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Table Of Contents
Release Notes for Cisco Unity Connection Release 9.0(1)
For Cisco Unity Connection in Cisco Unified CMBE
Determining the Software Version
Cisco Unity Connection Application
Cisco Personal Communications Assistant Application
Cisco Unified Communications Operating System
For Cisco Unified Communications Manager Business Edition
New and Changed Requirements and Support—Release 9.0(1)
Managing Custom Recordings in Cisco Unity Connection
Support for Internet Protocol Version 6 (IPv6)
Additional Languages for Cisco Unity Connection Components
Significant Changes to Connection Upgrade Process Result in New Requirements
Software Qualified for Use with Cisco Unity Connection on User Workstations
Utility Updates on the Cisco Unity Tools Website
Enhancement for E.164 Formatted Phone Numbers
Configuration Steps for Restriction Tables
Support for Microsoft Office 365 with 6000 Users
New Functionality—Release 9.0(1)
License Management in Cisco Unity Connection 9.0(1)
Accessing Voice Messages Using HTML (Intelligent) Notifications
Populating Voice Messages in the Exchange Sent Items Folder
Changed Functionality—Release 9.0(1)
Support for SpeechView Transcription Error Codes
Installation and Upgrade Information
Information for Cisco Unified Communications Manager Business Edition Customers
Installing Cisco Unity Connection for the First Time on a Physical Server
Installing Cisco Unity Connection for the First Time on a Virtual Machine
Downloading a VMware OVA Template for a Connection 9.0(1) Virtual Machine
Cisco Unity Connection 9.0(1)—Restricted and Unrestricted Versions
Supported Cisco Unity Connection Upgrades
How Restricted and Unrestricted Versions Affect Upgrades
Upgrading to Cisco Unity Connection 9.x
Downloading Software for an Upgrade to Cisco Unity Connection 9.0(1)
Installation and Upgrade Notes
Installing Additional Cisco Unity Connection Languages
Reverting a Server to the Cisco Unity Connection Version on the Inactive Partition
Licensing Requirements for Cisco Unity Connection
Media Master Cannot Open WAV Files Saved on a Workstation in G.729a Format
Secure Messaging Limitations Regarding ViewMail
Open Caveats—Connection Release 9.0(1), and Connection in Cisco Unified CMBE Release 9.0(1)
Obtaining Documentation and Submitting a Service Request
Cisco Product Security Overview
Release Notes for Cisco Unity Connection Release 9.0(1)
Revised December 12, 2013 (Originally published 20 July, 2012)These release notes contain information on downloading software, new and changed support, new and changed functionality, limitations and restrictions, caveats, and documentation updates for Cisco Unity Connection Release 9.0(1) and for Connection in Cisco Unified Communications Manager Business Edition (CMBE) Release 9.0(1).
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Cisco Unity Connection is a Linux-based solution. It is available in two configurations—Cisco Unity Connection, and Cisco Unified Communications Manager Business Edition, in which Connection is preloaded on the same platform with Cisco Unified Communications Manager. These release notes contain information for both configurations.
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Contents
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System Requirements
For Cisco Unity Connection
System Requirements for Cisco Unity Connection Release 9.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/requirements/9xcucsysreqs.html.
For Cisco Unity Connection in Cisco Unified CMBE
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/requirements/9xcucmbesysreqs.html.
Compatibility Information
The following documents list the most current version combinations qualified for use with Cisco Unity Connection, and with Connection in Cisco Unified CMBE (where applicable):
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The documents are available on Cisco.com at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.
Determining the Software Version
This section contains procedures for determining the version in use for the following software:
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Cisco Unity Connection Application
This section contains two procedures. Use the applicable procedure, depending on whether you want to use Connection Administration or a command-line interface session to determine the version.
To Determine the Version of the Connection Application by Using Cisco Unity Connection Administration
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The Connection version is displayed below "Cisco Unity Connection Administration".
