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Table Of Contents
Release Notes for Cisco ViewMail for Microsoft Outlook Release 8.5(3)
Determining the ViewMail for Outlook Version
New and Changed Requirements and Support—Release 8.5(3)
Additional Languages for ViewMail for Outlook
Cisco ViewMail for Microsoft Outlook 8.5(3) Versioning Explained
Support for Multiple Languages Installed on a Workstation
Support for Use with Multiple Voicemail Servers
Support for Use with Synchronized Connection and Exchange Mailboxes (Single Inbox)
New and Changed Functionality—Release 8.5(3)
Configuration File for Setup Customization
Installation and Upgrade Information
Task List for Installing ViewMail for Outlook 8.5 for the First Time
Task List for Upgrading to ViewMail for Outlook 8.5
Prerequisites for Using ViewMail for Outlook with the Single-Inbox Feature
Prerequisites for Using ViewMail for Outlook with IMAP
Creating and Configuring an Account in Outlook to Access Voice Messages (IMAP Users Only)
Downloading ViewMail for Outlook 8.5(x)
Customizing ViewMail for Outlook Setup
Installing or Upgrading to ViewMail for Outlook 8.5
Associating the Applicable Email Account with the Voicemail Server
Incompatibility with Exchange System Management Tools
Installing a New Version of Outlook Requires Uninstalling ViewMail First
Message Sensitivity Displays as Blank for Normal Sensitivity Messages Recorded in ViewMail
Some Software on User Workstations Can Cause ViewMail to Fail
To Compose Voice Messages, Connection Server Must Be Available
ViewMail for Outlook 8.5 Limitations Regarding Secure Messages in Connection 8.0 and 7.x
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco ViewMail for Microsoft Outlook Release 8.5(3)
Revised April 2, 2012These release notes contain requirements, download, installation, and configuration instructions, new and changed requirements and support, new and changed functionality, limitations and restrictions, and caveat information for Cisco ViewMail for Microsoft Outlook Release 8.5(3).
ViewMail for Outlook 8.5(3) is available only from the Cisco Download Software website. (The location is provided in the applicable procedure later in these release notes.)
Note
For full access to the Download Software website, you must be signed in to Cisco.com as a registered user.
Contents
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Introduction
Cisco ViewMail for Microsoft Outlook provides a visual interface with which users can send, listen to, and manage their Cisco Unity Connection voice messages from Outlook.
Users can be set up with ViewMail to access their voice messages by using IMAP or by using the Connection single-inbox feature (synchronization of Connection and Microsoft Exchange mailboxes). Note the following considerations with ViewMail for Outlook:
Requirements
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(If the software is not already installed, ViewMail for Outlook Setup installs it.)
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See also the "Prerequisites" section of these release notes.
Compatibility Information
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Determining the ViewMail for Outlook Version
To Determine the ViewMail for Outlook Version in Use from Outlook
In Outlook on the user workstation:
On the ViewMail tab, select About Cisco ViewMail.
From the Help menu, select Cisco ViewMail for Outlook > About Cisco ViewMail.
Related Documentation
For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 8.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/roadmap/8xcucdg.html.
Note
New and Changed Requirements and Support—Release 8.5(3)
This section contains information about new and changed requirements and support in the 8.5(3) release time frame only.
(For information on new and changed requirements and support in earlier versions of Cisco Unity Connection ViewMail for Microsoft Outlook, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.)
Additional Languages for ViewMail for Outlook
Note
The following languages were added with this release:
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For a list of all languages available for ViewMail for Outlook, see the "Available Languages for Cisco Unity Connection Components" section of System Requirements for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.
Cisco ViewMail for Microsoft Outlook 8.5(3) Versioning Explained
Field-test versions of ViewMail for Outlook version 8.5 were versioned "8.5(1)" and "8.5(2)." To ensure that field-test sites do not have problems upgrading to the release version, it has been numbered "8.5(3)."
Support for Multiple Languages Installed on a Workstation
With version 8.5(3), users can install ViewMail for Outlook in multiple languages on their workstations.
Users select the language in which they use ViewMail from the Language list in the ViewMail for Outlook Options/Settings dialog. Note that when a new language is selected, users must restart Outlook for the change to take effect.
In earlier versions, ViewMail for Outlook could be installed in only one language at a time on a user workstation. If a second language was installed, the first language was automatically uninstalled.
Support for Use with Multiple Voicemail Servers
ViewMail for Outlook 8.5(3) allows each of a user's email accounts in Outlook to be associated with a voicemail server.
When a user has multiple email accounts set up in his or her Outlook profile, each account may be associated with a different voicemail server. For example, a user could have an IMAP email account associated with a Connection 8.0 server and a Microsoft Exchange email account associated with a Connection 8.5 server.
