May 13, 2013

•The ViewMail for Outlook version must be supported with the version of Outlook that is installed and the operating system. See the applicable documentation:

–The "ViewMail (With Connection 8.5 and Connection in Cisco Unified CMBE 8.5)" section of Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

–The "Cisco Unity with Exchange: Supported Software on Subscriber Workstations" section of Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cucclientmtx.html.

•The following software installed on the user workstation:

–Microsoft DirectX

–Microsoft .NET Framework 3.5

–Microsoft Visual C++ 2008 Redistributable Package

(If the software is not already installed, ViewMail for Outlook Setup installs it.)

•To install or upgrade ViewMail for Outlook, you must have local administrator rights on the user workstation.

•The user workstation must have at least 10 MB of hard-disk space available for ViewMail for Outlook. (If other required software is being installed,100 MB or more may be required.)

•Cisco Unity Connection versions 8.x and 7.x, and Cisco Unity versions 8.x and 7.x support ViewMail for Outlook version 8.5(6) and later.

•To use the telephone playback feature with Cisco Unity version 7.x, you must install Cisco Unity Voicemail Web Service (VMWS) on the Cisco Unity server.

•If the proxy is enabled on the user workstation, then it must be connected to port 443 (HTTPS) to allow the communication between ViewMail for Outlook and Cisco Unity Connection.

See also the "Prerequisites" section of these release notes.

Compatibility Information

•For information on all qualified version combinations of ViewMail for Outlook, Cisco Unity Connection, and the software on user workstations, see Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html. The document also contains the support policy for software on user workstations.

•For a list of all languages available for ViewMail for Outlook, see the "Available Languages for Cisco Unity Connection Components" section of System Requirements for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.

Determining the ViewMail for Outlook Version

To Determine the ViewMail for Outlook Version in Use from Outlook

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In Outlook on the user workstation:

Outlook 2010	On the ViewMail tab, select About Cisco ViewMail.
Outlook 2007 and 2003	From the Help menu, select Cisco ViewMail for Outlook > About Cisco ViewMail.

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Related Documentation

For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 8.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/roadmap/8xcucdg.html.

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Note The Quick Start Guide for Cisco ViewMail for Microsoft Outlook (Release 8.5 and Later) is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmo/quick_start/guide/85xcucqsgvmo.html.

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New and Changed Requirements and Support—Release 8.6(5)

There are no new or changed requirements or support in this release.

Additional Languages for ViewMail for Outlook

No new languages were added with this release.

For a list of all languages available for ViewMail for Outlook, see the "Available Languages for Cisco Unity Connection Components" section of System Requirements for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.

New and Changed Functionality—Release 8.6(5)

Revised November 1, 2012

Support For Cisco Unity Voice Mail Attachment Using ViewMail for Outlook(VMO)

In Cisco ViewMail for Outlook 8.6(4) and earlier releases, when a Cisco Unity user migrates to Cisco Unity Connection, he or she cannot play voice mails in Connection. Therefore, Cisco Unity voice mails and .wav files are only visible as attachments at Outlook without VMO control over them.

With Cisco ViewMail for Outlook 8.6(5) release onwards, the migrated Cisco Unity user can play non secure voice mails and .wav file attachments using VMO Play Attachment feature. For more information on migration from Cisco Unity to Cisco Unity Connection, see "Migrating from Cisco Unity to Cisco Unity Connection 8.x by Gradually Moving Data" chapter in the Reconfiguration and Upgrade Guide for Cisco Unity Connection:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html

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Note The user may experience delay, if the size of the attachment is large enough.

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A migrated Cisco Unity user can play the following types of voice mails and .wav file attachments:

•Cisco Unity Connection voice mails

•Cisco Unity voice mails

•Any .wav file attachment

While migrating from Cisco Unity to Cisco Unity Connection 8.6(1) Engineering Special 14 release onwards or Cisco Unity Connection 8.6(2) Engineering Special 18 release onwards, Cisco Unity non-secure voice messages can be played using VMO Play Attachment feature, even voice messages are not migrated from Cisco Unity to Unity Connection.

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Note The Play Attachment feature is only available for the existing Connection voice messages, Cisco Unity voice messages and .wav attachments, however, user will not be able to reply and forward the Cisco Unity voice messages and .wav file attachments respectively.

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Cisco Unity secure messages cannot be played using ViewMail for Outlook or media player, however, when anyone attempts to play them, the following encrypted message is played:

This voice message is secure and can be played only by using a Cisco Unity supported client. If you received this message in error, delete it immediately and notify the sender.