To Determine the Version of the Connection Application by Using the Command-Line Interface
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Cisco Personal Communications Assistant Application
To Determine the Version of the Cisco Personal Communications Assistant (PCA) Application
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Cisco Unified Communications Operating System
This section contains two procedures. Use the applicable procedure, depending on whether you want to use Cisco Unified Operating System Administration or a command-line interface session to determine the version.
To Determine the Version of the Cisco Unified Communications Operating System by Using Cisco Unified Operating System Administration
Step 1
To Determine the Version of the Cisco Unified Communications Operating System by Using the Command-Line Interface
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Related Documentation
For Cisco Unity Connection
For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 9.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/roadmap/9xcucdg.html.
For Cisco Unified Communications Manager Business Edition
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For descriptions and URLs of Cisco Unified Communications Manager Business Edition documentation on Cisco.com, see the Cisco Unified Communications Manager Business Edition Documentation Guide. The document is shipped with Cisco Unified CMBE and is available at http://www.cisco.com/en/US/products/ps7273/products_documentation_roadmaps_list.html.
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New and Changed Requirements and Support—Release 9.0(1)
This section contains information about new and changed requirements and support in the 9.0(1) release time frame only.
(For information on new and changed requirements and support in earlier versions of Cisco Unity Connection, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.)
Managing Custom Recordings in Cisco Unity Connection
In Cisco Unity Connection 8.6(2) and earlier releases, you can play custom recordings for outside caller conversations but not after a message is sent. This avoids a single voice for an entire outside caller conversation.
With Cisco Unity Connection 9.0(1) release onwards, you can play custom recordings after a message is sent.
In Cisco Unity Connection Administration, you have the options to play no recording, default system recording, or custom recording. Connection allows you to add a new custom recording, modify the existing recording, and delete the existing recording.
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For more information on custom recordings, see the "Managing Custom Recordings in Cisco Unity Connection 9.x" chapter in System Administration Guide for Cisco Unity Connection http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx.html.
Support for Internet Protocol Version 6 (IPv6)
Cisco Unity Connection supports IPv6 addressing with Cisco Unified Communications Manager phone system integrations over both Ipv4 and Ipv6. SCCP integrations are supported with Cisco Unified CM 7.1(2) and later. SIP integrations are supported with Cisco Unified CM 8.5 and later with ANAT enabled.
Beginning with Connection 9.0(1) release, Cisco Unity Connection supports IPv6 for web based integration including Cisco Unity Connection clients, web interfaces, and Exchange integration.
IPv6 support is disabled by default. You can enable IPv6 and configure IPv6 address settings either through Cisco Unified Operating System Administration or through the CLI. Connection obtains an IPv6 address either through router advertisement, through DHCP, or by manually configuring an address either via Cisco Unified Operating System Administration or by using the CLI.
The following features provide IPv6 support:
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Additional Languages for Cisco Unity Connection Components
This section lists new languages in which Cisco Unity Connection components are available.
For a complete list of languages, see the "Available Languages for Cisco Unity Connection Components" section of the applicable System Requirements:
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(For a list of numeric and alphabetic language codes, see the "Numeric and Alphabetic Codes for Supported Languages in Cisco Unity Connection" section of the 9.x System Requirements.)
Cisco Personal Communications Assistant (PCA)
Cisco Personal Communications Assistant (PCA) Help
Cisco SpeechView
Cisco Unity Connection Administration
Cisco Unity Connection Administration Help
Cisco ViewMail for Microsoft Outlook
Cisco Unity Connection ViewMail for Microsoft Outlook Help
Cisco Unity Connection Web Inbox
Cisco Unity Connection Mini Web Inbox
System prompts
Text-to-speech engine
Voice-recognition engine
Product documentation for administrators/installers
Product documentation for end users
Significant Changes to Connection Upgrade Process Result in New Requirements
The upgrade process from Connection 8.5(x) and earlier versions to Connection version 9.0(1) is similar to the upgrade process for version 8.6(x).