Support for Use with Synchronized Connection and Exchange Mailboxes (Single Inbox)
ViewMail for Outlook 8.5(3) is supported for use with synchronized Connection and Exchange mailboxes (single inbox) in Cisco Unity Connection 8.5.
The single-inbox feature provides an alternative to using IMAP to access Connection voice messages.
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New and Changed Functionality—Release 8.5(3)
This section contains information about new and changed functionality in the 8.5(3) release time frame only.
(For information on new and changed functionality in earlier versions of Cisco Unity Connection ViewMail for Microsoft Outlook, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.)
Configuration File for Setup Customization
The file AdminConfig.xml is available in the ViewMail for Outlook installation folder. The file can be used to prepopulate user and voicemail server information whenViewMail for Outlook installation is being pushed out to users.
Initialization Wizard
The Cisco ViewMail for Outlook Initialization wizard starts the first time Microsoft Outlook runs after ViewMail is installed on a user workstation and there is no existing information about an IMAP account or Exchange account associated with a voicemail server.
The wizard runs on a per-Outlook-profile basis and prompts the user for any required server or user information that has not already been prepopulated for the selected account. (See also the "Configuration File for Setup Customization" above.)
Note that when users' Outlook profiles have email accounts that are not already associated with a voicemail server, users can manually start the Initialization wizard to associate those accounts. (In Outlook 2010, on the ViewMail tab in the Help group, select Initialize Cisco ViewMail. In Outlook 2007 and 2003, from the Help menu, select Cisco ViewMail for Outlook > Initialize Cisco ViewMail.)
However, when users want to change ViewMail for Outlook settings/options for an account already associated with a voicemail server, they should use the Account Settings dialog and not the Initialization wizard.
If users manually start the wizard and there are no available email accounts to associate with a voicemail server, they will see the message "All accounts have been associated with voicemail servers."
Secure Messages
Users can compose secure messages by using ViewMail for Outlook 8.5(3) with Cisco Unity Connection version 8.5.
For information on setting up secure messaging in Connection, see the following documentation:
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ViewMail Improvements
ViewMail for Outlook 8.5(3) features an improved user interface, including new audio controls that replace the Media Master.
In addition, getting diagnostics is easier. ViewMail gathers log files, zips them, and attaches the .zip file to an email that you address and send.
Installation and Upgrade Information
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Task List for Installing ViewMail for Outlook 8.5 for the First Time
Do the following tasks in the order listed for a new ViewMail for Outlook installation.
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a.
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Task List for Upgrading to ViewMail for Outlook 8.5
Note
Do the following tasks in the order listed to upgrade an 8.5(x) version of ViewMail for Outlook to version 8.5(x).
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Prerequisites
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Prerequisites for Using ViewMail for Outlook with the Single-Inbox Feature
For ViewMail for Outlook users who will access Connection voice messages by using synchronized Connection and Microsoft Exchange mailboxes (single inbox), confirm that the following prerequisites have been met:
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(See the Unified Messaging Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/unified_messaging/guide/85xcucumgx.html.)
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Prerequisites for Using ViewMail for Outlook with IMAP
For ViewMail for Outlook users who will access Connection voice messages by using IMAP, confirm that the following prerequisites have been met:
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(See the "SMTP Proxy Addresses in Cisco Unity Connection 8.x" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings in Cisco Unity Connection 8.x" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx.html.)
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(See the "IMAP Client Access to Voice Messages in Cisco Unity Connection 8.x" section in the "Setting Up Features and Functionality That Are Controlled by Class of Service in Cisco Unity Connection 8.x" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.)
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(See the "Configuring the Cisco Unity Connection Server for IMAP Client Access and Authentication" section under "Procedures for Configuring IMAP Access in Cisco Unity Connection 8.x" in the "Configuring IMAP Settings in Cisco Unity Connection 8.x" chapter of the System Administration Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx.html.)
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(See the "Securing Cisco Unity Connection Administration, Cisco PCA, and IMAP Email Client Access to Cisco Unity Connection 8.x" section in the "Configuring SSL in Cisco Unity Connection 8.x" chapter of the System Administration Guide for Cisco Unity Connection.)
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(See the "Creating and Configuring an Account in Outlook to Access Voice Messages (IMAP Users Only)" section of these release notes.)
Creating and Configuring an Account in Outlook to Access Voice Messages (IMAP Users Only)
Do the applicable procedure—depending on the Outlook version—for ViewMail for Outlook users who will access Connection voice messages by using IMAP:
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To Create and Configure an Account in Outlook 2010 to Access Voice Messages (IMAP Users)
Step 1
Step 2
Step 3
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b.