To play Cisco Unity voice mail attachment using VMO, perform the following tasks:

•Configure the System Registry value of type DWORD as:

[HKEY_CURRENT_USER\Software\Cisco Systems\ViewMail for Outlook\ VoiceMailUpload_Play]

"VoiceMailUpload_Play" = "1"

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Note The default value of System Registry key "VoiceMailUpload_PLay" = "0". If the registry value is set to 0, then only Cisco Unity Connection voice mails will be played and not Cisco Unity voice mails.

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Support For Single Sign-On in ViewMail for Outlook(VMO)

In Cisco ViewMail for Outlook 8.6(4) and earlier releases, when a user tries to get connected with Cisco Unity Connection, he or she needs to enter the login credentials.

Cisco ViewMail for Outlook 8.6(5) and later when integrated with single sign-on, allow end users to gain the access to use ViewMail for Outlook without entering login credentials. If the user is authenticated to Active Directory, he or she is automatically connected to Cisco Unity Connection as well.

Note the following:

•The single sign-on feature will only be enabled, if a user have ViewMail for Outlook 8.6(5) and later release and Connection 8.6(1) Engineering Special 17 onwards or Connection 8.6(2) Engineering Special 18 release onwards.

•Cisco ViewMail for Outlook 8.6(5) release onwards with single sign-on is only applicable for Single Inbox (SIB) users.

To disable the single sign-on feature in the registry editor, perform the following tasks:

•Configure the System Registry value of type DWORD in Windows XP as:

[HKEY_CURRENT_USER\Software\Cisco Systems\ViewMail for Outlook\Profiles\User Name\Server\VoiceMailRequiresUserNameAndPassword]

"VoiceMailRequiresUserNameAndPassword" = "1"

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Note To configure the System Registry value of type DWORD in Windows 7, the path will be: [HKEY_CURRENT_USER\Software\Cisco Systems\ViewMail for Outlook\Profiles\Outlook\Servers\User Name\].

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•Restart Outlook and manually enter the User Name and Password fields on Cisco ViewMail for Microsoft Outlook page

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Note The default value of System Registry key "VoiceMailRequiresUserNameAndPassword" = "0". If the registry value is set to 1, then the single sign-on feature with ViewMail for Outlook will be disabled.

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Synchronizing Voice Messages in Sent Items Folder

Revised July 30, 2012

With ViewMail for Outlook 8.6(5) and later, Cisco Unity Connection 8.6(1) Engineering Special 17 release onwards and Connection 8.6(2) Engineering Special 18 release onwards maintain a copy of voice messages sent by the user in the Exchange Sent Items folder. The Voice messages are also visible in the Connection Sent Items folder. The voice messages in Exchange Sent Items Folder and Unity Connection Sent folder are synchronized on an hourly basis. Moreover, the voice messages in Exchange Sent Items folder can only be played by using a computer. When a user sends the voice message to his or her voice mailbox, the voice message gets visible in the Connection Sent Items folder. However, it does not get synchronized with the Exchange Sent Items folder.

By default, the synchronization of the voice messages in the Exchange Sent Items folder with Connection Sent Items folder is not enabled. To enable the feature, change the Sent Messages: Retention Period (in Days) setting on the System Settings > Advanced > Messaging page in Cisco Unity Connection Administration to a value greater than zero.

For more information, see the "Messaging Configuration" section of the "Cisco Unity Connection 8.x Advanced Settings" chapter available at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrgx.html

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Note In order to play the voice messages in Exchange Sent Items folder using a phone, Group Exchange Mailbox Access Play Messages functionality needs to be enabled. For detailed information, refer to the section Support For Group Exchange Mailbox Access Play Messages.

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Support For Group Exchange Mailbox Access Play Messages

In ViewMail for Outlook 8.5(7) and earlier releases, an user having delegate rights to access another user's mailbox cannot play the voice message of that user. With ViewMail for Outlook 8.6(5) release, and Cisco Unity Connection 8.6(1) with Engineering Special 17 release onwards or Connection 8.6(2) Engineering Special 18 release onwards, a user having delegate rights to access another user's mailbox can play the voice message of that user from his inbox.

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Note Group Exchange Mailbox Access Play Messages does not work with secure messages.