To upgrade from Connection 8.5(x) and earlier versions to Connection version 9.0(1) the following are required:
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Software Qualified for Use with Cisco Unity Connection on User Workstations
For the most current version combinations of software qualified for use on user workstations, see Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
Utility Updates on the Cisco Unity Tools Website
Updates to utilities on the Cisco Unity Tools website are frequently posted between Cisco Unity Connection releases. The updates commonly do not apply to a specific release, so we do not list the tools that have been updated since the last version of Connection. However, you can sign up to be notified when the utilities posted on the Cisco Unity Tools website are updated. Go to http://www.ciscounitytools.com, and select Sign Up Here.
Virtualization Enhancements
Revised June 28, 2013Cisco Unity Connection 9.0 can be deployed with VMWare vSphere ESXi4.1, 5.0, and 5.1. For more information on the VMware requirements, see http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements
For more information on running Cisco Unity Connection as a virtual machine, see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization
Enhancement for E.164 Formatted Phone Numbers
For international calling Cisco Unity Connection supports the E.164 phone numbers, that is, phone numbers can use the "+" character to represent the international dialing access code needed to reach a destination from different countries.
Cisco Unity Connection supports the primary extension of an end user account (user with a voice mailbox), in the E.164 format. If the two users have same numeric extensions, one extension is with "+" character and another without "+" character, such entries are considered as duplicate entries. For example, +1 408 526 4000 and 1 408 526 4000 are treated as one extension only in the same partition. The users can login with or without "+" as a prefix into their voice mailbox over TUI. If the phone system does not support "+" character, the user with E.164 formatted extension can Sign-In without specifying the "+" character.
Visual Voicemail on the 8961 and the 99xx IP series phone supports E.164 formatted extensions allowing users to view, listen, compose, forward, delete, and respond to voice messages. In addition, the users can sign in with "+" prefix numbers to their Visual Voicemail.
The E.164 formatted numbers are supported for 89xx and 99xx IP series phones. The 79xx series IP phones do not support the "+" character and the Visual Voicemail functionality.
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For international calling, Cisco Unity Connection supports the E.164 phone in the following:
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Configuration Steps for Restriction Tables
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Support for Microsoft Office 365 with 6000 Users
Revised June 26, 2013Cisco Unity Connection 9.0(1) and later versions are qualified for 6000 users with Microsoft Office 365.
New Functionality—Release 9.0(1)
This section contains information about new functionality in the 9.0(1) release time frame only.This section contains information about new functionality in the 9.0(1) release time frame only.
For information on new functionality in earlier versions of Cisco Unity Connection, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.)
Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 9.0(1). Some offerings may not be supported by Cisco TAC. See http://www.ciscounitytools.com for information.
License Management in Cisco Unity Connection 9.0(1)
In Cisco Unity Connection 9.0(1), the user license enables all features except:
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In addition, users can add the following licensed features:
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The licenses for Connection are now managed by the Enterprise License Manager (ELM) server. To use the licensed features on Connection, the valid licenses for the features must be installed on the Enterprise License Manager (ELM) server and Connection must communicate with the ELM server to obtain the licenses. The ELM server provides centralized, simplified, and enterprise-wide management of user-based licensing. For more information on the ELM server and its configuration, refer to ELM user guide at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90.html.
For details on obtaining and installing the licenses in the ELM server, see the "New License Fulfillment" section in the ELM user guide at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90.html.
For information on how to configure Connection with the ELM server, refer to the "Adding a Product instance" section in the ELM user guide.
For details on Cisco Unity Connection licensing modes, refer to (give reference of appropriate guide) see the "Managing Licenses in Cisco Unity Connection 9.x" chapter of the System Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx.html.
You can view the license status on the License page of the Cisco Unity Connection Administration.
Accessing Voice Messages Using HTML (Intelligent) Notifications
HTML (Intelligent) Notifications are the mark-up notifications that are delivered via SMTP. They enable both customization and direct message access and control.