The address is available in the SMTP Address field on the User Basics page in Connection Administration, and typically uses the following format:
<username>@<SMTP domain name of the Connection server or cluster>
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d.
Step 4
Step 5
Step 6
To Create and Configure an Account in Outlook 2007 to Access Voice Messages (IMAP Users)
Step 1
Step 2
Step 3
Step 4
Step 5
a.
b.
The address is available in the SMTP Address field on the User Basics page in Connection Administration, and typically uses the following format:
<username>@<SMTP domain name of the Connection server or cluster>
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d.
Step 6
Step 7
Step 8
To Create and Configure an Account in Outlook 2003 to Access Voice Messages (IMAP Users)
Step 1
Step 2
Step 3
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Step 6
Downloading ViewMail for Outlook 8.5(x)
To Download ViewMail for Outlook 8.5(x)
Step 1
Note
Step 2
Step 3
Step 4
Customizing ViewMail for Outlook Setup
The file AdminConfig.xml is available in the ViewMail for Outlook installation folder. Use the file to prepopulate user and voicemail server information when the ViewMail for Outlook installation or upgrade is being pushed out to users.
After entering information in AdminConfig.xml, leave the file in the ViewMail installation folder when you make it available to users.
Installing or Upgrading to ViewMail for Outlook 8.5
By default, ViewMail for Outlook files are installed in the directory C:\Program Files\Cisco Systems\ViewMail for Outlook. You can specify a different directory during the software installation.
Do the procedure in this section to install or upgrade ViewMail for Outlook on user workstations. You can also install ViewMail for multiple users who share a workstation.
To Install or Upgrade to ViewMail for Outlook 8.5
Step 1
Step 2
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Associating the Applicable Email Account with the Voicemail Server
You must link the applicable IMAP account or Exchange account with the voicemail server. This ensures that messages composed by using ViewMail for Outlook are sent to the voicemail server.
Do the following procedure on each user workstation.
To Associate an Email Account with a Voicemail Server
Step 1
On the ViewMail tab, select Settings.
From the Tools menu, select Options, then the ViewMail tab.
From the Tools menu, select Options, then the ViewMail tab.
Step 2
Step 3
Step 4
Step 5
Limitations and Restrictions
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Incompatibility with Exchange System Management Tools
ViewMail for Outlook version 8.5 does not work correctly when it is installed on a computer that also has Microsoft Exchange System Management Tools installed.
Installing a New Version of Outlook Requires Uninstalling ViewMail First
When installing a new version of Microsoft Outlook on user workstations, you must first uninstall ViewMail for Outlook. After you have installed Outlook, reinstall ViewMail.
Otherwise, ViewMail for Outlook will seem to be installed properly with the new version of Outlook, but it may not work.
Message Sensitivity Displays as Blank for Normal Sensitivity Messages Recorded in ViewMail
Users whose Outlook clients are configured to display the Sensitivity field in the message-list view may notice that messages recorded in ViewMail for Outlook with the Sensitivity set to Normal do not display any text in the Sensitivity field.
Messages recorded by using the Cisco Unity Connection phone interface (as well as email messages composed in Outlook) display "Normal" in the Sensitivity field.
Some Software on User Workstations Can Cause ViewMail to Fail
Some security and VPN software installed on user workstations may cause ViewMail for Outlook to fail. In particular, software that offers personal firewalls is problematic.
Exceptions may need to be added to the problematic software to allow ViewMail to work. Alternatively, you can set up ViewMail so that users can play messages with computer speakers.
To Compose Voice Messages, Connection Server Must Be Available
In order to compose voice messages by using ViewMail for Outlook with Cisco Unity Connection 8.5, ViewMail must be able to contact the Connection server. If the server is not available, users will see the following message: "The requested action could not be performed because the voicemail server was not available."
In earlier ViewMail versions, voice messages could be recorded while the Connection server was unavailable and were sent when the server became available again.
ViewMail for Outlook 8.5 Limitations Regarding Secure Messages in Connection 8.0 and 7.x
In Connection versions 8.0 and 7.x, users cannot reply to, forward, or compose secure messages by using ViewMail for Outlook version 8.5.
Caveats
You can find the latest caveat information for Cisco Unity Connection ViewMail for Microsoft Outlook version 8.5 by using Bug Toolkit, an online tool available for customers to query defects according to their own needs.
Bug Toolkit is available at www.cisco.com/go/bugs. Fill in your query parameters by using the custom settings in the Advanced Settings option.
Note
Release notes for all versions of ViewMail for Outlook are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
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