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To enable the Group Exchange Mailbox Access Play Messages functionality, do the following tasks:

•Configure the System Registry value of type DWORD as:

[HKEY_CURRENT_USER\Software\Cisco Systems\ViewMail for Outlook\ VoiceMailTUI

"VoiceMailTUI" = "1"

•Configure user in Exchange to delegate mail access to another user.

Installation and Upgrade Information

•Task List for Installing ViewMail for Outlook 8.6 for the First Time

•Task List for Upgrading to ViewMail for Outlook 8.6

•Prerequisites

•Downloading ViewMail for Outlook 8.6(5)

•Customizing ViewMail for Outlook Setup

•Installing or Upgrading to ViewMail for Outlook 8.6

•Installing ViewMail for Outlook 8.6 Using Command Line Switches

•Associating the Applicable Email Account with the Voicemail Server

Task List for Installing ViewMail for Outlook 8.6 for the First Time

Do the following tasks in the order listed for a new ViewMail for Outlook installation.

1. Confirm that ViewMail requirements and prerequisites have been met. See the "Requirements" section and the "Prerequisites" section.

2. Download ViewMail for Outlook from the Cisco Download Software website. See the "Downloading ViewMail for Outlook 8.6(5)" section.

3. Optional: Customize ViewMail for Outlook setup. See the "Customizing ViewMail for Outlook Setup" section.

4. Optional: Provide users with ViewMail for Outlook files for installation.

5. Install ViewMail for Outlook. Provide users with instructions, if applicable. See the "Installing or Upgrading to ViewMail for Outlook 8.6" section.

6. Link users' email accounts with the voicemail server:

a. Using the ViewMail for Outlook Initialization wizard: When they restart Outlook following ViewMail installation, the Initialization wizard prompts users for any required information that was not already prepopulated.

b. Using the ViewMail Options or Settings dialog: Enter the required information. Provide users with instructions, if applicable. See the "Installing ViewMail for Outlook 8.6 Using Command Line Switches" section.

Task List for Upgrading to ViewMail for Outlook 8.6

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Note If you are upgrading from a ViewMail for Outlook version earlier than 8.6, see the "Task List for Installing ViewMail for Outlook 8.6 for the First Time" section instead. The older version is uninstalled automatically, and installing 8.6 is considered a new installation.

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Do the following tasks in the order listed to upgrade ViewMail for Outlook to a later version.

1. Confirm that ViewMail requirements and prerequisites have been met. See the "Requirements" section and the "Prerequisites" section.

2. Download ViewMail for Outlook from the Cisco Download Software website. See the "Downloading ViewMail for Outlook 8.6(5)" section.

3. Optional: Customize ViewMail for Outlook setup for the upgrade, if applicable. See the "Customizing ViewMail for Outlook Setup" section.

4. Optional: Provide users with ViewMail for Outlook files for the upgrade.

5. Upgrade ViewMail for Outlook. Provide users with instructions, if applicable. See the "Installing or Upgrading to ViewMail for Outlook 8.6" section.

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Note Existing email account and ViewMail for Outlook settings remain unchanged during an upgrade.

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Prerequisites

•Prerequisites for Using ViewMail for Outlook with the Single-Inbox Feature

•Prerequisites for Using ViewMail for Outlook with IMAP

•Prerequisite for Using ViewMail for Outlook with Cisco Unity 8.x or 7.x

•Creating and Configuring an Account in Outlook to Access Voice Messages (IMAP Users Only)

Prerequisites for Using ViewMail for Outlook with the Single-Inbox Feature

For ViewMail for Outlook users who will access Connection voice messages by using synchronized Connection and Microsoft Exchange mailboxes (single inbox), confirm that the following prerequisites have been met:

•The single-inbox feature is enabled.

(See the Unified Messaging Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/unified_messaging/guide/85xcucumgx.html.)

•An Exchange email account in Outlook points to each user's Exchange mailbox.

Prerequisites for Using ViewMail for Outlook with IMAP

For ViewMail for Outlook users who will access Connection voice messages by using IMAP, confirm that the following prerequisites have been met:

•Users' corporate email addresses are configured as SMTP proxy addresses.

(See the "SMTP Proxy Addresses in Cisco Unity Connection 8.x" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings in Cisco Unity Connection 8.x" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx.html.)

•Users are associated with a class of service enabled for accessing voice messages by using an IMAP client.

(See the "IMAP Client Access to Voice Messages in Cisco Unity Connection 8.x" section in the "Setting Up Features and Functionality That Are Controlled by Class of Service in Cisco Unity Connection 8.x" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.)