The HTML (Intelligent) notifications:
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The HTML (Intelligent) notifications are easy to deploy, customize using templates, and email agnostic notifications. They can provide actionable links to the specific messages as well as dynamic icons or images that display real time status of messages such as unread, read, and deleted.
Unlike the text-based SMTP notifications, the HTML (Intelligent) notification functionality makes listening to your voice message just a click away. The actionable links, embedded in the notification, launch the Mini Web Inbox client browser-based application to play the voice message. This means that the HTML (Intelligent) notification is also an alternative to the traditional Unified Messaging and IMAP email client integrations, which not only supports Exchange, but Domino and Gmail as well.
To configure the HTML (Intelligent) notifications from Cisco Unity Connection Administration and Cisco Personal Communications Assistant in Connection version 9.x, refer to the guide available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/quick_start/guide/9xcucqsghtmlnotifications.html.
HTML (Intelligent) notifications support customized icons, headers, and footers along with the links to perform different actions on specific voice messages using Cisco Unity Connection Mini Web Inbox. The Connection Mini Web Inbox is a browser-based client application that allows the user to play, reply, reply all, forward, or delete a voice messages over computer or mobile devices. For more information on the compatibility of Connection Mini Web Inbox with operating systems and browsers, refer to Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
The content and format of HTML (Intelligent) notifications can be customized through the Cisco Unity Connection Administration Interface. Only the administrator has the rights to create and modify the notification templates. Cisco Unity Connection Administration and the Cisco Unity Connection Provisioning Interface (CUPI) APIs can be used to manage notification templates.
For more information on how to manage notification templates through Connection Administration, refer to the "Adding, Modifying, or Deleting a Notification Template in Cisco Unity Connection 9.x" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 9.x, available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx.html.
For more information on how to manage notification templates using CUPI APIs, refer to the "HTML Notification Templates" section of the Cisco Unity Connection APIs.
To use the HTML (Intelligent) notification templates, you must enable the HTML notification device and assign a notification template. Connection Administration and the CUPI APIs are used to create, update, and delete an HTML (Intelligent) notification device. The HTML (Intelligent) notification devices can be managed for an individual user, or for multiple users by using the Bulk Edit utility in Connection Administration.
For more information on how to manage notification devices through Connection Administration, refer to the "Notification Devices in Cisco Unity Connection 9.x" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings in Cisco Unity Connection 9.x" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 9.x available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx.html.
Connection users are also allowed to set up an HTML (Intelligent) notification device using the Connection Messaging Assistant Web Tool of Cisco Personal Communications Assistant. The users also have a choice of using an outdial number to play the voice messages via the telephone record and playback functionality. This allows users to provide their extension or mobile number that gets auto-populated in the Connection Mini Web Inbox
After an HTML (Intelligent) notification device is enabled and a notification template is assigned, user will begin receiving notifications emails. To access the voice message, the user must click the hyperlink given in the email to launch the Connection Mini Web Inbox. With the Connection Mini Web Inbox, the user can play, reply, reply all, forward, or delete the voice messages using a phone or a computer.
On the mobile devices, Connection Mini Web Inbox supports telephone record and playback (TRAP) connections only. In addition, on the mobile devices, the messages can also be accessed only through web email clients (for example, Gmail).
For more information on the Connection Mini Web Inbox, refer to the Quick Start Guide for the Cisco Unity Connection Mini Web Inbox available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/quick_start/guide/b_9xcucqsgminiinbox.html.
To troubleshoot any issues while creating templates or launching the Connection Mini Web Inbox, refer to the "Troubleshooting the HTML Notifications in Cisco Unity Connection" chapter of the Troubleshooting Guide for Cisco Unity Connection available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/troubleshooting/guide/9xcuctsgx.html.
Connection Mini Web Inbox over computer is supported for both, IPv4 and IPv6. However, the Connection Mini Web Inbox over mobile supports only IPv4. For more information on how to configure IPv6, refer to http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrug051.html.
Populating Voice Messages in the Exchange Sent Items Folder
Cisco Unity Connection has the option of maintaining a sent items folder on the Connection server. The voice messages are available via the TUI conversation or the sent items folder on the Web Inbox.
With Single Inbox deployments with Exchange, the Connection server now populates the Exchange Sent Items folder with a copy of any message sent from a subscriber regardless of the interface from which the message was sent (TUI, Web Inbox, VMO). This is done in a fire and forget method, meaning that the messages are not synchronized and there is no tie between the message in the Sent Items folder on Exchange and the messaging the Sent Items folder on the Connection server.
For more information, see the Unified Messaging Guide for Cisco Unity Connection Release 9.x available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/unified_messaging/guide/9xcucumgx.html.
API Features
New Documentation
The following new set of API is available with this release:
Cisco Unity Connection Imaging Interface
Cisco Unity Connection 9.0(1) and later versions now support the Cisco Unity Connection Imaging Interface (CUII) API that provides the ability to view message state and mailbox information visually using graphics icons.
The Cisco Unity Connection Imaging Interface (CUII) API facilitates:
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For more information about CUII, see http://docwiki.cisco.com/wiki/Cisco_Unity_Connection_APIs.
Enhancements in Existing APIs
The following APIs have new functionality in this release:
Cisco Unity Connection Provisioning Interface
The Cisco Unity Connection Provisioning Interface (CUPI) API has been expanded to include access for administrator when working on the HTML notification templates and devices. CUPI API enhancements include the following:
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For more information about CUPI, see http://docwiki.cisco.com/wiki/Cisco_Unity_Connection_APIs.
CUPI for Users
The Cisco Unity Connection Provisioning Interface (CUPI) API has been expanded to include access for individual users when configuring an HTML notification device. CUPI for users includes the following:
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For more information about CUPI for Users, see http://docwiki.cisco.com/wiki/Cisco_Unity_Connection_APIs.
Changed Functionality—Release 9.0(1)
This section contains information about changed functionality in the 9.0(1) release time frame only.
Support for SpeechView Transcription Error Codes
In Cisco Unity Connection, when a sender sends a voice mail to a SpeechView user, the received voice message is sent to the third-party external transcription service. The transcription of voice messages is sent back to Cisco Unity Connection. However, in case of any transcription failure, the third-party external transcription service sends an error code to Connection.
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For more information on SpeechView Transcription Error Codes, see "Managing SpeechView Transcription Error Codes in Cisco Unity Connection" chapter in System Administration Guide for Cisco Unity Connection at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx.html.
Installation and Upgrade Information
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Information for Cisco Unified Communications Manager Business Edition Customers
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Installing Cisco Unity Connection for the First Time on a Physical Server
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You must use the Cisco Unity Connection DVD to install a new a new version of 9.0(1) physical server.
For instructions on installing a new Connection physical server, see the Installation Guide for Cisco Unity Connection Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/installation/guide/9xcucigx.html.
Installing Cisco Unity Connection for the First Time on a Virtual Machine
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For virtualization requirements, see the "Requirements for Installing Cisco Unity Connection on a Virtual Machine" section of the System Requirements for Cisco Unity Connection Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/requirements/9xcucsysreqs.html.
For instructions on installing Connection on a new virtual machine, see the Installation Guide for Cisco Unity Connection Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/installation/guide/9xcucigx.html.
For instructions on migrating from an existing Connection physical server to a new virtual machine, see the "Migrating from a Cisco Unity Connection Physical Server to a Connection 9.x Virtual Machine" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrugx.html.
You can either manually configure the virtual machine for Connection, or you can download and deploy a VMware OVA template, which automatically configures the virtual machine for Connection. To download the template, see the next section, "Downloading a VMware OVA Template for a Connection 9.0(1) Virtual Machine." The installation and migration documentation tells you when to deploy the template.