•The Connection server is configured to allow SMTP connections from IMAP clients.

(See the "Configuring the Cisco Unity Connection Server for IMAP Client Access and Authentication" section under "Procedures for Configuring IMAP Access in Cisco Unity Connection 8.x" in the "Configuring IMAP Settings in Cisco Unity Connection 8.x" chapter of the System Administration Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx.html.)

•If Transport Layer Security for untrusted IP addresses is configured to be required or optional: The Connection server is configured to provide a secure IMAP connection.

(See the "Securing Cisco Unity Connection Administration, Cisco PCA, and IMAP Email Client Access to Cisco Unity Connection 8.x" section in the "Configuring SSL in Cisco Unity Connection 8.x" chapter of the System Administration Guide for Cisco Unity Connection.)

•An IMAP email account is configured in Outlook for each ViewMail for Outlook user.

(See the "Creating and Configuring an Account in Outlook to Access Voice Messages (IMAP Users Only)" section of these release notes.)

Prerequisites for Using

Prerequisite for Using ViewMail for Outlook with Cisco Unity 8.x or 7.x

For ViewMail for Outlook users who will access Cisco Unity voice messages, confirm that an Exchange email account in Outlook 2010 points to each user's Exchange mailbox.

Creating and Configuring an Account in Outlook to Access Voice Messages (IMAP Users Only)

Do the applicable procedure—depending on the Outlook version—for ViewMail for Outlook users who will access Connection voice messages by using IMAP:

•To Create and Configure an Account in Outlook 2010 to Access Voice Messages (IMAP Users)

•To Create and Configure an Account in Outlook 2007 to Access Voice Messages (IMAP Users)

•To Create and Configure an Account in Outlook 2003 to Access Voice Messages (IMAP Users)

To Create and Configure an Account in Outlook 2010 to Access Voice Messages (IMAP Users)

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Step 1 Start Outlook.

Step 2 On the File tab, select Info, then Add Account.

Step 3 Confirm that Email Account (the default) is selected, then enter user information:

a. In the Your Name field, enter a display name for the account. This typically is the full name of the user.

b. In the Email Address field, enter the Connection SMTP address of the user.

The address is available in the SMTP Address field on the User Basics page in Connection Administration, and typically uses the following format:

<username>@<SMTP domain name of the Connection server or cluster>

c. In the Password field, enter the user's Cisco PCA password (also known as the web application password).

d. In the Retype Password field, enter the Cisco PCA password again.

Step 4 Select Next.

Step 5 If you see the "Problem Connecting to Server" message about an unavailable encrypted connection: Select Next to use an unencrypted connection.

Step 6 When the email-account configuration is complete, select Finish.

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To Create and Configure an Account in Outlook 2007 to Access Voice Messages (IMAP Users)

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Step 1 Start Outlook.

Step 2 From the Outlook Tools menu, select Account Settings.

Step 3 In the Account Settings dialog, on the Email tab, select New.

Step 4 In the Add New Email Account wizard, select Microsoft Exchange, POP3, IMAP or HTTP as the email service, then select Next.

Step 5 Enter user information:

a. In the Your Name field, enter a display name for the account. This typically is the full name of the user.

b. In the Email Address field, enter the Connection SMTP address of the user.

The address is available in the SMTP Address field on the User Basics page in Connection Administration, and typically uses the following format:

<username>@<SMTP domain name of the Connection server or cluster>

c. In the Password field, enter the user's Cisco PCA password (also known as the web application password).

d. In the Retype Password field, enter the Cisco PCA password again.

Step 6 Select Next.

Step 7 If you see the Problem Connecting to Server message about an unavailable encrypted connection: Select Next to use an unencrypted connection.

Step 8 When the email-account configuration is complete, select Finish.

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To Create and Configure an Account in Outlook 2003 to Access Voice Messages (IMAP Users)

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Step 1 Start Outlook.

Step 2 From the Outlook Tools menu, select Email Accounts.

Step 3 In the Email Accounts wizard, under Email, select Add a New Email Account, then select Next.

Step 4 Under Server Type, select IMAP as the email service, then select Next.

Step 5 On the Internet Email Settings (POP 3) dialog, enter the applicable information in the User, Server, and Logon sections, then select Next.

Step 6 When the email-account configuration is complete, select Finish.

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Downloading ViewMail for Outlook 8.6(5)

Revised 05 April, 2012

To Download ViewMail for Outlook 8.6(5)

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Step 1 On a computer with a high-speed Internet connection, go to the Voice and Unified Communications download page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.