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Downloading a VMware OVA Template for a Connection 9.0(1) Virtual Machine
A VMware OVA template is not required to configure VMware for Connection, but templates are provided to simplify the process of configuring VMware for Connection. If you want to deploy the VMware OVA template for Connection, do the following procedure to download the OVA file.
To Download a VMware OVA Template for a Connection 9.0(1) Virtual Machine
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The following configurations are available with the OVA file, and you can select the required configurations for deploying the OVA template:
Cisco Unity Connection 9.0(1)—Restricted and Unrestricted Versions
This release provides two versions of the Connection software—restricted and unrestricted—that address import requirements for some countries related to encryption of user data and affects the following functionality:
In the unrestricted version, if the disabled settings listed above are changed manually, Connection ignores the changes.
For the restricted version, "Restricted Installation" is included in the DVD label. For the unrestricted version, "Unrestricted Installation" is included in the DVD label and "UNRST" is included in the download filename.
The two-version change was introduced with Connection version 7.1(5a), but it was not included in the 8.0(x) releases. Versions 7.1(5) and earlier were equivalent to what is now referred to as the restricted version.
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For related information, see the following sections in these release notes:
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Supported Cisco Unity Connection Upgrades
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For information on whether you can upgrade directly to Connection 9.0(1), see the "Supported Cisco Unified Communications Manager Upgrades" section of the Cisco Unified Communications Manager Software Compatibility Matrix at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html.
You refer to the full version number of Cisco Unified CM that is currently installed on the active partition to determine upgrade support. The version can be viewed by running the CLI command show version active.
Full version numbers include the build number (for example, 9.0.1.20000-43); the software versions listed on the download pages on Cisco.com are abbreviated version numbers (for example, 9.0(1)). In the tables of the "Supported Cisco Unified Communications Manager Upgrades" section of the compatibility matrix, full version numbers are listed in the System Version row.
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Do not refer to version numbers in any of the administration user interfaces because those versions apply to the interfaces themselves, not to the version of the product software installed on the active partition.
If you cannot upgrade directly from your current version to Connection9.0(1):
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You can upgrade from the following versions of Connection directly to version 9.0(1):
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All corresponding service updates and engineering specials are supported for each branch.
How Restricted and Unrestricted Versions Affect Upgrades
With the Connection 7.1(5a) release, Cisco began providing two versions of the Connection software—restricted and unrestricted—to address import requirements for some countries related to encryption of user data. The two-version change continues with releases 7.1(5b) and later, and with Connection 9.0(1); it was not included in 8.0(x) releases.
Note the following considerations about upgrading to Connection 9.0(1):
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For more information on restricted and unrestricted versions, see the "Cisco Unity Connection 9.0(1)—Restricted and Unrestricted Versions" section.
Upgrading to Cisco Unity Connection 9.x
To upgrade Connection from a local DVD, you can do either of the following:
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To upgrade Connection from a network location, you must download a signed .iso file from Cisco.com, and copy the .iso file to an FTP or SFTP server. Connection does not allow you to upgrade from a network location by copying either the contents of a DVD shipped from Cisco or the extracted contents of a downloaded .iso file to an FTP or SFTP server. This helps prevent someone from attempting to upgrade by using software that has been tampered with.
For instructions on downloading software that can be used to upgrade a Connection 8.x or 7.x server to version 9.0(1), see the "Downloading Software for an Upgrade to Cisco Unity Connection 9.0(1)" section.
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For instructions on upgrading:
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Downloading Software for an Upgrade to Cisco Unity Connection 9.0(1)
Revised 03 August, 2012
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The upgrade application posted on Cisco.com can be used only to upgrade to Cisco Unity Connection 9.0(1). It cannot be used to install a new Connection 9.0(1) server.
For information on whether you can upgrade directly from your current version to Connection 9.0(1) or must upgrade to an interim version first, see the "Supported Cisco Unity Connection Upgrades" section.
To Download Software for an Upgrade to Cisco Unity Connection 9.0(1)
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Caution
Free checksum tools are available on the Internet, or example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.
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UCSInstall_UCOS_9.0.1.10000-37.sgn.iso
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Caution
Free checksum tools are available on the Internet, or example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.
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Installation and Upgrade Notes
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Installing Additional Cisco Unity Connection Languages
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For instructions on installing additional Connection languages on the following server types, see the referenced documentation:
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If you are installing Japanese because you want Cisco Unity Connection Administration to be localized, you must also install the Cisco Unified Communications Manager Japanese locale. See the "Locale Installation" section in the "Software Upgrades" chapter of the applicable Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.
If you are installing other languages because you want the Cisco Personal Communications Assistant to be localized, you must also install the corresponding Cisco Unified Communications Manager locales. See the "Locale Installation" section in the "Software Upgrades" chapter of the Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.
Reverting a Server to the Cisco Unity Connection Version on the Inactive Partition
If you revert from Cisco Unity Connection 9.0(1) to an earlier version of Connection, some of the data for new Connection 9.0(1) features is lost and cannot be retrieved when you reupgrade to Connection 9.0(1).
For more information on how reverting affects Connection features, see the "About Reverting from Connection 9.x to the Version on the Inactive Partition" section in the "Reverting Cisco Unity Connection 9.x Servers to the Version on the Inactive Partition" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrugx.html.
Migration Information
For information on migrating from Cisco Unity to Cisco Unity Connection, see the applicable chapter in the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrugx.html.
Limitations and Restrictions
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Licensing Requirements for Cisco Unity Connection
Revised December 12, 2013For information on the licensing requirements for Connection 9.x, see the "Licensing Requirements" section in the applicable document:
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Note
Media Master Cannot Open WAV Files Saved on a Workstation in G.729a Format
The Media Master cannot open WAV files prerecorded in the G.729a audio format and saved to a workstation.
This limitation has the following workarounds:
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Note that when Cisco Unity Connection is configured to record in the G.729a audio format, the Media Master functions correctly for recording and playing by using a phone or a computer microphone.
Replacing Disks in a RAID
Connection supports only replacing a defective disk in a RAID with a blank disk to repair the RAID. Replacing disks in a RAID for any other reason is not supported.
Caution
Connection documentation does not include any information on replacing disks in a RAID array. However, because Connection and Cisco Unified Communications Manager mostly use the same servers, you can use the procedures in the "Performing Failed RAID Disk Replacement" section of the "Cisco Unified Communications Manager System Issues" chapter of the applicable Troubleshooting Guide for Cisco Unified Communications Manager at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guides_list.html.
Secure Messaging Limitations Regarding ViewMail
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Caveats
You can find the latest caveat information for Cisco Unity Connection version 9.0(1) and for Connection in Cisco Unified Communications Manager Business Edition version 9.0(1) by using Bug Toolkit, an online tool available for customers to query defects according to their own needs.
Bug Toolkit is available at www.cisco.com/go/bugs. Fill in your query parameters by using the custom settings in the Advanced Settings option.
Note
This section contains the following caveat information:
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Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.
Open Caveats—Connection Release 9.0(1), and Connection in Cisco Unified CMBE Release 9.0(1)
This section list any Severity 1, 2, and 3 open caveats when Cisco Unity Connection version 9.0(1) was released. Select a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Related Caveats—Cisco Unified Communications Manager 9.0(1) Components That Are Used by Connection 9.0(1)
Table 2 describes the Cisco Unified Communications Manager components that are used by Cisco Unity Connection. Caveat information for the Cisco Unified CM components is available in Release Notes for Cisco Unified Communications Manager Release 9.0(1) at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/9_0_1/cucm-rel_notes-901.html.
Caveat information for the Cisco Unified CM components is available in the following documents:
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Troubleshooting Information
Cisco Unity Connection troubleshooting information can be found in the Troubleshooting Guide for Cisco Unity Connection Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/troubleshooting/guide/9xcuctsgx.html.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2012 Cisco Systems, Inc. All rights reserved.