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Note To access the software download page, you must be signed in to Cisco.com as a registered user.

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Step 2 In the tree control on the download page, expand Products>Voice and Unified Communications>IP Telephony>Unified Messaging>Cisco Unity Connection, and select Cisco ViewMail for Microsoft Outlook Version 8.6.

Step 3 In the Latest Releases folder, select VMO 8.6(5).

Step 4 On the right side of the page, select Download Now, and follow the on-screen prompts to complete the download.

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Customizing ViewMail for Outlook Setup

The file AdminConfig.xml is available in the ViewMail for Outlook installation folder. Use the file to prepopulate user and voicemail server information when the ViewMail for Outlook installation or upgrade is being pushed out to users.

After entering information in AdminConfig.xml, leave the file in the ViewMail installation folder when you make it available to users.

Installing or Upgrading to ViewMail for Outlook 8.6

By default, ViewMail for Outlook files are installed in the directory C:\Program Files\Cisco Systems\ViewMail for Outlook. You can specify a different directory during the software installation.

Do the procedure in this section to install or upgrade ViewMail for Outlook on user workstations. You can also install ViewMail for multiple users who share a workstation.

To Install or Upgrade to ViewMail for Outlook 8.6

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Step 1 If Microsoft Outlook is running, exit the application.

Step 2 In the ViewMail folder, double-click the applicable file:

Setup.exe

Use this file for new installations and for upgrades from versions earlier than 8.6. It installs prerequisite software, as needed; places the AdminConfig.xml file in the correct location; and uninstalls older versions during upgrades. Note For silent installation of ViewMail for Outlook, in AdminConfig.xml file, the user id should be the login name of the system whereas the username and password should be the user name and password of Cisco Unity Connection.

ViewMail.msi

Use this file for quick minor upgrades with versions 8.6 and later.

Step 3 Follow the on-screen prompts to complete the installation.

Step 4 Restart Outlook.

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Installing ViewMail for Outlook 8.6 Using Command Line Switches

To install ViewMail for Outlook 8.6 through command line switches:

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Step 1 Run the following command on command prompt:ViewMail:

<Path of the VMO setup directory>\setup.exe /i /qb /logfile <File Name>

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Note <File Name> is the name of the log file.

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Step 2 Restart Outlook.

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Associating the Applicable Email Account with the Voicemail Server

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Note If you are upgrading ViewMail for Outlook from 8.5(x) to a later version, skip this task. Existing email account and ViewMail settings remain unchanged during an upgrade.

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You must link the applicable IMAP account or Exchange account with the voicemail server. This ensures that messages composed by using ViewMail for Outlook are sent to the voicemail server.

Do the following procedure on each user workstation.

To Associate an Email Account with a Voicemail Server

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Step 1 In Outlook, open the ViewMail Settings or Options dialog:

Outlook 2010	On the ViewMail tab, select Settings.
Outlook 2007	From the Tools menu, select Options, then the ViewMail tab.
Outlook 2003	From the Tools menu, select Options, then the ViewMail tab.

Step 2 Select Add, then select the account to associate with a voicemail server.

Step 3 Enter the applicable information in each field:

Table 1 ViewMail for Outlook Settings 

Field	Setting
Voicemail Server Type	Select the voicemail server type to associate with the email account. Note In IMAP account, Cisco Unity Connection 7.x and 8.x versions support Connection 7.x and 8.0.x voicemail server type and Cisco Unity Connection 8.5 and later versions support Connection 8.5 (IMAP) voicemail server type.
Username	Enter the Cisco Unity Connection or Cisco Unity username (alias) of the user.
Password	Enter the user's Cisco PCA password (also known as the web application password).
Voicemail Server Name	Enter the name of the voicemail server.
Voicemail Server Status	Display only. (Possible values are "Connected," "Not Connected," "Invalid Credentials," and "Unknown.")
Phone Number	Enter the extension or a phone number for the user. This setting is required only if you want Connection users to be able to record or play messages by using the phone, or if you want Cisco Unity users to be able to play messages by using the phone.
Recording Device	Select the preferred device. (This option is unavailable for Cisco Unity users.)
Playback Device	Select the preferred device.

Step 4 Select Test Settings to verify the information that was entered.

Step 5 Select OK.

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Limitations and Restrictions

Revised May 13, 2013

•Incompatibility with Exchange System Management Tools

•Installing a New Version of Outlook Requires Uninstalling ViewMail First

•Message Sensitivity Displays as Blank for Normal Sensitivity Messages Recorded in ViewMail

•Some Software on User Workstations Can Cause ViewMail to Fail

•To Compose Voice Messages, Connection Server Must Be Available

•ViewMail for Outlook 8.6(5) Limitations Regarding Secure Messages in Connection 8.0 and 7.x

•ViewMail for Outlook 8.6(5) Limitations Regarding Icon Update when a Voice Message is read or unread

•Caveats

Incompatibility with Exchange System Management Tools

ViewMail for Outlook version 8.6 does not work correctly when it is installed on a computer that also has Microsoft Exchange System Management Tools installed.

Installing a New Version of Outlook Requires Uninstalling ViewMail First

When installing a new version of Microsoft Outlook on user workstations, you must first uninstall ViewMail for Outlook. After you have installed Outlook, reinstall ViewMail.

Otherwise, ViewMail for Outlook will seem to be installed properly with the new version of Outlook, but it may not work.

Message Sensitivity Displays as Blank for Normal Sensitivity Messages Recorded in ViewMail

Users whose Outlook clients are configured to display the Sensitivity field in the message-list view may notice that messages recorded in ViewMail for Outlook with the Sensitivity set to Normal do not display any text in the Sensitivity field.

Messages recorded by using the Cisco Unity Connection phone interface (as well as email messages composed in Outlook) display "Normal" in the Sensitivity field.

Some Software on User Workstations Can Cause ViewMail to Fail

Some security and VPN software installed on user workstations may cause ViewMail for Outlook to fail. In particular, software that offers personal firewalls is problematic.

Exceptions may need to be added to the problematic software to allow ViewMail to work. Alternatively, you can set up ViewMail so that users can play messages with audio devices on their computers.

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Note In ViewMail for Outlook 8.6(5) and later, if the user connects or disconnects the audio devices, it is recommended to restart Outlook, so that ViewMail for Outlook displays the status of currently attached recording and playback devices only.

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To Compose Voice Messages, Connection Server Must Be Available

In order to compose voice messages by using ViewMail for Outlook with Cisco Unity Connection 8.5, ViewMail must be able to contact the Connection server. If the server is not available, users will see the following message: "The requested action could not be performed because the voicemail server was not available."

In earlier ViewMail versions, voice messages could be recorded while the Connection server was unavailable and were sent when the server became available again.

ViewMail for Outlook 8.6(5) Limitations Regarding Secure Messages in Connection 8.0 and 7.x

In Connection versions 8.0 and 7.x, users cannot reply to, forward, or compose secure voice messages by using ViewMail for Outlook version 8.6(5).

ViewMail for Outlook 8.6(5) Limitations Regarding Icon Update when a Voice Message is read or unread

When a voice mail is marked read or unread using ViewMail for Outlook 8.6(7), the state of voice mail Icon is not updated regardless of the Microsoft Outlook version.

ViewMail for Outlook 8.6(5) Limitations Regarding Icon Update when a Voice Message is read or unread

When a voice mail is marked read or unread using ViewMail for Outlook 8.6(5) with Microsoft Outlook 2003 or 2007, the state of voice mail Icon is not updated. With Microsoft Outlook 2010, when a voice mail is marked read or unread, the state of voice mail Icon gets updated. However, when Microsoft Outlook is restarted, the Icon state is updated as per the current state of the voice mail regardless of the Microsoft Outlook version.

Caveats

You can find the latest caveat information for Cisco Unity Connection ViewMail for Microsoft Outlook version 8.6 by using Bug Toolkit, an online tool available for customers to query defects according to their own needs.

Bug Toolkit is available at www.cisco.com/go/bugs. Fill in your query parameters by using the custom settings in the Advanced Settings option.

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Note To access Bug Toolkit, you must be signed in to Cisco.com as a registered user.

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Release notes for all versions of ViewMail for Outlook are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Open Caveats—Release 8.6(5)

This section lists any Severity 1, 2, and 3 open caveats when ViewMail for Outlook version 8.6(5) was released. Select a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 2 Connection ViewMail for Outlook Release 8.6(5) Open Caveats 

Caveat Number	Component	Severity	Description
CSCts16520	vmo	3	UC 8.5 - VMO 8.5/8.6 Outlook 2k7 Messages Tab Missing
CSCts65412	vmo	3	VMO 8.x pops error when E-Docs is used

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

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